Love a good drive thru situation. Love being able to use the app and pick up from the drive thru even more!! Their Pepsi is next level carbonated and tasting. Any time is the right time for Taco Bell . Ordered the cheesy potatoes adding everything that would come on a nacho bell grande- I think this is my new favorite. The loaded nachos were good as well, but the potatoes were 15/10. Thankful for the service. It was quick and order was correct. read more

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The Tuesday special was a$3 bundle: crispy cantina chicken taco & nacho fry... The 1st taco was a soft one w/black beans & al fresco but the nacho cheese spilled in the bag all over the fries & the taco ! The 2nd order was a crispy taco w/ black beans & only onions plus another nacho fry ... Finally got a crispy taco w/ black beans & pico de gallo !! So much food but so many mistakes !! I always switch out whatever meat for black beans & no cheese & try for fresco style (pico de gallo) but it rarely comes out correct the 1st time They do always try to fix my order & apologize & I get extra food read more

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11/7/26 Update + Taco Supreme Fix - Lettuce didn't look fresh - Tomato pieces tasted off - Pinto Beans lid wasn't closed properly and it spilled throughout inside my to go Taco Supreme's - Still no music ambience like back in the day read more

I enjoy having Taco Bell every now and again. I ordered the LUX box where you can pick several items and if you order through the app you can customize your items. I picked up my order at the drive thru and it was ready when I arrived. The food was delicious and accurate which is important for me to return. read more

If I could give a 0 I would, the works are always so rude, dismissive and rejects helping customers by redirecting them to the kiosks. Ive seen time and time again where an elderly couple comes in to the counter and stands there waiting for over 10 minutes to order. The place is relative clean, tho ive never seen the workers wipe down any of the tables. The food is mediocre then again it is taco bell, we've waited sometimes 20-30 mins for 7 items while the employees all just stand around talking or yelling across to one another from the kitchen to seating area out front. The soda machine is either off with the syrup ratio or never has ice. Definitely not pleased with this locations service. read more

Tonight I ordered a dozen taco supreme with mild sauce and received NO SAUCE !! What am I supposed to do with no sauce at all. I drove 6 mikes away for bad service. Why ask me what kind of sauce and provide none. read more

One of the workers is consistently rude to my friend and always seems to start unnecessary issues with her. It makes the environment uncomfortable and unwelcoming. Customer service should be respectful to everyone, and this behavior is not okay. I hope management addresses this because it definitely affects the experience. read more

The only concern we have with our local Taco Bell is sometimes they go through staff changes a little more often than normal and when that happens, you get the wrong order in the drive-through you get no sauce things aren't normal sometimes But overall, we love the food read more

Finally. I've been waiting for this day to come. A time where management gets it right and hire good people that have a smile on their face (even if it's fake) but care about their job. But nah you can tell the people today care about doing a good job. It was such a great experience I wish I could give a tip. But since I can't, if management sees this, please congratulate the staff on their outstanding job today for making my 4 orders timely (to utilize rewards) and being very nice and friendly. read more

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I was eating my food when I noticed mold on my Gordita Crunch. I called and no answer. This is so nasty. read more

Taco Bell - Fast Food Near Me - Pinole, California

This location is a white-hot mess. Supreme tacos come as regular tacos. Customers who came in AFTER you get served BEFORE you. I'm convinced that the young girl behind the counter mucks up my orders on purpose because she heard me say that I wished it was a Del Taco instead. I even slipped and fell last week (somewhere between 11/17 & 11/21) on the freshly mopped floor (who mops at 11am...?) and no one offered me assistance. Shame on them! I need to start giving my money to Mexican-Owned establishments that actually care about their customer base enough to get the basics right! I would give them -5 stars of I could because they're THAT bad now... read more

In Drive thru today I ordered an Enchrito the girl was rude said we don't make that I asked why I get it at other Taco Bell's. she reply's do want a chicken taco or something I explain No She replied very Rude what do you want! I drive to window ask her why she is rude and she continued to be rude. So I went to San Pablo Taco Bell where services is better and ordered my Enchrito with no problem in the drive thru. I refuse to spend $$$ at Taco Bell in Pinole I will just have to go to San Pablo if I want my Enchrito. See photo so maybe next time someone orders one, I got it in San Pablo Taco Bell where customer service is Great! read more

Taco Bell - Taco Bell Enchrito - Fast Food Near Me - Pinole, California

The beans and rice are crunchy and old both times and the customer service is rude and they don't care. Bathrooms are filthy better off at a truck stop. Another low point was when an elderly lady attempted to order at the counter and the manager yelled at her to use the kiosk and she told him she could see well enough to use it and he said he did not care. I offered to help and she said she wasn't going to give them her money and left. ADA and age discrimination. I won't be back. read more

The drive-through at this Taco Bell is efficient and friendly, with few order mistakes. I usually order via the app for easier customization. However, the indoor experience is hit or miss. The staff often refuses to take orders, directing everyone to the kiosk, which frustrates some customers who prefer speaking to a person. Cleanliness is mediocre, and I only ever come inside to pick up orders. Overall, the kiosk focus and lack of personal service are a bit off-putting. What are you doing, exactly? read more

I would give them a 0. Once again they take my money and don't give you what I ordered. I pay extra for extra cheese and they don't put it on. Also the Pepsi was really bad, like it had not much of flavoring in it. Ever since it was sold to the new owner, their quality has gone to shit. I will be going only to the Taco Bell in Hercules from now on. read more

The staff is unprofessional and rude. The food quality is crap and they skimp on everything. It used to be good but with the change of ownership it has been bad. read more

I did a dine in order and they put it for to-go and My food was just sitting there.... Didn't even tell me if it was ready, even my burrito is cold read more

It's just your typical Taco Bell. Service was slow but the employees were nice. I usually always place a mobile order and pick it up at the drive thru. Beware, drive thru line is always long and takes forever. read more

Upon I entering I go to counter because the 2 kiosk are pre occupied by customers who are having a little difficulty using the device . The guy at counter who was knelt down stands up and says if I can use kiosk I said I would but it's occupied so I continue waiting on guest who are using kiosk. A girl from mountain mikes comes in and must be a friend of Taco Bell employee who is smiling as they talk he takes her order I said oh now your open. He then offers to take my order now that he opens for the young lady I decline . I think if your kiosk are occupied cashier need to be readily available to customers. They had a smirk on there face after discussing my issue .Maybe since it's the 2-5 day part they are not worried about it. The food was decent they needed to stir scoop and tap the beans they were a little cold cheese was not melted . Rest of food was ok just need to work on customer service at this location. read more

Taco Bell - Young man who did not help me. - Fast Food Near Me - Pinole, California

They gave me different items than what I ordered twice I a week, will be getting lunch from some other place from now on. Asking for unsweetened ice tea because you're a diabetic, and getting sweet tea is concerning! read more

Stop coming here I just wanted a fast mnt dew and they couldn't even come to take my order I waited for 10 minutes befor having to do a online order while in the Taco Bell, horrible costumer service inside and in the drive through just save ur organs the trouble of eating here read more

This used to be a great location. Now it's horrible. Meager fillings, even skimpy lettuce. we need to find an alternative. We this used to be our go to place but never again. read more

Coming off a late flight from OAK, Hubbers and I decided on late night eats. Something fast, something quick and easy and something closer to home. So many fast food joints around this area, but Taco Bell won out. We were anxious to get home since we were both drained from the day's activities, so we figure food via drive thru would be much faster. But then, SURPRISE! A long line at this hour?! (It was almost 11pm!) There were at least 7 cars ahead of us. We were both too tired to complain, so we just let it be. And another surprise? It didn't take more than 10 minutes for us to put in our order, pay and hauled outta there. They were incredibly FAST. Needless to say, we were impressed. We both got a few crunchy beef tacos. One thing we both noticed when we got home to grub? Not one single taco had tomatoes in 'em. I was okay with it, Hubbers kinda wasn't... thinking back, this may be due to the haste. Otherwise, the food is what you expect from Taco Bell. But getting people in and outta there was impressive; even more so for a late-night rush. It's one of those places you'd come back to should the mood come up again. It is Taco Bell, after all. Although not anytime soon, there most likely will be a second visit. read more

Taco Bell - Fast Food Near Me - Pinole, California

Went here for the Mexican pizza. They were out of tomatoes, but that didn't bother me. They were also out of a number of drinks, so I settled for a root beer. Service was quick. But unfortunately the Mexican pizza and 2 crunchy taco supremes made me sick. I had food poisoning evident by the Taco Bell food that I vomited. Taco Bell was my only meal yesterday so there wouldn't be any other explanation for my vomiting/food poisoning. Highly disappointed as this location is usually better than the one closer to my house. read more

The grimy bitch on the headset was hella rude and neglected to mention at the speaker when I was ordering that they didn't have their fries up so when I got to the window to pay and asked why she ignored that part of the order, she proceeded to act as if it didn't matter and argued with me for ten minutes about how she needed me to go back to the fucking speaker to talk because of the numerous cars pulling up behind me, as well as the fact that she rang me up for the wrong size drink. I asked for a medium which they said they didn't have and was given a small. Even though my receipt says Medium on my drink order. Anyways, fuck this place. I'm not going back. read more

Taco Bell - My receipt. - Fast Food Near Me - Pinole, California

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Can I rate it ZERO stars? This is easily the worse customer service of any of the Taco Bell locations. They are terrible. There are no signs indicating that the dining room was closed when I got there at 4:54 PM, 6/19/2022 - on Father's Day mind you. On the app, I ordered to pick up as it's easier to get in and out of most locations with a pickup as the food is usually there waiting to get picked up. However, I was forced to wait nearly 30 minutes in the drive-thru. Additionally, the app doesn't have root beer as an option. So I asked if I could have a root beer, and the cashier said, "Sure, thank you." I picked up the food at the window but they put away the breakfast salsa that I requested. No other sauces were recommended or in the box. And my drink was a Pepsi. I am never coming back to this location. EVER! And how is it that the average rating is a two-star when nearly all the reviews are one star or if they had a ZERO star rating, it would be ZERO!!! read more

Where's the meat? I didn't order a meatless chalupa. My taco hardly had any meat either, but I let that go. I showed the manager or owners who happened to be having a meeting on the dining floor. They offered to make me another one, but I told them I wasn't here for a free handout. I just wanted to bring it to their attention because this was a mobile order and I ate there instead. read more

Taco Bell - Where's the meat? - Fast Food Near Me - Pinole, California

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I'm very very disappointed. I tried the new toasted taco. It was not a taco more like a mini burrito. Tacos are usually made with a hard shell corn tortilla not a soft regular tortilla. The TV commercial with Pete Davidson shows him holding up what appears to be a hard shell taco stuffed etc . One I received was so small and looked like a mini burrito. read more

This place is absolute SHIT. Might as well serve shit. Check your bag when you order drive through. You will always get shorted food and it's wrapped like amateurs. Beware read more

Taco Bell - What kind of toddler wrapping is this? Taco Hell? - Fast Food Near Me - Pinole, California

I would give no stars if I could. Stopped for a bite to eat and the girl in the drive through had all kinds of attitude. Sorry I don't have your Taco Bell cashier abbreviations memorized and had to ask questions. No reason to be so nasty. Customer service has gone down hill folks. It's so sad. read more

This place went downhill. Waited over 20 for my order .The 2 women that were making the food were arguing with each other the whole time not even preparing my food.Go to a different location and don't waste your time and money here read more

Wow really!!! We had ordered food for pick up ( indoor) when we got there the door was locked!!! LOCKED!! Really why does your business say "dine in open. Come in" that's some BS I'm a very upset customer with cold food that was sitting in a bag ready and soggy. Take down the sign!!! And put a note one the damn door. I'm never coming to this Taco Bell anymore. read more

Every time I come to this Taco Bell they always get my order wrong, the food is cold or the customer service is really bad.

Don't come here unless you going through the drive thru. This place treats customers who come into the lobby like thrash. This staff has no problem just looking at you sitting in the lobby. They just look at you looking at them and it doesn't cross their minds to ask what the customer ordered after they've been sitting in the lobby for a long time. I used the kiosk and somehow my order gets lost but I have the emailed receipt. I was not the only one. I was 1 of 3 waiting inside and all orders were not prepared until the whole lobby went to the counter! Over 20 minutes waiting on a combo 2.... Meanwhile door dash and the drive thru are first priority. No order even with a full staff. Terrible. read more

Buy what I call a glob burrito supreme ; glob of sour cream glob of this and that. Nothing spread evenly over the entire burrito to enjoy the marriage of flavors. Just a glob burrito, this location has always been a subpar restaurant . read more

So many things wrong with this location I've tried ordering online on different occasions and every single time my order gets cancelled Today at 8pm, my order got cancelled and did not give any reason why. So I thought something happened on my end, so I reordered. 2 minutes later, my order got cancelled again and then they "closed" their store at 9pm, when their website it says they're open til 1am. This consistently happens. read more

It's Taco Bell. If you leave any rating for this restaurant less than 5 stars, don't bother putting on your pajamas and coming down. We don't need your negativity. Great location, friendly staff, quick orders! Clean restaurant read more

They are extremely rude especially the girl at the window. I was ordering she was very rude. They forgot my mexican pizza I had to rush back to work. So I went back after work they refused to get the pizza I paid for. Interestingly enough when I went back the same girl forgot another cust pizza and she almost got away with it. Difference is she was in store not drive through. I spent $25 I want it refunded. If I don't get some thing back I will go to media because of the rude service and how I was treated. The girl on the drive through window terribly rude. If it isn't fixed will go to 7 on your side. read more

Absolute worst customer service I have ever had at any Taco Bell. The employees and manager were extremely rude and unprofessional. The restaurant itself was extremely dirty and in violation of several obvious health code violations. This was without a doubt the worst experience I have ever had at any Taco Bell in my life. I would strongly discourage anyone from going to this particular location. read more

I paid 9.31 for a pizza and drink though drive Drive thru and they give me my pizza but not my drink them the guy said your order is complete I said where my drink looked confused and ask to see my Receipt and said no give back my money he said what was your drink I said give me back my money he refunded the pizza,but not the drink so they stolen 3 dollars from me thats fine they make mim wage anyways maybe like 15 an hour I told him that not my problem look on your screen next time and stop being in a hurry and if the manager reads this good. Because your Employees sux too much in a rush. I will be telling my friends not yo go there and to tell them to write more bad reviews the five dollar better be on my card or I call my bank read more