On a Tuesday, mid-day, there was one person collecting the drive-through orders and making sandwiches, and one other person handling fries and walk-in orders. The orders were correct, but slow. There was some sticker shock: Three people having burgers was $41.00. It's not tariff prices: These products are produced in the USA. read more

Wendy's - Freestyle drinks - Fast Food Near Me - Olean, New York

We were meeting people in the middle of our trip and they chose this place... After reading the reviews, I was skeptical....but it was too late to change locations. To their credit, the dining room was cleaner than expected...see first photo... And there was plenty of space for us to share. Staff were friendly....but we're seriously handicapped by a nonfunctioning cash register at the front counter... They were taking turns ripping cash register tape to write our order to take it to the drive through window and enter it in...to staff credit, the orders were correct. However, the trays looked like they had sat outside and been splashed with salt water! And the paper on the trays had been wet and dried again!! The hamburger was thrown together, and the French fries were overcooked. My taco salad had more chili than I needed... That was nice, but the skimpy salad left a lot to desire...frostys tasted good and water from machine was okay. The management needs to upgrade their quality processes. read more

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Limited time while waiting for someone at the hospital. I thought I would hit the drive through quick. Sat for five minutes and never moved, so I decided that I would run inside. There were two couples ahead of me, so I did not think it would be too bad. I waited 14 minutes before I even got waited on. Since I just ordered chicken nuggets, I got them fairly quick. They are definitely shortstaffed and the staff that was there did not look like they cared or had a clue. Other customers were irritated at how long it was taking, and it was not even lunch time. On a good note, the nuggets were good, but I won't go there again. Why don't these companies send people into a Chick-fil-A and see how a fast food restaurant has run? read more

This place needs help. They don't get your order correct after waiting for a long time. Then they don't know how to give the correct change. Overpriced for the poor service and quality. read more

slowest place ever. Stood inline for nearly 20 minutes with no service. Line grew to 10 plus people about 20 left. worst place ever

Paid for two bacon double stacks.... no bacon on my burgers... no bbq sauce for the nuggets... wanted pickle and onion on one burger... both came plain. Horrible. read more

Bad night for the Wendy's crew? This restaurant was disgusting...floors and tables were gross. The girl who took our order was ok but the rest of the workers looked like they just got out of bed! (Manager also). We were there at around 7:30 on a Saturday night and the only customers. $17.34 for a $5 biggie bag, a small chili and a double stack. Burgers were over cooked and everything on the bacon cheeseburger was sliced amazingly thin. Chili was good read more

Clearly this wendys will hire anyone. Every time we go, they mess up the order. Takes forever to get our food and the place is always trashed. Customer service is not what it used to be. Drive up the road to Charlie's in Cuba for better food, prices and service. read more

Absolutely Awful drivethru experience and very smug window staff. 20 something girl complaining that she's been waiting on people all day. It's your job, girl. read more

Food was okay, staff was very unfriendly. It was a little busy but could have had a more customer friendly attitude!

not good at all is an understatement. I went to the Wendy's in Olean New York. Ordered two number ones with a lemonade and a coke, and a 4 piece nugget. Not only did I have to pull up and wait for my food to come out (while 4 employees were sitting beside my car smoking), but when it came out it was COLD! everything was cold. and soggy. I got home and threw the fries in the garbage because they were so soggy. then tried eating my burger and my patty was not cook. still very pink. also my son could not drink the lemonade because it tasted like water that sat in a cup for days. and to top it all off it was 37.97 for the food. I will never go to Wendy's again. It use to be my favorite fast food place when I would actually eat out read more

Gone down hill bad. Filthy looking food prep area. Waited ten minutes,no one in front of me in line. Never got waited on,staff looked ample but none of them acknowledged me. Walked out and was never served. This place lost my business FOREVER read more

I ordered for my 4 family members. We got delivery. Our order was wrong, missing items, cold food. I did the survey that went to the company, got no response. I then did another that was supposed to go to the manager, got no response. Considering what I paid and what I received, and have not gotten one single response, we will no longer order from them again. read more

I order a meal over $60.00. For My Dad how is veteran, and My Mom how is disabled. The order was pick up by Door Dash. They only got a $2.00 salad The driver (Brain D.) and his partner (Betty Hogle). Stolen the rest of the order. I called Door Dash. they said, "it was Windy's responsible Because I did not use Door Dash app; I used the Windy's app" read more

You can literally search "Olean NY Wendy's" on youtube and see a video of a former employee showing how the food prep area of this Wendy's is covered in black mold and peeling away drywall. They also refused to accommodate a friend of mine that worked there when she was pregnant - forcing her to lift things that they knew were unsafe until she had to quit to avoid hurting her pregnancy. read more

Terrible service new cashier clueless on how to do his job. They were "in the process of making tenders" so they tried to rip off my brother one tender thinking he wouldn't notice then had to wait till we were all done eating to get his tenders back after taking them back up. They forgot to give my other brother his frosty and we had to go back up and remind them. 2/5 orders were messed up. Also Windows super dirty and small tables. Not impressed read more

Stopped and Wendy's on Union street in Olean NY to go pee and grab a quick bite to eat!! Let me tell ya the kid working the counter , Marcus , was the friendliest cashier I have ever seen! Big smiles full of jokes and very quick and courteous! If you ever get up this way I recomend stopping in there!! The food there was fresh and really good too!! read more

Average to poor by all Wendy's standards. "Single cheese with everything" resulted in a greasy bun that held a tasteless burger and lettuce and tomato so small that I thought they had been forgotten. But wait, the triple amount of mayonnaise any burger needs was there, making for a greasy, fatty mess. What happened to Dave Thomas and the fresh ingredients? read more

Pretty quick for only one cash register. Also quickly corrected an order with a fresh sandwich & extra bacon...no extra charge!

Nathan was a blessing and a joy. He was a wonderful gift on this snowy Wednesday morning. I don't come to Olean much (mainly because of the gosh darn circular street things) but I will now because that was some of the best service I've had at fast food. I almost left a tip! read more

Totally disappointed with our meals. Their son of bacanator came with one slice of bacon. 2 meals and $17.04 later and a very rude drive thru employee. No thank you! I won't be going to any Wendy's and waste my money!! Who can afford garbage like this. read more