Cancel

    Open app

    Search

    WEST

    4.7 (12 reviews)
    Closed 11:00 am - 6:00 pm
    Updated a few days ago

    WEST Photos

    You might also consider

    Recommended Reviews - WEST

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    stapled together travel bag.
    Victoria C.

    I would never purchase from here again due to the shameful, snarky behavior of the proprietor, James Anderton. First of all, note the return policy is 7 minutes ( printed on the receipt). Why have such a silly return policy if you claim excellent merchandise? On our first visit to West, we purchased a travel bag. It was a Campomaggi brand, trolley, duffle bag. James spoke highly of this brand - claiming fine Italian craftsmanship. During our visit, we also purchased some shoes, blanket, purse, and a wallet. I am not going judge/speak to the brand as a whole but merely address the travel bag. I don't know enough about it to speculate. I only know what happened to us with this brand, particular bag and store owner. This $1100 +travel bag has been a nightmare: In the year we have owned it, the bag, which was fairly pricey, has been used less than 5 times. The leather still looks like it is brand new. My husband used it on a private or small, turbo prop plane. No heavy duty travel. On the first trip, the wheels would not "wheel" without the bag listing over to one side and wanting to flip. My husband tried to compensate for this by slowly, and gently rolling it which seems a little ridiculous when trying to navigate a busy airport and security lines. During that same trip, the feet fell off, rendering it useless. We had to drive it back to Los Angeles to have it sent away for two months. Then, the bag got a hole in it. A random hole. I have no idea if this was due to the quality of the leather. The bag had to be driven back to the store again. This time, James sent it to a local shop. Once again, the bag was gone for a couple months. Initially, he wanted to charge us but then did it for "gratis." We we were repeatedly reminded of this nominal $50 repair upon the return of said bag. The bag sat in the closet for months. My husband was hesitant to use it. But, last Friday, he used it to travel on a 2 hour flight. The bag's leather came apart from the handle of the trolley, revealing that the leather is just stapled together with what appeared to be paper staples. Is that fine craftsmanship? The bag is useless. So, back we go to the store. At this point, we had had enough. We politely and calmly reminded him of all of the above and our goal of just getting a refund to end this obvious hassle. James, previously claiming his personal relationship with this family brand, we assumed, could return the product to them. The facade of the pleasant store owner faded and was replaced with a very, rude person. He said that he had sold lots of these bags. Okay, not disputing that, but that has nothing to do with this one failing- maybe those folks got lucky or maybe they chose not to bring it back when it failed. He also said that he, personally, had a Louis Vuitton bag that fell apart. Not sure of the point. That doesn't say much, if he is trying to get across that his products are of great quality. Does that somehow make this bag's failure, with minimal use, okay if a LV bag failed? Personally, owning lots expensive brands, I'm pretty confident in saying, I have never seen any leather goods stapled together instead of being sewn. He was so rude. In a raised voice, he demanded that I now return the purse I had on my shoulder (which so happened to be the one I purchased from his store) and shoes . I was flabbergasted but I removed all of my personal items from it and placed it on the counter for a return. He went on further, telling my husband how "miffed" he was with him. He must of felt that we should tolerate an unlimited amount of harassment. At that point, I had had enough. I asked him to do the right thing and stand by the fact he said he was going to return it along with also my purse he had asked for back. So, then he went on to say something about giving a store credit if we were going to be future customers. I simply said to him, that you shouldn't force someone to have to come back with a store credit. That's not a good note to end on. Then, he said that he didn't say cash, just used the word, return. He went to all the trouble of stating that he was going to play back the security cameras to prove something. So, we had to stand there while he pulled up security camera footage. He must of changed his mind, when he viewed his own, poor behavior which we also had on video because he went on to do the return but said he now didn't want my purse back. This was all after he made me cry. I don't understand how treating a customer badly retains future sales? We had a clear, well documented problem with a product repeatedly failing but were made to feel really horrible about it. It's terrible to be so ungracious and crass with a legit return. Why not be as polite as you were when you accepted all of our money for the items we purchased.

    See all

    Photo of Kevin B.
    65
    4721
    465

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Samuel C.
    1676
    63
    77

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 5
    Thanks 0
    Love this 6
    Oh no 0
    Photo of Luke E.
    129
    66
    204

    8 years ago

    Business owner information

    Photo of James A.

    James A.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0
    Photo of John C.
    0
    25
    11

    11 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    Ask the Community - WEST

    Review Highlights - WEST

    My wife and I stumbled into West off of Beverly Hills because something about it caught our eye.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Nathalie Seaver Boutique

    Nathalie Seaver Boutique

    4.4
    (9 reviews)
    1.9 mi
    $$$

    Sometimes we forget just how good we have it in LA with the plethora of neighborhood boutique shops…read moreright under our noses. Seaver - which is right in the middle of the West Third shopping stretch, just a couple of doors down from Joan's - is a great reminder of that fact. It's one of those quaint shops which makes you sigh a breath of relief knowing options still exist to spy a gift or great find, without making another trip to a cookie cutter mall with the rest of the sheep. Specializing in clothing (designed by the owner, Nathalie), gifts and little treasures, there's something here for just about everyone. We stumbled in after brunch and were amazed by the variety of unique offerings the shop is nearly overflowing with - designer rubber duckies (we left with "decorator duck"), vintage stripper cuff links, stenciled leatherette checkbook and ipod covers in yummy pastel colors for spring, magnets, soaps, custom aprons (that give Anthropologie a run for their money), some beautiful things for baby, and of course, clothes and accessories. Not all of Seaver's clothes fit my taste, but aside from the super fab aprons that actually make you want to cook, her brocade jackets are beautifully sewn and well worth the price of admission. If you're trying to find a special gift for someone hard to buy for, this boutique is not to be missed - not that you could miss the beautifully painted black and white floral exterior. Nathalie is a super helpful sweetheart, there's something for just about every budget, and she'll even gift wrap it for you before you go. LA doesn't get much better than that.

    So nice. Helped me with everything I needed! One stop shop for any gifts you might need.read more

    Photos
    Nathalie Seaver Boutique
    Nathalie Seaver Boutique
    Nathalie Seaver Boutique

    See all

    WEST - leather - Updated June 2026

    Loading...
    Loading...
    Loading...