Detail diagnostic look into transmission issues.... Provides the customer with a clear…read moreunderstanding of what is wrong...I strongly recommend this business....

Summer time car problems are not fun. We took a chance here for a few issues that needed immediate…read moreattention. Very responsive, fixed the problem and prices much less than the dealer. They service more than transmissions. All in all, a good experience.

Luis was fantastic! He really went the extra mile to help me get my car unstuck. I'm definitely…read moregoing to recommend AAA to everyone. When Luis first called, he asked some great questions to figure out what was going on with my car. The world needs more people like Luis.

In January I needed my car towed out of the yard. It was extremely difficult to get the tow truck…read moreinto the yard where the vehicle was broken down. Dylan answered the call with his flatbed wrecker and persisted (for an hour plus), despite the difficulty, until he was able to get the vehicle loaded. Yesterday I was faced with the same issue and this time JT answered the call. Once again, despite difficulty, he was able to load the vehicle. He even spoke to the mechanic at the garage and helped explain the issue. These guys went above and beyond to help me and I'm really grateful. Thanks to Mal's, Dylan and JT for helping me. Very much appreciated! Carl Rothen- New London

Disappointing experience under a tight deadline for car to travel to another state and appear for…read morefamily wedding photo shoot. I was told my car was ready for pick-up but the engine work was apparently still in process, and things were not completed or not working properly. Internal communication went sideways somehow this time, but past experiences were better. Was able to get the repairs completed at a different garage in time to make the wedding.

Extremely happy with the way they treated us as customers. Very friendly, very respectful. Changed…read moreour Cat Converter on our older Volvo. Very quick very professional. Reasonably priced. I find it hard to trust people working on my cars but these guys are great. I highly recommend.

The best car repair and maintenance company. They go out of…read moretheir way to make sure everything is perfect. Most honest shop you will find. They went out of their way to help with a warranty issue and saved me thousands. I can't say enough great things about Dan and his employees.

They are excellent mechanics and fairly priced. No need to pay inflated rates by your dealer, Their…read morefront office staff is friendly and professional. Highly recommend them.

Faulty brake pads twice. Had the pads ground down at a reputable auto repair shop. I would not…read morebring the car back for warranty work the second time since I could not trust their workmanship.

Was yelled at upon arrival for parking in the wrong spot. It was my first time at the location, and…read moreI accidentally parked in front of an open bay. As I was being lambasted by the service person, I noticed the sign that said Do Not Park here. I was definitely in the wrong for attempting to park in the wrong place. However, a gentle redirection would have been preferred to the angry rage I was met with by the service person. I drove away and will not be returning. I wouldn't recommend this place to anyone. I went down the road to Shoreline Quick Lube and had a wonderful experience with their courteous and professional service team. There I was specifically asked to park in front of an open bay, like most other shops offering oil changes.

Several weeks ago I noticed my vehicles batteries were a tad sluggish. Like a buffoon I figured…read morewait a couple weeks and have them changed out during regular maintenance. Well after boosting my buggy I threw the dice and called service at 10am. They took me right in and changed out the batteries. These guys are fantastic!

An awesome experience, everything went as smooth as possible, Haley was amazing, Abe made the…read morebusiness part a snap, and linda was great!!!!

We have had great luck with our 2019 Sorento, and knew that our next vehicle would be a Kia as…read morewell. It's important to lay the ground work for this review. One older Kia to keep Or trade in And the need to have two vehicles when all was said and done We visited the showroom and met Madison (Maddie) Barfield, our Customer Advocate (they don't call them salespeople, and they don't pay commission) last Saturday. She's incredibly knowledgeable and capable, and knows the Kia line and many features very well. We spoke about our needs and expectations, and we ended up looking at a number of vehicles. The gas Sportage didn't get great mileage, the Hybrid was a little more expensive but nearly 50% better mileage, and the plug in hybrid (we thought) was too expensive and required plugging in. But what about the whole issue of still carrying two payments, including one on an older car that was approaching it's 5 year/60 k warranty limit (power train is good to 10/100k at Kia) We started talking about purchasing a second vehicle for our student...the K4 was the perfect blend of style, function, and price for a graduate, right? Maddie introduced us to Bill LeConche, the GM, and he had some ideas... We drove the gas. We drove the HEV, we drove the K4. (Kia has such a great selection of quality vehicles and excellent warranties it's difficult to walk off the lot not seeing something that meets your needs) Maddie continued to assist, answering a ton of questions about functionality (the electronics on these things are amazing), and retrieving different vehicles to check out. Bill crunched the numbers. We had a long chat about the difference between PHEV and HEV. With available incentives, rebates, State programs, the PHEV Sportage became more manageable. And you don't HAVE to plug in. We had an answer! PHEV for us, K4 for our son. But wait, says Bill - what about an SUV for him? Huge style change, but if the numbers work, maybe? The point is, Maddie and Bill worked really hard for this deal. They worked up perhaps 10 different scenarios. They were polite and supportive the entire time. We ended up leaving there tonight (6 days after the journey started) with two brand new PHEV Sportages and trading in the Sorento. It just made sense, and Kia OS helped us see that. Taras Pashchak, the Finance guy, completed all the paperwork for two deals simultaneously. Everyone knows buying a car is like getting a root canal - time consuming, painful, and takes forever (with multiple visits just to add to the fun). The crew at Kia OS did a great job in asking the right questions, meeting our needs, and thinking outside the box. Yes, it still took a while, and multiple visits, but it wasn't painful - it was a great experience. Keep in mind, deals vary tremendously. Ours may not be yours. But they will make it work for YOU.

It was a wonderful experience buying a new Kia Telluride from Kia of Old Saybrook and Sales…read moreRepresentative, Madison Barfield. It's the first Kia I've owned and I really love it-two weeks in. Madison was terrific-no pressure and was able to help me make an informed decision about my purchase. She went above and beyond, to answer my questions and make sure my vehicle was ready to pick up, when I wanted to. All around, a great experience!

Great business! Very accommodating to my issues. Excellent communication throughout the entire…read moreservice! 5 stars all day long

CAUTION! High labor rate may cost you when you're presented with final bill…read more My family, or I, over the past two decades, have brought several cars to be repaired by Superior'sbody shop, and we were always pleased with the results. However, our most recent repair experience was shockingly disappointing, and eye opening, to say the least. We used to trust Superior Auto when it was run by Tom, senior. Not any more. The business seems to be now run by Tom Junior, and their focus seems to be more on extracting as much money from a repair as they can get away with. We were given an initial estimate and was told by Tom that it could change, "once we get into opening things up --we may find things that will need to be covered under a supplemental claim that you can submit to your insurance carrier." The repair was to fix a four-foot long scratch on the passenger door. Little did we know that Superior's labor rate was significantly above the area's average labor rate. Without checking with us or the insurance company, Tom proceeded with repairs without getting our final approval and when the job was finished we were presented with a bill that was $2,000 over the original supplemental estimates by both parties. Our insurance company refused to pay the higher bill which was far above the supplemental estimate. The difference was due to Superior's high labor rate, which was about $40 over prevailing area rates, according to our insurance company. Refusing to negotiate a compromise,Tom gave us a a business card of an attorney that specializes in fighting insurance companies for these kinds of disputes. His take it or leave it attitude left us with no choice-- we needed our car back and paid the inflated bill out of pocket. A $6,000 bill to repair a scratch in the paint and to replace a door handle-- I shudder to think what an actual fender bender would cost with these guys. However ,the greatest disappointment was not being made aware of the discrepancy between the body shop and insurance company's estimates before the repair was initiated. We'll never go back to Superior Auto for any work. If you too too, bring your business to this shop be aware of this practice and run away if Tom tells you "We can submit a supplemental estimate..." unless your insurance company will cover his labor rate.