My fault, went there at 9 at night, I asked for one thing and I was miss understood but then my bun was hard on the bottom. Thanks Wendy's, should of went with my gut and went to BK. Yes, I wasn't clear in my order but stale food, no good "Wendy's old fashioned burgers". Old is right "old food"! read more

I went to Wendy's tonight and ordered a double cheeseburger with extra cheese and 3 chicken tenders, I went to the front. My bill was like $16. I gave her 20 told her to keep it. I am sitting there she goes. There's been about 7 minutes because the last time I was there. I said the burger was cold and they had to make it fresh. I said, okay, so I pulled over to the side she asked me to pull to the side. So I'm sitting on the side and somebody is behind me. He beeps his horn at me to move, so I go around if you know the area. So I had to go back on route 17 came back down and waited so I'm sitting on the side. 5 other people got their orders. So I'm sitting there on the side, and she waves at me to come pick up my food. I said you can't bring it out. I don't want to walk in front of cars coming there. So the manager goes come pick it up. After a few words exchange He came outside and told me never to come back. Handed me the food I threw the food back into the window. I picked the girl $4. Who does that not? Many people? That's why they only have 2 stars or they own my own business. The girl wasn't rude he was read more

always something wrong here how i order a meal and all u give me is fries like what and have had multipile times like this genuinley get it together read more

The people working at the drive through have a difficult time understanding the English language, especially when you ask for your burger to be plain read more

Been a few years since last visiting this location. Ordered through the app for carry out. My food was ready on time and the young lady behind the counter was helpful and pleasant. Guess I came on a good day, or all the employees previous reviews are based on were not working or gone! Food and service were above average, so deserving of a 4 star rating, IMHO. read more

I don't even want to give this place 1 star. Messed up my whole order and when I called to complain the employee the answered was just plain rude. Either change your pre school educational employees or just get rid of the restaurant completely. read more

I should have listened to the reviews . Food was so nasty had a really strong bitter taste. Please listen to the reviews . So many other options around read more

Avoid these incompetent clowns. Charged 40 bucks for a burger and fries and won't make it right. Said I need to drive an hour back to the store to physically give them my card. Collective brainpower of a gnat. read more

I am appalled. I ordered two crispy chicken sandwiches on door dash. They tasted awful. The chicken was like biting into cardboard and there was an unusual sweet taste that i have never ever tasted on a chicken sandwhich. To top it off, the bun was soggy, and looked like a brain. Unappetizing. I'm disgusted. They tasted like laundry detergent. read more

Wendy's - a cheeseburger on a wrapper - Burgers Near Me - Ramsey, New Jersey

Went to Wendys today, service was beyond slow and absolutely horrible. The cashier had horrid English and when I tried to explain my order, she did not understand what I was saying, and got disgusted, and so she threw up her hands up in the air and walked away. This, after waiting over 15 minutes or more in line, because there was only one cashier. The person before me got the order all wrong and this one walks away. I don't know if I'm allowed to name the person, but it starts with an S and if you were smart, don't go to this Wendy's. if you can't speak English, you should not be in a position with people that you don't understand. I will never go back to this place again and I advise others not to also. There are other Wendy's to go to read more

the most rude customer service i've ever experienced. The lady taking the drive through orders wasn't even listening to my absolutely unacceptable customer service. read more

If I could give zero stars for this location, I would do it in a heartbeat. Not only did they forget part of my order, I had to back up and go through the drive thru again to retrieve it and then when I picked up the bag, they hadn't bothered to put the lid on the chili completely and it spilled out completely trashing my Frame leather pants and wool coat. So I was left in a pile of mess and still hungry. Seriously?!? Word fail me at how horrible the experience was. Had I not spent the following 30 minutes cursing and trying to clean the aforementioned $1,000 pants, I would have driven back just to scream in their incompetent faces. Those pants will never be the same and I only have Wendy's on 17N to blame for that. Thanks a lot, slackers. read more

Upon arriving to this Wendy's drive thru, we saw our first 'great' sign - and employee smoking INSIDE the wendy's. As we pulled up to the speaker, there was a delay. I heard screaming and was told by the employee that "an emergency was taking place and no food could be ordered". The emergency ended up being a full fight outside of the drive thru window where both employees did not know how to react. The fight was minor but still posed a threat and the only way to exit was through the fight. Whatever you do, when you see a place is rated 1.5 stars avoid at all costs !! this wendy's is unsafe and clearly has poor management. read more

Wendy's - cops breaking up fight outside drive thru - Burgers Near Me - Ramsey, New Jersey

By far the worst Wendy's I've visited. Came here on a whim with the wife and I'm not in the habit of going fast food for obvious reasons and well this Wendy's didn't disappoint DON'T COME HERE if you want any semblance of a good fast food experience if there is such a thing! When we walk in they announce in a loud voice if you want more than a 20 piece chicken nuggets you're out of luck... We order our meal, I ask for seltzer they have the new automatic Cocoa Cola soda dispensers and guess what? Yup you guessed it almost every option they give you was unavailable. I mean what the heck? How are you even a "successful" fast food restaurant? Well I'll answer that question for you all... they aren't from what I see in their ratings here on Yelp... too bad I didn't look sooner... if this review saves anyone else from the stomach ache then good! Perhaps the manager or owner will see this and make some much needed changes! read more

I don't eat a lot of fast food but Wendy's is always my choice. I stopped at this Wendy's on the way to the Catskills and my order was fresh, hot, and the staff was very friendly. I would recommend this as a stop for anyone! read more

They don't have ANY customer service. they keep the doors locked and do not answer the phone number provided on their site. If you order through Door Dash they Do not have an efficient system put in place for these types of orders causing hard working people money any time when they are trying to work. The location on Route 17 North in Ramsey NJ desperately needs better management and staff! read more

Went through the drive-thru last night. Not only was the wait extremely long even though I was the second car on line, but the employee I interacted with in the window did not wear her mask properly. It was NOT COVERING her nose. I watched her make my drinks like this. She served me my food like this, took my credit card. Thanks Wendy's for putting my life at risk of COVID-19. read more

Slowest Wendy's I have ever seen, expect to wait at least 15 minutes inside to place your order and 20 at the drive through.

This Wendy's is the worst in New Jersey my entire family decided to buy food here it was the worst the decision ever the employees are rude and careless I saw a lady making fries who wasn't wearing her mask properly then she touched her nose without even washing her hands I tried to speak to the manger which happens to be a young lady who has no clue what she's doing she said to us " I will talk to her later I have another car " read more

I was very specific in a pretty simple order. I wanted 3 plain sandwiches. Two of the three came with everything on them. Took forever for the guy to take my order and it was wrong. The meat in the burger was also super dry. Worst burger I've ever gotten at Wendy's. read more

Went to Wendy's tonight for dinner and got their apple chicken salad and received this month old expired packet to go with it. Ew. read more

Wendy's - a salad and a bag of nuts - Burgers Near Me - Ramsey, New Jersey

Asked for no onions in my chili and they did not listen so my dinner is spoiled. Thanks for not listening Wendy's read more

This place is TERRIBLE!!!!!! There has never been a time when they have gotten the order correct!

Once again, got our order totally wrong at the drive up. The staff does not care. Management does not care. If you use the drive up, be sure and check your order before leaving even if it holds up the line. The chances are that you didn't get what you ordered. I know that it's just a fast food place, but I'm still astonished at the incompetence and disregard for customers. Shameful! read more

I don't get lazy enough for fast food often. I usually skip them unless I have specific cravings. Today, it was just pure laziness. I pulled up to wendy's just to find out that you have to request for a slice of tomato to be included in your sandwich. So, I went ahead and requested for one. After I got back to the office, there was no tomato in either sandwich:( I guess they lose one star for that. read more

I am writing this review simply to pose this question... Why in the heck does the drive through dump you right onto Route 17???!! I wanted to park for five minutes and eat my grub but instead I was forced to merge onto the highway as soon as I drove away from the window. Not cool. You're not letting me live my life, Wendys. read more

This Wendy's location is absolutely terrible the food is disgusting. the burgers are dried the buns are stale lemonade is watered down and the microphone doesn't work when you're trying to place a to-go order. got no strawz. I ordered two small french fries got one value fry and one small did I mention that the burgers were paper thin and dry as sand! this Wendy's sucks , and employees aren't very nice either but I don't want to be mean they might have just been having a bad day. read more

People are rude, food is often cold or covered in salt. Don't go here unless you're dying of hunger. Even then, try to avoid it.

Amazing food great place, great empolyees

I don't know if some of us went to the same Wendy's but this one was AWESOME! Best customer service in my entire life and they let me have a free drink on the house! Thanks Pat! Also, even though the Wendy's was closing, she still never kicked us out and let us take as much time as we needed. Overall, amazing food and amazing service. Everything was quick and yummy! read more

They messed up my entire order on the drive thru line and gave me a hard time when I asked for what I ordered. Ended up leaving with a totally different sandwich than what I had ordered. All they gave me from my order that was correct was a frosty. read more

I had a very pleasant experience at this Wendy's. Cashier Pat was an absolute joy and she greeted me with a big smile! After ordering, I was greeted with a "Thank you for choosing Wendy's, Bill" and it filled my heart with a warmth that my mother never gave me as a child growing up. Please give Pat a raise because she is crushing it! Also try the nugs, they are to die for! read more

This Wendy's is awful. The drive thru takes forever, and to top it off the food is absolutely disgusting. I literally took two bites of my salad and through the rest out. The fries were even gross, how can you mess up fries?! This place needs to close. Put something else here, waste of space. read more

We live nearby so we have been ordering food from this location maybe once every month or two for the last 15 years. In the last few years, I cannot recall one time that the drive thru staff has gotten our order right. Usually, I am able to spot their mistakes before I leave, but on many occasions, I have made it home only to return to the store with my incorrect order and to add insult to injury, the manager cannot communicate!!! BEWARE! read more

Worst Wendy's ever. Not only did they forget 2 of my sandwiches, the manager was rude when I called. Avoid this location.

Doesn't even deserve a star to begin with!! Came in during the busiest time, 6pm. I waited patiently for my order. I noticed that the people AFTER me were receiving theirs. They FORGOT about me! I waited for over 20 minutes. Everyone was complaining. It was a fiasco. The people behind the counter were like the "blind leading the blind". This was my very first visit because my kids wanted it - NEVER again! I ordered a grilled chicken sandwich - I took a bite and threw it out - wouldn't even give it to my dog. IT was like cardboard - dryer than sand! Horrible service and food! DON'T GO!! read more

This location is the worst Wendy's I've ever been to. I'm not sure if they were short staff or they were just super slow employees. There are only two registers but they had one open only even though there was a long line. The lady at the register seemed frustrated and overwhelmed. We got our food quickly after we ordered but my nuggets were dry and cold. Not to mention, I hate when employees forget to give me the sauce. I won't be coming back here. read more

Wendy is no friend of mine. Wow its like she lives next door invites me over for dinner then undermines me. Do you hate your customers? Seems so ....got 48 hour food poisoning ( ALL 3 OF US) , 75% of the time the order is truly missing something ( called manager their sorry once again ). Communication whether its at the order platform or at the window is stressful and arrogate at times. Wendy your a princess in a good location taken her customers for granted . There's more... whole place is a mess inside and outside maneuvering your vehicle is a true challenge : a accident conducive design,. THIS LOCATION SHOULD BE A POSTER CHILD FOR A DISFUNCTIONAL BUSINESS MODEL. After 20 years of being sorry maybe you should care just for your selfish entertainment hmmmm. read more

I ordered the 4 for $4 meal with an additional grilled go wrap. The fries were too salty, and the burger was cold. The cheese hadn't even melted! I think the drive-thru dumps you onto Rt. 17 so you can't go inside to complain. What an awful Wendy's! read more

I go here all the time. Do you think after going to this place the employees would at least say Thank you when giving you your food that took for ever in the first place.. Listen buddy!!!! You say thank you to your customers after they spend their money at your restaurant.. Have any idea what customer service is ???? read more