I reached out to Chipotle after I received an order that was a sloppy mess that also leaked through the bowl and the bag that it was in. When I arrived home less than 7 minutes after taking the order, it had become an inedible mess. I contacted Chipote and they offered me a free entree that I could claim within 30 days. I responded that I did not want a free entree. I want a refund for 11.43 for an order that I paid for that Chipotle failed to deliver goods as advertised and failure to properly handle a dissatisfied customer's complaint. I would like to hear back from Chipotle on resolving this situation. Thank you. read more

Chipotle Mexican Grill - The bowl leaked through the bag within 7 minutes. - Fast Food Near Me - Nanuet, New York

I was interested in getting a job here at first possibly, but I feel like my time was completely wasted. I was not properly interviewed. I showed up to my interview at my scheduled time for the Nanuet location and saw the manager. He was not aware that I was even supposed to have an interview that day and then I waited about 40 minutes before I was seen. Since I was waiting so long, I decided to get food and then the man who was interviewing Me told me he would be available. Once we sat down together, he only asked me for my number and my name. There was no interview ..if I knew that I would be coming all the way to the restaurant just for him to ask me about information he already had I would have never applied ...usually when I go to interviews, I'm asked questions at least about myself and my experience because I do have restaurant experience and cashier experience. I just feel like if you're going to conduct interviews, you should be asking proper questions and have a better layout because I feel like I completely wasted my time. then I'm getting a message today saying how i don't qualify and other candidates were chosen. If that's the case then don't put up a sign saying you're hiring if you're not even doing proper interviews. read more

Rice was pasty and chicken had no flavor. There were clumps of rice in my order. I had to throw it away. I couldn't go back because I was on lunch. read more

Chipotle Mexican Grill - Rice - Fast Food Near Me - Nanuet, New York

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I would not classify this message as a review but rather as a public service announcement. If you have any respect for yourself and your well-being, stay away from this Chipotle location. Without exaggerating, I can say I had one of the worst meals of my life there yesterday. I got a bowl with brown rice, beans, steak, tomato salsa, and cheese. The thing I realized after the first few forkfuls was that it was very bland with absolutely no taste, but the disgusting part was the steak. It was cut into bite-size pieces, and every bit of it was inedible due to the gristle and fat throughout each piece. I'm sitting there chewing on a piece of steak, and then I'm spitting it out. After the fifth or sixth piece like that in a row I just got up and dumped all that crap in the trash. I had never before asked for a refund for a meal, but in this case it was so egregiously bad that the thought of having spent money on it was intolerable. They did do the refund, so while a normal inclination would be to just pass on doing a review, this was so extreme that I had to still write. Caveat Emptor! read more

Worse chipotle, I asked for steak and they gave 10 piece of steak not even half scoop and I asked for me, she told me it was gonna be extra and this is the third time it happened to me in this same store read more

They never get an order right. Third time this has happened to me with incorrect orders given. They need to do a pre check after every order like Panera does at this point because it's ridiculous. On top of that you can't contact the store directly. They make it so hard for you to reach out to the store itself. Their manager sucks and it's a waste of money at the Nanuet location. Don't bother. Might as well close the shop and put something better in place. read more

Chipotle Mexican Grill - Tomatoes Queso rice chicken - Fast Food Near Me - Nanuet, New York

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Terrible!!! My order is always missing and today my rice was extremely undercooked. It was crunchy! Why is this location still open?

Yall don't give them good ratings. Chipotle is DELICIOS service? hmm is kinda dirty but i hope teres no germes in MY food read more

Must be hit or miss but we ordered three bowls on mobile (one was a BOGO) and the food was good and adequate. In and out 6/23 bc I was in a rush! Was told by the people who ate the food it was very good! not our first time here and one time we ordered a burrito and it was huge! read more

Chipotle Mexican Grill - almost two lb burrito!! - Fast Food Near Me - Nanuet, New York

Took 25 minutes for 2 burritos. Had 6 people working and only one person working the whole line and register. Avoid this location!!!

Food Brought our order home was not as requested just totally disappointing Will not do that again. read more

The only reason they get a star is because I called customer service to complain, and they refunded my money. The guacamole on our burrito bowl was actually brown, as was the large order of guacamole and chips. I could hardly believe what I was looking at. It was so disgusting and it wasn't just the edge. It was the whole plate of guac. I will never set foot in this place again. I am so turned off that someone would actually package food this this way and expect the disgust to be ignored. I was on my back to the store and was ready to throw it at them. Fortunately, the refund was given over the phone and I came to my senses. read more

Chipotle Mexican Grill - This is so nasty! - Fast Food Near Me - Nanuet, New York

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Needs a new staff and a cleaner location Whoever is the manager doesn't really care And that says alot about a business read more

Place is still bad after two yrs from my first review...place is gross, dirty entrance, dirty assembly line, the management is this place is terrible. Walked in and walked right out. Look at my pic to see the filthy service area. Idk how this place is still open. read more

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Expensive, poor quality and very small portions. Restaurant is filthy and unkept. I don't know what happened to this food chain but it is not a good place to eat anymore. read more

Such a rip off. Mobile orders are 1/4 the portions you get inside. Scanning your rewards card does nothing.

There's a reason this place has a low rating. Food isn't fresh. Service is trash. The orders are always wrong. Just go to the west Nyack. You have a better chance there. read more

Why is this store always so unkept. Messy. Food crumbs all over. I think I'll stick with Bubbakoo's. Not as good but they seem cleaner and more organized read more

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Food salty. Cashier even saltier, Very unfriendly here! You are better off going to the palisades mall. read more

Chipotle Mexican Grill - Bay leaves in my food - Fast Food Near Me - Nanuet, New York

Now I see why this place has such low ratings. Have all these employees and the line is dragging and the portions are so small for the charge, never again! read more

I have never been to a worst restaurant in my whole fuckking life the employees have no clue what they are doing they don't give us a proper portion the service is horrible and they don't clean it. Dont waste your time going to this shit load it's miserable I hate Taco Bell but I would rather eat there read more

Walked in and I had to leave the place was so dirty. I wouldn't eat anything from this place.

this place needs new management very dirty inside. it looks like it's never clean it looks like they've never used glass cleaner

I wish I had read the reviews beforehand......I did come on a Saturday and the line was wrapped around the room so I believe that shades some of this but there is something going on here that the food and quality is not the same as the rest of the brand. Let's start with the extra sides- since when did they get so small?! I got queso and thought it was a sample only to realize I'm paying $4 something in change for queso and chips. The bag of chips was not even half full like the bottom was covered and that was it. The green salsa was super watery and super spicy but had no flavor to it. The queso had more peppers than cheese in it. My bowl was bland read more

This place had a really bad rep when it first opened last year. Today I needed my Chipotle fix and I have to say the order, pickup and the food were perfect. Actually this is probably one of the best Chipotle orders I've ever had. Everything was fresh and the correct temperature, quantity and quality was perfect.... Even remembered my two tortillas for my side. A very good experience and I will return regularly now that, I hope, all the new store bugs have been worked out. As a general rule I'm a big fan of Chipotle and this solidifies it. read more

Does this Chipotle location ever get an order right?! There's always something missing or done wrong. I didn't order from here for a long time until Chipotle started promoting the "Philly Cheesesteak Quesadilla" and the combo of mixing the Sour Cream with the Chipotle Honey Vinaigrette. I order exactly that through their app (because it's an online exclusive and can't be ordered in the store). I grabbed my sticker-sealed bag and headed home. Opened my bag and found 1 container of Sour Cream, no Chipotle Honey Vinaigrette. Then I get to my Quesadilla and surprise, surprise. Just steak and cheese, no fajita veggies. How do you royally fuck up such a high promoted menu item? I really think the management and employees that work here hate Chipotle because they can never do their jobs right. Done with this place. EDIT: This is a response to the comment on this review. I already contacted Chipotle and they offered me 2 free beverage coupons to use in the next month. A waste of coupons because if you think free drinks are gonna bring me back, they most definitely won't. Get your FOOD orders right! read more

The food here is good, similar to most Chipotles. However, I noticed that the restaurant tables were not wiped down, the workers were not the friendliest, and on a couple of occasions, my order wasn't accurate. Additionally, they didn't include any utensils when I ordered online. Due to these reasons, I no longer go to this location. There are better Chipotles in the area that have fresher food and better service. read more

Chipotle Mexican Grill - Chipotle Chicken Bowl with Guacamole - Fast Food Near Me - Nanuet, New York

I've been to many chipotles, and this one is lacking. They barely put anything in the container and since when has a bowl been $18? With no guac no extra meat just a regular burrito bowl... Outrageous ! read more

I ordered a vegetarian salad and asked for everything except for the ingredients that cost extra, the employee put by mistake guacamole that cost extra. He told me that he preferred trashing it instead of giving it without charging for the guacamole. That's when I realized that I should also be cheap with them and not support them anymore! I later looked online at their menu, seems like the guacamole is no charge with the vegetarian salad...what a scam, they actually tried charging me for this! read more

The Dept of Health or The food administration division needs to visit this location. I've visited multiple times to place orders - each and every time the place desires thorough cleaning anywhere from the food station to the floors it just doesn't seem like a clean location. They need new management that pays attention to the serving areas. One incident the young lady dropped a foreign object in one of the food stations and took it out and kept using that same tray of food instead of getting a new batch to serve customers. I just prefer to travel the extra miles and go to the location at the Palisades Mall instead of the one in Nanuet. read more

I will never go to this Chipotle again! First, it's dirty as you walk in. Second, I order a salad but they are out of salad dressing. Third, I asked for fajita veggies on it but their out of them..she said I have to come early to get them. It was 5:45pm. Fourth, I asked for pico de gallo and he slopped it on like I was in an Army mess line without draining it first. When I got home to eat it, the lettuce was all limp and waterlogged. NEVER AGAIN! read more

Chipotle Mexican Grill - Waterlogged salad - Fast Food Near Me - Nanuet, New York

The restaurant is filthy with food and garbage littered in the eating area and cooking area. The service is sub-par, with folks walking back and forth with no direction, pretending to be too busy to wait on customers. Six of us were waiting for our orders. Ordering online should save customers time; however I ordered a kids "just cheese" quesadilla for pickup at 5:40pm, got to the restaurant at 5:55pm and it still wasn't ready. After I picked it up and got home to feed my daughter, there was no cheese in it. I drove back out to the restaurant, after which they made another, but there was no apology, no ownership for the mistake nor horrible service. This is just one of many chances I've given this specific location, if only because it's easier to get to than the Chipotle at Palisades Center. But this was the last straw. What a shame that one restaurant can ruin a whole chain. read more

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I ordered a meal about an hour ago and received a bowl of what looks like meat? Nowhere to be found is my burrito bowl, or chips and guacamole. I just received a bowl of a scoop of meat? (I think?) I am sad. read more

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I guess I should have came to Yelp to see reviews prior to ordering on DoorDash!! Talk about false advertising! I ordered their 3 chicken tacos for lunch and received a paltry offering of lukewarm barely filled tacos of just spongy chicken and NOTHING else!! The picture on their web page is misleading at best. I had to scrounge out ingredients from my frig to make the tacos more fulfilling. I ordered a side of salsa and chips and can tell you that their salsa is one of the worse that I've ever tasted in my 54 years on this planet!! It was just a off putting watery mess and whoever made that batch should be kicked out of the kitchen! There's no way in hell that I'm ever ordering from this location again! The manager on duty should be ashamed of letting food coming out this establishment like this! smdh read more

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The food was at Chipotle standards but as for seating area, soda fountain & floor it needs to be CLEANED looks like a FULL STAFF BUT NO ONE IS TAKING THE INITIATIVE TO CLEAN THE DINING AREA along with the outside & the outside is much more CLEANER THAN INSIDE the supervisor or manager should be cleaning when the staff is swamped with customers at the same time this is my first time here I didn't take the time to go to the bathroom. But the service was great for the time frame 8:15 P.M. on a SUNDAY. read more

I don't know how this location has so many negative ratings! Sam served us and he was so nice & really cared about our experience in store. The food was fresh (you know sometimes it's not) and delicious! If you haven't been to chipotle before, you must. The barbacoa is SO SPICY & flavorful it's my go-to. Great experience! read more

Chipotle Mexican Grill - Barbacoa bowl - Fast Food Near Me - Nanuet, New York

The restaurant is very dirty and gross, it is very unpleasant. The kitchen has food all over the floor. The food tasted old and bad. They need better service. read more

Bad. Just bad. They lie about the pick-up time, if you order ahead. You'll literally have to wait 15 minutes for your order. It's probably a little quicker, if you just order in person. However, they fail to read directions & understand what you want. This was my 3rd time going here & I know they just opened in Jan., but you would think by now they would have their act mostly together, but no. I've ordered their salad & every time I get it - it's prepared as a burrito bowl with no salsa nor the fajita veggies as I requested. At this point - save your money, your headache & just go to a different Chipotle with better trained employees who actually know how to read orders correctly. read more

Chipotle Mexican Grill - Poorly made salad as a burrito bowl. - Fast Food Near Me - Nanuet, New York

I don't normally write reviews but I literally had the worst experience at this place. I walked in over an hour before closing to order two meals. The employees on the assembly line did not welcome me at all, instead they looked at each other and rolled their eyes. The miserable employee soon after stood at the window without any eye contact or asking what I would wanted. I continued to order my bowl and then asked for a bag of chips.. they didn't have any. As disappointed as I was, I just ordered the queso on the side without the chips. As I started to order my second meal, the staff rudely cut me off and refused to make a quesadilla for me; he said is " online ordering only and they aren't accepting anymore online orders ". I just walked off the line after that and went to Taco Bell up the road instead. Keep your money, this place is a dump and the costumer service is even worse. read more

Super glorified Taco Bell. Food was okay, but way over priced. It would have been better if we went to an upscale Mexican restaurant.