I must apologize for the harshness of the stars. I was so very disappointed with my lunch there today. I wanted to try something new and the reviews seemed SO positive. The single star is from my experience, but it may still be worth a shot for others.
Quick summary :
- Work-day lunch, should be somewhere between 30~60 minutes, took nearly 2 hours. The service was the main culprit and was so slow we got more attention from the manager than our waitress.
- Food was good when done right, but the uneasiness cause by the baby roach on the appetizer plates overshadowed this.
- I know others will have better luck than we did, but my friends and I will not eat here again.
Full story:
The outside was cool, but the inside did not reflect this modern theme. It does advertise as a sports bar, but their menu makes it seem like more. I was not impressed with the atmosphere. From stepping through the door, it looked like a dark, cramped diner (mostly vinyl booths, torn and patched with duct tape, and laminate tabletops), which is fine except the strange smell (dingy mop, grease, and something I can't put my finger on.)
First, about the meal, we went with the Thai wings to start, delicious! There was an extra guest brought to our table, a baby roach (alive) on the stack of appetizer plates. I couldn't stop staring at the thing running around; my husband kindly put the plate on another table out of my sight. I have lived overseas and eaten in much worse conditions and been fine, so we continued. We order a couple of sandwiches, couple of burgers, and the chicken bruschetta. All of it looked good and tasted good. However, the burgers were both ordered medium and they were very bloody and first bite exposed red (not pink) meat. They kindly took them back and grilled them up a bit longer for us. They did finally taste good.
Ironically, the main complaint and large part for the singular star was the service. Our waitress was very nice and personable but was never there. She may easily have been over tasked, but the place was not crowded and it was really under-populated for the lunch hour (noon). The meal started out okay, minus the lapse of refills. Once we got our entrees and discovered the burgers under cooked, we could not find her. We were checked on by the manager (~10 minutes after our food arrived) and we used that opportunity to send the meat back to the fire, which is good b/c it was cold by now. She was also helpful and took care of it. By this time, a total of an hour has lapsed since we were seated. Since this is a work-day lunch where we arrived around 12, I expect to be out before 1. My friend, who had the other burger, had to get a box to go once the burger got back from the re-grilling and leave without getting to really eat it since he need to be back for a 1:30 meeting and this was taking forever. It took us another 30 minutes to get out after he left. Even when we got our check, we actually had to flag down another waitress to break a 20 for us. They kindly took 10% off the bill for the under-cooked food. read more