Well where do I begin? Our order was missing multiple items: both our saucy nuggets and our fries. The man in the drive-through window was beyond rude. Beyond rude! On our first trip through the drive through he literally told me not to move--yes, he actually used the words "don't move," and loudly to boot--several times before yelling "okay c'mon now" after he was done having the car in front of me reverse and go forward several times. When I got to the window, he briskly handed me my order, then closed the window without a word. We immediately observed that the large frosty we ordered was nearly liquid but we decided against going back and having to deal with the rude guy at the window a second time . . . Well, until we checked our food, that is. Not only were we missing our fries and our order of saucy nuggets, but the "fresh baked cookie" we ordered was literally burnt and hard as a rock (photo is enclosed).
Unbelievable!
Indignant and thoroughly outraged, we turned around and went back through the drive through. The same guy was at the window when we returned.
"What was your order," he demanded, after I clearly stated what our problem was.
Like, what!?
"I just told you that," I told him. "I just want what I didn't get. Oh, and by the way," I continued pulling out the burnt cookie,"this cookie is terribly burnt."
"That's not burnt," he said dismissively, barely glancing at the it. "WHAT are you missing?"
"I just told you twice!" I said in disbelief, literally shocked that the man was continuing to be rude, "our saucy nuggets and our fries."
"What size?" he demanded.
"I don't know," I replied becoming even more irate. "Any size. Whatever!"
He slammed the window shut in my face without replying, disappeared for a minute, then reopened it and nearly hurled a bag at me.
"Thanks," he said sarcastically before slamming the window shut a final time.
In the bag was a small order of saucy nuggets and a small fry. As we drove away in a state of something resembling shocked indignation, we agreed that we probably shouldn't have returned in the first place.
In any case, I hope that this description of my horrible experience with this establishment helps someone else avoid going through the same, or worse, in the future. This place was unprofessional, disrespectful, and most of all just plain rude. My advice is simple: stay away! Stay as far away as possible!