I have been a long time loyal customer of the establishment for many years and where as in the past I have given them 5 star reviews, unfortunately as of my recent experiences my rating has changed and they have lost a customer. I recently brought my Lexus there telling them the a/c was blowing heat and I need it fixed. They called me back to tell me that my car had a several zones that needed to be checked and that at paying them an hourly rate I'd potentially be looking at spending thousands to repair it. I was also told that because my car was older (2009) that I may not want to spend money repairing it. I was charged a diagnoses and asked to pick up my car. I brought it home and googled how to fix it myself. With spending less than $100 and less than 10 minutes of labor, I changed the cabin filter ( packed with dirt & leaves), I popped the hood and cleared where the air flow foes into the car ( packed with dirt & leaves) and put in a can of refrigerant. What do you know, my a/c now works perfectly. I brought the same Lexus to them a few weeks ago to fix a shaking coming from the front driver side that caused a light to come on the dash. They called me back to tell me that my car had 4 codes, something going on with my exhaust and as far as the front end I needed struts of which they could only find 1 at a cost of $1000. And again told my car isn't worth investing in/ charged me a $131 diagnostic fee for a incorrect diagnoses. I took it to a mechanic on State st. in New Haven who for $1000 fixed my front and threw in a oil change.. The crazy part was I DIDN'T NEED STRUTS!!!! Aside from I replaced both air filters under the hood and what do you know.. NO MORE CODES!!! I recently brought my BMW X5 there to be repaired for going into limp mode. After about 3 visits and $100's spent on they're guessing, I never got 2 miles of driving out of it. I took the truck to State St. and by my explaining the problem without the truck with me, he told me I had a bad throttle body. Less than $400 later my truck is back on the road like it never left. I brought my mothers Jeep Liberty there to repair the heat/ charged $100's and 2 weeks later she has no heat. I sent my sister there to have her Hyundai Sonata, they told her the repair cost would exceed the value of the vehicle and that she should consider buying another car. She took the car to State St. and for a fraction of what Bruneau's was charging, put in another engine and had her back on the road in a couple of days.. I've been riding with this business for years, recommending them to several people over the years and how I've been dealt with lately is unfortunate but my business and support isn't valued there. I've learned that either I'm a better mechanic than they are (I'm not a mechanic) or they put forth no effort in fixing my cars. read more

WARNING! DISASTROUS MACHINE MOVERS!!! Bruneau's Garage was hired to move a 2000 pound Milling Machine from Milford to Fairfield. They advertised as "Professional Machine Movers". Bruneau's was hired to move a heavy machine into our garage and I explained there was no loading dock or forklift to offload the machine. Having owned a machine shop and with experience of moving dozens of heavy machinery I specifically gave them instructions not to use a flatbed truck. When the flatbed arrived with one driver I immediately contacted the supervisor to cancel the delivery. I was gruffly told the worker was qualified. Ten minutes later the machine had tipped over the end of the truck and was spewing toxic hydraulic fluid onto my driveway. The machine was DESTROYED. I immediately called the supervisor back to get help as the fluid was damaging the asphalt and we needed a spill absorber. His response was to demand $3000 to send a second truck. I informed him I was not going to pay for his mistake and he threatened he would drive down himself to collect the money. I explained I would call the police and report the chemical spill to DEEP unless he resolved the spillage. A few hours later a second truck arrived and did bring an oil absorber. Unfortunately the damage was done. A $3000 machine was destroyed and completely unusable. The driveway needed a $1000 repair. I never received an apology from the supervisor nor any reimbursement for my losses. In short; DO NOT HIRE THIS FIRM. read more

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Bruneau's has been my family's "ride or die" garage for years, my time with them starting back in my early college days. They helped me in emergencies, always answered, always has been able to make appointments easily accessible and quick! Kylee and John behind the desk are kind, friendly, and incredible people that are excellent at customer service and are incredibly knowledgeable,. Thank you Bruneau's for providing consistency and quality! read more

The check engine light came on in my son's car. We brought it to Bruneau's. Kylee was super professional. He kept me updated on the diagnostics and what needed to be done to fix it. The Bruneau's team fixed the car quickly and at a fair price: highly recommend. read more

I was stressing out about my truck when my engine blew up as it's my house and my business and my office is on the west coast with all my mechanic friends. The Forman gave me options and that calmed me down so I went with it. The driver showed up with a sturdy looking truck and knew what he was doing. The temperature was around zero and on the way to the shop that I was being towed to the drivers radio was communicating with the other drivers and they were busy! I then was told about the profit margin in the tow business and it is about the same as mine.. I always thought that they just rolled around in money! Anyway, the tow went well and the billing was easy, the price was what I expected and now I sit and wait for the dealer to fix my truck read more

They charged me $120.00 cash only because they were told to tow my car in a parking spot I paid to park in. Security verified and they didn't even tow my car but charged me $120.00 cash only to unhook my car. read more

I got two flats on Friday night and their crew was so helpful and caring. It's often intimidating walking into the garage, but not here. All of the employees were kind and helped get my car fixed up in a timely manner. Craig made sure to reach out with updates and made sure I had a ride before heading out. Thanks for your help!! read more

This is the best garage! I have lived in CT for about 10 years and I have had a very challenging job finding a garage that is honest, helpful, and effective in their work. My husband and I used to live in West Haven and we have since moved to Seymour, but I still travel to Bruneau's because they are the best. I would highly recommend this garage to any customer. read more

Great service for all cars and trucks. The best garage in the greater New Haven area. Old time customer service. Honest service and repairs, all towing from light to heavy duty and full time diesel mechanics on staff too. read more

I only go to this garage. They are always organized and running smoothly, and everyone working there clearly wants to be there and is knowledgeable and working as a team. They have always been really helpful and mindful of my tight budget, and I appreciate that they always check in before doing something that you hadn't already approved. Also they don't take it personally if you don't want to follow their suggestions; they really are professional and are fantastic at problem-solving. It is a little farther out than most garages for me, but totally worth the extra travel. read more

i started to overheat on the highway and called triple a. they recommended this garage. I left my car overnight and called the following am at 8. I received two calls back with price and time updates and my car was done around noon. The price and labor were spot on (cracked expansion tank off my radiator). Very efficient and honest. I should add I was from out of state and it's a bmw w/vanity plates... read more

I had to call AAA tonight and they sent your driver Julian. This guy is awesome and deserves a raise. He was earlier than anticipated and the first thing he did was introduce himself. He offered to actually try and fix the problem right there but once he realized that wasn't going to happen he was able hook up my truck and get it on the street on front of my house (on a one way street mind you) with precision. I've seen a lot of talented drivers, but this guy impressed the hell out of me. Great job!!! read more

They suck i worked there and they stole tools out of my tool box that I have receipts for........ fucking scammers and robbers who cares if his daddy is in the west haven console....bitch about people talking ur shit but rob then when you fire them.... this could have been avoided if u stayed out my fucking tool box ya thiefs... don't u make enough money read more

Highway robbery! Our bus bottomed out on the Univ. of New Haven campus (3 minutes from their location) The police called them. They came and did a great job getting our bus out in a timely manner. Then they told the driver to follow them to their location. As our driver pulled in they pinned the bus in with their wrecker then gave us the price.... $1,648.43. Then they told us we weren't going anywhere until they got their money. They held us and our passengers (a collegiate women's basketball) team hostage. A wrecker is not a cheap piece of equipment but a service like this (that took them 1 hr tops) would cost $500 at most. These people are crooks and it's suspicious that the police would even call a company like this. Seems shady to me and I highly recommend the buyer beware. read more

Can you say Highway Robbery? I learned the true meaning of that when I dealt with these people. Almost $1000.00 to replace 2 hubs, install a couple U bolts on my boat trailer and tow it for less than a mile. Really? I've never heard of being charged labor to procure parts before either. They pretty much went ahead and did the work without any pricing being quoted first, and expected me to pay what ever they felt like charging. I've had similar work done at another repair shop for about 200.00. BEWARE! read more

My mother was broken down on the highway and called AAA and when this company showed up a man named Jason was refusing to let us bring our purses into his truck he said it would be too crowded there would be no room and when we got into the truck it was very spacious. instead of Towing us to our destination he pulled over to a service area and told us to get out of the truck and we did not have our phones or purses for any kind of help and he started to drive away with our vehicle. He was in front of the State Police building trying to do this so he was trying to get away with our car and our purses and all of the contents of our vehicle. I then called AAA to complain because he left us in a fire lane tow away Zone and sped off right in front of the police officer who started running after his truck to stop him... Just to find out that AAA said that towing company had nothing to do with our call that they had sent another company called Roberto's. Everyone in the parking lot saw the whole thing and my mom tried to physically grab hold of the truck to stop him and he was driving away putting her life in danger. What kind of business are you running here? Then before he drove off he was sure to call me and my mother stupid retards and I've decided to omit the other disgusting vulgar language that he used. He tried to get away with my mother's vehicle and our purses... when the real AAA showed up they said the fact that he wasn't wearing the AAA uniform what is a Telltale sign that this was very fishy... and the fact that this company showed up before the call was even completed showed that this was illegal. They said it sounded like he had a very bad anger problem and that no tow company should ever leave a vehicle in a fire zone tow away Zone that it was illegal. Nice!!!!! Again, what kind of business is this? read more

terrible service. they are disgusting disrespectful racist and careless. stay away from robert buck. he is the worst employee they have.

Pure crooks! My car was towed by these guys...10 hours later i go to pickup my car which was only towed .9 miles to their shop and they told me it would be $400! After asking for a run down on why so much or a price list, 1 guy gets so upset and tells me to get the f out. Mind you i had brakes done by these guys and they did a good job. But now they were disrespectful. I walked out and called the west haven police department. After officers came and went inside, the price all of a sudden goes down to $200!!! If the price was really $400, it would have been $400 whether the police came or not. I would never recommend them for anything! read more

Very unhappy after dealing with these guys. Brought my car in for a tune up after I had been having some trouble starting my car. Over the phone I was quoted around $500, but when I went in to pick my car up, the bill was over $700. After some talking, the price was lowered to just under $700, but the problem is not gone and I feel ripped off. They took advantage of me and I will never return here. I would never recommend anyone comes here unless they like being misquoted on prices and having their money taken from them. Absolutely disgusting. read more

Great local mom & pop service. They know what they are doing. Very friendly and professional. Good reasonable prices. Towing available if needed. I would and will recommend to friends and colleagues. read more

Courteous, professional and honest. My car broke down on the highway and they got me on my way very quickly. Stayed in touch all through the repair process and made what could have been a nightmarish experience relatively painless. Price was reasonable and I would recommend to anyone needing a mechanic in the New Haven/West Haven area. read more

Bruneau's repaired the frame of our travel trailer. We needed a welder. The service truck came out first in response to our call in order to analyze the problem and then sent out a welder to repair the problem at our home! Their response was prompt and the service exemplary. Kudos to everyone from the woman who answered our call to the owner/manager and the servicemen read more