I stopped coming here for a bit because pandemic stress/I needed the ability to schedule…read moreappointments online and they were still phone only. Well, after several misfires I decided to go back to where I know people will not rip me off and came back. They now have an online appointment request form which is pretty easy to navigate and I got my request approved quickly, which isn't an easy feat as they are always busy. They still offer the same amenities (coffee, hand sanitizer) and touchpads/keyless drop off for COVID-19 compliance. This time I didn't tell them I go to local med school and they still treated me fairly, which I appreciated. There was a mix up at the front desk because there were two similar cars, one needed filters and tires replaced and I, knowing from my maintenance schedule, needed my rear brakes and oil filter replaced (among other things but those were the big ones). After telling me I didn't need both cabin and oil filters replaced, one of the workers came back and told me I did, by *bringing my air filters to me in the lobby where other patrons were waiting*, telling me "it's time to be replaced". It was weird because it felt like he was shaming me for not maintaining my car after someone else had a conversation with me about not needing that part fixed. I told him that I will do whatever I need to do in order to get my car running well, but told him about the mix up conversation I had and he was pretty rude to me about it. Ultimately, I paid for all the recommended repairs here even though I was quoted cheaper elsewhere because I like John, since I first met them, him and his team have always been kind and honest with me and I want to support local businesses. However, I was just, more than anything, really hurt by what happened. Maybe they just have a lot of customers being very rude/reactionary when it comes to servicing, but that's not me and it never has been. I know I haven't been here in two years but I still recommend JP to everyone who asks for a quality shop. I honestly still recommend JP, but I will probably talk to Paul or Art next time. Pros: Honest shop, off the highway, takes payment over the phone, covid compliance Cons: Gets swamped quickly, may take a while to get your appointment/finish repairs. The earlier the better, especially if they need to get parts.

Normally they do a good ,but last trip, they misdiagnosed my non start by replacing the battery,…read morebut that was not the issue, turns out it was a electrical issue, the battery was checked by AAA, and said it was ok ? I will continue to use them, as I believe anyone can have a bad day. They did find a serious safety issue I am thankful for. The second shop I took it to took several hours to find that it was a lockout switch, low battery switch, control key fob ? runs well now. Thank you.

I am a very picky person when it comes to cars (I own a Porsche) and quality of service. That said,…read moreErnie's Garage is the pinnacle of automobile garage and I'm really not exaggerating. Allow me to prove it to you: Let me start by talking about the cleanliness of the shop and mechanics. The place is very Very clean and organized (and I'm personally OCD with this). Even when they have a lot going on the are able to keep everything neat and to me that already says a lot. The mechanics are a professional duo (I think I'll call them the Doctors) because they are amazingly good when it comes to diagnosing your vehicle problem even when its a hidden problem, and regardless of your vehicle make (combined they know everything). You really won't go wrong with any of them because at the end they collaborate really well in whatever case you bring, and the best part of it is that THEY ARE VERY HONEST. Honesty is everything when it comes to your car repair and believe me, transparency is included in the price. Prices are fair, maybe a little on the higher side but again... I can asure that you can trust their diagnosis and labor. Quick story: On my first Porsche repair I took it to 1) Porsche Dealer but prices where impossibly high and diagnosis/repair quote had too many parts and didn't make sense to me so I left. 2) Then I tried a 'Porsche Certified Garage' and prices where lower but still I felt something was off on the diagnosis list. I regret not taking my car to Ernie's in the first place, they knew what was the problem by my description even before seeing the car and their quote/list was just what my vehicle needed (nothing less, nothing more). Their price was way better and the job very reliable. I have brought in my two cars several (3-7) times (I also have a Toyota) for different tuneup/maintenance and motor (and electric) fixes. On both my cars I've been trusting my cars and left extremely satisfied. They fixed my cars before driving to Iowa and back, twice. Also, they can diagnose your car immediately, find the right parts for you and fix it within a reasonable time (very quick). On top of that all of the employees are very kind, respectful and full of joy. They are eager to help you no matter whats your situation. I even had the opportunity to meet the owner which was also very understanding and helpful. The manager has a great system in place, he's always present, very friendly and will also take good care of you. On a side note, this garage has a Car Wash/Detailing tunnel attached to it ('SpongeBrothers') which I also strongly recommend. I drive my cars through every week and they really treat you like a VIP. They have one of the best Car Detailer Celebrity I know of in CT, who uses the finest products on your car. Feel free to trust you car's paint to them. Over the past 2 years they've seem to keep finding ways to improve their service. They have uHauls for rent and before COVID-19 they even had complimentary coffee that I actually miss. Their bathroom is simple, spacious and very clean in my experience. The lounge/waiting room could use an update but in general it's always clean and feels ok (there is a massage chair if you're into that). I took my time to test their consistency on their excellent service and as a frequent costumer I can give faith of it. My only complain would be the use of a face mask, due to the current pandemic they started using it but I've noticed a lack of consistency with this manner. Still, they use gloves and seem to respect social distancing protocols. Usually I don't spend time writing reviews but my satisfaction with Ernie's Garage has really earned it and I'm sure there are other 'picky' costumers like me looking for a shop like this. If they keep their services consistent as described here (up until today), be sure that they will have me as a loyal costumer. Lastly, If I where to have a business like this it would definitely be like Ernie's Garage specially for their great service and friendly employees. If you are skeptical of my 'super' positive review, don't take my word and please go prove it for yourself. Thanks! EC

1st time here and like they say , first impressions counts …read more service was phenomenal, fast and very welcoming. Anthony was very helpful and communicative. thank you . will come back.

Been bringing a 1986 Mercedes, 2000 Saab & 1999 Accord to them since 2003…read more They have been accurate and honest. More than enough for me to travel 20 minutes to drop the cars off for servicing & won't give the time-of-day to the "service" station literally around the block. 'Nuff said.

JP Motors did a great Job serving my vehicle the changed the alternator, fan belt and tensioner…read moregrate experience will always bring my Mercedes here.

I have an Audi, and have had a hard time finding a good and reputable shop to work on it…read more Thankfully, Brett and Scott took my car, which had to be towed to the shop, and repaired it the same day, and didn't charge me a like I was made of money. Fast, accurate and painless. They're friendly and helpful. These guys are my new mechanics, and I will bring all of my repairs to this shop from now on. I'm done with the high cost of bringing it to the dealer, and the sketchy problems of having issues misdiagnosed to the point of seriously expensive repairs. My engine runs great now, and I'm grateful.

The partners at this business advised that they could fix a problem with leaking into the passenger…read morearea (weather condition issue)- Volvo CX70 with a sunroof. They left the car in their parking lot for more than a month. Displayed nicely for traffic on the road. This was a third car and we were not in a hurry, but wanted something done in 10 days or so. Finally, after inquiring numerous times, I just came over and took the car back. Gengras Volvo in North Haven fixed the problem in one (1) day!

They're busy but worth the wait…read more 100k miles 09 Accord V6 was experiencing power loss, dealer wanted thousands A American wanted $60. 20 minutes A American sawed off around the catalytic converter & found debris from my old catalytic converter. Cleaned it out and cars back to normal.

Went to them to get a part of my car fixed. My dad had originally went to see the price and what…read moreexactly needed to be fixed. When I arrived with my mother and explained what we needed to get done, they raised the price by $30. When brought up how we got a different price previously they informed us that it didn't matter and the price he gives us is what we have to pay. I'm not saying it's only because we seemed to be "clueless women," but it was a weird coincidence. Very disappointing since I saw other people with positive reviews from here.

These guys are beyond fair, have ALWAYS stepped up to the plate and gone above and beyond any other…read moreplace I've ever been to. The best way to deal with them is face to face, they are busy, so getting hold of them via phone, is a challenge at times. Just go there, you'll be happier. They have told me several times I don't have to do a major repair, where others would have gouged me. My first time with them was after I was forced to go to Pep Boys over the weekend, and they totally gouged me, as well as seriously screwed up a repair. Todd basically laughed, and showed me what they should have done, he even helped document it for me. I went back to Pep Boys and the dude's face turned bright red. They had to admit that they did it wrong. Thanks Todd. I will always be a loyal customer because of their integrity, and good service. Todd, you seriously ROCK.

Up until this last encounter I would have given 5 stars, and unfortunately i had to give 1 because…read morezero stars wasn't an option. I had my car towed on July 17th with an issue with my ignition. Here is it Oct 6th and I stopped by to see what was going on since they never pick up the phone or return calls. He gave me some bs excuse saying he tried to get it going twice and failed miserably and that if he can't get it fixed tomorrow he had someone he could refer me to. As I go to leave I take a look in my car that mind you was in the same spot as it was close to 3 months ago. All of the contents in my middle console and glove compartment were all over the front seats. Now I'm pissed, so I go back inside to ask for the key and told him the condition of my car. He has not a care in the world and tried to say maybe it happened before I got it towed. But wouldn't he know that it looked like that since he tried twice to fix my car?? All he had to do was say he wasn't interested in fixing my car. Clearly my car was no priority to him.

Took Lexus in for a look over and mileage service. The team was friendly, and made the drop off…read morequick and easy. They called back same day with inspection report. Recommended a couple services based on Lexus service guidelines for mileage. No pressure to do any of the work, just a straightforward, honest assessment and service recommendation. Agreed to have spark plugs changed and wipers replaced. At pick up the bill was below the verbal estimate. Overall best experience yet with an auto mechanic. Highly recommend!

Best customer service ever!!! Following a bad experience was another tow company this one was a…read morebreathe of fresh air. I felt seen heard and valued Thank you!!

I like this place…read more It's a small grage on the side of post road, nothing fansy. I went there once with my old car because it was the closest to my house. The old guy scared me a little bit because he was....nice but somehow remind me of someone from the Godfather. But he fixed my car fast and without no other problem. Something about this place make me feel that I can trust him. I like the local small business than stay in business not because how fansy it is or how large it is or how new it is, but how well they can do the job. I went there more than 3 times with my old car until I changed to a new car. It's a good place to go. Get it a try.

I've been bringing my 2013 Audi A6 here for almost 10 years now and I have been nothing but pleased…read morewith all the work done on the car. This has been the most reliable auto shop I have ever been to. The mechanics, especially Alfonse, are extremely knowledgeable and just genuine good people. I will never bring my car anywhere else!