The employees are rude af. We came at 12:20am and the drive thru light was still on. We said "hello" twice and on the second time, they turned the lights off on us. We knew they were in there because I know someone who works there. As we drove off, we could see that there were people hiding in the kitchen. The audacity of this place. read more

COVID eating @ it's worst! If I were to do a comparison with the location in Castro Vally vs Pinole...this Wendy's in Pinole would get a big F for Failure to make a descent breakfast. My husband & I tried the Honey Butter Chicken Biscuit that I bragged about eating from Castro Valley, so we tried the Pinole location & let me say these biscuits were soaked down with the honey butter as well as being microwaved.. The wedges had been re-fried if you've ever heard of that? With everything tasting like old grease, the OJ was the only thing right to cleanse the palate if such Garbage! Disgusted. read more

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I love Wendy's. Good food, consistent, appreciate the sea salt fries or whatever they did to upgrade them. But this location always has me wondering if it's going to be a good drive thru experience or have me wishing I went to McDonalds. Every time I'm greeted by nice people on the intercom and at the window. No problem with that side of customer service truly. It's just that their drive thru can be so slow! From getting someone to take the order, to waiting for the food to be ready. I mean, this isn't in and out. And even they have people that come up to your cars to take your order to make it seem like they're hurrying it up. No clue what this franchise location is doing but it's not working. I can't even blame in on a lunch or after work rush. They just probably need better management or something. But I shouldn't be getting through two or more songs on the radio waiting to even get to the intercom/ speaker box thing. Maybe they need to stop with Doordash on this location and start looking at how they treat customers who actually come to the restaurant. read more

Wendy's - Fast Food Near Me - Pinole, California

Was really craving some nuggets. When we arrived there was a line and we waited. When I approached the speaker wasn't greeted and just sat there. I said "hello" into the speaker and was responded with hold on. I order my food and get to the window and the credit card processor went down. The cashier was apologetic, but the other guy (mgr?) had a horrible attitude. Asked if I could wait while it reboots and was told no. I told him I didn't bring cash and his response was "well, we can't help you then." I offered to go to an ATM, but was told I'd have to wait in the drive thru line again. This place sucks. No bueno. No nuggets. read more

This place make you order correctly except because they don't add ketchup in your order. But today I was in real concern because one of the employees working inside of the restaurant ant touch my meal him DO NOT WEARING MASK IS SOMETHING INAPPROPRIATE I hope the store manager do something with this guy read more

Went to the drive thru a week ago, and expected to get my normal sandwich. I usually order a grilled sand which although this time they substituted the bread & salad of the sandwich. They put the big lettuce & instead of the green leafs. They used a regular bun instead of a whole grain one. They could've at least let me know. Not coming back. read more

Rude customer service to a long time customer. I was a victim of iD theft and I was trying to find another card to pay with. The clerk told me there were important people to serve. read more

I've only gotten a free frosty from Wendy's before, so after watching "Keith eats everything from Wendys" from the Try Guys, I really wanted to try their crispy chicken BLT. I ordered from the mobile app, but they don't start making your item until you walk in and tell them that you have a mobile order. I ended up getting their crispy chicken BLT and their classic chicken sandwich (which was free with any mobile app purchase) and the crispy chicken BLT was WAY better than the classic chicken sandwich. It was a little ironic since the classic chicken sandwich is like $5.59 and their crispy chicken BLT is $2.59. I honestly would much rather just get 2 crispy chicken BLTs than 1 classic chicken sandwich. We also got a regular medium fries, and they were honestly not that good, I'd prefer In-N-Out, Jack in the Box, or Five Guys fries instead. We also did carryout instead of drive thru because for some weird reason, the drive thru always has a long line of cars. Overall, I'd come again but only for the crispy chicken BLT. I want to try their nuggets next time because it seems like a popular menu item. The worker seemed friendly, but I didn't really talk to her since I did a mobile order. read more

horrible horrible horrible service . these people are completely rude ! i will never come back to this location again . they need to hire a new staff asap ! 0/10 trasshhhhh read more

The lady in the window charged me for wrong order gave me the wrong food and then wanted to argue with me how #10 is not nuggets but a chicken sandwich even though was asking if it's spicy or regular and what sauce was needed. I had to park go take a picture of the menu to show her then she told me she told me she couldn't do a refund and had to pay for another meal like if you don't know the difference between 8 and 10 don't work the drive thru read more

The last few visits to this Wendy's have been disappointing, but our visit on 1/5/22 was so bad I will never use this store again. We went through the drive through, we were having trouble with the app. We said never mind we will walk in to order. When we went to go in the store, an employee came out and said the app is not our concern it is yours, you have to go back through the drive through. I told him just wanted to order inside, he said you can't, only drive through. As we were walking back to the car, another customer went inside . Today we got a charge for this on our credit card. I tried to call customer service but they are closed on the weekends. I will never use this Wendy's again. read more

The burgers, salads, nuggets and beverages are highly recommended. It is tastier and juicer than the competitions. Wendy's surely delivers a great food products. My only concern is that staffs in the drive thru area may not have the same core values that corporates has. As always "Great product and an excellent customer service" are recipes for success but one is missing, it needs to be fixed. Customer service is lagging in the Drive Thru area as i witnessed in person the bickering among employees in the Drive Thru section and also I witnessed a staff busy texting with his cell phone during working hours. At any workplace, there is no room for business and personal matters. Hopefully, the staffs will come into senses that they all contribute to the success of their company, Wendy's. read more

Wendy's - Peach lemonade from Wendy's. Thirst quencher! - Fast Food Near Me - Pinole, California

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Burgers are yummy! French fries seem to be served cold. When they first switched to the now French fries they were excellent!

Totally disappointed. The guy making my sandwich had NO GLOVES on , and no mask,, putting pickles veggies everything on burgers with hands , plus no mask on. On top he was the manager of the store which is so disappointing read more

Wendy's - Spicy Chicken Sandwich Combo - Fast Food Near Me - Pinole, California

Worst place they didn't want to take my order an hour before closing and had multiple people waiting at the drive thru before telling us the system was down but stil was serving food to other people don't come here read more

I've come to this Wendy's several times over the years. I've never had any significant issues other than the long drive-thru line. Other than that this location is like any other Wendy's I've gone to in terms of the food. I usually go through the drive-thru, but recently I decided to go inside. I was pleasantly surprised at how much work they put into the inside of the restaurant. Everything was updated and they even put in an electronic fireplace. Ever since the 4 for $4 and $5 Biggie Bag menu items were introduced I got for one of those with a vanilla frosty and a fresh regular or strawberry lemonade. On my most recent visit I was craving some chili and it had been years since I had their chili. Unfortunately my memory of their chili was off because it was not good at all. It was bland and underwhelming. I also ordered spicy nuggets and those delivered and were really good. Overall I will go back to this Wendy's I just won't order the chili again. read more

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Horrible service! They ALWAYS forget something in my order. Unfortunately for me, they are my local restaurant so I have to be sure to thoroughly check my drive thru order every time, usually with mean stares by the workers. The last time, I called in after realizing they mistakenly gave me a basic child's hamburger instead of my $7 burger I ordered, and asked them to bring it out to me. I was right outside in the middle of the afternoon and parked, but they refused and said I needed to walk in and get it. I'm disabled and that wasn't possible. I explained that to them but they insisted that I either do that or go through a very slow drive thru for a second time! No thanks. Don't go here. read more

Wendy's - Slow slow slow!!!! Check your bags before you drive off! - Fast Food Near Me - Pinole, California

We always come to this wendys, but today they decided to charge for bbq. Normally, I would be fine with the charge, if there was a sign say they charge for sauces or if they mentioned it anywhere on the menu. I told the cashier I came a 2 days ago and they didn't charge and she told me they started today. So where are the signs?? read more

service was horrible food is normally good but today i had peices of hair in it and the workers tried to say its not one of theirs when i dont really gaf make my food tf over read more

Can only give a good review on my wedges. They were hood. However I specifically put no bacon on my croissant and there was bacon on it. My sprite was watery. Also, the chicken was burnt. Wont be ordering again. read more

They don't even have lettuce and evidently it because of e-coli but all restaurants around them have lettuce. Every restaurant around them is packed and nobody is ever in the drive thru read more

Huge Wendy's found here. Always love their chili, frosties and pretty much anything they make with chicken. But for some reason this location just cannot get to the french fries right. So much potential but as soon as you get them they are soggy, you might as well be eating mashed potatoes. They're the soggiest fries I've ever had. They remind me of McDonald's fries the next day. After getting my order and driving back to work 5 minutes this is what the french fries look like. And this is consistent, when I first started going to this Wendy's about 2 years ago it was the case. I stopped ordering fries because they were always horrible, recently a new manager has started getting the 4x4 for lunch for us regularly and I basically just throw the french fries away. I'm curious how you could actually let this go on this loan. read more

Wendy's - Soggy french fries. - Fast Food Near Me - Pinole, California

When ordering through drive thru , we explained we had a coupon for 2 meals.They did not seem to understand us and told us to just come to the window . We had more items to order and we told them that however the person in the drive thru just told us to drive up with ALOT of unnecessary attitude. We kept explaining how we wanted more items not just the coupon, but he just kept saying come to the window . When we got to the window we had to explain all over again for the 6th time what we wanted. When we hanged the coupon , we were told it was an online only. When the coupon clearly says " not valid online or delivery" . The guy was BEYOND rude. Finally what seemed to be a shift manager came and he had a hard time understanding too but was able to get the order in. Worse customer service by guy in the drive though and he had the audacity to get mad at us for him not understanding. Will never return back to this location again. read more

I really wish they had a better ratio of getting your order right. I want to like this place, but I can't get over how often the order is incorrect. read more

Went pee and the women in the bathroom before me worked here, just walked right out. Did not wash her hands. Gross JK she just washed in the kitchen after her break read more

My Experience here is always the best! I have been frequently coming here with my family sometimes to get food or frosty's for at least 5 years, but My Dad has been hooked on getting The salads and I come by almost everyday sometimes to get A salad or two! At least 3 or 4 times A week! Since coming so often, The Manager Karan Singh, and the crew here have always treated me like family! Always so nice and the food is always fresh! The staff here is wonderful! They provide exceptional customer service with all smiles!! Sometimes when I have had A trying day just coming here and interacting with Karan and the team here puts A big smile on my face and makes my day A whole lot better! Thank you Pinole Wendy's for always providing the best Customer experience and fresh food! read more

If I could not get a star I would. They completely forgot two items in my order that I have door Dash we have tried calling multiple times to just have our number blocked. The audacity they have for the horrible customer service I will be calling corporate tomorrow read more

I had a doordash order and as I was waiting at the window I seen the store owners eating the food while packing orders and one of them even swiped a roach off the kitchen counter. please do not buy from this wendys it is very gross and they have terrible customer service ‍. read more

***3.5 STARS*** Pretty good for a fast food spicy chicken sandwich. We grew up eating the spicy chicken sandwiches or spicy nuggets from Wendy's before this whole spicy chicken sandwich debate existed. The sandwich was piping hot on the outside, juicy on the inside and spicy all around. Not bad for a quick trip through the drive through. read more

Wendy's - Order: Spicy Chicken Sandwich no tomato or mayo - Fast Food Near Me - Pinole, California

Solid Wendy's, my only pet peeve is that when you order Large fries, they literally look like medium fries. It's not filled all the way up. Kind of annoying and defeats the purpose of "large fries". read more

Wendy's - French Fries - Fast Food Near Me - Pinole, California

This is the nearest Wendy's to me for a good while so when I'm feeling like I want Wendy's I have to come here. This location though isn't the best though.. They never give me the correct sauce, like tonight I asked for a sauce for both my meals and revived none and as usual they didn't fill my fries all the way up which is like a pet peeve of mine. Especially when I usually get at least one large meal that I pay MORE for and tonight I got less fries in it than my medium. Smh.. read more

Wendy's - Fast Food Near Me - Pinole, California

Ordered Doordash delivery since they had a deal and there were subs made my sons chicken sandwich without notice and an excessive amount of sauce. It spilled everywhere. It was actually quite funny but we were hungry and it didn't make for a good sandwich. Barely filled up our box of fries. Two stars is for the chocolate frosty. read more

Excellent fast food joint! The food is always hot and freshly made! I've never had a bad experience at this Wendy's! Fries are nice hot and salted wonderfully! Chicken nuggets and spicy chicken sandwiches are the best!! Can't forget a good juicy burger!!! Nothing but good things to say about this location! I am a regular and I come here often for lunch! read more

Their Combo (burger fries and drink) very affordable.. Prompt taking orders and prompt serving it too... The only thing we miss is their Salad Bar which they don't have.. Location is close to freeway and other stores... read more

Wendy's - Delicious Combo - Fast Food Near Me - Pinole, California

Why say you're open till 1am yet tell people you're not taking orders and it's only 12am? Turn the lights off then abs change your info on the site. read more

I went last night to get food for my grandparents and I, I went through the drive thru, they handed me a few bags and told me have a good day and I said actually I still need my drinks and I was very polite, the girl in the drive thru was sweet. When I got home I realized that I was missing a burger and I looked at my recite to make sure that I had payed for it and they called the store, this was at 8:15 Sunday night. The man who claimed to be the manager of the store proceeded to call me a thief and I said excuse me? I said I still have all my bags untouched and drinks as well and I'll bring back to have my money back and he said he'd pay me for everything but the sandwich. I was pissed so I asked for his name. He said I don't have to tell you anything, I then asked for a manager and he said I am the manager, so I asked for his employee number and he hung up on me. I called three times after and he picked up and hung up the first two times then left his phone off the hook. He's pretty pathetic and I'm almost positive he wasn't the manager. Watch you money guys. read more

This is by far the worst customer service I've ever experienced. My Cashier Karan for Order #3472 at 11:15pm. I asked for a moment to get my order together his response was "Well there's a line behind you" mind you I pulled up about 10 seconds ago. I said I was ready obviously he wasn't cause I gave him the order he didn't get a single thing. He was condescending when I asked if my fries could be fresh responding "No They will be Soggy" AND THEY WERE. He was upset that I asked him to repeat my order at the window cause I have a food allergy that he didn't repeat. I ordered the 20 piece nuggets and he charged me $7.38 when it was on special for 2 for 5 and refused to correct it. I will be reaching out to hire management as this is ALL UNACCEPTABLE. read more

Went drive thru, one of the worst experiences I've had. They messed up with the order, didn't hear us out and when we found out we were missing a burger, the guy says I usually don't mess up orders and went on this rant that I get things right when in fact he also missed 2 large fries, he told us to go around again to purchase again. Cliff notes version: 2 arrogant workers Doesn't repeat orders Rants about how he doesn't mess up when in fact he completely messed up the order They don't apologize for the mistake Please avoid this Wendy's at all costs, go to Burger King next door. read more

I went to Wendy's tonight because the line at in n out was too long. What a mistake. The line was just as long and I can't speak on how the food was because they didn't give it to me. I was told my card was declined by a rude male worker wit long hair - which was funny because my bank account said otherwise. I attempted to provide a different card and sat staring at him chit chat for 4 mins straight as the line behind me piled up. When he finally opened the window again he said I was "judging him" which I was definitely judging considering I worked in the food industry and am pretty certain I was receiving terrible service. So, I drove off empty handed since clearly gossiping is more important than serving your patrons here in Pinole. read more

Some of the worst service ever. The are not even using gloves during this time of crisis. Ones I seen that it through my whole Wendy's experience off. read more

Wendy's - Some of the worst service ever. The are not even using gloves during this time of crisis. Ones I seen that it through my whole Wendy's exper - Fast Food Near Me - Pinole, California