As you can see, I ordered plain, verified with the window server that it was plain, and they still got the order wrong. Countless times I've had this happen. They need to change their attentiveness so that the food is created correctly. read more

Wendy's - Burgers Near Me - Nanuet, New York

They seldom get a Togo order correct even if it is in writing thru the app. Food overall is a good value if u order specials

The advertisement for the Frosty's are filled to the top of the cup. There are posted all over the web and on the advertisements as you walk in the door. I purchased a frosty medium for my child and she said it's not like the poster it's not filled to the top. I asked the server to fill it to the top please she refused I asked her to get the manager and the manager refused she said that's how the frosties are served I had no choice but to ask for my money back and then went to Five Guys thanks Wendy's for disappointing a child! and poor service! I think you should follow your advertisements Management in corporate please take note of this. Also note the server would not give me her name. Please take note to the server and manage it on duty at 7:30 p.m. today 8/20/25 Disappointed Customers. read more

Have been here twice recently picking up an order placed via the app. Both orders were accurate and ready on time. Standard Wendy's food and experience. Location is can get busy, but so far I've not had to wait. Got a free small chili as part of my meal! It didn't have a whole lot of flavor but temperature and texture were good. Not a location I will avoid! read more

See all

I'm so disappointed I came I ordered a JBC and cheese fries I take a bite into my burger it's a cheeseburger..... which don't get me wrong okay fine next I go back and to my fault don't check my fries this is what I opened is this a joke? I swear I will never return to this Wendy's messing up my order okay but seriously what is this..... the lovely young lady changed my burger for me. This is Tuesday August 19th 2024. I go to Wendy's almost everyday in the mall And I've never had to go back once they always make sure my orders correct so I don't understand what the issue was tonight in Nanuet but it's enough to know I will never come back. Lol I last car so there weren't busy either ( two people in front of me) read more

Wendy's - Burgers Near Me - Nanuet, New York

Always solid fast food. Always a long line and they never mess up my order and always good

Ordered food from their drive thru today. My husband and I both got sick. Not going to get food from here again.

Stay away if you value your life, I can't even discuss the confusion and the lack of cleanliness .

Lima beans in chili is what they are serving. Wow! I'm cool on going back here ever again. The chili was not good at all and I ordered a large. read more

Wendy's - It's supposed to be chil but it's Lima bean stew it seems. - Burgers Near Me - Nanuet, New York

A very cold and stale burger is what I received. They're just pre-cooking them and stacking them on the side for distribution to speed up the drive thru line. Don't go here. You'll be very disappointed. read more

I'm so tired of being excited for crispy nuggets and fries but in return I get soggy a** food ... when is it going to stop ? It doesn't take that long for yall to make my food and make sure it's fresh . Can't even enjoy my food because it's soggy and I have no toaster oven anywhere to save my life . This happens at this location more than usual. Soggy fries ? I'm not teething so why do I have soggy fries ... like Wendy's nuggets are the best ! So I expect my nuggets to have a crunch to them !!!! Not going here anymore . read more

Not a bad location but food quality definitely needs some work comparing to other Wendy's and fast food stores. I got a burrito and it wasn't even properly rolled as a burrito but just folded into a square. McDonald's hasn't ever messed this up so I was expecting a bit better from Wendy's. But then again this is fast food, you pay for how fast it is and not the quality. Overall wait wasn't bad for breakfast, but this location does get bad in the evenings with long lines. read more

Wendy's - Sausage, Egg & Cheese Burrito - Burgers Near Me - Nanuet, New York

I love Wendy burgers but this time I went to the drive thru and go a Dave's double meal with out tomatoes or onions and no mayo. I was very hungry and rushed home to eat it. Apon opening the burger, and taking a bit, I smelled a weird odor. It smelled like ammonia! My dogs would not eat it! I will never buy from that store again! I wonder, did it fall on the floor and they just wiped it off? Keep the $11.00 not going back there again. read more

Drove thru. The place was open. Workers flat out refused to take our order. Unresponsive when we came to window. Left and will never be back. read more

The following review is specific to one of the store managers who has no business being in a management position. His name is Justino. My husband placed an order for pick up via Door Dash. There was already a wait but that was to be expected as this was a Tuesday evening. When I approached the order speaker I communicated I'm here to pick up a Door Dash Order and indicated his name. The girl who assisted me communicated she couldn't find the order. She transferred me to the management Justino; I relayed the same message to him. His response was there is no order. I say well I have the receipt indicating it is paid for and at this location. He rudely responds ok. I ask what can I do he rudely says as I just told you you can come up with the receipt to see if we have the order. No problem, I wait in line do the same. When I meet Justino he states this is a Door Dash order you didn't tell me that; I told him I relayed this message to him and the other girl. He rudely tells me there is nothing he can do as the order is not there. I show him the receipt, the store name, all the details. I'm also speaking to my husband as this is happening who said I'm happy to call to speak with him. Justino tells me there is nothing he can do and chastises me by telling me that my husband needs fo be the one to pick up the order- which makes zero sense. Im 6 months pregnant so naturally at this point Im annoyed by the lack of customer service. My husband calls and speaks to Justino who again said there is nothing he can do. I ask if there is anyone else who can help him he states no. I say ok I will wait a little longer to see if the order comes through as it is paid for; he asks me to move to the side but needless to say based on his lack of customer service I knew he would brush me off so I stated I will wait here. Naturally this creates delays and a crazy line starts to from at an already busy time. Another manager (something Justino neglected to share as he stated no one else could help) named Lucy came over and gave me my order. I thanked her and she was very apologetic. If you're going to work in the food industry, particularly as a manger, you need to have some competence and some level of customer service skills. I can't imagine what his employees thought when their own manager is willing to dismiss a paying customer, a PREGNANT one at that. At the very least, some kindness is to be expected. I'd like to thank Lucy for resolving what should've been a nonissue but please brave yourself if you need to deal with Justino. It seems this is a common occurrence based on former reviews. read more

In terms of food...Wendy's is one of the better options for fast food. That said, this location SUCKS with service. When slammed at dinner there is only one register taking orders...and the employees are slow AF. Whoever designed the drive through should be shot...if there's more than 3 cars it becomes a cluster-you know what to get in the parking lot. read more

Waited over 30 minutes for a burger going through the drive through. Mind as well gone to Five Guys. This location is one of the poorest managed Wendy's as there is a long wait by the drive though no matter the time of the day! read more

The food is good but management stinks. The staff consists of all 16 yr olds that weren't given a chance to be trained. "Marion" the manager walks around doing nothing not helping at all. read more

Worst Wendys you could ever go to in your life. Drive thru wraps around the corner so it will take you 45 min to go through. Lobby is closed

Rude service, the girl at the window collecting money couldnt be bothered to give me my total or say thanks. Im guessing it was the manager who was standing next to her and jad to remind her to give me a frosty book that she forgot but youd think shed say to her "when the customer asks you for a total you dont just stare at them and not answer" or "when someone says thank you, the least you can do is say you're welcome". The front window, justbgod forbid you ask for sour cream for your potato, you legit ruin their whole day. Last but not least ***the burger***. Listen, its obvious when you zap something in the microwave that someone didnt take before. The bun is burning hot the patty was barely warm and the lettuce was hot and soggy. Ugh yuck. Never again. Get your act together. read more

Wendy's - Bun was burning hot. Lettuce was warm and soggy. Burger was barely warm & they have the nerve to have an attitude at this place lol crazy - Burgers Near Me - Nanuet, New York

This lady gave me the wrong burger a damn chicken burger is what I got I said I wanted a cheeseburger. And my friend here says she got one bbq sauce. Cmon Wendy's get it togetha. read more

Wendy's - a fried chicken sandwich and a burger - Burgers Near Me - Nanuet, New York

See all

Every time I come here, the same thing happens. The first car goes through, I time the interval until the next one does, and then I calculate the approximate time that I will be going through. So say I show up, 8 cars in front of me, 45 seconds between #1 & #2, I have 6 minutes of wait time, no? Well, hell no! There I am, daydreaming and starting to get into deep stuff. By the time I get to the window 19 minutes and 23 seconds later, I had realized that life is just chock full of boring waiting around for food, and then you die. Thank you Wendy's for a full blown existential crisis. read more

The food is good when they get the order right. 20% of the time when I order there is an error but the manager Maria generally assists with a smile if she's in. This happens to be a VERY busy location however a lack of consideration on the patrons and some staffs part can make your experience here go awry. At the end of the day it's fast food so I generally don't expect top notch customer service but this place will do for my Wendy's needs. read more

stay open late, good service staff is attentive

Horrible service, horrible management of the store. You have to wait 45 minutes in line and everyone is in a horrible mood and doesn't want to work. read more

Meh. While the renovations are nice, the total inability of drive-through staff to speak and understand English makes the experience suffer substantially. While i realize these are entry level jobs for little pay, there's also no reason to abandon civility and a sense of personal responsibility, and responsibility to the employer. I don't understand why we tolerate this... other than it's one of the alarmingly few late-night options in Nanuet. The food is, well, Wendy's. I'd be lying if I claimed it was different than any other location. I've been back, and it's the same food, the same employees, and the same level of lethargic apathy. (sigh) read more

Omg please don't go here. I ordered through the drive through a jr cheeseburger and nuggets and it looked like it has been made for days and they just heated it up, the nuggets were soggy. I'm so disgusted I never want to eat Wendy's again read more

Wendy's - a hand holding a cheeseburger - Burgers Near Me - Nanuet, New York

See all

I ordered through drive through and when I got home I found a nail in my Baconator fries I really disgusted.

Yesterday I bit into a chicken tender that fell apart quickly and strangely as I felt that i quickly spit out what I took into my mouth. Good damn thing I did as I looked at the tender and disgustingly it was red and NOT COOKED! I went up to the order area and spoke with the manager and all she would say was that "well it is a very thick piece"...What??? Then after my persistence at it being disgusting and wrong she admitted it was not cooked but then all she did was ask "what else would you want instead"? NOTHING! ABSOLUTELY NOTHING after seeing that! So I got my money back and thats the end of this place. That is horrifying SO whenever you order your tenders there be cautious and dont swallow till you see whats in there IS COOKED! Stupid me should have taken a picture of the disgusting thing before my eyes...This is a major issue that I will pursue with Wendys Corporate. You CANNOT uncook your chicken - how does that happen? Arent there standards and timings to prevent that? Well obviously not here. Then you have to try and communicate with the staff and they no habla englaze very well so there is a breakdown in what the urgency of the situation should be. I saw NO urgency from manager when she went to employee who did not cook it and all she did was shrug her shoulders? That was unacceptable- thats a major offense and they both in turn shrug shoulders and move on..I should have raised more holy hell as many others would have done but will do so with Corporate- here basically the best you can do is get your money back with a half hearted "sorry for that- now that you are disgusted and sick feeling- what would you like to eat instead"? NOTHING! Freakin NOTHING! Good God just get me outta here before I toss up in front of everyone! read more

I normally would not review a fast food place but this Wendy's specifically does it right. My son just came back from a 3 week trip overseas and the first thing he asked for was Wendy's. Luckily this one in our town does it the best! We've been to other ones and they're not as good. Great job everyone! read more

very unhappy with this locations manager. came here 4/13 and when I received my food, it was cold. seemed like someones old drive through order. I asked for a new order since I hate cold fries and all the manager did was have it reheated (you can taste the immediate difference of what microwaved fries taste like), and took more than 3/4 of the fries ordered. had two drive back and forth twice for a Wendy's. that is fricken sad. not coming back due to below human incompetence at a fast food joint. read more

Wendy's - sriracha chicken burger w sriracha bacon fries and regular six piece nuggets. when did nuggets become one cm small? huge pass on the fries. - Burgers Near Me - Nanuet, New York

What's going on Wendy's, what ever happened to the fresh food??? This is why I need to quit eating fast food, regardless this place when busy can feel like a day trip , even the drive-thru is nuts. It the closet one to me so had no choice read more

No stars. I am writing this as I sit over 30 mins in their drive thru line on a Wednesday afternoon at 3:30 pm. Completely ridiculous. It's Wendy's. Never ever coming back here. Complete waste of my time. read more

I don't know where the bad reviews on this Wendy's in Nanuet are coming from, because we've been going for years and have never had a bad experience. Their food is good, served quickly, courteously, usually with a smile (especially if YOU smile, also) and efficiently. Maybe some are having issues with the drive in, which I have never used. We stick mainly to the various chicken sandwiches and the great salads. If I wanted to complain about anything, I might say the large salads could sometimes use an extra dressing, but that's no big deal because they will give one to you without question. I love when they have paper coupons, but wish I could get them by email, since I cannot get an app on my old phone. If I had to complain, this would be it. There are many like me. read more

Go here about once a month. Usually. Drive through and usually in a rush. Tonight was the absolute worst. Once in awhile things go wrong and it's to be expected. Tonight Vitanya who says she's the manager was absolutely disgusting in her role. Went through drive through, fries were left out. Ok. Park car. Go in. It's a mad house. Go to counter and tell them They forgot my fries. No sorry. Throws a bag of fries across counter. No apology. Nothing. Open the bag. Grab a fry. It's cold. Ask for manager. To my shock one of these girls claims she is the manager. I said "usually when you make a mistake and a customer has to come in after you forget something while going through the drive though. You apologize. She says "I said sorry". No really you didn't and thanks for the second bag of cold fries from the same spot you grabbed the first. The attitudes and lack of customer service are appalling. I get it's Wendy's but come on! read more

I just tried the Wendy's iced coffee or maybe frappe and I'm blown away. The perfect amount of sweetness to complement the coffee the richness of the flavors can be tasted at first sip. Really impressed. Thanks:) read more

Haven't been to this Wendy's in a long time. The whole facility has been re-done. It's very nice and a huge improvement! Food was good - great single burger and if you sub the garden salad for the fries you will be pleasantly surprised. It's a real salad, peppers and all. All this at a good price makes this a GREAT fast food deal. Definitely recommended. read more

This is an awesome place to be at or go to. Everyone is nice and respectful. Their food is delicious and always warm. Nice fast service, clean and most importantly the great service. read more

Beautiful renovation! but I ordered inside and specifically asked the cashier to remove cheese from two burgers as my mother is lactose. All SIX of my ordered burgers had cheese on them. The receipt said no cheese too so I'm baffled as to how cheese still ended up on the burgers. read more

The renovations made this place so different. Staff is extremely attentive to the cleanliness of this place and they constantly clean up the garbage that you normally expect on tables, floors and the drink counter at other fast food places. Food is good but I had a few iffy experience with it but overall it's better than any other fast food places at it's level. Instead of McDonald's, try coming here. It's only a few minutes away by car. read more