I purchased a Certified Preowned 2021 Honda Pilot from Westbrook Honda back in late September. I initially found it on CarGurus, called and spoke to the sales Manager Dan. I had been shopping with other deals and was refreshed by how simply he made the initial process. The car itself was a diamond in the rough and I purchased it two days later. After about a week I noticed increasingly more noticeable brake pulsation/vibration which I know (from years working in the automotive industry) to be indicative of warped brake rotors. Made an appointment with Westbrook Honda two days before my CPO warranty ran out, upon inspection it was deemed that the rotors needed to be resurfaced. I was hesitant and preferred to have them replaced. Reluctant to look a gift horse in the mouth, I expressed my concern to Shannon (the service advisor) and she spoke to Dan who had them go ahead and do it. I am grateful and appreciative of the positive experience I had with Westbrook Honda. I live 1 hour away and it is well worth my drive. Kudos to Sales Manager Dan and Service Advisor Shannon for being understanding, accommodating and receptive. I worked in this industry for 10 years prior to moving into aerospace and it is full of bad actors and con artists. None of that here. I highly recommend them for sales and service!!! read more

Avoid the Service dept at all cost. Multiple service rep interactions would be rated at 0/5 stars. Can't even remember to reset sensors/dash after oil changes. Recall work done extremely poorly read more

Came in the other day with no appointment & left within 30 minutes! When I was driving, the metal sheet underneath my car half fell off and was scraping the freeway. I just so happened to be 2 miles away and decided to stop in. They were able to help me right away! Took a look and removed the metal. When I got to my car I also realized they gave me a car wash! Everything free of charge. Great and efficient service! read more

DONT BUY OR LEASE A CAR FROM THEM. These guys are thieves. They screwed us from the start and then kept trying to upsell us. There is no positive customer service, and they gouge on the fees. Honda is a good car but the company blows. Look at alternatives. read more

Liars! Was told I could get a reapplication of the ceramic glaze on my car after 10 years. Called the service department 2X to confirm. When I showed up, the female service tech took 20 minutes to read all my paperwork (they "didn't have me in their system" although I purchased the car there brand new). called Simonize, or so she said, and refused the service. Offered to extend the warranty instead. WHAT??!! What a run around. Don't trust anything they say. Would never ever go there again. read more

There has been some kind of issue or problem almost every time I've brought my car here. If it's not one thing it's another. The last time, tires were supposed to be rotated and weren't, the car had not been washed as it was supposed to each time the car is serviced. We called 2X about this and the second time spoke with the service manager who suggested that there may have been a reason the tires weren't rotated and that he would check into it and call us back. He never did. It's a poorly run operation. Everything about it. read more

I want to thank Josh for assisting me today. The staff was able to fit me in, after I mistakenly made my appointment for 730am vice 430pm.... My tire got fixed and i was in and out, under an hour!!! Thank you Josh!!! Customer Service with Josh is great. If you stop in, like I did, ask for Josh. read more

Westbrook Honda - Car Dealers Near Me - Westbrook, Connecticut

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To the service manager, Glen, your reply to my recent review was the same one you said to me on the phone the day after my car was there for service. You never followed up with us then, so your reply following my review has no value. read more

We are done with this dealership. You don't want to trust a dealership who tells you that they can't tell if your fluid condition is good or bad in their inspection and everything has to be done according to mileage AND service record in their shop (despite you kept telling them you got the recommended service done in another dealership not long ago); you don't want to trust someone who ask you to change your transmission fluid for an automatic transmission every 30k (Honda recommended every 60-100k for automatic); you absolutely don't want to trust someone who you came in for 130k service while they recommended you 100k services and assumed you haven't done anything just because you didn't do them in their shop despite they can see you went to the other dealership every 4-5 months and you kept telling them you got the service done. Not trustworthy and I'm truly disappointed after going to them for 4-5 years. After a duplicated engine valve adjustment and serpentine belt replacement both under 20k, and a prematurely transmission fluid change at just 18k and almost an extremely premature spark plug replacement within 20k if not got called out in time by us digging through all our records, we are totally done with this dealership. It won't be on our shopping list for next Honda vehicle. read more

I had my first FREE service which was my 5000 mile service. I spoke with 5 people while my car was being taken care of. I felt each conversation was genuine and caring. I'm a teacher and public servant. it was nice to be served and felt like one of the family. very pleased and impressed once again. First, with sales and now with service. Westbrook Honda thank you. I totally feel like I made the best choice in going with Honda and finding the right Dealership. I'm here to stay. read more

While driving on I95 S I had an issue with my right front tire. It was losing air and I pulled off the exit that leads to the dealership hoping to find an air pump at the gas station across from Westbrook Honda. To my dismay, there was no air pump to be found. I pulled into the service area of the dealership and the Service Associate Seth took my car into the service bay and the end result was my tire was beyond filling with air and they put the spare tire on the car. I do not drive a Honda and I as I was a woman driving alone I cannot tell you how kind and considerate that Seth, the service technician and the service manager Glen were. I offered to pay for the services provided and they declined. This speak to the culture of service that appears to be pervasive in this dealership. It is so nice to write a review of this nature. I would HIGHLY RECOMMEND THIS DEALERSHIP TO ANYONE. I cannot thank them enough for the kindness they showed me. Mary Jane T read more

My parents recently bought car and I've helped them throughout the whole process. Just gotta say, Emily is the only person there we've encountered that was not a complete jerk. Just got off the phone with the 'sales manager' Dan, who hung up the phone abruptly saying "I'm not going to apologize for something I'm not responsible for, alright!" Needles to say, he is unprofessional, rude and not very unhelpful. On Saturday night, my parents were driving their brand new Honda pilot trailsport 2023 when all of a sudden their tire blew out, out of nowhere. They called road side assistance which were very unhelpful and a stranger on the road ended up helping them. They felt strongly about this because out of the 6 cars they purchased brand new throughout their lifetime, they've never had an issue with a tire randomly blowing out within less than a month of owning it. They felt super confused and unsafe, especially knowing that the car they purchased that was meant for off-roading and rugged terrain couldn't even get through a simple highway. I called to see what the procedure was and if there was any explanation as to why or how this could've happened. Dan rudely insisted it wasn't his fault and they have nothing to do with the tires. I told him I didn't like how he was speaking to me (very unprofessional with an aggressive and diminishing tone). And his only response was "you're not gonna get what you're looking for". I explained all I was "looking for" was at the very least an apology, for this Honda dealership that sold us a brand new car which included the tires, (a car doesn't drive without tires nor would you sell a car without tires). The tire randomly popped as they were driving on the highway(not a simple hit something air fizzles out, it was an immediate burst that would've caused an accident if my dad hadn't maneuvered as safely as he did). And, I wanted to know what the next part in the procedure is. And that's when he raised his voice and tone even more said a few words and hung up on me. So now I'm left confused and a little upset that my parents did business with this dealership and it's awful service. I saw the few bad reviews before going here thinking, maybe they just had bad luck. It's not bad luck, Dan was just not a pleasant person over the phone. But apparently, that's the sales manager! I've never had such a bad customer service experience especially from the manager. I guess my last resort now is to write a review to share my experience so potential future customers will be alerted of the kind of customer service they're getting themselves into. Also, be sure you're prepared to pay for all the warranties otherwise this dealership "won't be responsible" as Dan says. Even if it's only been less than 2 weeks from when they sold you the car. read more

First off I would like to say I believe in doing business with the local people. We bought a CRV at Westbrook and have been pleased with the car but not with the hideous service. I always like to give them the courtesy of leaving the car for the day so they can change the oil and rotate the tires of which I bought from them. The last two times at the end of the day they had not done the work. This is also after they did the Work the next day, they had not put washer fluid in. Who knows if they filled the other liquids you pay for. I also asked a year ago about trading it in for a pilot and they said they didn't have any cars right then. I totally understand as nobody had any cars. But wouldn't you think they would make a note and get ahold of us when cars might become available? Not them. Bottom line is had enough and sadly won't be back. Steve read more

We went shopping for an SUV, found one we liked and were ready to buy if they would just take $900 off the price..Our sales person was fine. Unfortunately the management is shady. They charged $1000 "doc fee" which is high. They were not all negotiable on the price and we ended up walking. They also offered a value $1000 lower than Kelley Blue Book for our Honda accord trade-in so we went to another dealership in Wallingford (executive Honda) where we had a much lower dock fee, got fair value for a trade-in, and they were even willing to negotiate on the price. It was virtually the same car as the one in Westbrook for $3000 less! Sold! Unfortunately, if Westbrook continues to be stubborn with prices and shady they are going to turn away prospective customers. read more

Do not waste your time going to Westbrook Honda. Salesman was not helpful. He did not even ask us if we wanted to test drive the car!!! Whole atmosphere not friendly at all. I had top notch service at Cardinal Honda. That is where I will be buying all my new Honda's from now on. read more

i just bought a honda civic and my sales person emily was so helpful and nice. definitely recommend westbrook honda, we didn't feel pressured and they were all super friendly and happy to help :) read more

It's interesting that all bad reviews are on service not on sales. Not enough space to post my complaints . I'm wondering when the owner starts to care? I bought 2 new cars in the past 5 years no more! read more

Visited Westbrook Honda to take a look at options for a new vehicle for my brother. We were sent on recommendation from a friend who loved working with Manny in their own experience. We met with Manny and also worked with Leo, who were both absolutely wonderful and bent over backwards to help us out. They totally worked in our best interest and never pushed the skeezy car salesman angle that people always fear when entering a dealership. We were able to talk, test drive and work together to reach an agreement on our trade-in and purchase of a new vehicle. Vanessa helped us run our final numbers and such an extensive process of buying a new car was actually done quickly, efficiently and professionally. Manny, Vanessa and especially Leo were absolutely wonderful from start to finish. Great people! Highly recommend giving them a look if you're in the market for a new vehicle! read more

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If I could give zero stars I would This dealership ripped off my 83yr old grandmother when the engine seized under their care. The workers drove the car into their garage, wrote as much on their service slip, but then told my grandmother it never worked and had to be pushed into the garage. Then had the nerve to charge her $800, for their "time and service". Be cautious, be aware and go in with some savvy read more

Westbrook Honda had what I needed when I needed it. Sammy Amer was most courteous, efficient and pleasant person to deal with. I am thrilled with my car, happy I made the trip to Westbrook Honda. read more

Today I came home with my new CRV and came here to leave a review. I was surprised about the negative reviews that were left. My experience was nothing but positive. Went in there on Wednesday and left with new car on Saturday. Could have been Friday but I couldn't get to dealership before it closed. They didn't have the color of car I wanted but found one for me. Leo Gallego was a professional and attentive salesman. After I spoke to Vanessa, and didn't purchase the extended warranties, I thanked her for not being mean. The last car purchase I made, from a dealership in East Hartford, the finance guy turned into a big d!ck when I didn't buy anything extra. Obviously haven't been in for service yet so I cannot comment on that. If I decide on buying another Honda in the future, this will be my first stop. Will recommend to everyone. Thank you Leo and Vanessa for a pleasant experience. read more

I HATE car shopping....Or I used to hate car shopping. I'm in sales, so when it comes to selling me ANYTHING - I tend to compare my level of selling to the person I'm dealing with. Tim Saunders. My salesman at Honda. What a relief. Out of 5 dealerships, Tim was the only one to ask me what I wanted in the CRV I was looking at. Polished, professional, engaging and thankfully, a sense of humor. Not aggressive. AND let me lead the direction of how I wanted this sale to go. If you are looking for a Honda, head to Westbrook... - ASK FOR TIM. PERIOD. read more

Sales staff great, service department technicians ..... well .... Careless or incompetent! Have been buying Honda's since 1983 most from Westbrook. In December brought in my 2021 CRV to Westbrook for it's first oil change, completed. When I got home I double checked the oil level. (As I have been doing on all my vehicles for years). Noticed the level was more than 1 inch above the full mark. I contacted service left a message for the service manager about issue and waited .... And waited for a response. Gave up waiting. Dealership is 30 plus miles from my home. Rather than driving back and wasting ~ 3 hours going back to dealership I decided to siphon extra oil out myself. Two hours later I had siphoned over 1 quart of oil above the top fill mark! Still No call back. That night I received a service survey email. I took pictures of the bottles of excess oil and emalied a detailed letter to Westbrook. About 2 days later,December 10, I received a call from the service manager apologizing. No explanation of how it could happen. He told me that he had a meeting with all of his technicians and assured me it would never happen again. He offered 2 free oil changes for my inconvenience. Later I found out the the CRV with a different engine has a oil capacity ~ 1 quart greater than my engine, coincidence)? I accepted his apology and moved on. Last week I brought in my 2015 Accord for a oil change. (BTW the price has gone from 20 bucks to 50 bucks since December, talk about Covid inflation)? I spefically asked the advisor to make sure that the oil was not overfilled and that the technician wipe off any old oil drips on the vehicle crossmembers. One hour later the vehicle was ready. Before I paid I asked my advisor if the technician double checked the oil level and he said it's all set. When I got home and checked the oil level it was about 1/2 above the max fill mark. Once again I spent about a hour and siphoned out ~ 16 ounces of excess oil above the max fill mark. I again received a service survey and promptly responded with my dissatisfaction. As of this writing no phone call or email response!! Question is ... did he forget to change my filter or what?? How can I trust them? Since 1983 I purchased 8 new Honda been checking and changing oil in the same bay all that time,never a issue before! And just to clarify the garage bay is level and per the owners manual oil was warm, car parked, engine off and waited a minute or so to get accurate measuremen. Dipstick has two holes near the botto, lower hole is lower level, upper hole is high level. Not rocket science. If you can't trust them to do a simple task like change the oil and filter, how can you trust them to do something complicated like a cooling system or tranny fluid change or god forbid a timing belt change!!! I spent 55 bucks, wasted almost 3 hours and another 9 bucks on gas .. for a job that any 15 year old could complete in his backyard. Schaller Honda and Manchester Honda are closer to me, next time I need service or a new vehicle, I know where to go. In closing it appears that the vast majority of "BAD" reviews are focused at the Service Department .... Obviously I'm not the only one with issues ...Hope that the General Manager pays attention!! read more

What a great place to visit and do business. I drove all the way from Dartmouth Mass, because of the quick response and attentiveness to details on my internet inquiry. I didn't want to waste my time, and I didnt with Westbrook Honda. Thank you Kayla and Dave for my wonderful experience and meeting some great folks. All the best and Happy selling. regards, Paul read more

If you are going to buy a car here, or at any car dealership, then you need to understand the rhetorical appeals. They are ethos, pathos, and logos. You can watch YouTube videos on this to help you practice. Ethos - appeal to trustworthiness and/or authority - e.g. "9 out of 10 dentists recommend Crest toothpaste." Logos - appeal to logic - e.g. "5 times the lash length!" if you use this mascara. If it's 5x longer, that's 5x better, right? Pathos - appeal to emotion - intentionally trying to make you feel a certain emotion, like fear, anger, etc., so that you can be manipulated - e.g. "They're bringing their criminals." It's important to note that just because something is a rhetorical appeal does not inherently mean that it's false. Sometimes it is, sometimes it is not. You need to determine whether it's true and whether that fact matters to you. It was really fascinating to me watching Vanessa, the financial lady, go through these tactics at Westbrook Honda. In my mind, I was labeling each one. It was kind of comical. "The seats are white. What if your kids spill a milkshake? This Simonize package will cover that for you!" (combination: appeal to emotion & logic... Truthful, but how many people will actually bother going through the hassle of bringing their car in, and how many people wouldn't put down a seat cover if they had small kids in a car with white seats? A seat cover is a lot cheaper than Simonize.) "Adding on ___ is just an extra $5 per month. That's less than two coffees." (logic -- but faulty. It assumes that you will make the minimum payment every month for the full extent of the loan -- which I don't recommend!! You should always try to pay extra, even if it's just $5. You will save yourself on interest!) What wasn't comical was when, after her spiel, she asked us if we wanted to do the add-ons, and my husband said yes. (O____O) I was utterly flabbergasted. And I stayed silent. (Big mistake.) Needless to say, our experience car shopping was a big lesson for our marriage. There was an ensuing conversation ("What the hell happened back there? How did you fall for that?"). It turned out that my husband thought I wanted those things, which was why I stayed silent, so he did it even though he thought it was bogus. He said he loved me so much that he didn't care if it cost us extra. Romantic, isn't it? But so foolish! Argh! Of course, Vanessa didn't help in this process. She didn't offer to step out of the room so we could discuss or ask if we wanted to step out, etc. Vanessa also conveniently didn't invite our relative into the room with us... and he probably would have spoke up on our behalf. I have a sense that Vanessa is very, very good at manipulating social interactions. But at the end of the day, the fault is on me for not speaking up. A couple of other noteworthy things: When you enter her office, you will most likely see a coffee mug on its side with "coffee" on the desk. You will immediately be like, "Oh my goodness! Your coffee!" That's because you're a nice person. She will smirk as you realize that it's a gag. Interestingly, I've since discovered this is used at many, many car dealerships. It appears to be a psychological form of oneupmanship to put you at a disadvantage. Also, buying our car was a six-hour affair. They literally sent us away for several hours while they "did the paperwork." That was before we met with Vanessa. I've since learned that this is a common tactic. It wears you down physically, emotionally, and mentally. When you finally sit down to do the numbers, you want the process to be over with and you're tired, so you're more likely to make poor financial choices. My low rating is largely based on these manipulative tactics, which are kind of cruel and unethical if you think about it (and largely common in our consumerist nation). This was a bad experience for me as a whole. I wouldn't buy a car at this dealership again. I'm going to go out of my way to avoid dealerships and to do private sales in the future. If I had to go again, and if you have to go for financial reasons, then I recommend this: 1. Familiarize yourself with the add-ons in advance. Call. Visit. Whatever. Find out about them. Discuss them at home with your spouse/partner/relative. 2. Familiarize yourself with the rhetorical appeals in advance. 3. When you arrive and choose a car, tell them outright your time limit. "I am only doing this sale if we can complete it within two hours." And stick to that. Seriously. I am never again in my life giving six hours of my day to a skeezy car dealership. 4. Be prepared, if necessary, to ask the financial person to step out of the office, or excuse yourself, if you need to discuss anything. Do not let them use the awkwardness of the situation to their advantage. 5. Always, ALWAYS read all of what you are signing. We DID do this part. We always do this. We are amazed that so many people don't. Good luck, friends. It's a jungle out there. read more

I had a bad experience with Josh in service. We had to wait for a long time and when he finally arrived he stood eating ice cream and ignoring us. Further, he was incredibly rude and unprofessional to my daughter. It took them three days beyond the date they promised to have our car ready for the work to be completed. I will never visit there again. read more

Just purchased the 2021 Honda Pilot - I shopped around did my homework and would recommend buy from Westbrook Honda. Another dealer was a few hundred dollars less however I didn't get the follow up and attention from that dealer like I did from the Honda Team Thank you Scott Taylor, Sean Bowen and Sam. Vanessa S in finance got me in and out of the dealership when I took delivery. read more

Do NOT bring your car here to be serviced. Brought my Civic here for a simple oil change and tire rotation. Several days later I smell a "gasoline" smell when the A/C is on. I pop the hood and realize that they never put the oil fill cap back on and oil was all over the engine. I call up to complain to the service manager who was unavailable. Finally talk to someone in service and tell them what happened and that I'm having the car towed over and that they need to steam clean the engine, perform another oil change and replace the serpentine belt. Go back the next day and before I go into the service center, I pop the hood on the car and check things out. Engine had been cleaned, oil cap was replaced. Then I checked the oil - could not get any reading at all on the dipstick. It also looked doubtful that they replaced the belt as well (because that costs them money). Bring this to the service manager's attention and he calls out his "mechanic" that worked on the car. He checks the oil and confirms that yes, it is "low" and asks for the key so he can bring it in and add oil. I told him no, that he's not touching the car again and I'm taking it home. Bought an oil filter at the parts counter (at least they are very nice there) and a jug of oil at Wal Mart and changed the oil myself the way it should have been done. Didn't bother asking for a refund because most of the original charges were for the tire rotation. Can't imagine screwing up something as simple as an oil change once, but twice? And hoping that the customer doesn't notice that you didn't at least add oil? I take this car to the dealership to avoid this very thing from the quick lube places. Apparently WH gets these rejects too. They should consider themselves fortunate that severe engine damage did not occur to this car. If they can't even change oil right, what else are they doing to people's cars? read more

I had an appointment and went in prepared to buy a car . My salesman was very helpful and all was going well until his manager who was punk with trimmed eye brows walked in to make stupid comments. I left . read more

An oil change and tire rotation on 8/25/18 took 2 1/2 hours and that was with an appointment. The service advisor apologized for the long time but the paperwork said complimentary car wash which they did not do. read more

I've been buying Hondas for 30 years and the arrogant sales manager of Westbrook Honda has made my last purchase the worst car buying experience I've ever had! It's too bad he overshadows the other pleasant sales people that work there. After catching them in a lie in order to persuade us to purchase extended warranties, forcing us to drive 100 miles due to their registration processing mistake, and refusing to honor their IOU for a 2nd remote on a technicality, I thought they would offer us some kind of compensation. It's no surprise they didn't offer us a penny! Needless to say, I won't be buying another Honda there, nor will they be servicing the two Hondas that I own. read more

Just bought a Honda Fit from Westbrook Honda yesterday. Kaitlin was very nice and friendly as she helped me get the paperwork squared away. The rest of the staff was equally as courteous. Bonus points for not being the typical "pushy salesmen". I'd gladly do business again. read more

I unexpectedly needed to buy a new car, and was certainly not looking forward to the process. On a whim, my husband and I went on a Thursday evening to check out the stock of Honda Pilots. Our sales person, Sean, was amazing and incredibly helpful. He was not pushy and seemed to understand exactly what our family needed. In this terrible car market, I was able to find what I needed/wanted and couldn't be more pleased. From the cost of my new car, to the trade in value of my old car, negotiation of the warranty, as well as stellar customer service after the fact. I could not be happier with my experience at Westbrook Honda, as well as with Sean, specifically!! read more

I had nothing but issues at Westbrook Honda and would 100% stand by telling other fellow customers to go elsewhere for their Honda needs (Cardinal Honda for example takes GREAT care of their customers and their customers safety). Yesterday I went into Westbrook Honda for my appointment for an airbag safety recall on my civic, not even 5 minutes after dropping my car off I get a call that they cannot fix the issue even though their company sent out the recall and I just wanted answers of "why can't you do this fix for my safety" *remind you when I dropped my car off the mechanic said bluntly to myself "it's a good thing you're bringing your car in, this is very unsafe for you to be driving this way". All said and done and nothing but issues and getting phone calls hung up on you by (Dave general service manager at Honda in Westbrook) a few phone calls to Honda Corporation ; I was told to leave the dealership from the General Manager Dave at WESTBROOK HONDA who consistently dodged my concerns and questions and overall feeling unsafe from not only the recall on my car but by the staff at Westbrook who represent this company. Dave with the amazing explanation of why he cannot complete this safety issue was because "he just doesn't want to". So I asked for the contact information for the man above him and he told me I could find the number online but didn't add in the fact that man above him has been deceased for over a year. My car is my reliability to work in the healthcare industry. I cannot stay home. I am an essential worker taking care of the sick and well in this crazy time we are now living in. I felt nothing but neglect and danger in Westbrook Honda. Go elsewhere and do not support this abuse. read more

Get the lowest price ....once you purchased the vehicle you are at the mercy of the repair shop....new or used the thing will break and they don't give a rats behind that your vehicle is not working. They like to ride on the reputation of HONDA.....take it from me Honda is not as good as they once were....with this virus parts are hard to get ....you will be left holding the bag. read more

We decided to purchase a used CRV for the family. We went to Westbrook Honda, and they ended up being able to put us in a brand new one for less than what we would have spent on a used one. The car is great, and our Sales rep, Liz Lowenstrom, was fantastic to work with! We are so happy with our experience there. read more

Very weird experience. Should've read the reviews first. Very unprofessional and continue to bombard me with e-mails, even after explaining over and over why I won't buy from them. It's bordering on harassment. I believe that anyone would be better off at a larger, more professional dealership. read more

Went to Westbrook Honda on New Year's Eve day and discovered that car salesmen, managers and finance managers are not so bad after all. We had a great group of people help us buy our beautiful, new HR-V. Leonardo was very professional yet still very cool, and of course we love his name. Monty continued to ask if we were being treated well, and Dan was probably the most organized person we have met in a long time. The way he handled paperwork was truly inspiring. Leonardo explained everything to us we needed to know and made our experience such a pleasure. Hope he is still there when we need to buy another Honda, and we will refer Westbrook Honda to anyone who will listen. Thanks guys. Happy New Year! Faye and Al Leonardo read more

What is that feeling you get when you bust your behind to make a 3:30 appointment on a beautiful beach day Friday for an oil change, fluid differential replacement and tire rotation/alignment, and told the wait will be one hour, and at 4:30 you see your car has not moved from where you parked it? The feeling is not priceless but rather PISSED OFF! And that feeling when 5:30 rolls around, and the service center is about to close and your car is finally done after waiting for 2 hours? PISSED OFF! And you go to pay the nearly $200 bill and the woman asks how is my day and I reply it sucks because I wasted 2 hours waiting at the dealership, and she shakes her head saying "I hear this all the time". No apology, no reduction in the bill... just the typical ho hum attitude at a dealership which treats their customers like crap. Would you think that telling the customer the car will be ready in an hour and then an hour passes without working on the car, the Westbrook Honda Representative would update the customer, maybe apologize, and ask if it is okay to wait longer? Would you think after waiting for 45 minutes and not having the car worked on, the Representative would update the customer? Can anyone be blamed for never returning to Westbrook Honda? read more

After many months of going back and forth I only update my review to 3 stars. With proper explanation of course: 10 months later and many upset reviews and calls things with my car were finally handled with a reasonable out come. The reason for it being 3 stars is the length I needed to go to be heard had me stressed out feeling lost and aggravated to no end to be heard someone should not have to go as far has going after the entire auto group. I do not like to be pushed to those limits but what gives me the heart to update my review is when I finally met with Dave D'Onofro their GM however I'm not really sure he fully understood the extent of this issue from the start as to what was really wrong. When I was finally able to meet with him and present my case and show him everything that had me worked up things went very smoothly a lot smoother then I expected to be completely honest. We came to a reasonable conclusion where Westbrook bought my car back, I gave the attempt for them to replace but sadly at that time there was no car available on their lot or in the proper distance to locate. My initial lease has now been paid off and I was able to get into something different. I want to thank Dave for taking the time out of the busy end of the month schedule to handle this situation and come to a conclusion where both sides can be less restless and stressed. I thank you for hearing out my side and understanding that the new car process should be exciting and a thing to be happy about. read more

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