We went with Signature to replace to standard windows, and swap a large picture window out for a…read morenew bay window. We had issues with the bay window that started a few months after it was installed. Signature was very responsive, and replaced the window free of charge. Unfortunately, the issue ended up being with the construction of the window itself, so the 2nd window also had issue. Replacement #3 was also free of charge, but we didn't figure out the cause of the issue until after window #3 was compromised as well. Signature replaced the window again, #4, but this time with a different brand of window, upgraded from the original - again, at no cost to us. So while our journey isn't typically "great", it's refreshing to work with a company that stands behind their work and products they sell. They were responsive every step of the way. I generally judge a company by how they react to problems, not just by the fact there were problems. And Signature earned my 5 stars. I wouldn't hesitate to use them again.

We called our project "The Window From Hell." It was a HUGE trapezoid window up high in a 2-story…read moreliving room, and it needed to be replaced after its seal failed. I got bids, and was the most impressed with Danny L at Signature Windows. We had a tight deadline because the home was going on the market and access to the window, especially in the rain, was really challenging. Meeting the deadline, and the safety of the installers, were non-negotiable. Danny came out the very next day to measure the Window From Hell and, not only did he give me the best price, but his company was the only one that had all the scaffolding equipment readily available at no extra charge. The window arrived sooner than expected, and installation was quickly scheduled to meet the deadline. Then we hit a snag: some epic rain made the cedar roof too slippery for safe conditions. Brent and his crew of expert (and very brave) installers rigged up a safe way to haul this brand-new Mother of ALL Windows up to the second floor and install it using very long ladders, secure scaffolding, and harnesses. I think we had 4 or 5 installers for this job. It took all day to get the old Window From Hell out and the new Mother of All Windows installed. But what a job! Perfect caulk lines, perfect cleaning of the glass, perfect clean-up of the job site, indoors and out. Job done ON TIME, SAFELY, and at an excellent price. If Signature can handle my Window From Hell, I am very confident they can install ordinary double-hung windows that exceed your expectations for quality, price, timeliness, and workmanship. I highly recommend Signature Windows.

Luis and Jordan did an excellent job replacing 2 windows. Quick, efficient and professionally done.read more

Very pleased with product and installation. Installers Andres and Macos we're efficient,…read moreinformative, and did quality work. Would definitely recommend the company and crew.

We had a 21-year-old Rheem water heater that was still doing okay but had never been serviced, so…read morewe didn't want to push our luck. I got four bids. The Rheem estimate from the big box store was ridiculous; the teaser price went up by 50% once they actually itemized the install. Emerald City's came in comparable to our usual plumber, but with the added benefit of getting another Rheem instead of a different brand and adding an automatic shut-off in case of leaks. Emerald City partners with McClendon Home Services for the water heater installs. Jesse and Aaron were on time and professional. Jesse checked our meter at the street and explained why we didn't need an expansion tank and, in fact, why having one could unnecessarily increase our water bill. We now have a 10-year parts-and-labor warranty and peace of mind. We also got an estimate for windows, but unfortunately Emerald City doesn't currently provide exterior painting services. We still might loop back with them in the future for first-floor windows where we could paint the trim ourselves. Overall, we're happy with the communication, customer service, and value.

We hired Emerald City Energy to install new, Trex composite decking at our home. The owner Kyle,…read morecame out for the initial evaluation and estimate. We found him to be very friendly and seemingly honest and dedicated to quality from his workers. What we experienced afterward was a very different story. He had indicated this would be a 1-2 day project. It ended up being 8-10 days, and there were still issues that they have yet to follow up on. After at least 5 separate attempts on our part to get things fixed and finalized. Every time we call, they commit to a follow up, and then we are completely ghosted. We were also promised proof that they register the 50-year warranty paperwork with Trex, for us. But we have yet to see any evidence of this. The workers, most days, didn't show up, gave no notice that they weren't coming, and required us to constantly call, email, text, to try and find out what was going on. It has been over a month now, since the project was supposedly "completed". And still, even after another phone call this past week, no one has called us back to fix or even schedule anything for the remaining issues. Very disappointed in this company!!!

Loved my experience with this business. I called first and confirmed that they had the door I was…read morelooking for. I then drove down and when I walked in, I told them what I was there to pick up and was immediately told the price. When I saw the door, I hesitated because I wasn't sure it was right. The man who was helping me was patient while I made two phone calls and was able to confirm it was exactly what I needed. Great service. Patience. Good price.

Have you ever talked to "that guy" because you need help fixing a problem? Maybe he's a car…read moremechanic, or an IT guy, or a Sommelier at an expensive restaurant. You're there asking b/c you don't know how to fix it yourself and they have the knowledge to help you. You say something like: "I have 3 doors that need to be replaced and I need help getting started." Then you get a blank stare back at you. ... ... ... maybe he's waiting for something else? More words from me? Finally he says "I can't help you with that limited amount of information." And then he's done. That's it. Suddenly you realize you're too stupid to be engaging with such an expert in this field. Maybe I was arrogant to even think this place (called Seattle's Doorhouse" was the correct spot to start my door journey. "That guy", the "door expert", wanted me to know it, too. He rattled off the info that I would need to bring in with me to avoid 1) Wasting his time, 2) Broadcasting how "door stupid" I am, and 3) Be able to write them a fat check. I would need door measurements and wall thickness numbers. (Awesome, I can get those!) The tone ion his voice was, however, the verbal equivalent to an eye roll when he quickly listed a dozen numbers toward me: 60by35by120$13575x130x55$250. I think he was throwing me a bone to get me out the door with some numbers at high speed. It worked. I couldn't get out of there quick enough. And it's because of 3 things: 1) I don't know doors like "that guy" knows doors 2) I'm an idiot in general 3) I'm an expert at wasting the time of other experts.

Can't say enough good things about these guys. They showed up on time, with great communication…read morebeforehand. They installed an opener i already had, did a very thorough job, and even did a quick inspection of our garage doors to make sure they had been setup correctly and were in good working order. Terrific value for the work they did, and will definitely call them again for anything else. Highly recommend. Took the time to explain everything and answered all my questions, really friendly and patient.

Eric came out quickly to measure and discuss the job with us. He had some great suggestions and…read moreleft a lot of material for us to look over and to make our decision. Ultimately, we went with his suggestion on the type of door and decided on the upgraded openers. He was very professional and courteous in all our dealings. He showed up when he said he would. He took great care in demolishing the old doors and taking down the old openers and hauled all that away so we did not have to deal with it. He put all the new stuff in and was done in less than a day. We get tons of compliments from our neighbors on the color and the quality. The new openers are so quiet and just work great. It is also so convenient knowing if we have any issues, we can give Eric a call and he said he would take care of us. We are very pleased with our new garage doors and openers.

We recently decided to replace the original contractor grade interior doors in our house, and I…read morecan't believe what a difference it has made. First, they look so much better. Second, they are balanced, and open and close smoothly. And third, and perhaps most importantly, the bifold doors aren't falling off the tracks anymore. Replacing the hardware was also a huge improvement, with levers that are easier to use. Eric and his team did such a great job with installation, and I really appreciated all of the suggestions. Several of the door frames weren't standard, and rather than ordering custom doors, Eric suggested reframing the opening, which saved us a lot of money. Another closet wasn't the standard depth, and Eric designed a closet with built-in shelves that work perfectly for the space and for storage. I couldn't be happier with the work, and I highly recommend Seattle Doors & Closets.

Our condo's previous owner took out all the closet doors. So, we were missing doors for our two…read morebedrooms and pantry. We suspected this would be an expensive project, so for years, we just put it off. Finally, last year we decided to get it done. In addition to the closet doors, we also replaced 5 interior doors for "free" (I say "free" because there were other costs associated with the interior doors). Yes, this was an expensive project--there's no sugarcoating that. BUT, it was worth it. Someone comes out for initial measurements. Then, you go to the showroom to pick your doors, and get a breakdown in pricing. The cost of the doors adds up quickly (e.g. knobs, installation cost, etc.). But, they're not trying to pressure you into anything. Once you place the order, it takes several weeks for the doors to come. In the meantime, someone comes back out to do more precise measurements. The install took a full day and a couple of hours the next day. After watching them work through some challenges with the install (e.g., crooked walls), I began to understand why it costs so much. I mean, I don't think we would've gotten close to the same results going with a big box hardware store. It's been about a year, and our doors still look great. We just wish we would've tackled this project sooner!

Jack did a great job installing new locks on our house and utility room. We got his name from Frank…read moreLumber/The door store and he was responsive, on time and super friendly. Thanks for making that home improvement so easy with no hassle. Highly recommend Jack.

I was referred to Jack's Construction by Frank Lumber. Jack quoted me $1,600 plus staining to…read morereplace my door. I specifically asked if there were any additional costs, materials, delivery, anything, and he said no, everything was included except staining & sales tax. I got another quote, which was slightly less than his price, but given that he was recommended by Frank, I choose to work with him. When the door arrived he quoted me 4-6 weeks to install the door, I kindly thanked his time and said I would rather work with someone else as I would like get my door sooner than later. He said he can do it sooner and sent the door for staining. After the install, he handed me an invoice for $3,600 plus tax. When I questioned it, his story kept changing: * First he said it was for extra materials and delivery, the same things he told me were included. * Then he stated that the trim was so expensive and that he had to go get it. * Then he claimed staining alone was $1,800. I called the staining company directly. The actual cost was $900. At that point he continued being evasive and aggressive. He eventually offered a $400 discount off his inflated invoice. Needing the project done, hoping that I never have to deal with him, I paid $3,200 and moved on. We agreed on $2,500. I paid $3,200. The difference was built on lies. Avoid.

Single gal here in an apartment who needed help with a few odds and ends, like a new shower head…read moreand dimmer switches and hanging a chandelier. There were a couple tricky things which they totally worked through and figured out for me! The name of Dan's business just made me remember my Dad who always used to do these things for me, and the name of his business just made me feel safe and taken care of! And they delivered! Super easy to schedule and communicate! Super clean! Hauled out the garbage and even vacuumed up! Totally recommend and would hire again!

Great job! Clear quotes and punctual. I have hired them a few times now and the positive experience…read morehas been consistent.

Totally recommend! Professional, effecient and great to work with. We love our new slider!read more

I ordered an SDL French exterior door with two sidelights for nearly $8,000 (installation was an…read moreadditional $2,500). Matt, the salesperson, was great throughout the sales process. Unfortunately, everything went downhill after the installation began. The door arrived with a broken pane, gouges, peeling primer, and large globs of adhesive in all four corners of each of the 35 divided-light panes, which would make painting the door extremely difficult. The installation itself was equally disappointing. Throughout the day, I raised concerns about a number of issues, including a bouncy threshold (part of it appeared to be plastic), poorly finished interior trim, damage to my cedar porch floor, a crookedly installed handset, and exterior trim that was uneven in width despite originally being a consistent 4 inches. The installer placed a 6'9" 5x1 cedar trim piece on top of the side trim without securing it, and it fell from a height directly on my head, leaving me with pain, dizziness, and a large bump for 2 weeks. By 6:00 p.m., I asked the installer to stop. The exterior trim was still unfinished, there were gaps of at least 1/4 inch in the interior trim, the door sweep was loose, and blown-in insulation was falling from the gap in top trim, and a large piece of plaster came off from trying to place the door in place. The interior trim had been attached to my lath-and-plaster walls with what appeared to be brad nails, which did not seem adequate to securely hold the trim. I could easily move the trim after it was installed. The next day, Rob, the installation manager, came to inspect the work and took photos. I explained everything in this review above to him. That was two weeks ago. Since then, I have been unable to get any meaningful update despite multiple attempts to contact the company. I emailed and texted the owner without a response, emailed the operations address, and still couldn't get either a response or Rob's direct contact information. I was also told I would receive a call today, but no one reached out. At this point, I'm still waiting to hear what the plan is to correct these issues. Based on my experience, I cannot recommend this company. For a project of this cost, I expected much better workmanship, communication, and follow-through. UPDATE 7/14/2026: I finally received an email from "Operations" requesting my availability for an onsite inspection of the door with the local vendor. Unfortunately, I am still unable to communicate directly with Rob, the operations manager, or the owner of the company. Instead, all communication continues to go through the administrative staff. Initially, the emails were signed with the administrator's name, but they are now simply signed "Operations." I also received emails on a Sunday evening outside of normal business hours. Rather than communicating with me directly, management continues to rely on administrative staff as the intermediary. I find this frustrating because it makes resolving the issue more difficult and leaves me without direct communication from the people responsible for handling my concerns. At this point, I remain disappointed with how this situation has been handled. I hope the onsite inspection finally leads to a resolution.

I can't recommend Moe, the Glass Expert, highly enough! From the very beginning, he was incredibly…read moreresponsive, helpful, and easy to work with. His quote was by far the most reasonable of every one of the 4 companies we contacted, and while others were giving us an 8-12 week window, Moe was able to come out weeks earlier. On top of that, he is incredibly personable and charming -- just an absolute pleasure to work with. We needed a window replaced, and not only did he give us the best price, he completed the entire job in about three hours. He made the existing frame look like new and, when he was finished, even vacuumed the entire floor to make sure there wasn't a speck of dust or debris left behind. Great price, fantastic workmanship, incredibly responsive, and genuinely wonderful service. We couldn't have had a better experience and will absolutely call him again. Can't recommend Moe enough -- he is, for sure, the Glass Expert!

Finally found someone that could fix the window in my apartment. I've been looking for months…read more Glass expert was easy to work with, and to schedule with, and most importantly, fix the window really quickly once they got to my apartment. Great value too! I can see why everyone else on here agrees with five stars