VERY NEGATIVE EXPERIENCE I walked in told John the vehicle I was interested in. The first item he wanted was my registration to my car I was trading in. Then he gives me the keys to the car I planned on buying and said you can look at it but you cant drive it! They stated the trade was low because of the interior. The interior had a missing leather piece from the gear box. My seats were fine and they stated all of my interior was in poor condition. John didn't even let me drive the car I was interested in. He was more concerned with gathering my personal information. I should have stopped him and walked out but I didn't. John only concentrated on the negative and not being positive about the car buying process. The employees at the showroom not very friendly, no one said Good Morning. Lastly, while leaving trying to make a cup of coffee - Keurig - and it wasn't working. There was another customer helping me, still wasn't working. The receptionist just staring out the window. I just could not wait to leave that place and annoyed at myself for not just walking out. Buyer beware! read more

We likes this place so much so that we bought another car from them almost exactly one month after we bought our truck. We were in a market for another Mini Cooper Countryman ALL4 to replace and old one. Been to a few other dealers only to find out they are scammers. In the end, we called Seth and Gary at the barn and told them exactly what we were looking for. Then within a day, they located the car we want. They showed us the pictures and Carfax. Sold! We verbally confirmed our order over the phone. The car was transported from Michigan to Connecticut in 5 days. Came down there to test drive it one weekend. Confirmed that we indeed wanted it. We picked up the car the following weekend. All of this with no hassles and with transparent pricing. When it is time to buy another low milage, quality used car, we know where to come. read more

Saybrook Auto Barn - The RAM 1500 I bought - Used Car Dealers Near Me - Old Saybrook, Connecticut

I've gone here to get emissions testing done on several of our vehicles. This place is clean, nice waiting area and the lady that works the front counter is The Absolute Best! She is Super Friendly, Easy to talk to and just all around great! She is even kind enough to open the door for you if she sees you walking up. The guys that do the actual testing have always been extremely pleasant as well. They do the testing right away, then drive your car right up to you, (if you're standing outside). Gone are the days of Good Customer Service, but NOT at Saybrook Auto Barn!!! Thank you so much! Your Grade A service is truly appreciated!!! read more

While I didn't end up "closing the deal" with Seth, I cannot help but want to share my 5-star experience with Saybrook Auto Barn! I first started speaking with Seth in September 2021, and he was willing to hold the car that I wanted to buy for more than a reasonable amount of time, with only a $200 deposit! Unfortunately, I had to leave for the West Coast unexpectedly shortly after my great find. I informed Seth of my circumstances and he was beyond understanding, he called and left me a voicemail shortly thereafter to obtain my card # to refund my deposit, and, well, life happened and I forgot all about the deposit until yesterday, January 11, 2022 (4 MONTHS LATER!). Not only was Seth quick to get back to me, but was just as pleasant to speak with and work with even knowing that I still wasn't a "closed deal". It is rare to find [honest] "used car salespeople", but rest assured that Saybrook Auto Barn is not a great resource to find amazing deals on used cars, be they are extremely helpful and courteous on all fronts, and services they provide for their customers. I highly recommend giving them a go when you're on the hunt for a used car! THANK YOU AND SAYBROOK AUTO BARN, AGAIN, SETH! read more

Saybrook Auto Barn - Used Car Dealers Near Me - Old Saybrook, Connecticut

If only all auto sales were this streamlined! Super clear, no gimmicks, and no mysterious fees. What you see is what you get and what you pay!!! Seth did the impossible and got me financed for an excellent premium vehicle! On top of that their dealership is impossibly clean and feels like home at the same time while sporting a tiny museum of some historic cars. They have an amazing selection of vehicles on the lot to choose from! Also the staff couldn't be friendlier if they tried. All around amazing experience in and out. Bonus, they do emissions which is nice to know! read more

Saybrook Auto Barn - Best car purchase ever!!! - Used Car Dealers Near Me - Old Saybrook, Connecticut

I got my emissions test here. They welcomed me with a smile and were so fast! Great service!

Went to Saybrook to inquiry on a few vehicles, drove a long way. Both were no longer available because whoever it is doesn't maintain the website to show pending or sold. Never returning again. read more

Gone are the days when buying a car meant hours of sitting in a generic factory of a car warehouse, on what would be the equivalent of the worst date ever, where you have to negotiate who pays for the discounted daily appetizer. The guy is sweating through his suit, going back and forth to some mystery back room, "talking to his manager", while really just scrolling though his Facebook feed. From the moment I drove into the lot, I knew this was going to be a little different: it even looks like an auto barn, with a pair of white rocking chairs on the porch, and a collection of vintage cars inside. If you're going to spend a few hours investing in buying a car, it may as well charm you simultaneously. John helped us with our sale, and he got us out the door with all the paperwork in under an hour. He helped us arrange a bulk of the work prior to our arrival, and was knowledgeable, straightforward, professional, and accommodating. I've tagged along to friends and family buying cars in the past, and the whole process seemed irritating, drawn out, and pretty close to the nightmare that is hanging out at the RMV. So I never knew buying a car could be so easy -- we left loving our car, and grateful we had such a great dealership on our side to guide us through the whole process. read more

Saybrook Auto Barn - Used Car Dealers Near Me - Old Saybrook, Connecticut

Went to them for a VIN check on a trailer, they made a typo mistake on the verification, DMV refused to register it because of the typo. Cost me a month of time to reschedule at DMV in addition to wasting half a day there. Would not recommend this place. read more

Gary and Donna were again very communicative and worked through all the issues with my car in a timely fashion and at reasonable prices. Thank you again both! Scott read more

Friendly staff and efficient experience during emissions testing. I am giving two stars because the employees I encountered were not wearing masks which made me uncomfortable given the current circumstances surrounding covid. I was expecting that masks would be worn by all employees. I was handed paperwork from a friendly employee who had no mask on. Close proximity and no mask. Had I known this ahead of time I would've chosen a different location. read more

Although I did not purchase a vehicle from this business, I stopped by today on a whim while doing other errands in the Saybrook area. The staff were all quite pleasant and helpful without being pushy or aggressive, the way one might expect from a dealer specializing in used vehicles. Despite frigid temperatures, the staff took a moment to get to know me, introduce themselves, and take note of what I might be looking for. This business has a vast selection at very fair prices, and whomever is selecting the vehicles has a great eye. There seemed to be truly something for everyone, but most importantly, all of the vehicles they had appeared to be in excellent condition, well maintained and cared for. If you are looking for something specific, it seems like this may be the place to get in touch with! read more

I've been bringing my car to Saybrook Auto Barn for emissions for the past couple of years and everyone was always very pleasant. Recently, I decided that it was time for a new car and although my credit isn't the best, I decided to try this place. John was great. He sat my husband and I down and helped us find a car that we could afford financially. Due to certain circumstances, we were unable to purchase the car. John was a gentleman and understood. I will definitely be going back. read more

As a first time car buyer, I was skeptical about the whole car dealership experience. I worked with John who went above and beyond to make sure I was confident in my purchase and got the best deal possible. He walked me through every step in great detail. No pressure, helpful advice, and a super friendly personality. The entire process was great from start to finish. This was exactly what a car buying experience should be - exciting, honest, and easy. Will definitely be going back for future purchases. read more

Amazing experience! It's been a long time since I felt so "taken care of". These folks have what so many sales people lack these days--INTEGRITY. There is no question that when I get serious about purchasing, this is where I will go. I left uplifted--thinking there is hope in the world! read more