Best customer service ever!!! Following a bad experience was another tow company this one was a…read morebreathe of fresh air. I felt seen heard and valued Thank you!!

Dropped off my car for a headlight change and Rick was super quick with the service and the price…read morewas very reasonable. I will definitely be back!

Middlesex Auto and their partner shop, Tony's Auto Services, were life savers on a recent cross…read morecountry trip. After driving 12 hours the previous day, I knew I needed my SUV looked at before another 12 hour day. I arrived just after 7AM, and Javi (at Tony's) was gracious enough to take a look even though their schedule was packed for that day. He determined my wheel barrings needed to be replaced, and brought me directly into the shop/under my vehicle to talk through a few issues and things I should be watching out for (knowing full well any future repairs wouldn't go to them as I'm obviously from far out of state). When the owner came in, he talked me through my options and squeezed me into his second shop to actually get the work done. He ordered the parts and offered to drive me to his other location (which was unneeded but appreciated), and they were expecting me and immediately got to work on my vehicle. The receptionist quoted me 3 hours and offered to drive me up town to kill time along their main street. I again declined but spent some time wandering up there, got a great breakfast, etc. After 2 hours she called and said she'd put an additional mechanic on my vehicle to save time and that it was ready. They even knocked off the additional cost of labor even though it still took the same (or more) man hours to actually complete it! They made further recommendations like replacing my tires (again, knowing they wouldn't benefit from it), and were very honest about what could and could not wait. Middlesex and Tony's fully took care of me, working me into their already too-full schedule, got me on the road, and I was able to finish my trip to see my family. Their honesty, workmanship, and desire to truly help people was very apparent, and I would recommend them all day long.

They were supposed to recharge my AC Freon to 500g but only put in 193g. I found out after I went…read moreto the Kia dealer to have it assessed because after over a month of trying to work with Tony's my AC was still blowing hot. Kia did the diagnostic and found only 193g of Freon had been added. Tony's was very difficult to work with, and I also found they were persistent with having my review deleted from another major platform, when all I am doing is posting my honest experience with receipts/proof attached. Do not recommend this place at all.

Tony has worked on each and every one of my foreign cars. I can't stress enough how much I trust…read morehim. He is always honest, and will explain in detail how something works if I don't understand. My Audi, VW and now my MINI Cooper S have all benefited from his expertise!

Most excellent private mechanic, a local legend amongs owners of Volvos, for example.read more

I showed up at about 8:40 to drop off my car, per instructions given when the appt was booked over…read morethe phone. Door was locked and no one was answering when I knocked. Phone went to voicemail. Waited at least 20 min - nothing. There was a key drop, but I had never been there before and hadn't done any paperwork yet. Oh well, on to the next shop.

He helped us out at the last minute when our car was having issues. He was very thorough and filled…read moreoff all of our fluids and did a full inspection on top of fixing the main issue at a very low cost. You should definitely go to Yale Motor Works.

My father just got his car from this place and paid 800.00 and the car is still not fixed. I will…read morebe filing a complaint on this company ASAP with Consumer protection.

My daughter's car was towed here upon breaking down. They gave an estimate more than 3X what we…read moreended up paying at another garage in New Haven. When I asked them why they were charging so much for a number of parts and what the parts numbers were, they were clearly "caught" and wouldn't answer. They saw a 20 year old woman who they thought they could take advantage of. We had to pay @ $150 for "diagnostics" just to get the car away from them and it was worth it. Had it towed to Aquila Motors who did a great job fast, honest and 1/3 the cost.

We have had nothing but positive results from Annex Auto Repair. They are honest, reasonable and…read moreefficient. Dawn and her crew are the best.

My trusted long time mechanic closed his business this week, forcing me to find a new shop. My…read moreneighbor recommended Annex and when I saw the 5 star average I knew I found my new place. Plus its less than a mile from my house and they open before 8am, which makes for easy car drop off before work. Friendly service and a clean, organized shop were also positives. Got a simple oil change today on my 2021 and will definitely be back as any car need arises.

I've been getting my car fixed at Robert's for over 20 years. They are great. It's also a DMV…read moreapproved Emissions Testing Staion. Steve is very friendly and I am very pleased with their service.

I was treated in a professional and polite manner. I had a phone call describing the condition of…read moremy brakes and even discussion on if I wanted to wait and do a little later. Good description of a couple of things they saw that might need attention later.

On a rainy day in New Haven, I was late for work and, against my better judgment, I drove my '04…read moreCRV through what looked like a shallow puddle and ended up being, for all intents and purposes, a lake! The interior of my car became flooded up to my ankles. I drove around looking for a place that would hopefully be able to at least get the inside dry so that it wouldn't start to stink in my car. I happened upon One Stop, and instead of making me feel like a jack@$$, which would have been well-warranted, they were very helpful and vacuumed out the interior of my car. The floor mats needed extra time, and so they offered to hang them up in the shop for a couple days free of charge. Upon my return to pick them up, I brought the guys some coffee, which is nowhere near enough to thank them for their kindness. In the future, I will most definitely be taking my car to One Stop for repairs. Thanks, guys! I've attached a "before" picture for your comedic entertainment.

I went to one stop the first time back in 05 with an Audi a6 that was making a horrendous noise…read morewhen I turned the wheel to the right. I remember I left it with Bill and went away on vacation for two weeks. I got back to an unanticipated $100 bill for something very minor. From that day on I have never gone to another mechanic. His work is always nose on and he's always been honest with me. I can't speak high enough and give enough praise to Bill and One Stop. Being a Realtor who puts 40k + miles a year on my cars I have been there quite a bit.

I had my car serviced at Mike's two times, and both times I was very pleased. I went for a routine…read moreoil and they went beyond and made other recommendations for preventative maintenance. I will be going back and highly recommend them.

Best genuine auto place in Connecticut that I've found. The whole team is professional, courteous,…read moreand gracious. I have an older vehicle that has needed a lot of work, and I have almost no car knowledge. John has taken the time to walk me through the problem in each instance, actually taking me into the garage and showing me what was going on. They've also been fantastic at working within my budget, and discussing different options very directly and frankly with me, which is very rare. Don't go anywhere else!

I went in for a simple oil change, Keep in mind .my S.U.V has no leak at all ..I left firestone…read morewhit a oil leak gushing , everywhere i parked ...and they try sell me a battery .when my die hard battery was only a 1 1/2 old ...never again

Brought my 2014 Focus in because the radiator had problems and the car was overheating. They…read morereplaced the radiator incorrectly and left the engine thermostat locked open. I went back to my dealer just to find out I needed a new radiator ($400) and had to pay for a new thermostat ($1100). If you need a new tire, fine, but their mechanics don't seem to know what they're doing.