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    IBBs Auto Service

    3.4 (10 reviews)
    Closed 8:00 am - 5:00 pm

    Services - IBBs Auto Service

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    12 More Services

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    2 months ago

    Wonderful only serves station I could find able to help with the collaboration for my intoxalock!! Super friendly give them a go!

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    Kia of Old Saybrook - Maddie Barfield

    Kia of Old Saybrook

    (59 reviews)

    We have had great luck with our 2019 Sorento, and knew that our next vehicle would be a Kia as…read morewell. It's important to lay the ground work for this review. One older Kia to keep Or trade in And the need to have two vehicles when all was said and done We visited the showroom and met Madison (Maddie) Barfield, our Customer Advocate (they don't call them salespeople, and they don't pay commission) last Saturday. She's incredibly knowledgeable and capable, and knows the Kia line and many features very well. We spoke about our needs and expectations, and we ended up looking at a number of vehicles. The gas Sportage didn't get great mileage, the Hybrid was a little more expensive but nearly 50% better mileage, and the plug in hybrid (we thought) was too expensive and required plugging in. But what about the whole issue of still carrying two payments, including one on an older car that was approaching it's 5 year/60 k warranty limit (power train is good to 10/100k at Kia) We started talking about purchasing a second vehicle for our student...the K4 was the perfect blend of style, function, and price for a graduate, right? Maddie introduced us to Bill LeConche, the GM, and he had some ideas... We drove the gas. We drove the HEV, we drove the K4. (Kia has such a great selection of quality vehicles and excellent warranties it's difficult to walk off the lot not seeing something that meets your needs) Maddie continued to assist, answering a ton of questions about functionality (the electronics on these things are amazing), and retrieving different vehicles to check out. Bill crunched the numbers. We had a long chat about the difference between PHEV and HEV. With available incentives, rebates, State programs, the PHEV Sportage became more manageable. And you don't HAVE to plug in. We had an answer! PHEV for us, K4 for our son. But wait, says Bill - what about an SUV for him? Huge style change, but if the numbers work, maybe? The point is, Maddie and Bill worked really hard for this deal. They worked up perhaps 10 different scenarios. They were polite and supportive the entire time. We ended up leaving there tonight (6 days after the journey started) with two brand new PHEV Sportages and trading in the Sorento. It just made sense, and Kia OS helped us see that. Taras Pashchak, the Finance guy, completed all the paperwork for two deals simultaneously. Everyone knows buying a car is like getting a root canal - time consuming, painful, and takes forever (with multiple visits just to add to the fun). The crew at Kia OS did a great job in asking the right questions, meeting our needs, and thinking outside the box. Yes, it still took a while, and multiple visits, but it wasn't painful - it was a great experience. Keep in mind, deals vary tremendously. Ours may not be yours. But they will make it work for YOU.

    It was a wonderful experience buying a new Kia Telluride from Kia of Old Saybrook and Sales…read moreRepresentative, Madison Barfield. It's the first Kia I've owned and I really love it-two weeks in. Madison was terrific-no pressure and was able to help me make an informed decision about my purchase. She went above and beyond, to answer my questions and make sure my vehicle was ready to pick up, when I wanted to. All around, a great experience!

    Superior Auto - Westbrook

    Superior Auto - Westbrook

    (14 reviews)

    Great business! Very accommodating to my issues. Excellent communication throughout the entire…read moreservice! 5 stars all day long

    CAUTION! High labor rate may cost you when you're presented with final bill…read more My family, or I, over the past two decades, have brought several cars to be repaired by Superior'sbody shop, and we were always pleased with the results. However, our most recent repair experience was shockingly disappointing, and eye opening, to say the least. We used to trust Superior Auto when it was run by Tom, senior. Not any more. The business seems to be now run by Tom Junior, and their focus seems to be more on extracting as much money from a repair as they can get away with. We were given an initial estimate and was told by Tom that it could change, "once we get into opening things up --we may find things that will need to be covered under a supplemental claim that you can submit to your insurance carrier." The repair was to fix a four-foot long scratch on the passenger door. Little did we know that Superior's labor rate was significantly above the area's average labor rate. Without checking with us or the insurance company, Tom proceeded with repairs without getting our final approval and when the job was finished we were presented with a bill that was $2,000 over the original supplemental estimates by both parties. Our insurance company refused to pay the higher bill which was far above the supplemental estimate. The difference was due to Superior's high labor rate, which was about $40 over prevailing area rates, according to our insurance company. Refusing to negotiate a compromise,Tom gave us a a business card of an attorney that specializes in fighting insurance companies for these kinds of disputes. His take it or leave it attitude left us with no choice-- we needed our car back and paid the inflated bill out of pocket. A $6,000 bill to repair a scratch in the paint and to replace a door handle-- I shudder to think what an actual fender bender would cost with these guys. However ,the greatest disappointment was not being made aware of the discrepancy between the body shop and insurance company's estimates before the repair was initiated. We'll never go back to Superior Auto for any work. If you too too, bring your business to this shop be aware of this practice and run away if Tom tells you "We can submit a supplemental estimate..." unless your insurance company will cover his labor rate.

    IBBs Auto Service - autorepair - Updated May 2026

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