I called AAA for a tow and was immediately contacted by Al. He certainly went above and beyond…read more Checked in with us on his way to our house and once he got our vehicle to the dealership he again checked in and reassured us, it was there safety and the key had been dropped in the required box. He was very personable and made the whole process seamless. He is an asset to have at your business for sure.

Called AAA for a very flat tire and Pancho from Walter C. Cranston & Son responded. He went above…read moreand beyond to try to get my spare tire free from its rusted bracket. He did not have the tools to do it, but he towed me to a local repair shop (L&M), who he told me he trusted. They did not disappoint either. I hope Cranston & Son knows what a valuable employee they have in Pancho!

I lived within walking distance for 10 years so they became my mechanic by default. I will say that…read morethey were much more than just convenient. They were always so good to me. The staff was always friendly, especially Kevin at the front desk. There are few people in the car sales/repair business that I would EVER be happy to see and he was always cheerful and knew all the regular customers like family. The repair work was always done quickly and done well. If I didn't need something, they were always honest about it. They knew I was a repeat customer so they treated me fairly because they knew I would keep coming back to them - they were never looking to make as much money off me for that one repair, they just wanted my car to run right! They were always fair with the price and they were helpful and honest if I just needed advice about an issue with my car. They were always realistic about their schedule as well and if they had to put me off for a few days because they were busy, I went into the book and they took care of me when they said they would. Communication was always great too. I never had to chase them to find out what was happening as they would call with updates. Car repairs are never something you want to have to deal with. Crappy service compounds that. No matter what the issue was, even if I dreaded having an issue with my cars, I never dreaded taking my cars there. I can't say that about many other places. I wouldn't hesitate to recommend them to a friend, even if they're out of the way.

I have been bringing my cars there for several years. They are excellent. They schedule you in for…read morework and get it done very quickly. Very friendly and they take the time to explain everyhing.

I and my family have been going here for years. He's always been a good communicator about…read morepriorities of any maintenance. Always worked with us on drop off and pick up times and I don't mention the quality or honesty of their work because it goes without saying that I trust them completely.

One of the best repair shops in the area ! Repairs done…read moreright the first time ! Very responsive when you're in a jam to get you back on the road at a reasonable price !

They are the best and very reasonable! The staff is very nice and friendly! Thank you George E.read more

Brought my escape in on a Tuesday first thing in morning. They never looked at it that day. Next…read moreday said it needed a new windshield motor. Ordered part and installed the next day called to see if ready. NO. They discovered that the other motor needed replacement apparently there's 2 motors. Next day car finished in afternoon total? Over $700 dollars!!! Charged 250 + per motor. Available on line for around 100 bucks. The rest in labor! I think I need new shop!! My bad I thought my husband had an appointment so I do apologize. The work was finished!

Received a detail inside and out but when I paid they never asked until several weeks later if I…read morewas satisfied. I would have mentioned it on my way out but they were too engrossed in speaking Spanish to each other. That was nice that the owner bothered to call later. I told him the work was marginal or so-so. He didn't ask why. They never cleaned the carpet on the drivers side as there was lipstick glaring that was never touched. I wouldn't go back, work was not worth what I paid.

This place will rob you blind will give you a good price to get you in the door...but wait Mark my…read morewords your phone will ring with your vehicle need something more..do your self a favor go somewhere else say your time and money

My car needed radiator. I took it at 9 am and it was done by the same day around 4pm…read more Joe took cate of everything. It was fantastic! Thank you very much. I can trust his service and will come back when my car needs service.

Brought my car in yesterday for new alternator. I called in the morning and made arrangements to…read morehave car towed over to the shop. They had a few jobs ahead but they stayed late to get the job done. Great work and good price. I will definitely use West Mountain for my next car repair!

Excellent service and very responsive. Cars are ready when Chris says they will be. I brought two…read morecars. They're in my Lexus and my Acura auto service very well.

Chris was super nice and did my oil change for me! Will be recommending my friends to his shop!read more

The staff was so helpful- three employees went far beyond the call of duty to free the rusted-solid…read morebracket holding my spare tire so I could drive home. Andare (Anrade? sorry bro, I did not catch your name over the traffic!) did not blink when my spare needed a new valve stem-he just fixed it. 15/10 would recommend for emergency fixes.

After wasting about three hours at Tire Warehouse on Grove Street where they couldn't get to anyone…read morewaiting-- I headed up West Boylston Street to L&M Tire Auto Repair-- they were absolutely top notch. The young man who waited on me was professional and completely understood what I needed, he even called me after I dropped it off to run an errand to make sure he had the right tire. The repair was done quickly and professionally-- and this will be my new spot to get tires. FIVE Stars for these guys.

I brought my truck to Premier Auto for an intermittent crank-no-start issue. I normally use another…read moreshop nearby, but AAA towing was unable to bring it there at the time, which is why I brought it to Premier. On the first visit, I was told it just needed an oil change. Four weeks later, the same issue returned. On the second visit, I was told the truck started fine for them and that the problem couldn't be diagnosed unless the check engine light was on or the no-start was occurring at the time. When I came to pick the truck up, it failed to start, at which point they said they could now diagnose it. I was informed that corrosion was found on the fuel pump ground wire. I was told the fuel tank was lowered, the ground was cleaned, and the issue was fixed. This repair was approximately $720. I specifically asked whether anything else should be replaced while everything was apart and was told no, and that the technician was confident the issue was resolved. Two weeks later, the same no-start issue returned. When I brought it back again, I was told the fuel pump harness had internal corrosion and was quoted $1,300 to replace it. When I asked why the rest of the wiring was not checked during the previous repair--especially after corrosion had already been found--I was told they did not want to perform additional labor at that time. I also questioned the labor cost, as I did not feel it was reasonable to pay again for major labor so soon after the prior repair. I was told additional components such as the bumper, tail light, and spare tire would need to be removed. At this point, I lost confidence in the repair approach. I declined the work and took the truck elsewhere. After bringing the truck to another shop I have used previously, I was informed that the fuel tank does not appear to have been lowered during the prior repair. The tank strap bolts show no signs of being loosened, heated, or disturbed, which does not align with what I was told about the work performed. P.S. After bring my truck to the other shop and after removing the fuel pump assembly, the condition of the pump and surrounding components showed significant corrosion consistent with long-term exposure. Based on its condition, the fuel pump clearly warranted replacement alongside the harness. I am also a former mechanic, and based on my experience, several explanations I was given about the work performed at Premier and the necessity of labor did not align with standard repair practices.

They lied and I will never give them my business. I called and made an oil change appointment and…read morelet them know I was using the coupon they mailed me. When I arrived for my appointment they said my $45 oil change would be $99 dollars. I pointed to the coupon and the word salad began. I was told they took $20 off the price. I said the coupon was for a $45 oil change. He said not for my car. Then he said they needed to pull it in to check the Vin # to see what my price would be. I said its and oil change....you know the price and besides the coupon is for $45. See below as I included a Pic of the coupon. Shady business as a couple other reviews mentioned. Bait and switch tactics. I will continue to use the two places I have been going to down the street and never recommend "premier" to my friends and neighbors.