Some of the worst service ever. The are not even using gloves during this time of crisis. Ones I seen that it through my whole Wendy's experience off. read more

Wendy's - Some of the worst service ever. The are not even using gloves during this time of crisis. Ones I seen that it through my whole Wendy's exper - Fast Food Near Me - Pinole, California

Man.... went to try there new breakfast offerings and was surprised, but not in a good way . Ordered the baconator combo and upgraded to a frosty chino drink , order came up and before I got my drink , the manager/ owner told the cashier that she had made me a large instead of the small that I ordered. Told her to remake it instead of just giving me the large ! The drink was made correctly the 1st time and had the "frosty" portion in said drink , the remade drink was sans frosty and just an iced coffee. I go back to the counter and the cashier says that it isn't supposed to have frosty in it ! Didn't feel like arguing at that point as I didn't want extra "flavor " in a 3rd remade frosty chino ! Just not how I wanted to start out the morning, which just got worse after that ..... read more

Worst Wendy's in America. Rude. Forgets to give you your drinks or forgets to give you your food, depends on the day. Don't ask for a receipt. Do ask to change your item or upsize. Your Oder might be sabotaged or shorted. Rather drive 20 miles out of my way than go here. read more

Best Wendy's in the Bay Area!! Your order is always accurate the service is quick. The customer service is beyond what you would expect from fast food. This should be the corporate training store. Major plus the employees love their job and it shows. The honey chicken biscuit is tasty too! read more

I love this restaurant ! My favorite one is the single cheese burger meal. Done right . Crispy bun, juicy patty!However this place stands out. It is clean, friendly service, and much better than average food for the price... read more

RIGHT! My fries were cold and they didn't give me a receipt.. when I walked in for them to redo my fries and print me out a receipt.. they refried fries that were already sitting there , gave me those and made fresh ones ..they didn't want to give me my receipt the girl that handed me my fries rolled her eyes at me because she didn't feel like getting me a receipt and the guy in this picture told her that I can wait that she had other stuff to do .. by the time he approaches me like 5 min later I'm upset and I'm telling him how rude his staff is .. he puts his hand in my face telling me to calm down and I tell him to get his hand out my face and he tells me to leave and as I'm turning around he called me a " B****" .. they need to get a new owner and new staff read more

Slowest fast food. Takes so long before they take the order like they only want to serve one person each time. It's the only place thats open afyer midnight in the area so I still go from time to time. Food is alright, so far never got sick yet. ‍ read more

We got lunch here on New Year's Day. We were happy they were open, as we just wanted something quick. We used the drive thru, and didn't have to wait long. The chicken sandwiches were good, and we shared the large Frostie, which they made half chocolate and half vanilla. read more

Do not go here on Sundays they have the worst manager working... She's very slow and does not understand customer service...

11:34pm, went to the drive thru and this guy says, "I'll be right with you." When he got back he said, "I'm sorry our system is down." As we were leaving, we saw 2 females and a male lighting up a candle to sing happy birthday. So tell me, do I think your system is down? Yeah right. You guys are on the clock but don't want to work. You don't deserve to have a job when others are actually willing to work and make that money. You guys are horrible. read more

Horrible service. Pulled in drive thru. The lady working the drive thru was extreme rude when taking order. instead of asking me to please hold. She rudely said hold on and dismissed me. When she came back she did not apologize and just ask what do you want. read more

This place charges a crazy strange and unfair .59 cent fee to anyone who uses a credit card! This is likely illegal in California. I probably should have just walked out but since I had cash and was hungry, I paid cash. But I cannot recommend this place to anyone since they do not inform you of this fee up front and when you ask them about it, they act evasive, like they are doing you some sort of favor or something. If I was the owner of this establishment, there's no way I would treat my customers this way. Not only is it bad business and I would lose customers, but it's just plain wrong. read more

I went to Wendy's Christmas eve ordered a half taco salad they gave me a tablespoon of chill. I called complain was told they are not to fill the cup however this wasn't even half full not acceptable wasted my money read more

Wendy's - Fast Food Near Me - Pinole, California

cookies missing out my bag. asked for two frostys from my rewards Gurjit was too worried about going home he didn't put it on my order and when i asked i was told to use them my next visit. trouble service Gurjit shouldn't be at the window if he is hard of hearing. read more

Clean store. Above average for the Pinole area- thank you Wendy's team! Standardized food portions are a good thing in this Pinole Fitzgerald drive area. Drive through is efficient and the staff is nice. I like the salads and the drink options for diet ginger ale with added flavor . Keep up the good work Wendy's Pinole - your team is better than other fast food on Fitzgerald! read more

Wendy's, as many fast food options, is a disposable run in experience. Never super memorable, but hopefully hot food with a quick time turn around. This Wendy's was the best experience ever in a Wendy's, and dare say any drive in. First and foremost the drive through experience was quick and efficient. I could ACTUALLY hear the attendant clear and concise when speaking. No crackling, or miscommunication. Polite and quick, got our order the first time. We , being number four in line, reached the window fast. The employee was polite, AND could count back change after we gave the cash. I find many drive through employees without the register, can't count change. We pulled around to eat, and it was by far the best tasting junior cheese burger I have ever had. I usually dislike Wendy's, my husband loves it, so usually a junior cheeseburger is all I get. It was delicious. Before hitting the road, we parked to eat and I went inside to use the restroom. The employee at the clerk greeted me, unheard of! The establishment was impeccably clean, and even had a fireplace and flat screen in the eating area! This was by far the best experience one could ask for in quick stop bite to eat. The employees were friendly, the place was clean and the food was good. Nice job Wendy's read more

Wendy's - Fast Food Near Me - Pinole, California

I just want to say, the staff here is very rude! On Saturday (7/11/2020), my sister came through the drive thru and was trying to order a soda but the cashier was not able to hear her and kept speaking over her and while my sister was repeating her order, she called my sister a "fucking bitch" over the loudspeaker! Yesterday (07/13/2020), my sister and I were in the drive thru and spoke to one of the managers and he recalled hearing the worker call her a bitch and informed us that after that she made a statement stating that she wasn't scared of my sister, but my sister was never aggressive in the first place. Finally, today (07/14/2020), we went to the drive thru and I gave that same lady my card. She handed me my card and told me that it was declined twice which isn't the case, there is just a probably with the strip on my card so I asked her if she could please run the card again. She she told me she already did it twice and I repeated my request that she run it again. She gave me a very disrespectful look and rolled her eyes, ran the card again, was laughing with her coworkers and mugging me and my sister through the window. She took a long time running my card and she kept looking at my card, which made me feel quite uncomfortable. Finally she hands me back my card and I asked "oh so did I work?" And she then proceeds to call ME a bitch which set me and my sister off. I asked to speak to a manager (different guy than from yesterday) and he was very rude in how he was speaking to us and then turned around and asked the girl if she called me a bitch and of course the girl lied and said no and he just shrugged. She then comes back up to the window and calls my sister and I "motherfuckers" and tells us "fuck you" and what is even more appalling is that during this whole scenario from start to finish, the girl was in there laughing as if the disrespect is funny and she is untouchable. I ended up asking for a refund of my meal. This is not only horrible customer service, but it is a disgusting way to carry yourself as well as the company name and values you are supposed to be holding. The extremely disrespectful worker's name is Jasika and she should NOT be working there with all these occurrences in less than a week to the point that she seems to be comfortable with being disrespectful. I will be calling corporate daily and escalating this issue if necessary until appropriate action is taken against her because this is absolutely uncalled for. read more

When I went to Wendy's I was in the drive through to get my food last week at night and this fat India dude kicked everyone out from the drive through for no reason and Wendy's was open for couple more hours bad experience there read more

The drive through people are so damn slow! I was in the drive through for almost 30 minutes and there was only 2 damn cars in front of me! Like what the hell is going on!? Do they just hire slow stupid people!? read more

This is the worst fast fast food place around here. First off, the lady at the counter who took my order on June 29, 2018 at 1130 am was rude and brain dead. First very rude, than informs me the chicken nuggets will take 4 minutes to fry. 10 minutes later I go to counter and she never even told me my order was done. The floor was so sticky your shoes stuck to the floor. When I mentioned it she shrugged her shoulders and said "oh well." Why are we raising minimum wage when these workers are rude, and can't even provide proper customer service. I will NEVER go to Wendy's again! As a final note, the food was not good. read more

Got some chili and some Jr. Deluxes. Service is pretty good... They have a TV in there and they were playing the warriors game!! Yeeeeeeeeeeeee read more

Wendy's - Fast Food Near Me - Pinole, California

This Wendy's is definitely horrible. First time coming here and the staff are chit chatting and completely forgot one of my orders. Had to agree with other reviews about their customer service. The two drive thru Indian girl taking orders was just yapping away. Not coming back ever again. I am disappointed in Wendy's customer service. Back to in and out fast food only. Oh wait, forgot to mention that not everyone wore gloves and it's covid! Gross! read more

Really can't believe how many times this locations messed up my order literally only come back because my wife likes their salads I know fast food places can get hectic and confusing but really it can't be this bad read more

Wendy's - Ordered the chicken ranch with bacon and got this ? Really ? Not even close to what i ordered - Fast Food Near Me - Pinole, California

wanted fresh food, not meat and no one seems to offer it. came by wendy's and bought the strawberry/blueberry cup and a side salad. am a happy camper. thank you, i'll be back. read more

Usually very, very slow compared to other Wendy's. They frequently get my order wrong and/or leave items out Today I ordered a large chili. I was given a small and it's only 3/4 of the way full. I've had it with this dishonest business and the rude fat lady with the hair lip read more

Wendy's - 3/4 full - Fast Food Near Me - Pinole, California

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Drive thru line was long. My drink was flat. My cookie sundae was so small bout 3-bites worth. Very disappointed. This is unacceptable. Had to choose 1-star to post. I give them a negative 5-stars....... read more

BUGS ALERT: Just bought something and If could give no stars I would. I previously had the salad a year or two ago and the blueberries were rotten. Today we give it another try only to find a BUG in the salad that I already at more than half of! A BUG! I attached a picture for the world to see. DO NOT GO TO THIS PLACE THEY HAVE BUGS OR ROTTEN FOOD read more

Wendy's - DO NOT GO TO THIS PLACE THEY GIVE YOU FOOD WITH BUGS - Fast Food Near Me - Pinole, California

Filthy bathrooms, unfriendly service and my hamburgers were cold. Order taker tried to tell a customer that root beer floats were available as a self service option (really!). The man believed him, ordered about $40 worth of food, but tried to pay with a hundred dollar bill. However the order taker said they couldn't accept it. The customer walked away without ordering, and when his supervisor came over to help the him void the order, the two said something derogatory about that customer. Very said! Stay away from this location! read more

I'm really disappointed with this location as for the food and service. Went through the drive thru and took a while to get our food. Not only did it take a little bit but after we got our food the gal at the window didn't even hand us our bottled waters we ordered with our meals so we had to sit at the window waiting for her to notice we we were still there waiting for windows. After a couple of minutes of her laughing it up with her coworker she finally realized we were there and then opened the window and didn't even ask if we needed something but just gave us a blank stare with no words coming out of her mouth. After we asked for our waters she handed it it to us with no apology or anything like it was our fault we didn't get our waters. The worse service here but what do you expect from young teens who don't care? As for the food it was soggy and not fresh. Won't be coming back to this location at all. read more

I went through the drive thru Sunday morning 3/18/18 , I got fries and some nuggets with a strawberry lemonade and my fries were so cold so I went back through the drive thru . Do you know they took the fries I had in my bag and put them back in the grease and added more salt . My fries was so burnt and overly salty . THEN my nugget had a hair in the very first bite !! I will never ever ever go back to this place!! I hesitated on going and went and it backfired . By time I noticed the hair in my nugget I was already on the freeway and I was so damn upset !! read more

Were out of basically half the items on the menu. Asked the lady for $5 meal, side salad, bacon fries, and lemonade. Pulled up to window to pay the man but our order was completely different. He said we ordered the 4 for $4 with a lemonade. Lady who took our order stood in the back accusing us of saying we changed our order. Dumb b*tch, learn how to listen with your ears. Fries were soggy as if they weren't fully cooked. Didn't even fill it up with fries, barely half full. Lemonade was 70% filled. Such a cheap place. I paid for the food, why half ass everything. read more

I just walked out of this place and everyone seemed to be working hard, cooks, cashiers everyone but one asian lady...I didn't catch her name, I was too busy watching her belittle they cashier and the person working the drive thru window...honestly the lady was totally disrespectful to the workers and I don't know if she has a problem with color or what but she stared at me and another black customer as if we had paint on our faces...she was actually taking orders until I came in and stood in her line...she made the black cashier take my order but I just went over to Angel...who was very professional and so was the female cashier at the Time...I just got a large sofa instead of buying an entire meal because I did t want to spend my money there anymore but I was too thirsty !!! read more

Worst experience ever at a Wendy's. Ice cold fish sandwich. Half cooked nuggets. Saw 3 orders returned due to mistakes juat while i was waiting for my lousy food read more

I ordered: 6pc spicy chicken nugget, large fry, jr bacon cheeseburger, and large unsweetened iced tea. Fry was literally half empty, and they were piping hot so I know they were fresh as opposed to giving me the bottom of the barrel and not filling it up all the way. My 6pc spicy chicken nugget was a 5 piece. These were cold and had clearly been sitting out, so I assume they just didn't want to make more. The iced tea was so sweet with sugar a spoon would stand up in it. Jr bacon cheeseburger was fine. I asked for ketchup and ranch. He handed me one of each. Conclusion: they're STINGY and don't even give you what you pay for. I a read more

I really like Wendy's but the drive-thru service has really dropped off at this location. The new staff can be just plain rude. Today I was excited about trying the new pulled pork sandwich. There was less than a tablespoon of meat on the sandwich. I don't judge a restaurant from one bad meal but that on top of the service and it's In & Out from here on in. read more

Very disorganized. They seemed to be staffed well, but didn't take new orders until they finished old ones which seems to defeat the whole concept of the fast food assembly line. When they did take my order, the cashier wasn't able to answer basic questions about food items and wasn't very friendly about it either. At one point I saw her walk out to the dining room all the way to a customers table to let them know their order was ready when she could have just as easily carried the tray to them for the same amount of effort. Other than that the restaurant seemed clean and the food was fine by fast food standards. read more

Extremely slow, I waited patiently for 8min for someone to speak on the mic. I said hello a few times. I thought maybe it was broken. Someone finally spoke but asked me to hold even longer. The line in the drive thru was short. The car behind me backed out and left so I decided to do the same. read more

Got to say this was the worst wendys I have gone to,cold food,bathroom was scary dark and this place has not been remodeled since it was a grandies restaurant back in the 80,s read more

This place is fuckin awful; ordered a baconator, and the bacon was undercooked. Now this wouldn't be so bad if it was cooked to be edible, but it wasn't. It was quite literally taken right out of the bag and but on the burger; when I touched it, it was still cold in the middle. Still worse, when I sent it back so they could fix it, they just brought me back the same burger with slightly more cooked bacon, and to make things even worse they cursed me out in Hindi afterwards. Grade A service everyone read more

YAY! I don't get sick here, it seems really clean & the staff is friendly & fast. Sometimes they forget little stuff, like my BBq sauce for my nuggets & such, but all in all, sweet place! I'm glad it's by my house. I stop in on my way home from Berkeley. :p read more