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Mike's Townline Service

4.8 (6 reviews)

Services - Mike's Townline Service

Auto customization

Auto electronics installation

Auto maintenance

2 More Services

Auto repairs

Routine automotive maintenance

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Superior Auto - Westbrook

Superior Auto - Westbrook

(14 reviews)

Great business! Very accommodating to my issues. Excellent communication throughout the entire…read moreservice! 5 stars all day long

CAUTION! High labor rate may cost you when you're presented with final bill…read more My family, or I, over the past two decades, have brought several cars to be repaired by Superior'sbody shop, and we were always pleased with the results. However, our most recent repair experience was shockingly disappointing, and eye opening, to say the least. We used to trust Superior Auto when it was run by Tom, senior. Not any more. The business seems to be now run by Tom Junior, and their focus seems to be more on extracting as much money from a repair as they can get away with. We were given an initial estimate and was told by Tom that it could change, "once we get into opening things up --we may find things that will need to be covered under a supplemental claim that you can submit to your insurance carrier." The repair was to fix a four-foot long scratch on the passenger door. Little did we know that Superior's labor rate was significantly above the area's average labor rate. Without checking with us or the insurance company, Tom proceeded with repairs without getting our final approval and when the job was finished we were presented with a bill that was $2,000 over the original supplemental estimates by both parties. Our insurance company refused to pay the higher bill which was far above the supplemental estimate. The difference was due to Superior's high labor rate, which was about $40 over prevailing area rates, according to our insurance company. Refusing to negotiate a compromise,Tom gave us a a business card of an attorney that specializes in fighting insurance companies for these kinds of disputes. His take it or leave it attitude left us with no choice-- we needed our car back and paid the inflated bill out of pocket. A $6,000 bill to repair a scratch in the paint and to replace a door handle-- I shudder to think what an actual fender bender would cost with these guys. However ,the greatest disappointment was not being made aware of the discrepancy between the body shop and insurance company's estimates before the repair was initiated. We'll never go back to Superior Auto for any work. If you too too, bring your business to this shop be aware of this practice and run away if Tom tells you "We can submit a supplemental estimate..." unless your insurance company will cover his labor rate.

Impact Auto Body - 339 Hallock Ave.

Impact Auto Body

(3 reviews)

Go to this one!!!…read more These folks are customer service-oriented, reasonably priced, and they'll never make you feel foolish for not knowing about auto body work!! I came here because the front of the roof on my Fiat 500 had unsightly peeling paint all over it. I sent photos of the issue to several local body shops and Adrian from Impact Auto Body responded quickly with an incredibly courteous and informative message. I brought my vehicle I for a 10-minute consultation, during which time Adrian assessed the issue, explained what he would do to fix it, and gave me a price and finish date for the work. The job took 2-3 days and now my car's roof looks brand new!! While Adrian and his crew did an amazing job, what really convinced me to refer this place to my friends was the amazing customer service. They offered me a ride to work when I dropped off my card, returned my car washed, detailed the inside for me, guaranteed their work for the life of my car, and were generally kind and thoughtful humans every single time I spoke with them! They also do custom work for skateboards, longboards, and pretty much anything else you can think of that would need an aesthetic boost! Come here, these people will treat you with kindness while making whatever you drop off look amazing!

I had backed my car into a dumpster and scraped the rear quarter panel. OUCH! I have a high…read moredeductible so I wasn't going to go through my insurance company so I was a self-pay customer. I brought it to one auto body shop and they quoted me a price that was several hundred dollars more than what I had imagined it would cost. I saw an ad on a prescription pharmacy bag for Impact Auto Body and thought "what the heck". I stopped by and spoke to the new owner of the business. He was extremely friendly, soft spoken and pleasant to talk to. He quoted a price that was very competitive and I wanted to give this young man my business. I was not disappointed. He took the car within a just a few days of giving my quote and returned it a few days later, all fixed, and the car was cleaned inside and out. I'm very happy and will tell all my friends and family that if they are unfortunate to need auto body repair to go see Adrian at Impact Auto Body. Thank you Adrian and good luck with your new business!

Mike's Townline Service - autorepair - Updated May 2026

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