It's Wendy's so my expectations were already low but this experience was terrible. We only ordered 2 biggie bags through a mobile order to be picked up in the drive thru and somehow there were multiple mistakes. Both drinks were the wrong thing. The frosty was the wrong flavor. They didn't give us straws or a spoon. The sauce for the nuggets was missing. Generally poor experience overall. I'd say try a different fast food restaurant where you might actually get what you ordered. read more

When you don't have a specific bun, i.e. pretzel bun you should inform the customer at the time of ordering not when they're sitting down 20 minutes later it's cold and it's not even what you ordered!! I was told they just didn't have them so they put whatever together for me greatly appreciate it for giving me not what I ordered! And my tip for the evening is add ice to drinks, especially when they pee warm!!!!! read more

We went for lunch around 1:00 pm on a Tuesday. There was only a few people waiting so everything seemed fine. But it took over thirty minutes and a few heated words before we.got our food. At one point their were probably fourty people waiting for food. I finally started warning people behind me to go somewhere else. They were getting door dash orders faster than they could even take care of them. They were prioritizing them and the drive through above the people dining in. I will certainly stay away from this location. read more

Just horrible. Service, wait, and twice in a row they got my order wrong.. nothing works, no ice, no napkins, dirty.. this place went to shit. read more

Very decent for a fast food place.My family loves it,service is okay and we usually use the drive through at this location.My kids love the spicy chicken nuggets,my husband likes the spicy chicken sandwich and I really enjoy the lemonade! read more

Wendy's - a drink in a plastic cup - Fast Food Near Me - Plainville, Connecticut

This location is understaffed and service is very much lacking. They were out of popular sauce choices for nuggets and tenders. Soda machine had no ice and needed to be serviced. All soda choices were flat. We ate inside and they closed the dining room at 6:30 pm. There were people wanting to come in and the manager on duty was extremely rude to these customers. We will not dine here again. read more

Wendys is my go to for fast food/ drive thru. They always prepare the freshest burgers and have the hottest fries! The quality of this Pretzel Pub burger is outstanding! The generous amount of toppings piled up definitely makes it one of my favorite burgers and I'm so happy they brought it back! It has frizzeled onions, beer cheese, munster cheese, pickles, Applewood smoked bacon, and a honey mustard sauce. The combination is delicious and affordable. I love how I don't have to wait long for a quality burger and how this establishment is located so conveniently in most of my surrounding towns for a last minute restaurant stop when I'm in a hurry. I also love how they have the biggie bags for 5$ and a variety of desserts to choose from as well. They even have breakfast. I just can go on and on about all the great things this fast food chain has to offer, but I'm sure you already know! read more

Wendy's - Pretzel Pub bacon cheeseburger - Fast Food Near Me - Plainville, Connecticut

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I went to Wendeys after a movie at AMC theatre, and was about to get a vanilla frosty due to my sore throat. KNOWING they close at 2am they told me they were closed due to a VIRUS apparently that has infected the restaurant, and apparently was CAUSED BY the fire department. My throat continues to hurt til this day. read more

Do not come to this wendys it is the most unprofessional and disorganized fast food restaurant you can ever go to. multiple times ive come to this restaurant and they have gotten more order wrong over and over again. who forgets to put the burger in the bag?‍ read more

Drive Through service was terrible because they gave half of my order and when I ask them for the rest of my order they were questioning why was checking my order even though it was their fault . read more

Came to the drive through after shopping at Lowe's next door. Service was excellent much faster than I expected and as always food never disappoints. read more

Wendy's - Yummy! - Fast Food Near Me - Plainville, Connecticut

This Wendy's gave me a solid fast lunch with quality customer service and something rare in the fast food industry, service with a smile! Burger was hot, juicy, put together neatly. Person working the register was friendly. The young woman who was working the food had a positive attitude and a smile the whole time. Was definitely a nice change of pace! read more

After a late movie, I stopped at the drive through for a late dinner on the ride home. Of the Wendy's I have been to in my life, this will not be at the top of my list. The server at the drive through was very nice and friendly considering the late hour, but the fries were out-of-the-fryer hot and soggy, and the burger was cold and tough. My theory is the patties may have been out for a little while and not heated long enough for the cheese to fully melt. It was a meh experience. read more

I could not pick up my door dash order because the doors were locked and only the drive thru was open at 7:30pm. I had to wait in a 20 minute plus drive thru line while the food was ready and getting cold. The same is true of any app orders. Avoid at all costs IMO. read more

Legit the worst Wendy's ever. I live down the street- so it's very convenient but legit EVERY time we go we're missing any item or they get the order wrong or even BOTH! Can't stress enough when I say every time!! If we didn't live so close we wouldn't go here but honestly I'm just going to go to one farther if I want Wendy's going forward. Literally the people that work here are idiots, I don't get how you can mess up so bad all the time!!! read more

this wendy's has a lighting problem that's even visible from the drive thru. the problem is that the interior is mixing two different shades of light: blue and yellow. the new yellow light look good. you need to make your fluorescents match the new bulbs. and yes, white-yellow always look better. never blue read more

Wendy's - not visually pleasant - Fast Food Near Me - Plainville, Connecticut

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Long drive thru wait. Waited 23 minutes in line with 4 or 5 cars in front of us. Got cold fries and nuggets. This was my third visit- on the others had similar negative experiences. Save time by driving pass this drive thru. read more

WORST DRIVE THRU IVE EVER SEEN! Let me tell you (or hopefully owner/manager) that this is THE SLOWEST WENDYS in area. Unimaginable slow. The lines after 6-7pm are almost causing traffic jams. How they have not hired more staff or faster workers is insane. Not to mention there's nothing fast about this food. Also on a side note I got a spicy chicken sandwich that was chewy dried out overly breaded gross chicken. Rip off complete rip off. read more

**beware of images** I have been eating at this location for at least 4 years. I have never experienced something like this within that time frame. But I guess there's a time for everything. On 5.31.19 at 9:37 p.m I ordered a "biggie bag" through the drive thur. When I was given my bag I immediately folded my nag since I live 7 minutes away I didn't want my fries to get to cold. Once I got home I put the bag into the microwave (bag still folded). Once I sat down, I opened the bag & started eating. 4 bites & some fries into my meal I saw a big in my fries. No it did not fly in from anywhere; it was literally moving in between my fries. I immediately stopped eating. When I called the location (took 2 attempts) the manager on duty Nekah was far from empathetic. Her tone was very bland & seemed not to care I just experienced this disgusting thing. I then returned to the location & spoke to the manager of duty she immediately gave me a refund with no apology, no remorse, she just didn't care! I expressed to her her lack of care; still nothing. She said she was confused because nothing like this happens here. I showed her the images I took of the bug; she seemed shocked but again; total disregard. I will not be returning to this location. Sad read more

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Have you ever been to this Wendy's walk up to counter and see the fry guy lift up his shirt to his boobs and rub his bare belly with his bare hands? I have and couldn't believe it! If he unconscien ly does this in front of people what does he do behind the scenes..... read more

Like any fast food place, you are getting what you pay for, and you can't expect more than what you can get for quick, but my last experience here wasn't that great. I went inside just because I find it easier if I'm not in any sort of hurry. When it was my turn I was rushed through my order and could barely even finish the phrase of the item I was trying to ask for. Now, I could see if it was really busy how this might happen, but really, it was just me and two other people who had already ordered and were waiting. There was no big line outside either at the drive-thru. I didn't take it to harshly, I know everyone has their days that you just can't WAIT to be done with, but from a customer service perspective that wasn't really satisfactory. Food here is fine, like any other Wendy's I've been to. It's usually relatively clean, and there's lots of seating. I've seen worse, but I've also experienced better. read more

I go to this wendys location in my town because it is very close to where I live but unfortunately I've never had a good experience. Their fries are usually disgusting and soggy. And I usually have to swing back around or drive Back for something they forgot to give to me. Which sucks because then the rest of my food gets cold by the time I get home and settled down to eat.. The last time I was there I waited in line for ten minutes while they waited on the drive thru customers and then I was cut in front of by a guy and his order was taken right away instead of mine. And I was never acknowledged. The employees were very rude and short with me while taking my order... Not to mention my frostys were not thick at all they were more like slightly chunky vanilla milk. I feel like I seriously wasted almost twenty dollars. read more

It's Wendy's. Pretty much the same across the board no matter where you go. This one particularly wasn't any better or worse. It was a little dingy though and a bit of a mess inside. It was filled with local teens arguing and throwing fries at each other. The food was pretty par for the course. Not sure why I'm even reviewing this. Move along, nothing to see here. read more

Wendy's - Pulled pork everything - Fast Food Near Me - Plainville, Connecticut

Love Wendy's!!! I wish they had more near me. The food at this particular location came out fast see than normal. It is also located in a great place! Staff here is very friendly. read more

Typical Wendy's - nothing more, nothing less (I typically do like it more than other fast food burger places, though). I did find a small bone in my chicken nuggets last time there, though, so I can't see myself going to any Wendy's for the foreseeable future. The manager eventually got back to me after about a week or so and offered my next meal there to be free, but like I said before, I can't see myself eating at a Wendy's any time soon. read more

Just another typical Wendy's. I like coming here for a frosty after watching a movie at AMC theater down the street . My only complain, once got a bad pickle on my hamburger sandwich that I had to spit it out. I can't really knock them down for that, unless quality was a consistent issue, but past experiences here indicate otherwise. read more

Wendy's - the outside of a restaurant at night - Fast Food Near Me - Plainville, Connecticut

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I don't usually write complaints but after getting out of 3rd shift and having to drive almost an hour home, it was a bit disappointing to realize that one of the only open fast food places to choose from was spending approximately 6-10 minutes waiting on each car. The total time spent in my car waiting in line was approximately 1 hour. While most would drive away, this was literally my only option for food aside from Taco Bell. Next time, regardless of what I'd like to eat, I will choose to go to the Taco Bell next door. read more

This Wendy's has better consistency than Southington's but still has some problems. One I'll share with you a few years back- it's worth pointing out. Wendy's was to close at 11pm that day for dine-in. We arrived at 10:42pm. The doors were locked. Someone in there had decided they would close early, well before hours. I ended up writing in about that one. But, for more recent visits. My orders have been accurate. The food's been all right, sometimes not as hot as it should be. Fries remain excellent. It's okay. Not the best Wendy's (somehow, none of the ones I've been to are) but better than some. read more

The cashier i had was so sweet, she really made my day with the compliment she gave me, every time im there i have a positive experience especially when shes the one cashing me out. her name is leslei! read more

Got some food with my son for dinner. Ordered a 4 for $4 and a number 6 with extra mayo. Got what I ordered in a timely manner. Food was hot and correct. Can't complain about my visit here tonight. read more

No complaints about this Wendy's. It's clean, the food was hot and served pretty quick for a Wendy's. As usual with Wendy's, your probably better off going through the Drive-Thru as the majority of the staff is focused on the service point. read more

I like burgers, and they look cool and tasty for some reason when they are SQUARE! haha. Well I came here cuz for some reason i was particularly in the mood for em. So i swung by and went inside. They have a nice seating area and a nice look to the inside. I was a bit confused when i was walking to the line cuz there was people standing everywhere, and the poles to control "people traffic" look as if they were randomly thrown in the middle of the floor. People were nice but my order took longer then your average "fast food" place. And when your waiting, sanding and looking at all these pictures of nice, big juicy burgers dont help none! ahh! read more

Everytime I go through the drive through, there's always something missing from my order...I'm not lying when i say everytime...I myself used to work at wendys so I'll cut them a break on the rating but they need to pick up their speed a liitle in the dining area and check orders throughly on drive through...here's a tip...if you ate going to order anything from the chicken family, have them freshly make it for you so you can get that crisp fresh hot taste...if not the chicken will get kind of elastic when you chew on it... read more

Slow, uncoordinated, unmotivated. Fries were already cold when my burger was ready. read more

Wendy's - Fast Food Near Me - Plainville, Connecticut

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Horrible location. I've continuously gotten undercooked baked potatoes, sandwiches with missing condiments, cold fries, strawberry lemonades that haven't been mixed properly, etc. This happens nearly every time I go there. As a result, I've stopped going there completely and have encouraged others to do the same. read more

Normal food offering but women at counter was very rude. read more

Wendy's - the front of the restaurant - Fast Food Near Me - Plainville, Connecticut

I have never had any problems with this Wendy's, except there has been water in my salads numerous times. No big deal to me, just pat it down with a paper towel and you're good to go. At least I know they wash the lettuce. read more

Just stopped in for there new sriracha bacon covered fries for 1.99... The were fantastic. Hot fresh a ton to bacon and smothered in cheese and stochastic sauce!!!! Highly recommend !! read more

I mean I get that a 4 for 4$ is 4$ but this just a Nasty Patty ewwww but not as nasty as the attitude I just received tonight along with this just by saying " I'll have the strawberry lemonade for both meals " only to hear " Duuh look at the screen " when ACTUALLY it wasn't tho other wise I wouldn't have asked ?! DUH .... it's always a hit or miss with this location i go for the convenience but it's a shot in the dark ....usually food is always colddddd .... another female handed me my food I was hoping it was the girl who took my order so I could let her know myself i didn't appreciate her service and how rude she sounded and how luckily for her I was in a different mood today .... the other female who had took my order over the speaker at the drive thru had a Spanish accent and was working this am at this location ( new Britain rd Plainville ct ) I just got back to my job only to see this made me even more mad and I'm more pissed i even left out at this time in the cold for cold food smh horrible smh the date and time is December 27 2018 2:04 I went to this location at 1:25am it wasn't the African American girl at the window it was the Spanish girl who took the order read more

Wendy's - a sandwich with cheese, bacon and tomato - Fast Food Near Me - Plainville, Connecticut

Service inside was slow...they had enough staff for each postion ..it was clear management was new.i hope for better results in future...till then I'll take my free refill mam!! read more