Loved the Denvir's for the ten years plus I would get tires there and now Jack does a great job…read moremanning the helm for the new and improved Modern Tire. Not just for tires either. Leave the car and go across the street to D'Oro

I needed a slow leak in a tire repaired. Took care of it right away. Have used this shop for oil…read morechanges in the past. I have heard nothing but positive feedback from people who also go here.

Decided to purchase General Tires for our 01 Toyota Avalon. Instead of buying from Costco or BJ's…read morebecause there were more brand choices. And I wanted the four wheel alignment. I waited for the install for 90 minutes which they did inform me of. What I was impressed with was the fact that the alignment went without a hitch on a 25 year old car. And after paying the associate at the Old Saybrook store he filled out the $70.00 rebate form online using my cellphone.

luv luv luv these guys! i have taken my honda pilot here 4…read more-5 times over the past 6 years! every single time i come here the staff always try to repair or find the best deal on tires for me. they are always super courteous, kind, helpful & efficient. i cant say enough good things about these guys! dave, the asst mgr is awesome! alex helped me today & he was absolutely incredibly pleasant gracious, helpful & thorough! tysm to all the staff here! highly recommended!

Very helpful, friendly, old school- while I was there an older lady pulled up in her car and one of…read morethe owners came out to check her oil and fill her tires. He told her the totes looked good for now but come back in a few weeks and he'd check again. I needed tires and I got all 4 put on in about 30 minutes. Super friendly. Great price and love the tires they found for me.

Friendly service and reasonable prices. Just had a nail in my tire and drove over here with a donut…read moretire- arriving just before they were getting ready to close. Not only did the manager repair/plug the tire, but he also put the tire back on the vehicle for no charge! May sound simple, but most tire places will charge you for the labor. Their gas prices are also very competitive.

Disappointing experience under a tight deadline for car to travel to another state and appear for…read morefamily wedding photo shoot. I was told my car was ready for pick-up but the engine work was apparently still in process, and things were not completed or not working properly. Internal communication went sideways somehow this time, but past experiences were better. Was able to get the repairs completed at a different garage in time to make the wedding.

Extremely happy with the way they treated us as customers. Very friendly, very respectful. Changed…read moreour Cat Converter on our older Volvo. Very quick very professional. Reasonably priced. I find it hard to trust people working on my cars but these guys are great. I highly recommend.

Faulty brake pads twice. Had the pads ground down at a reputable auto repair shop. I would not…read morebring the car back for warranty work the second time since I could not trust their workmanship.

Was yelled at upon arrival for parking in the wrong spot. It was my first time at the location, and…read moreI accidentally parked in front of an open bay. As I was being lambasted by the service person, I noticed the sign that said Do Not Park here. I was definitely in the wrong for attempting to park in the wrong place. However, a gentle redirection would have been preferred to the angry rage I was met with by the service person. I drove away and will not be returning. I wouldn't recommend this place to anyone. I went down the road to Shoreline Quick Lube and had a wonderful experience with their courteous and professional service team. There I was specifically asked to park in front of an open bay, like most other shops offering oil changes.

So my truck had a hiccup today and my insurance company assigned Mal's. Uhm it was super muggy and…read moredarned near meltdown degrees today. The confirmation text said the driver would arrive within 60 minutes. Well 54 minutes later, Kyle arrives. Too cute with his safety uniform on. He had the nicest personality and soo personable. He explained everything step by step and had the truck up on the flatbed, lickety split. We had a really pleasant conversation on the way.. Just based on this experience, I would recommend Mal's without reserve. Oh did I mention this was the CLEANEST tow truck I have ever seen, in my life. Good luck with your baby to come... She will be beautiful, smart and sweet. JRH

My cars battery died. Called my roadside assistance & Mals was dispatched. They never showed up…read morenever answered mine or Geico's calls. Left me & my daughter on the side from 12am-2pm. Horrible service 0/10 would not recommend NO Stars

Excellent family owned and operated repair shop. We have been customers since they opened and…read morealways refer friends to Roots for their auto maintenance and repair work. Top notch service and reliability from Renee, Norm, and Chris! They have always been honest and trustworthy when diagnosing what was wrong with our cars when we bring them in for service. You get way more than what you pay for when you have Norm or Chris work on your vehicles! Highly recommend visiting and making them your go-to repair shop !

This Auto repair shop is great! Easy to make an appointment and when I was 2 1/2 hours late for the…read moreappointment because the car problem I had went critical, they called looking after me and readily accepted me when I arrived. The price was fair for excellent work, completed on time within the estimated cost with my agreement first; no surprises. Renee at reception is knowledgeable about cars and the repair and will walk you through ever step that is done. Her personality is an asset to this company and is also comforting and assuring to you during a stressful time. Roots was recommended to me by another of their satisfied Customers and so I am happy to recommend them to others! This review is unsolicited. Karen H.

The best car repair and maintenance company. They go out of…read moretheir way to make sure everything is perfect. Most honest shop you will find. They went out of their way to help with a warranty issue and saved me thousands. I can't say enough great things about Dan and his employees.

They are excellent mechanics and fairly priced. No need to pay inflated rates by your dealer, Their…read morefront office staff is friendly and professional. Highly recommend them.