Good Service , Fresh Food , And Lovely Employees ... Everyone Was Nice & Sweet ( 1000/10 ) Will Be…read moreGetting My Service For Now On

I hate leaving negative reviews, but this was a very disappointing experience…read more I ordered burgers, fries, and drinks through the drive-thru like normal. When I pulled up to the window, my food was handed to me, and I asked for a side of their sauce. That's when I was told they were out. I opened my burger and found that it only had the meat, one pickle, and the bun--no condiments at all. Thinking it was just an oversight, I asked for ketchup and mayonnaise. I was then told they were completely out of all sauces and condiments because they were waiting on their delivery truck the next morning. The only response I received was, "Sorry," followed by a shrug. I was even offered queso as a substitute, which wasn't a reasonable replacement for burger condiments. What was most frustrating is that no one mentioned they were out of everything when I placed my order. Had I known, I would have ordered something else or gone somewhere different. Instead, I paid full price for food that wasn't what I expected. I sat there honestly in disbelief, waiting for someone to offer a solution--a refund, a remake, or even an acknowledgment that this wasn't acceptable. Instead, everyone simply went back to work as if it wasn't a big deal. I was left feeling like the expectation was that I should just eat it. In the end, I left, went somewhere else to eat, and threw away the food I had just paid for. This was my second time stopping here while passing through West Monroe because I remembered wanting to eat here again. Unfortunately, after this experience, I don't see myself coming back. I truly hope this review is taken as constructive feedback. This restaurant has so much potential to be successful, but communication and customer service matter just as much as the food. Simply letting customers know about major menu limitations before they order--and making an effort to make things right when problems arise--would have made all the difference.

Always delicious. Atmosphere is always inviting and family friendly. Staff is professional and…read morereally seem to love what they do. Substitutions are not an issue either so don't be afraid to ask! One major plus for me (being that I worked restaurant/fast food for about two decades) I have NEVER tasted old oil! Anything I've eaten fried has been fresh and fried well.

AWESOMEE!!! Food was so yummy!!! It was so busy at all and we got our food very quick! The tots…read morewere amazing! It's is HUGEE we shared them and had plenty of leftovers. Roast Beef was also cooked to perfection! Would 100% be back! The place was very nice and layed back, very good vibes.

Went to eat with a friend the other night as Zaxby's usually doesn't disappoint, and they did not…read more We walked in ahead of the dinner rush it appeared and were able to place our orders quickly. The girl at the counter was so sweet and actually spelled my name right! I was impressed. I had the chicken bacon ranch fries, and they were divine. Fresh, flavorful, and plentiful. I had to get a to go box because I couldn't eat it all. My only complaint, if I had one, is that the music was a little loud. Other than that, it was great, and I will definitely return.

Good chicken. Good selection of sides. Fast service…read more They are slowly adding some good menu items without "leaving their lane." Some are quite good.

Good but they always forget my sauce 50-75% of the time. Staff is nice though. And the place is…read moreclean everytime I come.

First time visiting. Great food, great service. Only issue I have is that I felt the chain did…read morenot offer value for the price charged. Not many people I know these days want bread with their breaded chicken tenders. Company could save some money and offer a slight discount for the combo meals. We would try again perhaps sharing a larger combo meal and sharing another time down the road...

This was my first visit to this restaurant and I wasn't thrilled with the burger, onion rings, or…read moremozzarella sticks. I ordered a 1/2 pound burger with grilled mushrooms and onions, a side of onion rings, and a 3 piece mozzarella sticks. Maybe I wasn't really hungry or maybe I picked a bad time. Either way it wasn't very good. It was edible but not what you would expect from a "Burger Joint". The service was good and the young lady that took my order at the counter and then served my food at the table was very pleasant and patient. The dining room is great with classic rock music at an acceptable level. The tables are booth or table and chairs. There's ample room, and self serve fountain drinks and tea. Overall I'm giving it a 3 star because they get part of it right and I'll be willing to give them another chance.

Burger Grind is always a good option when you are in the mood for a "specialty" burger. I get the…read moreblack and bleu and it is delicious. I've also tried the hangover burger and we enjoyed it too. A little pricey, but you get what you're paying for!

JUST WITNESSED AN AMAZING SERVICE ! 6 busses filled with over 300 youth group students arrived at…read moreboth locations. The same time as me and my family,we were hesitant at first but went on in. The service was VERY QUICK, workers never missed a lick. We're told over 300 orders were filled within no time at all, no wait time, no delays! Food was AMAZING AS ALWAYS. We love our local CFA locations.

I eat here on a regular basis. The food is constantly good,and I could only wish other restaurants…read morecould offer this level of service!

Out of town and someone recommended this place. Big indoor dining and the tables were clean. The…read moreservice was excellent, we asked questions (menu board not working) she was patient with a smile! The catfish was very fresh, and cooked very well! Those green beans were seasoned very well but a tad overcooked. Taters & gravy were great. The chicken was kind of bland but fried to perfection. Lots of family meal deals too! Oh the biscuit was tasty but a little doughy & buttered.

For fast food chicken strips these are a favorite…read more Spicy, hot crunchy. We love coming here when we visit the south. Their green beans are well seasoned. The fries, SEASONED. The sweet tea is SWEET and the service is usually fast and easy. Again it's fast food, so it taste like it but never tastes old. As a non southerner, the fast food chicken elsewhere is much worse!

I threw up after eating 1 quesadilla. My buddy ordered street tacos and got white people tacos with…read morethe hard shell. Their sauces aren't spicy but do NOT get the "green sauce" it wasn't green but looked like lard. The red sauce is just tomato paste. Not a single person working there was Mexican. They don't know anything about Mexican food. How do you screw up street tacos and quesadillas?! A child can cook that

This place is a Monroe tradition and it's not bad. The ambience is roughly like a Taco Bell. The…read moreservice is fast and friendly and the food is some kind of average. There's nothing wrong with it, but I've never really understood. It's legendary status.