We usually order the family meal from El Pollo Loco whenever we get a coupon in the mail, and it's always a great deal. The chicken is flavorful and grilled to perfection, with that signature smoky taste. The sides are fresh, and we especially enjoy the mash potatoes and coleslaw. Service is generally quick, and the portions are good for the price, especially with the discount. We usually order to go but when we've dined in, their tables are clean. read more

I've been coming to El Pollo Loco for years, and I've never experienced service this consistently poor until recently. It seems like every time I visit during the evening shift, there's a problem. They're often out of menu items, my order is incorrect, and the customer service is disappointing. The staff frequently yell across the restaurant, which creates an unprofessional atmosphere. There also appear to be multiple employees standing around talking while customers are waiting. On top of that, the food is often packaged carelessly. I've received bags with sauce containers left open, causing sauce to spill all over the food and the bag. I've always enjoyed coming to El Pollo Loco, which is why this has been so frustrating. I hope management takes a closer look at the evening shift, provides better supervision, and addresses these ongoing issues so the level of service reflects the standards customers have come to expect. read more

Stopped by yesterday and used the drive through and got a chicken burrito $11.35 to my surprise I checked my bank that afternoon and not only did I get charged for the burrito plus another order of over $17.50. Be careful when using your card at the drive through!! read more

I always order the burrito bowl or Chicken Tostadas salad or Pollo Bowl and always the Homemade Tortillas Soup. It's filling and tastes good. I order for delivery because it's a few towns away from where I live and the only one. There for I order from there twice the month. The process very reasonable and my food arrives still warm. I have no problems with the food so the service is good. I haven't been to the building to tell you about the outside or inside but they have been located there for while. read more

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The foods were way better than I expected! The drive thru was smooth and my family and I enjoyed the meal read more

The BEST grilled chicken! I've been a fan ever since they opened years ago. It's always a good experience when I visit. Not much of a wait and pretty clean. read more

El mejor pollo recomendado 100% Un pollo asado que me recuerda a México Le doy 10/10 read more

El Pollo Loco - El mejor pollo que he probado - Mexican Near Me - Richmond, California

I always order this place chipotle burrito but almost year last two times I get burrito me n my husband stomach get upset after a year I again order thinking may be it's better now but this time taste getting worst n worst chicken chipotle burrito it's hell bad and again my stomach got upset I m sorry I don't come back this place again read more

Acá o de comprar una order de pollo de 12 piesas y solo me dieron 8 no es possible siempre es lo mismo dan mal las ordenes

Just an update it's been a month already but I got the noravirus from this location. Spoke to management. And was able to let them know the day and time I got their chicken. Hopefully they did some deep cleaning read more

The food was okay but the noise caused by the man using a cleaver on the aluminum chopping block was too much for me to handle. I hope they start using a wooden chopping block soon. read more

Pretty great deals and lucrative bonus if you buy more I like El Pollo Loco because it's a lot of benefits And quantity.

Very upset, our order is wrong every time we come here and it's sad. They are making a bad name for the other El Pollo Loco's. Get the order right and if you don't understand don't say yes. Just say no and get someone who speaks the language of English in our country! It's been a while since I went back and thought I'd try it again and still very dissatisfied!!! What a shame for ruining the other restaurants under this chain. What's worse is when you call they don't answer I have to press 2 to leave a message and there are a ton from other customers. I would not recommend this place at all. Order is wrong or double charge on you order because the cashier messed up. Smh Burnt chicken and I asked no chips on the salad read more

El Pollo Loco - Burnt chicken - Mexican Near Me - Richmond, California

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Went here during dinner time and the drive thru line was busy. I ordered a original pollo bowl but subbed chicken for shrimp with a soda and chips, an order of creamy cilantro dressing and regular chips ans guacamole. Come to find when I get home 40 minutes later that they did not give me the cilantro dressing. I also forgot to ask about my soda so I guess that's on me. Also, the bowl contents was skimped on. When I go to the Hayward location, they have it packed. Quite a disappointment. read more

Ordered through doordash. Food was perfect and we got everything that we ordered. They put a generous amount on our ordered sides as well which we really appreciate. read more

The service was excellent. The food was phenomenal, outstanding and amazing the cooks were respectful and very polite and they we Showed amazing hospitality read more

Constant banging of meat cleaver makes it impossible to enjoy being here. When I asked him to stop, he said he was required to do this. I do not know how frequently they do this, but they did it nonstop Sunday evening 6/29/25. When I tried calling a few hours later to talk to the manager, he could not hear me and I could not hear him because of the banging. When I tried to ask him to have the banging stop so he could hear me,, he hung up the phone. No concern for employees or customers. I will never return. read more

Bad service They put you to wait I ordered chicken and it was not cook all the way it was bloody their understaffed, employees seem stressed.... Me dieron pollo crudo y con sangre read more

I've never been inside and always use the drive through, on average maybe 5 times a year. I have never had a bad experience except once several years ago, I got tainted chicken or something and got some minor food poisoning from it. I have however been back several times since then and have had no issues so that was probably just a one-off. The drive through always seems quite efficient and pro tip, one of the best values here is the pollo bowl. Check it out as it's still under $6.00 and for me is enough food for a meal. Granted, it's mostly rice, just topped with some diced grilled chicken and salsa, but it's tasty. read more

Location is not so safe. Food is good esp the chicken. Long line waiting for your food. Wish they have better system so the wait not too long. read more

I love the the double chicken avocado Tostada bowl salad. My friend also loves That dish. The personal is friendly and nice. read more

** The following review reflects my delivery experience DURING the shelter-in-place order currently in effect. ** So when I saw El Pollo Loco on Grubhub, I had no idea it was a part of an old, long-standing fast food chain that started in Mexico in 1975. Did you know there are 487 of them and that the one down in Anaheim produced a 3,112-foot long burrito that weighed two tons, big enough to make the Guinness Book of World Records? That must have been some burrito. I was drawn, however, to the chicken. For a flat twenty bucks, Jamie W. and I could get the 10-piece Legs & Thigh Familia Dinner. It came with a bag of tortilla chips, a bunch of salsas, and two large sides. We chose the Black Beans, which came drowning in a black pool, and Broccoli, which gratefully came steamed but needed something to kick it up a notch (photo: https://bit.ly/3gq2ALm). The chips were just chips (photo: https://bit.ly/31NFhqG), but the Fire-Grilled Chicken, the object of our greatest anticipation, was disappointing because all the pieces were overcooked despite the attractive char on the skin (photo: https://bit.ly/2VNDA90). Alas, I'll still order poultry if it means I can have a leg or two waiting for me in the fridge the day after. FOOD - 3 stars...chicken is chicken - but these pieces were under the heating lamps too long AMBIANCE - n/a...pure takeout experience SERVICE - 3.5 stars...kinda KFC-like TOTAL - 3 stars...maybe I should have the chicken avocado salad next time RELATED - Roaming Richmond? Here's a collection of places I've visited and reviewed: https://bit.ly/2VyCP18 read more

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This review is not a result of one visit, although this last visit makes me never want to ever go back to El Pollo Loco. First off, if you have ever been to this location, you know they are always busy. Whether you go inside or go to the drive thru, you will need to wait at least 10 minutes for your food despite most of it already being ready. So I am always prepared for a 15 minute wait. So, when my husband requested El Pollo, I made sure to order ahead online. I ordered an 8pc meal with mashed potatoes and Mac n cheese. Simple enough. I placed the order at 12:28 and it said it would take 13-18 minutes. I show up at around 12:45 thinking it should be ready. First it took a few minutes to finally get someone to stop at the counter to check my email. She then tells me it is not ready. Fine, they are busy as usual and I understand. 10 minutes go by and I still don't see my order in sight. I see a bunch of receipts piled on top of one another with no sense of order but only smaller orders that were placed there have been made. At this point, there is now 4 of us waiting for orders. I am not the type to rush people because I don't know who is and isn't ahead of me. However, I soon notice that those customers constantly asking her for their order are getting theirs faster. Finally, the register slows down and another male employee goes to help. I see him finally pack my order which takes only a few minutes. He placed it on the counter for the previous girl to pack but she doesn't pack it. Instead, she is asked about an order from someone who came after me and starts packing theirs. At this point I am standing in front of the counter staring at my food while she packs another big online order. After she packs their food, I finally get her attention and ask if it is my order. She says yes and begins packing. By this time it is 1:02pm, 30 minutes after I ordered. What is frustrating is not the long wait time. Like I said, they are busy. But there was no sense of order in fulfilling the orders. Receipts are just stacked on top of each other so how do you know which to do first. It is also frustrating when you see other people getting service because they constantly ask when I already checked in way before then. My order was already ready but just needed to be packed. Yet she leaves it sitting there to pack another order that isn't completely ready yet. So, as much as I enjoyed El Pollo Loco, I will probably never return to this location. It is not worth the frustration. read more

So annoyed I just came from here and ordered an extra piece of chicken for my child . Got home and they didn't even check to ensure that the order was completed . I called and all I got as an ahh like wtf ?! Who does that?! I live near by but didn't want to drive back haven't been here in like ten years and with this kind of service will probably be another ten years . So I ordered the double mango habanero tostada and was pretty bare like what does the regular version contain two shrimp and two pieces of chicken. No opinions only lettuce and rice .. highly disappointing!!!!!! read more

Food is good but they never seem to have enough workers. Orders take a long time, took over 20 minutes for a burrito.

I literally hate this pollo loco. I'm waiting on the drive thru for over an hour which is fine and then my turn comes up. The mic isn't working for over 30 minutes. Instead of telling the cars to drive up to the window they make me wait until they can fix their mic. I tell the worker four times my order and she keeps getting it wrong on the last time I keep telling her I wanted the tostada bowl with no pico de gallo. I keep repeating it because she's saying it wrong. I finally get my order and I have to drive home. I assumed my food was corrected after repeating it so many times. This lady took out the lettuce. The whole point was that I only wanted the pico de gallo taken out. And now I can't go back because I drove home and they are closing soon. Pollo loco you better teach your workers on how to take orders. Now I don't want to eat it. I didn't want just the rice chicken and beans. Now I wasted money and time. read more

Always fresh and yummy. Affordable for a family meal. Service has been great and employees are friendly. It's super clean inside and newly remodeled. read more

Food The food has a very good taste that reminds me of Mexico . In addition to that, it is healthy and very delicious since it is made of fresh products. Service People are very kind, they greet them from the moment you enter the restaurant and they are too fast and agile. By the way, they ask how you feel and they make your day happy, it's just to ask if you're okay, the service you provide is very good. I always buy there to bring food to my work. Ambiance The atmosphere is pleasant, it's always clean. I feel comfortable being there, sometimes I feel like I'm at home. The music matches the place and that makes it look very good. Being there is like feeling like you're in Mexico. read more

El Pollo Loco - This is what I always buy and it's called "Double Chicken Tostada" it's very tasty the truth is you have to try it. - Mexican Near Me - Richmond, California

Ordered the Guacamole Chicken Burrito for delivery about a week ago, then ordered it again today. The second time I got something different that I didn't order! No pinto beans, guacamole or cheese, just chicken with some type of salsa with onions (not even one of the options) and some very spicy cilantro sauce. It was awful. read more

Solid location. Chips and guacamole are good. They are sometimes hit and miss I must admit. When I need a quick snack I'll grab a tortilla roll, which comes with cheese and chicken. The cilantro sauce is a must when you get it. Chicken nachos are pretty good as well. I've never been inside but the drive through can get pretty busy read more

El Pollo Loco - Chips and guacamole - Mexican Near Me - Richmond, California

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If there were half points, this would be 4.5 stars because the app is not good for ordering though it is valuable for looking over the menu and they offer deals to anyone using the app. There are discounts and different meal combinations. OK, I'm taking them up to 5 stars for the actual people there who'll help you, the fresh tasty food and we'll leave the software engineers out of the rating. Why I like El Pollo Loco: It's not fried! A fast food restaurant offering chicken that is not fried and moreover chicken is on the grill cooking in plain sight is a rare thing in this country. (Maybe some would put El Pollo Loco under fast casual instead of simply fast food.) As of this writing, September, 2023, the prices are very reasonable. You can put dinner on the table for four people for just over five bucks a head with good protein. Chicken of course and with pintos and rice being a complete protein, you're set. If you want a fried treat, add some churros for a nice cinnamon-y dessert or keep them for your morning coffee. I've found the staff here to be very helpful. This is a busy location. There is a drive-thru, but I've only ordered at the counter. Indoor hard surfaces all look very clean. When I very first encountered a Pollo Loco years ago in L.A.. there was a self-serve salsa bar, and it very well may have had radishes and limes and all that. This place still has the long "bar" installed, but the metal serving containers are all completely empty. (COVID era health decisions) You have a choice of a few different salsas, maybe three, which are served in small plastic capped containers. Maybe a tablespoon in each. I'll measure another time. And I'll take pictures another time. I've tried their chicken-avocado burrito, the churros and a chicken meal deal with 8 pieces of chicken, flour and/or corn tortillas and three large sides. We did two pintos and one rice. Everything was tasty and hot and it's a lot of food. Great value. read more

This Place was Super Crowded. However, they're super fast. Great team work. When it became slow after she took everyone's orders. She the manager washed her hands and began bagging food or putting it on the tray for dine in. Amazing she cares about her team. She said thank you have a good evening. I will return. Very great Service she even said my name and Happy Birthday. love It read more

El Pollo Loco - Free Bowl from Wl Pollo Loco so delish! - Mexican Near Me - Richmond, California

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The employees at this location are exceptionally kind and professional (Victor, David, Julitza). The manager Ahunen Julitza, in particular, is a wonderful, pleasant, kind and professional person. I see how she treats and respects everyone, both employees and costumers. Since the manager Julitza started, I've noticed a significant improvement in the quality of service. Now this is my favorite place to grab food!!! Thank you everyone!!! Elsa E. Los empleados de ésta locación son muy agradables y profesionales. (Victor, David, Julitza). La señorita Ahunen Julitza es una persona maravillosa , agradable y profesional, veo como trata y respeta a todo el mundo (empleados y clientes). Desde que la señorita manager Julitza empezó, he notado una significante mejoría en la calidad del servicio. Ahora éste es mi lugar favorito para comprar mi comida. Gracias a todos!!! Elsa E. read more

It's excellent an delicious pollo loco en friendly The restaurant lobby it's clean good read more

the girl at the counter was shy but my outgoing mama got a rise out of her and she even ended up laughing with us upselling us for chips and guacamole the food was awesome and filling but expensive for fast food read more

El Pollo Loco - Ceci with drink - Mexican Near Me - Richmond, California

Why is it that every time I go here they can't get my order right? The 15-25 minute wait in the drive through line is to be expected. But the additional 5 minutes at the window to check my order and then hand my order back and forth from the car through the window to get the complete order is frustrating. The one time I'm in a hurry and don't check what is in the bag, I'm missing my salsa, the dressing for the tostada, the cheese and tortilla chips for the soup and there is no sour cream on the tostada. And why can't I learn my lesson and just not come here? Either I need to make my own tostada at home or Taco Bell needs to bring back the taco salad. read more

Great food, great service. Great management. The place was clean and atmosphere was welcoming.

I keep coming back here hoping it will be as good as it used to be. I am so sad that this place has declined so quickly. I tried the new queso bilia tacos and wrap that they are promoting Consommé. Let's just say El Pollo Loco should to stick with chicken. The tacos were so flavorless. The tortilla was over cooked so hard and the consommé was like slim. With the over cooked tortilla you would think that the cheese inside was melted but it was not. Overall super disappointed and ended up just giving my food to my dog. Real queso billia tacos and consommé are so flavorful this just left me so disappointed. read more

I was never a big fan of this place and now that they are not going to open the salsa bar anymore I don't see any point in going. They just lost their MVP which was the salsa bar. I ordered 1 chicken taco and paid $3 for a tiny little taco. I received salsa in tiny cups which had flavor. The portions were always small and now with no salsa bar you get even less. There's nothing special about this place when compared to the many other Taquerias in the area. read more

El Pollo Loco - Tiny Chicken Taco - Mexican Near Me - Richmond, California

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I also got norovirus from this location around July-August. I had to go to the urgent care and get IV fluids that's how bad it was. I was sick for a month. This used to be a good restaurant I don't know what happened. read more