Superior Auto - Westbrook

4.4 (14 reviews)

Auto Repair, Body Shops, Tires

Closed • 6:00 am - 5:00 pm

Updated 1 month ago

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Donna S.

8 months ago

Great business! Very accommodating to my issues. Excellent communication throughout the entire service! 5 stars all day long

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Glenn P.

2 years ago

CAUTION! High labor rate may cost you when you're presented with final bill. My family, or I, over the past two decades, have brought several cars to be repaired by Superior'sbody shop, and we were always pleased with the results. However, our most recent repair experience was shockingly disappointing, and eye opening, to say the least. We used to trust Superior Auto when it was run by Tom, senior. Not any more. The business seems to be now run by Tom Junior, and their focus seems to be more on extracting as much money from a repair as they can get away with. We were given an initial estimate and was told by Tom that it could change, "once we get into opening things up --we may find things that will need to be covered under a supplemental claim that you can submit to your insurance carrier." The repair was to fix a four-foot long scratch on the passenger door. Little did we know that Superior's labor rate was significantly above the area's average labor rate. Without checking with us or the insurance company, Tom proceeded with repairs without getting our final approval and when the job was finished we were presented with a bill that was $2,000 over the original supplemental estimates by both parties. Our insurance company refused to pay the higher bill which was far above the supplemental estimate. The difference was due to Superior's high labor rate, which was about $40 over prevailing area rates, according to our insurance company. Refusing to negotiate a compromise,Tom gave us a a business card of an attorney that specializes in fighting insurance companies for these kinds of disputes. His take it or leave it attitude left us with no choice-- we needed our car back and paid the inflated bill out of pocket. A $6,000 bill to repair a scratch in the paint and to replace a door handle-- I shudder to think what an actual fender bender would cost with these guys. However ,the greatest disappointment was not being made aware of the discrepancy between the body shop and insurance company's estimates before the repair was initiated. We'll never go back to Superior Auto for any work. If you too too, bring your business to this shop be aware of this practice and run away if Tom tells you "We can submit a supplemental estimate..." unless your insurance company will cover his labor rate. read more

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Catriona M.

2 years ago

Superior is truly superior. My beloved 17 almost 18 year old Volvo C70 convertible became a mouse palace, apparently over some time period. When I finally noticed the odd smell a great deal of damage had already been done. My usual mechanic had closed up his shop a few months before and so I was referred to Superior by a friend. I talked with Tom Sr to get an idea of the costs to get rid of the mice and restore an aged and sort of shabby interior (thanks to my dog). I came away with a very precise and long list of what could and should be done to bring back her interior and mechanics. It was a challenge for me, but I made the financial decision to try to save the car and I have never regretted it. Any restoration is a long-term project. Tom had to source parts for this old car from Turkey, Hungary and Ukraine and lord knows where else. I am driving her again and Superior has been a dream to deal with. I never had the impression they were concerned with anything other than delivering a quality result to me at the quoted price. I have never given any organization a higher rating than I give to Superior. read more

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Demetrios B.

4 years ago

Quality work at a reasonable price- mr. Vicino and mr Vicino Jr. are true professionals.

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Gloria M.

5 years ago

I have been trusting my vehicles to the care of Superior Auto and its mechanics for around 20 years. Tom Vicino and staff have always been able to diagnose any issue and keep my cars in great running condition. After having a deer vs. car incident, Superior's auto body crew brought my 2011 Ford Fusion back to its original beauty. Thank you, Tom, for years of great service for my vehicles. Gloria McQueeney, Westbrook, CT read more

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Andy E.

6 years ago

Superior really lived up to their name. Tom worked with me on an insurance claim and was able to turn around a front end collision job faster than originally quoted and for right around the amount we expected. Tom paid particular attention to the fact that we were in town on vacation and the work was time-sensitive. The Superior team went above and beyond, even washing and detailing our SUV in addition to fixing the damage flawlessly. Five star work and service, without a doubt. read more

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Ann L.

5 years ago

Superior Auto was easy to work with, took great care of my car and were gracious and helpful when I came back with some minor issues unrelated to the original work they did. They went out of their way to make sure things were right and that I was happy. Tom is just a good guy who wants to do good work. My 2012 Prius looks brand new! I will definitely go back to Superior Auto when my car needs attention. read more

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Andrew W.

12 years ago

I've been bringing my cars here for over ten years, they treat ya like FAMILY, honest and trusting!! brought my car in today, just showed up with major brake/rotor problem, they were great enough to work on it right then and there, prices are extremely reasonable I will never go anywhere else. HIGHLY RECOMENDED!!! read more

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Chris C.

5 years ago

Our Toyota Prius was involved in two accidents in the past year. Superior Auto repaired it back to its original form and function both times. It still looks great! Tom and his company also worked well with my insurance company, USAA. In fact, USAA recommended them to us and I would do the same. We have been going there exclusively for many years and they do a great job. read more

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Nick P.

442

9 years ago

Customer service was horrible. Asked for estimate before work was done and I was called a few hours later with a 400$ bill. Will never return and would not recommend for future use. read more

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Lisa M.

12 years ago

Love this place and the people! Brought my car there after being rear ended. They called me with updates. When I came to pick my car up they were just finishing cleaning it up. It looked brand new. Would recommend in a heartbeat! read more

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Irene D.

11 years ago

Superior Auto provided me the up most customer service! They were very detailed providing me their process, schedule and follow up. They gave me an update daily as to the status of my repairs. I was very pleased with the quality of the finished product. I would recommend them to anyone. read more

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John Peter Z.

9 years ago

Highly recommend! Had a great experience with Superior Auto. Fixed my car in two days. Professional, told me exactly what was needed and quoted a very fair repair estimate. Tom was great to work with! read more

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Maggie R.

9 years ago

They exceeded my expectations and I would definitely go back for maintenance on my car.

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More info about Superior Auto - Westbrook

779 Boston Post Rd
Westbrook, CT 06498
Directions
(860) 399-9999
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http://www.superiorautoshop.com

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Does Superior Auto - Westbrook take credit cards?

Yes, Superior Auto - Westbrook takes credit cards.

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Yes, Superior Auto - Westbrook has free WiFi.

From the Business

Specialties

Because we're one of the area's oldest and most respected auto and collision repair shops, you can count on our superior service and repairs every time.

History

Established in 1982.

Superior Auto has been proudly serving the towns and communities along the Connecticut shoreline, including Westbrook, Madison, Guilford, Clinton, Branford, Old Saybrook, Old Lyme, East Lyme, New London, Killingworth and New Haven since 1982. We provide autobody, collision, mechanical and total car care repair services in our full-service facility in Westbrook, CT. From a simple oil change to collision repair work to a major engine overhaul, we do it all. We will even work with your insurance company to handle the whole claim. We diagnose and repair all makes and models of vehicles, including classic cars. Our highly skilled auto repair technicians have 150 years of combined experience in the business. They are all ASE-certified, and have 200 accredited certifications between them. We also have two state-certified physical damage appraisers onsite to process collision and autobody claims quickly.

Meet the Business Owner: Thomas V.

Thomas Vicino is the President of Superior Auto, a family-owned business that has been proudly serving the towns and communities along the Connecticut shoreline since 1982.

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Review Highlights - Superior Auto - Westbrook

“Tom paid particular attention to the fact that we were in town on vacation and the work was time-sensitive.”

Mentioned in 7 reviews

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Geogre F.

6 years ago

We were scheduled to start a 16 day long trip on a Saturday. The preceding Thursday evening my wife was driving on a local country road and had an 'encounter' with a deer. We contacted our insurance company, USAA, that evening and made arrangements so that Superior Auto could do the repair work; they have done work for us on previous occasions - and always expertly accomplished. The next day, Friday, we brought the car to them, completed the paperwork and departed on our trip the next day. Superior kept us informed of the repair progress, via emails and phone calls, almost on a daily basis. The day after we returned from our trip, we picked up the car, together with the paperwork. Superior Auto did a SUPERIOR JOB!. Everything was accomplished seamlessly - including the interface with USAA. A detailed listing of the parts and labor, that was completed, was provided. The vehicle had been 'detailed' and the repairs appeared as good as a new car. Thank you, Tom Vicino and 'crew'! GMGF read more

Leo V.

6 years ago

New to the area. Need to establish those relationships. I'm a car guy. Been around them since I was five. Search the online and asked for 3 quotes. Tom got back to me right away and had the best quote. One of his competitors [whose business is closer to me never responded. The other one took 3 days. You can tell who does a good job by "first impressions." They did exactly what they said they were going to do, the price was right, and they did it in a timely manner. What more could you ask for? I'm pretty sure I found my new mechanic :) I highly recommend Tom in his crew over there at superior auto in Westbrook. Thank you Tom! Much appreciated! read more

Anthony R.

12 years ago

I don't write reviews, but I just had to . I was in a accident last month so I called around to some local auto repair shops in the area they all said call Superior Auto in Westbrook, so I did .Spoke with Jim the Owner he took care of everything so thank you Jim for your great service. I also would like to thank the office staff for keeping me updated on car and the guys in the back A+++ I also highly recommend Superior Auto . I found out while my car was there, they do Automotive as well so I had them service my car as well. read more

Joni O.

6 years ago

Ladies and Gentlemen listen up!!!!!..This place is immaculate, service impeccable ....I am an 80 year YOUNG women driver who was treated with respect. They had a shutdown with the hurricane but my car was taken in as scheduled and amazingly finished earlier than expected. It looks brand new!!!! Tom and his crew certainly need to be commended. A huge thanks go out to them. Most sincerely...Joni O'Donnell Mahoney Madison CT read more

David B.

6 years ago

I've had several cars worked on by Superior Auto; from accidents, deer, big branches falling, to grocery store damage...all kinds of things. The results are always the same: The car is returned in a timely manor and in near perfect condition, a tribute to their workmanship. The staff is professional and friendly, always willing to take time to explain and answer questions. I think it's a first-class operation, for sure! read more

Jordan A.

6 years ago

Tom and the team at Superior Auto did a great job with a family members vehicle so I decided to go here after I got rear ended. He fought for getting me what I needed for the car, they did a great job and even cleaned up the car a bit (pretty sure they even waxed it!) and went the extra mile by touching up a couple of additional scratches. Definitely recommend them for a job well done and great service overall. read more

Terry D.

5 years ago

In have been using Superior Auto for the past 25+ years. Every time they have done great work on my cars (Pontiac, BMW, Audi, and Volvo). They are courteous and work closely with our insurer resulting in fast turn around for claims. I can unreservedly recommend them for body repair work at reasonable prices. Just today they solved an unrelated minor problem with an unsynced car key in minutes at no charge. read more

Jim C.

6 years ago

I can't think of a better auto body shop to make a car than Superior Auto. From the moment I stopped in to the moment I picked up my car the communication from Tom was top-notch. As someone who works in the customer satisfaction business I can be a harsh critic. But I always knew where I stood here with the process. And by the way...my car came back looking like new! Highly recommend Superior!! read more

Daina S.

6 years ago

They made drop off/pick up easy to fit my schedule. We got a deep scratch on the car fixed and they did an amazing job--you can't even tell anything happened! They also cleaned inside the car so when I got it back, it actually felt like a new car! They are very quick to respond via email and I now know who to go to for car repairs! I already trusted them with another car with brake issues. read more

David C.

7 years ago

This shop deserves the name Superior in every way. After a bad accident caused by ice that tore up my Hyundai Sonata's passenger side, Tom and his team made my car look brand new. Every curve and line in the car was perfect, and everything works great. Later that year, I needed some new brakes, and the work was also first-rate. Tom, you can count on me to be a customer for life! read more

William D.

6 years ago

I had my Chevrolet Silverado repaired at Superior Auto two weeks ago. The job was superior!!! It was no easy repair. The right side of the vehicle had been badly hit. The restoration was flawless. Tom the owner of the business was great ! He kept me informed through the complete process. Not only do I think they are great, so does USAA my insurance company read more

Kurt F.

7 years ago

This is where I go if I need any kind of body work done on one of our cars. Have had a few occasions in the last few years, and I have always been perfectly happy with the result. They have done a great job of keeping us informed, handling the insurance companies, and the work has been perfect. read more

Gerri M.

2 months ago

A truly exceptional experience. Tom and his entire staff are professional and willing to explain in detail any questions you may have. The work done on my car was top rate and completed within the estimated time. Would not hesitate to return to them for any issues I may have in the future. read more

Maria F.

6 years ago

We bring our cars to Superior Auto for service. They provide quick and complete service. We were having a problem with one of our cars, no one could find what was wrong. Superior Auto found the problem and fixed it. Their work and service is outstanding. read more

Derek C.

6 years ago

They repaired a dent in my first truck that was perfect and then I had a tree fall on my latest truck and they did an outstanding job. Great work and very friendly staff. They constantly updating me on the progress and I would highly recommend them. read more

Gary H.

7 years ago

Superior Auto did an excellent job repairing my Jeep Compass. The damaged area looks like new. The owner Tom was very friendly, thorough, and accommodating. He worked with my insurance company and kept me updated on the progress. Highly recommended. read more

Koh K.

6 years ago

Took a little longer than I expected but the end result was worth it. My car was more beautiful than before. The bumper that got torn off was replaced with a shiny new one with carbon fiber. It is so fire. Thanks Superior Auto! read more

Rosanne F.

2 months ago

Superior Auto did a very nice job repairing my Lexus NS 300 after an auto accident. Tom was very detailed in all that was needed and worked with the insurance company to have the work covered. Work was well done in a timely manner. read more

Mark P.

6 years ago

Had road rash on the rims of my Porshe Panamera and the guys at Superior refinished and then ceramic coated all 4 tires. They did a perfect job and all for less then the cost of replacing just 1 rim. I highly recommend these guys. read more

Mary S.

7 years ago

I was referred to Superior Auto by my USAA insurance company for body work after an accident. They not only did a great job, they went above and beyond to make sure my car was safe and returned to its original condition. read more

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30 reviews that are not currently recommended

Superior Auto - Westbrook - autorepair - Updated August 2026

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Review Highlights - Superior Auto - Westbrook

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Woody's Auto Body

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30 Superior Auto - Westbrook reviews that are not currently recommended

Why does Yelp recommend reviews?

30 reviews that are not currently recommended

Superior Auto - Westbrook - autorepair - Updated August 2026

Browse Nearby

Browse Brands

Related Cost Guides

Related Searches in Westbrook, CT

Service Offerings Nearby

People found Superior Auto - Westbrook by searching for…

Trending Searches in Westbrook, CT

Browse Articles

People who viewed Superior Auto - Westbrook also viewed