My sister was overcharged at this location and politely asked about the pricing error. Instead of resolving the issue professionally, the employee became hostile and threw a drink at her. The situation became serious enough that the police were called and a report was filed. Customers should not have to fear being assaulted for questioning a charge on their receipt. The other coworkers also were reluctant to address the situation and give my sister the name of the employee who threw the drink at her. Very disappointing experience. this incident happened on June 10th 2026 around 9:45 PM. read more

Wendy's - Burgers Near Me - Tappan, New York

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The service and variety is just like any other ubiquitous Wendy's: average and common! read more

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Counter staff was a bit brusque this time. Food prepared as ordered, through the app, and decently put together. Had staff been nicer and food warmer, this would have been a 4 star review! read more

Wendy's - Burgers Near Me - Tappan, New York

my sister and I went to the drive-thru and we placed our order and the girl at the window got it all wrong. We checked our order and the girl didn't attempt to fix the order. She closed the window on us and turned her back and continued talking with her co workers. We had to go inside to get our drink and our food. Nonetheless, when we went inside the lady was kind and promptly helped us. read more

I like going to this Wendy's because the place is clean and staff if friendly. The female manager Maria is very friendly.

Wendy's is Wendy's. It is probably the best fast food you could possibly get. I always get the spicy chicken snack wrap because the sandwich is way too big to finish for me. If it's summer I am almost always getting a frosty too! The 4 for $4.00 deal is the best deal if you are looking for a quick cheap lunch. read more

Wendy's - FOOD. - Burgers Near Me - Tappan, New York

It's a Wendy's so you know what to expect in terms of menu. The lot is not in the best shape with cracked concrete. However what really makes this location stand out is the incredibly terrible customer service. It shouldn't be too difficult to be minimally polite but apparently it is for the kid taking our order. I asked for a hamburger since the menu literally says "hamburger" and he immediately snarks "Uh... I don't know which hamburger you want." I asked him what are the options and he listed a few including "jr hamburger with cheese." I said "I want the regular hamburger... no cheese." He then mocks "the hamburger doesn't have cheese." Facepalm! This should have been my cue to leave right then but we were hungry so I tried again. He then misheard me a couple times and made a point to tell me I said the order incorrectly. I was a little taken aback and said "no I didn't" (silly me for engaging), and he had to say "yes you did!" At that point we were done with the blatant rudeness. We left without paying and without waiting for our order. Went to McDonald's down the street where everyone was nice. Like a human being can be. Worst Wendy's ever. Never coming back here. Even if I was starving and this was the only place open. read more

Okay I know it's Wendy's -and the rating is not for the food, but rather the service. I had to give my order to three people - then they forgot one of the items . The people behind the counter where talking and joking to each other in Spanish while ignoring customers . Whoever the owner is, I wish him or her luck with crew like that read more

funny story: i ordered my usual - small frosty with medium fries. I asked the drive-through attendant for a spoon and he responds, "huh?". i repeat myself. he responds, "what? whatd you say?". i awkwardly repeat myself and i PROMISE this is his response ... "SPOOOOOONN?!" ... 100% true story. i got such a great laugh out of it. regardless: my go-to destination whenever im starving, its late, and i need a quick bite to eat. recently renovated (looks reaalllly nice), quick service and nice kind-hearted people. just wish that guy knew what a spoon was. read more

One of the only places in this whole area open after 10pm (it is open until midnight). Get there at least 10 mins before though, once I was there 5 minutes to midnight and, I quote, "they were out of everything." Riiiiight...just be honest and tell me you're goof home early and screwing me out of my late night dinner and be done with it. Regardless the burgers are good and you can't beat the 99 cent menu. I'm full on $3. No where can beat that! read more

Look. It's Wendy's okay? Old Timers who eat here once a day shouldn't be complaining.. It's a new building, lots of light, watch goings on outside! Everything stocked. Clean place :) Rebel Reviewer says: 3 stars read more

I've been going to this Wendy's for a year now every single day for lunch and they haven't managed to get my order right once like cmon seriously how hard is it to add another fucking barbecue sauce...I'm forced to eat there but if I had a choice or somewhere else to go no questions asked I'd never show up a Wendy's ever again terrible fucking service read more

I'm not usually the type of guy to write reviews but after the terrible experience I had at Wendy's I have to. Yesterday I went to Wendy's, I was starving I pulled up to the drive thru and I ordered a burger. When I ordered this burger I asked for a PLAIN cheeseburger meaning I wanted nothing but cheese on my burger but they went ahead and put KETCHUP on my burger. I hate ketchup, they also gave me onions, pickles and lettuce which I didn't mind because I could take them off. But, you can't remove ketchup from a burger. Thanks to these guys I had to eat my burger with ketchup. That is why I am writing this review so this never happens again. A plain burger means nothing on the burger! read more

Thank you, Wendy's...for accommodating my gluten-free diet by substituting the unbreaded chicken for the breaded chicken in my Spicy Chicken Caesar Salad. It was delicious!! read more

Wendy's - Spicy chicken caesar salad with grilled chicken. Iced coffee is in the background. - Burgers Near Me - Tappan, New York

Was pleasantly surprised by this place. I came at lunch time rush hour, and the cashier and staff were calm and upbeat. They added large screen TVs. Nice place for a coffee break. read more

its a wendy's.... not the best.. they usually mess up my order when I go through the drive through.

Hands down one of the fastest and best tasting wendy's I have ever been to. No joke, going through the drive through takes like 3 minutes tops even if there's a line, without a line its more like 2 minutes or less. And 9/10 times the food is extremely delicious, and its never bad, either good or really good. Also its actually a pretty nice place to go inside and sit but a few tv's and bunch of different and comfortable places to sit. Fun fact Chris Rock was standing in front of me on line to get food there a few months ago. Hey wasn't to friendly but hey, it was still cool. read more