Two years ago I thought I was working with a quality business....two years later I find myself…read morewherever did I get that idea. My name is John K and I brought in my 2014 Nissan Sentra to have the transmission replaced with a new one at the cost of $5326.25, a hefty sum. The car was WELL cared for and looked new and thought instead of buying something new, with the cost of cars, I would invest in the car. The car did have 200,000 miles but again after taking well care of the car decided this would be a better investment. Well, two years and 36k miles later the transmission went. Gone..Kaput...I called Doug and he said that it was out of warranty as he warrants for only 1 year on both labor and transmission. Honestly, I didn't think I would have a problem but I signed the invoice and now looking back and reading it, the invoice was just Word Salad to be blunt. Again, I take responsibility...but Doug wouldn't even look at the car and one would think that the transmission would have lasted a little more than 36k...a lot more....I then called Nissan Customer Care and they advised that they would replace the transmission but because I didn't use a Nissan Dealer, that I would have to pay the labor. I called Doug and asked if he would do that and I would pay him for the labor. He said Absolutely NOT. He was not willing to work with me at all. I called Nissan back and they would honor the initial offer at any Nissan Dealership and so I brought it to Nissan of Old Saybrook. They couldn't have been nicer...really they were awesome. They looked at the car and found a problem....Doug did not use Nissan Parts nor does his invoice indicate any part numbers or replacement parts. Nissan would now NOT cover the replacement as Nissan Parts were not used. This place is awful. It is partly my fault, but in my defense I thought one and done and didn't particularly know what the invoice said. The quality of the customer service is a negative 10. While I maintain my cars, I do not pretend to know any repair knowledge. Now I am driving my 1994 Toyota Camry and will buy a new Toyota soon. In the meantime I am going to end up replacing the transmission yet again as a gift to my niece. It will NOT be going to Smith Bros. 36k miles? Really Doug? Not willing to work with Nissan, really?. Extremely poor customer service and standards. Go to Old Saybrook Nissan...they will treat you right....and they are not paying me to say that, it's a fact. I will be posting this review on other platforms as well.

Detail diagnostic look into transmission issues.... Provides the customer with a clear…read moreunderstanding of what is wrong...I strongly recommend this business....

So my truck had a hiccup today and my insurance company assigned Mal's. Uhm it was super muggy and…read moredarned near meltdown degrees today. The confirmation text said the driver would arrive within 60 minutes. Well 54 minutes later, Kyle arrives. Too cute with his safety uniform on. He had the nicest personality and soo personable. He explained everything step by step and had the truck up on the flatbed, lickety split. We had a really pleasant conversation on the way.. Just based on this experience, I would recommend Mal's without reserve. Oh did I mention this was the CLEANEST tow truck I have ever seen, in my life. Good luck with your baby to come... She will be beautiful, smart and sweet. JRH

My cars battery died. Called my roadside assistance & Mals was dispatched. They never showed up…read morenever answered mine or Geico's calls. Left me & my daughter on the side from 12am-2pm. Horrible service 0/10 would not recommend NO Stars

My car was hit yet again in a parking lot while I was in the store. I had a horrific experience…read morewith my local Guilford auto body that was recommended by my insurance. My friend recommended this place in clinton. The owner is friendly, communicative, and the work was done fairly quickly for the December holidays. I will definitely come here again.

Brought in our GM SUV with moderate front-end damage. The work was quoted clearly and respectfully…read more Insurance dealt with them 100%. The work was completed on-time and impeccably well. The vehicle was cleaned/detailed to my surprise, as well. I can't say enough good things about Gadun's. I have another vehicle that needs their care. I called and they said to just get the car over to them for some estimations, (time/$$), regardless of any busy-ness. It would only be better if I still lived in Clinton, I was less than 2 miles from them, then. But I would drive much further than the ride from Saybrook that I have now. They are well worth the trip, if you are unfortunate enough to need their services. Don't go elsewhere.

Disappointing experience under a tight deadline for car to travel to another state and appear for…read morefamily wedding photo shoot. I was told my car was ready for pick-up but the engine work was apparently still in process, and things were not completed or not working properly. Internal communication went sideways somehow this time, but past experiences were better. Was able to get the repairs completed at a different garage in time to make the wedding.

Extremely happy with the way they treated us as customers. Very friendly, very respectful. Changed…read moreour Cat Converter on our older Volvo. Very quick very professional. Reasonably priced. I find it hard to trust people working on my cars but these guys are great. I highly recommend.

The best thing about M & M is they fix things right the first time. I guess #1 is their welcoming…read moreattitude.

We came from California to be closer to our kids, but not "Neighbors" as they like the snow in…read moreMaine and I don't! I shipped my 2010 Ford Ranger XLT here because of it's high milage to avoid any possible breakdown on the 3,000+ mile drive here. One evening while filling her up, another patron was commenting on what beautiful shape my truck was in and I mentioned that I was looking to get it undercoated before winter set in, and he directed me to M&M Motors for that, as well as anything else I might need 'cause the shop is the best in the area. Long story short and after reading all the 5-star reviews on YELP! I went in and spoke to "Mack", one of the 2 owners about my pride and joy. That was about a year ago, and I have to say, that this shop is one of [if not] the very best all around mechanical repair shop i have ever had the pleasure of doing business with in the 65+ years I've been driving every sort of automobile you can imagine. Mack and his brother Mike, and their crew have fulfilled my every need and are just the best in every sense of the word when it comes to everything automotive . . . I DO NOT EXAGERATE ! ! ! And, as a matter of fact, They also operate a totally legitimate used car business across the street from the repair shop, catering to the general public and their own clientele. There is not enough room on this YELP page to even begin to describe what these people can and will do to effect any repair you need, or find the automobile of your dreams. They conduct their business, and themselves by what I call the "3-R"s . . . Reliable, Responsible, and Reasonable!!! P.S. This year I purchased an absolutely beautiful 2020 Volvo XC60 SUV for my wife from M&M Motors. (Which she loves.) We couldn't be happier.

This is a superb service shop. They answer their phone, set up the appointment , fix what needs to…read morebe fixed, do the appropriate service , test drive the car. Declare it safe . Charge very reasonably. They shop is spotless clean. Perfection!

I'm so grateful to find MiniHaus. You definitely have to plan in advance since they are busy but…read morethe service is amazing. Art, the mechanic, would literally explain everything to me and never seemed annoyed with all of my questions. Pauline, Art's wife and person who runs the office is equally as intelligent and kind. I don't often give 5 stars but they are truly 5 star people.

Wonderful only serves station I could find able to help with the collaboration for my intoxalock!!…read moreSuper friendly give them a go!

4/6/2026 Under new ownership and not like the old owners, Ibb's. IBB's is now under this…read more"Shoreline Auto"?!?! This new company is like the rest of them, Out to grab all the money they can out of you! Won't come clean if their tech makes a mistake and doesn't tighten down a bolt to the recommended torque! They hide behind their mistakes and blame the repair on a bad part and charge you for their errors! Ibb's wouldn't do that! They were honest and respectable! I don't believe these new owners have A.S.E. certified techs either! I am pretty sure they don't ! Didn't see certifications for each individual tech. They have one person certified then They let newbies or backyard style mechanics work on your vehicle. You can't see who's actually working on your car at this place, I wonder why! I never had an issue with IBB's now I do with this new company!

The best car repair and maintenance company. They go out of…read moretheir way to make sure everything is perfect. Most honest shop you will find. They went out of their way to help with a warranty issue and saved me thousands. I can't say enough great things about Dan and his employees.

They are excellent mechanics and fairly priced. No need to pay inflated rates by your dealer, Their…read morefront office staff is friendly and professional. Highly recommend them.

I have been trusting my vehicles to the care of Superior Auto and its mechanics for around 20…read moreyears. Tom Vicino and staff have always been able to diagnose any issue and keep my cars in great running condition. After having a deer vs. car incident, Superior's auto body crew brought my 2011 Ford Fusion back to its original beauty. Thank you, Tom, for years of great service for my vehicles. Gloria McQueeney, Westbrook, CT

Great business! Very accommodating to my issues. Excellent communication throughout the entire…read moreservice! 5 stars all day long

It was a totally pleasant and professional experience…read more Stacey was our Sales Consultant. Even though our 1st appointment was on a beautiful Saturday summer afternoon with Stacy - - we were late (I-95 . . . enough said), but she was great. She went over the cars available - - we were looking for a certified used car, probably a RAV4 since my wife had owned one for the past 10 years or so. COVID and the supply chain issues have not been easy on the dealerships, but the cars they had were of quality. After going to check the stock again, she came out and asked if my wife would be interested in a Ruby RAV4 just off of lease - - "Red." Stacey said. Oh brother, I thought because my wife is tired of white or green cars; we had even had a discussion a few days back that we'd like to have a redish-maroon car. As soon as I saw it, I said to myself - - SOLD!!! My wife drove it. When she got back from the test drive, my wife was forever "Poker Faced". In fact, Stacey kept asking her what her thoughts were. Finally, I told Stacey that we'd be back on Monday morning. We took the information she gave and left - - but I knew that my wife wanted that car. When we got home, we did some research. The Ruby RAV4 was leased and serviced from Lorensen Toyota. Great for us because my wife had bought two cars previously from them and our daughter had bought one years ago; moreover, my wife always brought her cars there to service and has always been pleased . . . so being a Lorensen Lease/Service car was a major plus. Sunday morning, we decided to swing out to Lorensen's Toyota (when they were closed and no one was around) to walk the lot to and compare cars - - but really . . . I wanted to let her look at the Ruby RAV4 one more time. Despite listing options 1, 2, 3 . . . deep inside I knew she wanted the one she test driven. Monday came and as we drove toward the dealership, my wife asked - - is it still there. Yep. Does it have a sold sign on it? Nope. We made the deal. Thanks Stacey!!! We did our financing through the dealership. Tony was the best ever - - the BEST EVER!!! I can recommend both Stacey and Tony 100%. Let me tell you the best part of dealing with both Tony and Stacey. We talked and learned about each other - - where we were from, food, and life in general. It wasn't just a deal between seller and buyer. It was so personal and caring. Like the "good old days". Give them a chance - - we love them.

Just had another great experience with Westbrook Toyota. Joyce took great care of us and made sure…read morewe got the car we wanted at a good price, no funny business. Everything from the shopping to the financing was stress free. My family and I will remain customers for years to come I'm sure.