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    Westbrook Toyota

    3.5 (51 reviews)
    Closed 9:00 am - 8:00 pm

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    Cristito C.

    It was a totally pleasant and professional experience. Stacey was our Sales Consultant. Even though our 1st appointment was on a beautiful Saturday summer afternoon with Stacy - - we were late (I-95 . . . enough said), but she was great. She went over the cars available - - we were looking for a certified used car, probably a RAV4 since my wife had owned one for the past 10 years or so. COVID and the supply chain issues have not been easy on the dealerships, but the cars they had were of quality. After going to check the stock again, she came out and asked if my wife would be interested in a Ruby RAV4 just off of lease - - "Red." Stacey said. Oh brother, I thought because my wife is tired of white or green cars; we had even had a discussion a few days back that we'd like to have a redish-maroon car. As soon as I saw it, I said to myself - - SOLD!!! My wife drove it. When she got back from the test drive, my wife was forever "Poker Faced". In fact, Stacey kept asking her what her thoughts were. Finally, I told Stacey that we'd be back on Monday morning. We took the information she gave and left - - but I knew that my wife wanted that car. When we got home, we did some research. The Ruby RAV4 was leased and serviced from Lorensen Toyota. Great for us because my wife had bought two cars previously from them and our daughter had bought one years ago; moreover, my wife always brought her cars there to service and has always been pleased . . . so being a Lorensen Lease/Service car was a major plus. Sunday morning, we decided to swing out to Lorensen's Toyota (when they were closed and no one was around) to walk the lot to and compare cars - - but really . . . I wanted to let her look at the Ruby RAV4 one more time. Despite listing options 1, 2, 3 . . . deep inside I knew she wanted the one she test driven. Monday came and as we drove toward the dealership, my wife asked - - is it still there. Yep. Does it have a sold sign on it? Nope. We made the deal. Thanks Stacey!!! We did our financing through the dealership. Tony was the best ever - - the BEST EVER!!! I can recommend both Stacey and Tony 100%. Let me tell you the best part of dealing with both Tony and Stacey. We talked and learned about each other - - where we were from, food, and life in general. It wasn't just a deal between seller and buyer. It was so personal and caring. Like the "good old days". Give them a chance - - we love them.

    Daniel V.

    Just had an amazing experience with Joyce Scarlet and John Woo. Thanks for everything. My surprise purchase for my wife went flawless and i have you guys to thank. Incredible sales and service. I appreciate everything you did to make her day.

    Very happy with my new rav:)
    Olga M.

    Had a wonderful experience purchasing my car recently . Jason was an amazing salesman and John in finance was great as well. Would highly recommend !!!!

    My car!

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    Page 1 of 2

    Ask the Community - Westbrook Toyota

    Review Highlights - Westbrook Toyota

    My experience was Jamie, Chris and Doug at Westbrook was the smoothest, easiest car buying experience ever.

    Mentioned in 6 reviews

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    Westbrook Honda

    Westbrook Honda

    (76 reviews)

    I purchased a Certified Preowned 2021 Honda Pilot from Westbrook Honda back in late September. I…read moreinitially found it on CarGurus, called and spoke to the sales Manager Dan. I had been shopping with other deals and was refreshed by how simply he made the initial process. The car itself was a diamond in the rough and I purchased it two days later. After about a week I noticed increasingly more noticeable brake pulsation/vibration which I know (from years working in the automotive industry) to be indicative of warped brake rotors. Made an appointment with Westbrook Honda two days before my CPO warranty ran out, upon inspection it was deemed that the rotors needed to be resurfaced. I was hesitant and preferred to have them replaced. Reluctant to look a gift horse in the mouth, I expressed my concern to Shannon (the service advisor) and she spoke to Dan who had them go ahead and do it. I am grateful and appreciative of the positive experience I had with Westbrook Honda. I live 1 hour away and it is well worth my drive. Kudos to Sales Manager Dan and Service Advisor Shannon for being understanding, accommodating and receptive. I worked in this industry for 10 years prior to moving into aerospace and it is full of bad actors and con artists. None of that here. I highly recommend them for sales and service!!!

    Avoid the Service dept at all cost. Multiple service rep interactions would be rated at 0/5 stars…read more Can't even remember to reset sensors/dash after oil changes. Recall work done extremely poorly

    M&M Motors International - 2010 Ford Ranger XLT

    M&M Motors International

    (15 reviews)

    We came from California to be closer to our kids, but not "Neighbors" as they like the snow in…read moreMaine and I don't! I shipped my 2010 Ford Ranger XLT here because of it's high milage to avoid any possible breakdown on the 3,000+ mile drive here. One evening while filling her up, another patron was commenting on what beautiful shape my truck was in and I mentioned that I was looking to get it undercoated before winter set in, and he directed me to M&M Motors for that, as well as anything else I might need 'cause the shop is the best in the area. Long story short and after reading all the 5-star reviews on YELP! I went in and spoke to "Mack", one of the 2 owners about my pride and joy. That was about a year ago, and I have to say, that this shop is one of [if not] the very best all around mechanical repair shop i have ever had the pleasure of doing business with in the 65+ years I've been driving every sort of automobile you can imagine. Mack and his brother Mike, and their crew have fulfilled my every need and are just the best in every sense of the word when it comes to everything automotive . . . I DO NOT EXAGERATE ! ! ! And, as a matter of fact, They also operate a totally legitimate used car business across the street from the repair shop, catering to the general public and their own clientele. There is not enough room on this YELP page to even begin to describe what these people can and will do to effect any repair you need, or find the automobile of your dreams. They conduct their business, and themselves by what I call the "3-R"s . . . Reliable, Responsible, and Reasonable!!! P.S. This year I purchased an absolutely beautiful 2020 Volvo XC60 SUV for my wife from M&M Motors. (Which she loves.) We couldn't be happier.

    Totally ripped off... anger and frustration. This is on the person selling cars not fixing!read more

    Saybrook Auto Barn - Saybrook Auto Barn

    Saybrook Auto Barn

    (15 reviews)

    VERY NEGATIVE EXPERIENCE…read more I walked in told John the vehicle I was interested in. The first item he wanted was my registration to my car I was trading in. Then he gives me the keys to the car I planned on buying and said you can look at it but you cant drive it! They stated the trade was low because of the interior. The interior had a missing leather piece from the gear box. My seats were fine and they stated all of my interior was in poor condition. John didn't even let me drive the car I was interested in. He was more concerned with gathering my personal information. I should have stopped him and walked out but I didn't. John only concentrated on the negative and not being positive about the car buying process. The employees at the showroom not very friendly, no one said Good Morning. Lastly, while leaving trying to make a cup of coffee - Keurig - and it wasn't working. There was another customer helping me, still wasn't working. The receptionist just staring out the window. I just could not wait to leave that place and annoyed at myself for not just walking out. Buyer beware!

    We likes this place so much so that we bought another car from them almost exactly one month after…read morewe bought our truck. We were in a market for another Mini Cooper Countryman ALL4 to replace and old one. Been to a few other dealers only to find out they are scammers. In the end, we called Seth and Gary at the barn and told them exactly what we were looking for. Then within a day, they located the car we want. They showed us the pictures and Carfax. Sold! We verbally confirmed our order over the phone. The car was transported from Michigan to Connecticut in 5 days. Came down there to test drive it one weekend. Confirmed that we indeed wanted it. We picked up the car the following weekend. All of this with no hassles and with transparent pricing. When it is time to buy another low milage, quality used car, we know where to come.

    Kia of Old Saybrook - Maddie Barfield

    Kia of Old Saybrook

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    We have had great luck with our 2019 Sorento, and knew that our next vehicle would be a Kia as…read morewell. It's important to lay the ground work for this review. One older Kia to keep Or trade in And the need to have two vehicles when all was said and done We visited the showroom and met Madison (Maddie) Barfield, our Customer Advocate (they don't call them salespeople, and they don't pay commission) last Saturday. She's incredibly knowledgeable and capable, and knows the Kia line and many features very well. We spoke about our needs and expectations, and we ended up looking at a number of vehicles. The gas Sportage didn't get great mileage, the Hybrid was a little more expensive but nearly 50% better mileage, and the plug in hybrid (we thought) was too expensive and required plugging in. But what about the whole issue of still carrying two payments, including one on an older car that was approaching it's 5 year/60 k warranty limit (power train is good to 10/100k at Kia) We started talking about purchasing a second vehicle for our student...the K4 was the perfect blend of style, function, and price for a graduate, right? Maddie introduced us to Bill LeConche, the GM, and he had some ideas... We drove the gas. We drove the HEV, we drove the K4. (Kia has such a great selection of quality vehicles and excellent warranties it's difficult to walk off the lot not seeing something that meets your needs) Maddie continued to assist, answering a ton of questions about functionality (the electronics on these things are amazing), and retrieving different vehicles to check out. Bill crunched the numbers. We had a long chat about the difference between PHEV and HEV. With available incentives, rebates, State programs, the PHEV Sportage became more manageable. And you don't HAVE to plug in. We had an answer! PHEV for us, K4 for our son. But wait, says Bill - what about an SUV for him? Huge style change, but if the numbers work, maybe? The point is, Maddie and Bill worked really hard for this deal. They worked up perhaps 10 different scenarios. They were polite and supportive the entire time. We ended up leaving there tonight (6 days after the journey started) with two brand new PHEV Sportages and trading in the Sorento. It just made sense, and Kia OS helped us see that. Taras Pashchak, the Finance guy, completed all the paperwork for two deals simultaneously. Everyone knows buying a car is like getting a root canal - time consuming, painful, and takes forever (with multiple visits just to add to the fun). The crew at Kia OS did a great job in asking the right questions, meeting our needs, and thinking outside the box. Yes, it still took a while, and multiple visits, but it wasn't painful - it was a great experience. Keep in mind, deals vary tremendously. Ours may not be yours. But they will make it work for YOU.

    It was a wonderful experience buying a new Kia Telluride from Kia of Old Saybrook and Sales…read moreRepresentative, Madison Barfield. It's the first Kia I've owned and I really love it-two weeks in. Madison was terrific-no pressure and was able to help me make an informed decision about my purchase. She went above and beyond, to answer my questions and make sure my vehicle was ready to pick up, when I wanted to. All around, a great experience!

    Westbrook Toyota - car_dealers - Updated May 2026

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