The place is sometimes good, but I can't recommend them anymore…read more They use cheap parts, they damage your car and TRY to blame you, then they admit to their mistakes. They also suggest unnecessary work just to get more money from you. Go to Midas, their tried and true!

Came in the other day with no appointment & left within 30 minutes! When I was driving, the metal…read moresheet underneath my car half fell off and was scraping the freeway. I just so happened to be 2 miles away and decided to stop in. They were able to help me right away! Took a look and removed the metal. When I got to my car I also realized they gave me a car wash! Everything free of charge. Great and efficient service!

Avoid the Service dept at all cost. Multiple service rep interactions would be rated at 0/5 stars…read more Can't even remember to reset sensors/dash after oil changes. Recall work done extremely poorly

We came from California to be closer to our kids, but not "Neighbors" as they like the snow in…read moreMaine and I don't! I shipped my 2010 Ford Ranger XLT here because of it's high milage to avoid any possible breakdown on the 3,000+ mile drive here. One evening while filling her up, another patron was commenting on what beautiful shape my truck was in and I mentioned that I was looking to get it undercoated before winter set in, and he directed me to M&M Motors for that, as well as anything else I might need 'cause the shop is the best in the area. Long story short and after reading all the 5-star reviews on YELP! I went in and spoke to "Mack", one of the 2 owners about my pride and joy. That was about a year ago, and I have to say, that this shop is one of [if not] the very best all around mechanical repair shop i have ever had the pleasure of doing business with in the 65+ years I've been driving every sort of automobile you can imagine. Mack and his brother Mike, and their crew have fulfilled my every need and are just the best in every sense of the word when it comes to everything automotive . . . I DO NOT EXAGERATE ! ! ! And, as a matter of fact, They also operate a totally legitimate used car business across the street from the repair shop, catering to the general public and their own clientele. There is not enough room on this YELP page to even begin to describe what these people can and will do to effect any repair you need, or find the automobile of your dreams. They conduct their business, and themselves by what I call the "3-R"s . . . Reliable, Responsible, and Reasonable!!! P.S. This year I purchased an absolutely beautiful 2020 Volvo XC60 SUV for my wife from M&M Motors. (Which she loves.) We couldn't be happier.

Lies about condition of cars. When I have the an opportunity to fix the issue they declined and…read moresaid deals done. I do not suggest anybody to buy from them or have their vehicle serviced.

While I didn't end up "closing the deal" with Seth, I cannot help but want to share my 5-star…read moreexperience with Saybrook Auto Barn! I first started speaking with Seth in September 2021, and he was willing to hold the car that I wanted to buy for more than a reasonable amount of time, with only a $200 deposit! Unfortunately, I had to leave for the West Coast unexpectedly shortly after my great find. I informed Seth of my circumstances and he was beyond understanding, he called and left me a voicemail shortly thereafter to obtain my card # to refund my deposit, and, well, life happened and I forgot all about the deposit until yesterday, January 11, 2022 (4 MONTHS LATER!). Not only was Seth quick to get back to me, but was just as pleasant to speak with and work with even knowing that I still wasn't a "closed deal". It is rare to find [honest] "used car salespeople", but rest assured that Saybrook Auto Barn is not a great resource to find amazing deals on used cars, be they are extremely helpful and courteous on all fronts, and services they provide for their customers. I highly recommend giving them a go when you're on the hunt for a used car! THANK YOU AND SAYBROOK AUTO BARN, AGAIN, SETH!

VERY NEGATIVE EXPERIENCE…read more I walked in told John the vehicle I was interested in. The first item he wanted was my registration to my car I was trading in. Then he gives me the keys to the car I planned on buying and said you can look at it but you cant drive it! They stated the trade was low because of the interior. The interior had a missing leather piece from the gear box. My seats were fine and they stated all of my interior was in poor condition. John didn't even let me drive the car I was interested in. He was more concerned with gathering my personal information. I should have stopped him and walked out but I didn't. John only concentrated on the negative and not being positive about the car buying process. The employees at the showroom not very friendly, no one said Good Morning. Lastly, while leaving trying to make a cup of coffee - Keurig - and it wasn't working. There was another customer helping me, still wasn't working. The receptionist just staring out the window. I just could not wait to leave that place and annoyed at myself for not just walking out. Buyer beware!

Several weeks ago I noticed my vehicles batteries were a tad sluggish. Like a buffoon I figured…read morewait a couple weeks and have them changed out during regular maintenance. Well after boosting my buggy I threw the dice and called service at 10am. They took me right in and changed out the batteries. These guys are fantastic!

Helped a friend purchase a new car here today and even though it was a very long day, everyone was…read moreamazing. From Cody who handled all the test drives, vehicle information, pricing, etc to Rick who handled the financing and literally performed magic to Carrie in service; everyone was not only a pleasure to work with but they absolutely went above and beyond and treated each customer like they were the "only" one there. The cherry on top would be the very best "closer" around, Beckett, who might drool a bit but will gladly show you where the treats are kept. Honestly I don't enjoy car shopping but had such a fantastic experience from start to finish helping my friend that I would not only buy there but would recommend them to anyone in the future as well. Make sure to say hi to Beckett!

This was an excellent purchasing experience for my wife and me. Our Salesman Daniel Vasquez was…read morepatient, respectable, friendly and very knowledgeable about the Golf R that we already love to drive. Sam Papale is the Business Manager and effectively and professionally led us through the paperwork and financial details. Sam is friendly and helpful and we trusted him and Daniel with our purchase. Everyone at the dealership was helpful and courteous. We highly recommend this dealership.

I got my 24 VW Jetta S from here and have no complaints. When I purchased my vehicle a few months…read moreago the service was great and since I come here for my auto services. I will say its more expensive due to it being the dealership but they always provide great service and do well. I recommend

We have had great luck with our 2019 Sorento, and knew that our next vehicle would be a Kia as…read morewell. It's important to lay the ground work for this review. One older Kia to keep Or trade in And the need to have two vehicles when all was said and done We visited the showroom and met Madison (Maddie) Barfield, our Customer Advocate (they don't call them salespeople, and they don't pay commission) last Saturday. She's incredibly knowledgeable and capable, and knows the Kia line and many features very well. We spoke about our needs and expectations, and we ended up looking at a number of vehicles. The gas Sportage didn't get great mileage, the Hybrid was a little more expensive but nearly 50% better mileage, and the plug in hybrid (we thought) was too expensive and required plugging in. But what about the whole issue of still carrying two payments, including one on an older car that was approaching it's 5 year/60 k warranty limit (power train is good to 10/100k at Kia) We started talking about purchasing a second vehicle for our student...the K4 was the perfect blend of style, function, and price for a graduate, right? Maddie introduced us to Bill LeConche, the GM, and he had some ideas... We drove the gas. We drove the HEV, we drove the K4. (Kia has such a great selection of quality vehicles and excellent warranties it's difficult to walk off the lot not seeing something that meets your needs) Maddie continued to assist, answering a ton of questions about functionality (the electronics on these things are amazing), and retrieving different vehicles to check out. Bill crunched the numbers. We had a long chat about the difference between PHEV and HEV. With available incentives, rebates, State programs, the PHEV Sportage became more manageable. And you don't HAVE to plug in. We had an answer! PHEV for us, K4 for our son. But wait, says Bill - what about an SUV for him? Huge style change, but if the numbers work, maybe? The point is, Maddie and Bill worked really hard for this deal. They worked up perhaps 10 different scenarios. They were polite and supportive the entire time. We ended up leaving there tonight (6 days after the journey started) with two brand new PHEV Sportages and trading in the Sorento. It just made sense, and Kia OS helped us see that. Taras Pashchak, the Finance guy, completed all the paperwork for two deals simultaneously. Everyone knows buying a car is like getting a root canal - time consuming, painful, and takes forever (with multiple visits just to add to the fun). The crew at Kia OS did a great job in asking the right questions, meeting our needs, and thinking outside the box. Yes, it still took a while, and multiple visits, but it wasn't painful - it was a great experience. Keep in mind, deals vary tremendously. Ours may not be yours. But they will make it work for YOU.

It was a wonderful experience buying a new Kia Telluride from Kia of Old Saybrook and Sales…read moreRepresentative, Madison Barfield. It's the first Kia I've owned and I really love it-two weeks in. Madison was terrific-no pressure and was able to help me make an informed decision about my purchase. She went above and beyond, to answer my questions and make sure my vehicle was ready to pick up, when I wanted to. All around, a great experience!