So, I assumed this was a high end bakery. Nope. Snotty counter people and a manager who is cold and unprofessional. Cakes are dry and tasteless, very poorly decorated and waaay too overpriced!! We attended a wedding where one of their gems was on display. It was crooked, not what the poor bride wanted and tasted like it was made a week ago. There just aren't any good small bakeries anymore. read more

This is a review on their customer service skills more than anything else, and it was a very disappointing experience. I had heard from people I know that they enjoy their cakes. I needed to line up a wedding cake for next summer so I thought I'd give them a chance. We had a 4pm appointment but we ended up being 10 minutes late on the nose. After apologizing to the attendant behind their counter I was given a tray of 4 different cake slices to try while my party waited for the manager to come out and talk to us. The cake was pretty good, and we soon finished it while we waited for the manger. And waited, and waited. I was really confused what was taking her so long because there was no when else in the bakery waiting for anything, just one or two customers that came in, bought something and left that were helped by the two other people working. After about 30min I put the empty cake tray on the counter to let them know we had finished tasting. The tray was promptly cleaned up but still no manager. So after 40min of waiting and being ignored we got up and left. About 10min after we left the manager called and asked us why we left. After explaining how we had been ignored for 40 min the manager tried to make me believe it was my fault because we had been late to our appointment and I had not properly gotten her attention. Sorry I will be taking my business elsewhere, to some one who won't waste my time and blame the customer for their short comings. I would not trust them with a wedding cake or anything else important if they can't be bothered by you while you are sitting in their store. read more

My husband went in to find something that was custardy for me for Valentine's day and came home with a fruit tart that the sales girl said has custard in it. It was a fruit tart, not custard. She was so intent on making a sale she didn't care what she had to say to earn it. Further, it didn't even taste good. Thanks Westside Bakery for ruining Valentine's Day. I will never go back. This is the second time we have been disappointed by the recommendations of a counter girl. read more

Great Bakery! Today I had the unfortunate experience of one of the workers lie to me. I spoke to one clerk who indicated that the soup would be ham and black bean. My sick friend decided that is what she wanted. I went back into the bakery - it was 10:30. I spoke to a second clerk who indicated they were sold out of the soup at 10:30. I was amazed that they were out of soup by 10:30. My husband called to check on the soup of the day at about 11:15 - it was ham and bean. I told my friend it is Tiffany's or the Bake Shop from now on. I always purchased my desserts from Westside Bakery for large gatherings - no more! Like I said great bakery but being treated so rudely was enough to take my business elsewhere. read more

I called this place up Thursday to place an order for a birthday cake for Saturday. I thought it would be too last minute but she quickly came up with some ideas and before I knew it I was picking the cake up Saturday afternoon. DELICIOUS!!! The design looked better than I expected. I also grabbed a crème brulee for my husband as a treat and a pretzel and chocolate ganache cupcake for myself. I loved the salty and sweet combination. The bakery was super busy when I arrived but the customer service was still great. It seems like a very popular place in a cute little shopping center. I'll certainly be back! read more

West Side Bakery - Bakeries Near Me - Akron, Ohio

See all

I'm a big fan of the desserts and pastries in this little shop in West Akron. The service is always great and the baked goods are top-notch. I've found myself on several occasions just popping in and picking from their selection of cakes in the display case and have yet to be disappointed. I do have a favorite, though: the Red Velvet cupcakes are FANTASTIC! In case you haven't understood my point yet on that - BEST RED VELVET EVER! read more

Friendly and helpful service with DELICIOUS cakes and cupcakes (I haven't tried anything else -yet). Go! Eat! Enjoy! It's that simple!!! read more

West Side Bakery made my wedding cake and it and they were WONDERFUL. Service was top notch, and I got many rave reviews on the cake from my guests (I did not manage to grab a slice!) It was half almond with chocolate ganache and half lemon with berry preserves. read more

West Side Bakery - My wedding cake made by West Side Bakery (fresh flowers from Baumann's in Stow) - Bakeries Near Me - Akron, Ohio

This place has some incredible items. I've tried a few that were good, not great, but their specialty cakes are absolutely amazing. The tiramisu is probably the best that I've tasted anywhere. My husband special ordered a cassata cake for my birthday (they were one of a very few bakeries that could even make it) and it was to-die-for! I'll add a pic of the cassata- you can tell how amazing it is just by the pics read more

West Side Bakery - Special-order Cassata Cake for my birthday. INCREDIBLE. - Bakeries Near Me - Akron, Ohio

See all

We stopped in for breakfast pastries and lattes on one of our first mornings as residents of Akron. The pastries were fresh and delicious. The coffee was also great. I look forward to coming here again to order a birthday cake for the next celebration we have in our family. read more

All through middle school, my carpool driver would bring cookies when she picked us up. They are sweet, moist and adorable! I've had many instances of eating the beautiful cakes here and they always out perform any cakes I've had elsewhere (and mind you, I'm a mid-twenties Mormon living in Utah, I go to about 20 weddings a year). The eclairs are great as well. The atmosphere is perfect and it makes you feel like you are in a cute Southern bakery, not in West Akron. read more

Despite a verbal order followed by an email confirmation of same, this bakery still managed to make a birthday cake that was both wrong and tasteless. I was very clear that I wanted all buttercream frosting - several times. Yet I received and paid $40 for an 8" cake covered in whip cream. The cake itself was dry and my guests all remarked how disappointed they were over previous year's cakes from West Point Market. The centerpiece of my son's celebration was a complete let down. I won't be ordering from them again. read more

West Side Bakery - Whip cream when I ordered buttercream - Bakeries Near Me - Akron, Ohio

SO DELICIOUS. Because I wanted to anger all my wedding guests, I ordered a plain two-layer German-style nut torte as our wedding cake. Ha! I couldn't have been happier. Delicious, buttery, not too sweet at ALL--just perfect. My mom handled most of the details (thank God, or I would have lost my mind, being abroad), so I can't speak to their customer service. But we were on a relatively short timeline--I think it was 3 months before the wedding that we ordered the cake? It wasn't cheap, but it wasn't by any means extravagant, especially for the quality. I'd rather pay more for West Side Bakery than for something that tastes like it came from Giant Eagle. You may as well get it from GE in that case. Also, we had a platter of their cookies at the wedding, which were to die for. The Linzer cookies are insanely good. So fantastic. read more

I frequent this bakery and generally have a great experience - except for recently. I stopped by and the door was propped open. As I entered and began my visual tour of the goodies, I was concerned by the flies INSIDE the show cases, but more concerned that the two staff persons on duty, seemed to be oblivious to the comments and concerns about the number of flies expressed by myself and another customer. I realize that every fly can't be chased down, but certainly, once customers, more than one, calls it to their attention, slightly opening the door on the case to let the flies escape, would have been the right gesture. Instead, the two sales attendants seemed annoyed with us for bringing it up. Frankly, it was unappetizing seeing several huge flies landing on and spending so much time on cookies and pastries they wanted people to purchase. Their lackadaisical attitude should be addressed by the owner. read more

Wonderful bakery! I've been ordering cakes for all occasions for a few years now and am never disappointed. Cakes are always fresh and full of flavor. read more

West Side Bakery did my wedding cake for 7/2/2011 wedding. It was amazing!! It was a large sheet cake for 90 people and we only had 2 or so slices left after a few people had seconds. The cake itself was a marble cake with caramel filling and a swiss mergine icing that was light and not sickening sweet! It tasted like whipped cream almost! The design was amazing!!! She did it to exactly what I wanted. The customer service with Barb throughout was amazing and they were so attentive to me and my husband's needs! All told, the cake was only 120 bucks for 90 people! AMAZING! I will go back there for b-day cakes and their awesome tarts. If only they made Parisian macarons, I would be set for life! :) read more

Birthday cake is just for appearance... We ordered cake for birthday,appearance was so good but taste was worst... That too they charged more stating almond flavor etc., Very much upset, simply wasted so much money here read more

Sweet as cream, aesthetically fresh (colorful tables and chairs straight out of a small town utopia just like, say, Starr's Hollow), and boasting representation from every class of dessert one could hope to encounter--each meticulously crafted day-of and arrayed just-so in a glittering case looming athwart the not-insubstantial expanse--WSB is the keystone of Pilgrim Square, and a bonafide Akron institution: a stalwart vault of pure Nostalgia and fine-sifted serotonin-jolts. It'd make Proust dance a jig to simply enter (though they don't seem to actually sell his precious madeleines), and you could look at the face of each customer only once to refashion your hope in humanity thought long ago crushed by all those big chain bakeries bereft of soul and texture. Created by masterful, spirited bakers, the soft mini-cheesecakes lounge beside vaguely immodest cream puffs, and hot dense loaves of Irish bread pudding. Imperial, towering mousse tortes, stately cannoli, and big glossy fondant cakes glow farther down like artifacts from a warless dream world. Save for the latter, everything is priced around $5. Wedding cakes are available too, with free tastings, and complimentary coffee (the intrepid bride and groom to be would do well to try the almond cake with tantalizing strawberry preserves (and/or to study the startling motley of grooms' cakes for an unexpected tour of hypermasculine symbols (who's never wished to eat a beer bottle made of cake (with yeasty filling) or a zombie-gore smeared multi-tier monstrosity?) washed on down with a hazelnut drip-brew chaser)). All the offerings at WSB exude an astonishing authenticity: they're natural without having to remind you that they are. Be warned though, it's hard to leave without snatching up one of everything! read more

West Side Bakery - A staggeringly beautiful assortment of sweets! - Bakeries Near Me - Akron, Ohio

See all

Amazing deserts, even here in St Louis my family clammers to get the cookies when we bring them to town. Monica the sweet Southerner is the best and sent a bunch for my grandmothers 90 birthday party everyone wanted to know where we got them and even took the extras home. Little old ladies stuffing their purses with cookies.... read more

I usually love the pastries here, but my birthday cake was inedible. Normally good pastries, but my birthday cake was inedible. read more

Ordered a cassata cake and it was amazing!!! The strawberries were fresh, the custard filling wasn't too sweet and the whipped icing was perfect! The cake was soooo moist. Everyone loved the cake! I know where to go for cassata cakes now! read more

I used to go here for two things, their lime tartlett with a coconut crust and the frosted cutout cookies. I had a cake from here once and it was meh, kinda bland which is not good when cake is involved. The breads are good too. A nice solid, local bakery! read more

Crazy to think this little boulangerie sits in the middle of Akron, Ohio. It has everything you would want including breads, sandwiches, pastries, and of course cakes. You really can't go wrong with anything in that store. Some of my favorites include the carrot cake cupcakes, the chocolate eclairs, and the turkey and Swiss croissant. But when I'm there I'll be perfectly honest, my very favorite things are the prepared meals. They offer a delicious Thai salad with peanut sauce. They also have a great Greek salad. If I'm ever on the go looking for something healthy, I know I can stop here and pick up something quick. It's good. So good! read more

The owner treats their customers like sh*t. I've been going here for years with issues here and there but today was the final straw. I will actively encourage people to go to other bakeries in the area from now on. read more

This place has gone down hill since I started ordering cakes. The service leaves much to be desired and they are overpriced for the items. Also, when ordering cakes, do so on weekdays, they don't have bakers in on the weekends and my cupcakes that were supposed to be fresh Monday were made and sent with my cake order for Saturday. As much as I pay you each year for a cake and cupcakes ($150+) the least you could do is make it fresh or tell me I can't have the cupcakes fresh..... I never would have ordered them. I will be going elsewhere next year. As far as your service, do yourself a favour and hire folks with actual customer service experience.... These people are jerks! But the cake was good , really good.so I guess you have that going for you.. read more

My husband and I got our wedding cake from West Side. All of our guests were RAVING about how delicious and moist the cake was. We got so many compliments on it and we reccommend them to other engaged couples. Now we find every imaginable excuse to order a cake from them, or just visit them for pastries! SOOOO delicious! read more

West Side Bakery provided a cake, cupcakes and plethora of cookies for my wedding last month. Their staff is more than delightful to work with and the woman who owns the bakery, Barb was so fantastic when we met her. She delivered our desserts with a smile on her face the day of our wedding and everyone LOVED what she brought. They have to DIE for pumpkin cookies.. I wish I could re-create them myself, but alas, I'll just have to keep going back for more. :) Their prices for cakes, cookies, etc. are more than reasonable and they have a talented staff that can create masterpieces. My husband's groomsman cupcakes were iPhone apps and they were exquisitely made with so much attention to detail! :) Fantastic bakery! read more

Amazing amazing amazing!!! BEST white cake and frosting I have EVER had! Considering for my wedding! Delicious!

A great little bakery in West Akron! My girl put in a special order of baklava (my favorite) and some sugar cookies and everything tasted wonderfully. They seem to have a solid selection of seasonal and ethnic baked goods as well. read more

We ordered our wedding cake here back in 2014 and it was super. We ordered my birthday cake in Dec 2015 and portions of the lower cake were completely dried out. The frosting was delish, so I wrote it off as an exception. I ordered iced cookies for Valentines 2016, I was very disappointed. They gave me a box of oversized hearts in three different shades of pink with things like "Be Mine" and "Hugs." They were alright, but given that i ordered from a bakery, I expected cute moist cutout cookies like cupid, a rose, hearts etc. with heavy decorative buttercream frosting. The cookies were a hard thin layer of icing and the cookies were crisp. I went to the Giant Eagle bakery and found what I wanted for .76 LESS per cookie. read more

West Side Bakery - Bakeries Near Me - Akron, Ohio

I've only tried their mousse cakes and I'm in love with them! The sweetness is just right, and I like how it's smaller than usual cake size. A bit pricey, but so worth it! read more

I'll never understand why people think this place is good. Our first experience was when we ordered a banana cake which was super dry and flavorless, my Mom's banana cake is 10x better. Recently, my wife picked up some cookies from the Green location, woof. Same flavorless crunchy treats. People seem to be more concerned with things looking better than they taste. My heart still yearns for Ninni's in Cuyahoga Falls to come out of retirement and school them on how to make good cookies. If you want a good cake, drive about 1 mile East to the West Point Market, they don't disappoint. read more

My family and I have given this bakery SO many chances but each time we go it gets worse and worse. Most of the staff is clueless! Last time we were in my husband ordered an americano and neither of the boys behind the counter knew how to make it. My husband had to explain step-by-step how to make it only to have it come back wrong. He said that the coffee was the worst coffee he had ever tasted. Five years ago my Mom ordered my graduation cake from this bakery. She spent over $100 on a sheet cake and gave them instructions to put a black squirrel on it (for kent state), write congratulations, and fill in with gold and blue flowers. Thankfully she called a day before the party to check up on the time because they lost the order! She told them everything again and had it read back to her. The next day she picked up the cake, took it to the party, and opens the box to find that they only put congratulations on a cake and put three roses on it. This was the last time she ordered from this bakery. Three years ago we got our wedding cake from here. What a mistake! It was almost like they didn't want our business. They acted like they were so much better than us and kept implying that we couldn't pay for what we were ordering. The cake flavors are okay but most are dry. We told the owner exactly what we wanted, including giving her the color swatches we uses to pick everything out with. We get the cake on our wedding day and the colors were COMPLETELY wrong! We asked for fall colors and navy blue, she told us that was easy, and we got lime green, pink, and bright blue. I wish I would have shopped around more. This was the last time I wasted money here. My best friend ordered my baby shower cake from here and gave them the invitation to get inspiration and match the colors. The colors were blue, teal, yellow, and grey. I went with her to pick up the cake and the colors are completely wrong again! They swapped out the blue for BLACK! A baby shower cake that is BLACK? What the heck? We told them the color was wrong only to get into an argument with the owner who points to the invitation and calls the blue black. You would think that a bakery would know their colors! They fixed it but not without a fight. Two tiers of cake for $100. It also looked slopped together. Luckily we have a family friend who used to decorate cakes who brought her tools to fix and smooth out the icing. What exactly was covered by that $100? What a mess. There are a lot of people who swear by this bakery but honestly, we have had so many problems with ordering cakes that aren't right that I tell everyone I know to swear clear. They post such beautiful pictures on their Facebook page but I've never seen a cake from here look anything like those pictures. Stop in for a pastry or an overpriced cookie but order your cakes from somewhere more reliable read more

Their cakes are the best cakes I have ever had, hands down. I got my wedding cake through them and was amazed at the intricate detail on the cake and the fact that they were open to all of my suggestions. I wanted marizpan flowers so I got them! The cake itself was almond-flavored with raspberry filling. It was perfection and many of my guests boasted that this was the best wedding cake they have ever tasted! They also included a complimentary tasting of up to four cake flavors/frosting flavors and the samples were very generous and each were individually decorated. read more

We just ordered our first birthday cake from West Side Bakery since moving into the area and we couldn't be more pleased. Highly recommended! read more

We ordered a red velvet cake with chocolate ganache filling and cream cheese frosting for a wedding cake. It was fabulous! The next time we get this cake, we will do two things differently. 1. Order a bigger cake. 2. Eat it at the beginning of the meal. read more

We chose this bakery to create our wedding cake after reading reviews and searching the internet for a bakery in Northeast Ohio. We were NOT disappointed! We had a very specific ruffled cake in mind for our wedding. Sent them a photo, they said they could make the cake and had us come in for a tasting. Once we tasted some of their delicious cakes, we knew this was the place for us. On our wedding day, the cake was EXACTLY what we envisioned and tasted wonderful!! We might make the trip to Akron every May just to get our cake again (pumpkin spice with cream cheese filling...yummmmm). Highly recommend West Side Bakery!!! read more

Little gem tucked away in Pilgrim Square mall, close to 750ML wine bar. I picked up divine individual creme brulee and tart-sized apple/cranberry/walnut pies for a small dinner party. I ogled the beautifully decorated cakes on display and pictures of their creative cakes (including wedding cakes). They also carry vegan cakes and other desserts. A great local bakery with a small lunch & breakfast menu (that I must try). read more

LOVE the place. They made awesome-looking vegan cupcakes for my SD's birthday and they looked delicious. SD did not share, so I don't know how they tasted. She reported that they were fantastic, so I'll take her culinary word for it. Bought them with a groupon or living social, don't remember which. The downside? The thing that keeps it from being 5-star? Kind of pricey. read more

Great looking breads, awesome pecan sticky buns, and forge friendly and knowledgable staff makes this place a must for a sweets or bread lover. read more