Hello management at the American Legion Highway location in Massachusetts. I witnessed at least two of your employees that were working the counter have gloves on and scratch there hair more than a few times. They didn't change their gloves not one time after doing that! Why is that? She went back into the area where the fries were at as well as by the grill cook. This isn't acceptable at any time! Not even during covid please retrain your employees on basic sanitation it's not hard ! Put some best practices in place that are non negotiable. You all can get some really sick. Note ! This is a place of business and do we really need the manager yelling through the kitchen saying a noxious things . Proper uniform is a must . Many of your employees aren't wearing there uniforms ! Why is that . It starts from the top. I certainly think that Dave & Wendy would like this behavior happening in his place of business. They have invested a lot of money in the rebranding of wendys read more

Never ordered from here customer service is bad and rude employees they will never get your order correctly then when you you tell them they get mad at the customer. read more

They need to fire who ever in charge of restocking and the entire staff running the drive through. I just waited an hour just for them to tell me they ran out of EVERYTHING. They had only 3 meals available and not even the size I requested. No sauce, can't even make a 4 for 4. Person taking the orders couldn't even get his story straight with what they were out of. Either you have a shitty lazy staff or you seriously need to fire who reorders your supplies form the distributor. If you have such few options why is the line taking so long? Maybe fire both. Been to Wendy's 100 million times never have I such ridiculous excuses. Just close the restaurant at that point. Fuck this location, don't ever give them the business. read more

This is a painful review to write because I would ordinarily never seek to critique a Wendy's establishment - my favorite fast food since childhood. However, I am never not disappointed when I go to the Wendy's on American Legion Highway. First of all, the actual restaurant is never open. I assumed this was for COVID reasons but last time I went up to the door, there was a sign that said it was closed for "technical" reasons. I do not know what this means since they are able to service folks at the drive-thru. Second, the drive-thru is a nightmare. Perhaps because the restaurant is never open, the drive-thru is often 10-15 cars long, often producing a wait time of 20+ minutes for "fast" food. Third -- and to me most disappointingly -- sometimes my love of Wendy's is too much to overcome, and I will brave the drive-thru just for my favorite treat of all-time: the Frosty. Yet, on a very regular basis, by the time I get to place my order I am told they are unavailable. Just pure heartbreak! These are issues that affect this particular Wendy's. I have gone to others in Greater Boston without issue. But unless something changes I can strongly recommend avoiding Wendy's until something changes. read more

Horrible I Ordered A Simple Meal They Couldnt even Get that Right, a Simple 2 for 5 Spicy Chicken spicy nuggets & medium fry i open my bag when i get home & find no spicy nuggets & a baconator burger & i dont eat pork so it was them only getting the med fries right terrible Terrible terrible somebody need to clean house there read more

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This Wendy's is straight trash. Everything in it is awful. The food is gross and the employees are grosser. Literally takes an hour to get through the drive trough with 3 cars ahead of you, and 45mins to get your food if you go inside. They also stop making food after like 7:30 so chances are they won't have what you want anyway. The employees could care less about doing their jobs. I'm honestly surprised this place is still open. If there were an option for zero stars that's what I would give this place. read more

One of the worst locations till this day. There's not many wendys locations around so I usually go to this one when I'm heading to Mattapan or Dorchester. Last time I was there, I was only spoken to when my order was being taken. 1st window paid me no mind, swiped my card and gave it back with no receipt and no words at all. Second window, same interaction. Just handed me my food and went on about his business. They are extremely slow every single time! This location always has a long line so if you have somewhere to be, don't go here because you will wait a long time. This location has been there for YEARS and it never changed. read more

A employee named Maria was being very disrespectful while taking my order, arguing with the costumer and definitely not so great service is not a good representation for Wendy's read more

this Wendy's sucked. I can't think of any other word. The staff there are miserable people who give you attitude, that is if they can understand what you're saying. Food took forever and when it came out it still was cold. Pair that with a shifty clientele and you can bet your sweet bottom I won't be coming back to this place. read more

Wendy's - Menu Board - Fast Food Near Me - Roslindale, Massachusetts

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The service at the drive thru was below average. Normally there is a crazy line inside and out. Today there wasn't too much going on. However the service at the drive thru could have been better. read more

How many more horrible reviews can this "at least worthy of 4 stars" place get? These reviews are, honestly speaking, RIDICULOUS. The Roslindale Wendy's has one big problem ; however, it isn't even completely their fault. The amount of cars waiting in the drive thru is constantly ridiculous. People in this area are smart, and have realized that Wendy's is SO much better than McDonald's or Burger King, and unfortunately this is the ONLY Wendy's for at least a 20 minute drive (Wendy's REALLY needs to open more restaurants, especially one near me in Westwood!). The parking lot is sort of confusing, but if you are familiar with it (like I am, now that I have stopped by so many times....), it works perfectly fine. Whenever I go (normally around once every 2-3 months...), the staff are always friendly and in a good mood. They haven't made a mistake in my order to date, and the prices are the cheaper than some of the other restaurants. They always remember to give me a receipt, and they always seem to be working diligently. Sometimes the service is slow, but this location just gets SO busy, and even with a ton of people working it can't move the speed of a cheetah. They recently remodeled it so it has the new, sparkling Wendy's logo, and looks a whole lot cleaner than before. In my eyes, at least there is a Wendy's here at all, and it has good food and good service. Where I live (in Westwood), I have to drive miles to get anywhere near a Wendy's (this is technically the closest one to me....). I really have empathy for this Wendy's (especially reading horrible review after horrible review....). I have no problems with this location and will continue to patronize it. Sure it isn't as great as any of the suburban Wendy's locations, but it's definitely most convenient for a lot of people, including myself. If reading this, these other reviews are absurd and should really be discarded. 4 stars for the Roslindale Wendy's. read more

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Food is great , but customer service was horrible! We were missing a 6 piece nugget from our bag and told the lady at the window,she then proceed to tell us we didnt order it but we paid for the extra nugget. She ended up getting her manager, her manger then told us we paid for a 4 piece not a 6 piece(either way we only had one set of nuggets in the bag). I told the manager i was missing the extra set of nuggets I paid for & she told me that the young lady (who said we didnt pay for an extra set of nuggets) said she put it in our bag basically accused us of lying. I handed her the bag so she can check for herself but she refused to take the bag and then after all the hassle decided to give us the other set of nuggets we already paid for. read more

The wait was alright for a Friday night. I had ordered a chicken sandwich and a frosty while my boyfriend ordered a baconator and a chocolate frosty. First, they forgot our frosties when we got our meal. Second, my boyfriend's chocolate frosty tasted sour- it was definitely made of spoiled milk. There are better Wendy's out there- don't come to this one! read more

Absolutely the worst restaurant for any service. I don't know how this place is opened. Drive through is even worse. While there 5 customers walked out. Four cars drove away, me being one. Don't waste your time there. read more

First Thing they have roaches, like them roaches is so bold they crawling around the front of the house over by the chili!! Don't eat here it's nasty because clearly they aren't cleaning properly of the bugs is walking around in the afternoon I'm talking about I was in there about 1:45ish on a Saturday and the roach was twerking on the wall lol. It's extremely slow customer service sucks. Management sucks it honestly needs to be shut down read more

I always bought at Wendy's in Medford, and the snacks look really good. but I was disappointed with Wendy's in Roslindale it took a long time for the fries not to come, and the snack with the appearance that had been made a long time and cold I don't buy anymore read more

Horrible. They was slow, food was cold did an online order which I waited for 40 minutes to finally get. Then didn't even have all my food in the bag that was ordered. When I called to pick up my food they never answered the phone. So I end up having to get in the long drive thru line which defeats the purpose of ordering online for a quick pickup. Just bad service in all. read more

When my driver showed up, the food was cold and he gave me an attitude when he showed up to my house. Basically threw the food at me and left. read more

So I literally waited in line for an hour. Got to the front of the line just for them to tell me they're closed. It was 9:30pm and they are supposed to close at 1am. Anyways they were not closed the system was temporarily down for 2 min. I waited in the parking lot to see and sure enough the person that was behind me got his order taken. They locked the doors so you couldn't go in so I went to the window to explain my situation. The lady nonchalantly told me the system was down and didn't care to help me, even though I explained to her I sat in the drive through for an hr. Every time I go to that Wendy's there's an issue. read more

The lines in drive through are long and slow. Waiting time 20 minutes plus. One time the cashier at window spoke no English the manager had to translate. All I wanted was value fries.... And not the expensive ones. Yesterday I decided to go inside. I received the food within 3 minutes BUT the burgers we ordered tasted terrible. The buns were soggy there was one little onion on the burger no taste... Waste of money. I Try to stay away from this place. Maybe just close down I do not think a lot of people will miss it. read more

The service is slow and staff seems so unorganized. I am shocked that this place is still running, corporate needs to seriously look into this location read more

This Wendy's is always crowded. The drive thru line is usually wrapped around the building and the wait is extremely long which sometimes seems to be lack of urgency. The food usually taste fine and is hot but always missing something from our order.. fries, salad dressing, burgers etc. read more

This place is not bad. I don't understand the bad reviews. It's nice a modern and the service was fast. It's better to go inside rather than waiting at the drive through. read more

If you want to wait in a drive through for 20 minutes come to Wendy's on american Legion HWY. Once you waited and waited you'll be surprised that they don;'t have what you want. Last time it was 'combos'....Now a combo is a sandwich of some sort, a drink and fries/sides right??? Was the combo button on the register broken???? I had to order everything individually. By the time I got to the window my food was cold, the cashier gave me my item one at a time and she was a terrible communicator. Please tell me when I'm all set, with a "thank you" and a "come back again." But NOOOO, have me wait, no apologies......fuck that, I'll stick to the 2 in Downtown. read more

I only go through the drive through... it takes forever to go through which is fine if I was waiting for something good .. but no every time I have gone my food comes out ice cold.. no exaggeration twice It has been ice cold ... the employees didn't even put in the effort to heat up the food , is it that hard ? I've contacted the manager on multiple occasions and haven't heard back .. this place is a joke read more

I gave this place another chance on Sunday. All I wanted was a Apple pecan chicken salad. When I got home No Freakin Chicken!!!!!!!! That's the cherry on top!! I'm done with this place!! read more

I ordered the Homestyle Chicken Meal #7 and a baked potato with cheese and bacon. First off the chicken sandwich was soggy, and the tomato had ice chips on it from the freezer. It almost tasted like the sandwich was made yesterday and went to the freezer then the microwave and then served to me. The baked potato was warm and kind of cool in the middle. The cheese was half melted and the other half was still hard shredded cheese and the bacon was half raw. I will never go back to this place ever again. I live close by but still drive to the Wendy's in Canton, MA on route 138. Theres no love for the food served here. read more

If I could give this Wendy's zero stars or negative stars I would... I sat in line and waited for 30 minutes only to get my food and for it to be cold and for my bread to be stale on my burger. I absolutely do not understand what the difficulty is in making food that is fresh, and getting people in and out in a timely manner. That's the problem you run into when I only put one Wendy's in the hood -_- read more

Management incredibly friendly. Food was great. Restaurant clean. What else can you expect from a busy Wendy's :)

Please, just close or put proper management/staffing in place. We get it- 'inner city' so accept what you're given, right? Wendy's Corp should be concerned with such a disgrace to its brand. Shameful read more

This place bed service...also be waiting on drive true for 35 min 3 car in front of me....

This is the worst Wendy's I have ever been to the service is horrible and the wait is absolutely ridicules the people that work here are all miserable and I would be to if they can't ever do their jobs properly getting food here takes to long and good luck getting the right food read more

I am not a fan of fast food restaurants, but I love Wendy's food I had a bad experience today. I was waiting in the drive thru for 45min, then my order was messed up. They didn't give me all of my order, then I got to eat my cold burger and stale fries. This was really disappointing to me. I Have noticed as huge change at this location.I do not recommend anyone to go to this Wendy's!!! read more

Used to have issues with long wait times (especially at Drive Thru), but that definitely seems to have improved the past couple months. Friendly staff and food has always been up to Wendy's quality. read more

EVERYTIME I come here I wait for 20 minutes in a drive thru ridiculous - I only come here bc this is my sons fast food of choice - management and staff needs help!! Bad for the brand! read more

Horrible customer Service Went to get food one night and a girl who was working has a lot of attitude while taking my order

Maybe only this one, but pictures always show maybe butterhead or some other, but not iceberg lettuce. When I ask for different; they look at me crazy. I no like iceberg. And they put one little piece and one little tomato; better to order from 99 cent menu. read more

You would think that after the venue upgraded, that something about the service would change too. I so far have made bets that something would be wrong everytime we enter the drive-thru and I've been right everytime. Something is always wrong with the soda machine and the fries taste like they been fried in the oldest oil. Please avoid this place. read more

hands down the worst wendys ive ever been to. i have no problem waiting in the slowest drive through ever. but last night i got a burger that they should be ashamed of. literally had to wipe off the mounds of ketchup/mayo with a napkin, so much that the soggy lettuce tomato and onions were completely submerged and no longer visible. the lettuce was so soggy it was stuck wrapped around the actual burger . lettuce, tomato, and onion was old and wilted. after taking it apart and cleaning it up so it was edible, i finished eating it and spent the night sick in the bathroom. never again will this location get my business. disgusting. read more

I went through the drive thru today. After being in line for 30 minutes I finally got my food. Unfortunately it wasn't hot. My jr bacon cheese burger was ice cold. Not just the burger the bun was too. The only thing that made the trip worth it was my strawberry lemonade. Fast food and hot is what I was expecting. Instead I got slow and cold. read more