Needed a work truck towed to our regular mechanic for an issue. Called 6 other nearby towing…read morecompanies and they either didn't have the necessary equipment to haul the box truck or couldn't be bothered. Nelcon said "where is it and can we come now?" Within 20, maybe 30 minutes the truck arrived. I explained to the driver what we thought the issue was. He asked if he could take a look at it before hooking up. What we all thought was the starter turned out to be a loose connection on the battery. Driver fixed it on the spot and saved us a tow and time off the road that the truck would have needed to get fixed. We were back up and running within 30 minutes. It's hard to find companies that don't take advantage of situations just to make a buck. The driver and the company understand the struggles of the everyday worker and small businesses. Big thanks to the driver and Nelcon for speedy service and being honest. Highly recommend.

Gary and his associates were super down to earth, kind, responsive, and helpful which is exactly…read morethe type of customer service you want to have when you need your car towed.

I was stressing out about my truck when my engine blew up as it's my house and my business and my…read moreoffice is on the west coast with all my mechanic friends. The Forman gave me options and that calmed me down so I went with it. The driver showed up with a sturdy looking truck and knew what he was doing. The temperature was around zero and on the way to the shop that I was being towed to the drivers radio was communicating with the other drivers and they were busy! I then was told about the profit margin in the tow business and it is about the same as mine.. I always thought that they just rolled around in money! Anyway, the tow went well and the billing was easy, the price was what I expected and now I sit and wait for the dealer to fix my truck

WARNING! DISASTROUS MACHINE MOVERS!!! Bruneau's Garage was…read morehired to move a 2000 pound Milling Machine from Milford to Fairfield. They advertised as "Professional Machine Movers". Bruneau's was hired to move a heavy machine into our garage and I explained there was no loading dock or forklift to offload the machine. Having owned a machine shop and with experience of moving dozens of heavy machinery I specifically gave them instructions not to use a flatbed truck. When the flatbed arrived with one driver I immediately contacted the supervisor to cancel the delivery. I was gruffly told the worker was qualified. Ten minutes later the machine had tipped over the end of the truck and was spewing toxic hydraulic fluid onto my driveway. The machine was DESTROYED. I immediately called the supervisor back to get help as the fluid was damaging the asphalt and we needed a spill absorber. His response was to demand $3000 to send a second truck. I informed him I was not going to pay for his mistake and he threatened he would drive down himself to collect the money. I explained I would call the police and report the chemical spill to DEEP unless he resolved the spillage. A few hours later a second truck arrived and did bring an oil absorber. Unfortunately the damage was done. A $3000 machine was destroyed and completely unusable. The driveway needed a $1000 repair. I never received an apology from the supervisor nor any reimbursement for my losses. In short; DO NOT HIRE THIS FIRM.

I called ahead and was told to come down for service. When I arrived, I was refused service without…read morea clear explanation, even though I had been told over the phone to come in. It was a frustrating experience and felt like a complete waste of my time. Based on how I was treated, I will not be returning and would not recommend this business.

This organization is open 7 days a week rain shine cold or warm weather! They never disappoint! It…read morewas a 6pm on a Sunday evening when I first began going to this business for help. I had a flat on the connector corridor into I91-N. Sometimes you have to watch for debris on the road, can't roll over everything you see and then think you won't get a flat. I really truly appreciate this business for being available at the most inconvenient time of the day! Swift service, friendly, all the time; good prices for new and for almost new used tires! Definitely worth having them see any of your tire needs.

This is what a neighborhood business should be like. i have had two experiences with this both…read moreproved them to be friendly , courteous, patient , informative and reasonable as far as price, they don't look to rob you Last year i asked them to check air in tire , they did so happily and free of charge Today i brought car in as rear tire was loosing air, they took care of it immediately , found a nail, did a patch and the young man ( i wish I knew his name ) was great showing me valve on a run fjat vs regular tore Receptionist also friendly , kind and knowledgeable .I heard her on phone with customers and she was very friendly and patient

Hands down the worst shop I've ever dealt with. I went in to get ONE tire sensor replaced and they…read morekept my car for 8 hrs. When I finally got it back, not only did the new sensor not work, but all four sensors were not responding, my rim was damaged, and the tire they worked on had a slice in the sidewall. When I called them out, they immediately tried to flip it on me, saying I "must've hit a curb." On top of that, there was grease around the cut and the tech even admitted they patched the sidewall--which is ILLEGAL and flat-out dangerous. No legit shop would ever do that unless they were trying to cover up their own mistake. Their response? "We'll call our rim guy." Well the rim guy said it wasn't repairable, and instead of owning up, they told me they weren't replacing a thing. So now I'm stuck dropping $700 on a new rim and tire that they refuse to take responsibility for. The owner Tony was rude, arrogant, and tried to bully me into thinking they "did me a favor" by patching the sidewall. A favor?? If I didn't know better about cars I could have been put in a dangerous situation. This place is a joke. Dishonest, careless, and dangerous. Don't trust them with your car. Ever.

we were stranded while dropping our daughter off to college from Mi. This team got us back on the…read moreroad fast although the vehicle was facing a huge problem. Thanks again!

Chose this repair shop based on a Yelp review. Thank you to the reviewer- they were spot on. My son…read morewas packing up from school when all the services lights went on. I drive up on a Saturday to transfer all his gear then head to a garage. Nick made a space for us in the schedule and took a look to see if we could get back to NJ. He was very reassuring even though the problem couldn't be fixed on Saturday. The repairs were completed quickly and I felt the costs were on target. If I lived in the area, this would be my regular garage.

Driving down I95 in CT for the holidays and a tire started losing air. Pulled off the road and…read morepumped it up, but 20 miles later the TPMS went, off warning of low pressure. Whip-IT Tire (love the name) is conveniently located just off Exit 54 in Branford. They pulled a nice sized nail out of the tire and patched it up quick. Couldn't ask for faster, better service!

Integrity. Honestly. Simple words but IMHO sometimes hard to find in the auto repair space. But…read morehappily whip-it folks seem to have it. I've been here twice and both times they have been very straightforward in providing a clear analysis of the problem and fair quotes. The did a solid job and actually identify things that other mechanics had missed and did not overcharge. I also like that they actually show you what they have done. John who is a GM is really great and cares about his customers. Good value. Aside this place is very close to a Starbucks so easy to work there while waiting.

I had to have my F-250 towed because a plug broke in the head of the Triton engine. I couldn't…read moreextract it so I took a tow to the Ford dealer. I usually don't like dealing with towing companies. I've been ripped off and had my car mishandled. My experience with RJ Shore was completely opposite and I can't believe I'm giving a tow company a highly positive review. The only negative was they were a little late due to a miscommunication. No big deal. I had the time. Stephen my tow truck driver was just great. Super positive experience. He was polite, courteous, careful and friendly. Based on my experience with Stephen as a driver I wouldn't hesitate to recommend RJ Shore's towing services especially with Stephen doing the towing. He is a wonderful asset to their operation! Kudos! You've gained a new regular customer.

My husband and I have taken both are vehicles here and have had nothing but excellent service…read more Chris at the front communicates well throughout and is always so accommodating to fit our schedule. We will continue to go here and find it is similarly priced to other places.

Re-mark-a-ble…read more.. Brought my car in for long overdue service. Every step of the way was flawless. Everyone was friendly, they were super-efficient and helpful, offered me a ride which was unexpected. And the best part was that the work was finished earlier than expected, at a very reasonable price and nothing was overlooked. A+++

Excellent experience dealing with Bruneau's! I'm in California and helping my elderly brother get…read moreservice in Connecticut. They did a quick evaluation, contacted me promptly and allowed me to do research on the alternatives. They held the car at their business at no charge (no storage fees) while I contacted the dealer. They are professional, responsive and very open and honest about their recommendations. They looked out for me and answered all questions with integrity. The BEST customer collaboration I have EVER experienced. They are a 10!