Great! The food is fresh and the service is always courteous, Maria and Vanessa remember your order & make you feel like a valued customer, there are many restaurants to go, but because of the food & service this is the one for us read more

I cannot explain the disgusting conditions that were present in this location. We walked in and there was blood drops on the floor. I had to feed my dad due to low blood sugar so we didn't have much of a choice. The order took 15 mins. No employees were visible at all. The chicken sandwich was hot and fresh the fries were cold and obviously refried. We have no idea why this took 15mins. As I am getting my dad is finishing I look around and the floors had food all over them as did the tables. Don't worry there is a clean your own table bucket with a rag and soap. This is not an employees job I guess. I look closer on the floor and there was more blood. I freaked out and yelled to the back that there was blood and was promptly ignored. We left upset and grossed out. read more

Love their chicken wings, however, cannot eat them in the location. The a/c is ALWAYS on and it's freezing in there. Also, my absolute favorite was their 'ghost' wings. Loved that they were spicy, but didn't have all the messy sauce on the outside. Seems they stopped making them the way they used to. Worse was the place in Nanuet. Had their hot wings and they were SOOOO salty I had to discard them. It was like biting into a brick of solid salt. Too bad, this once was a good franchise! read more

Terrible service Popeyes receives 0 stars from me. Very disappointed by Chief Mgr Sumon and Mgr. Myself and Former Village Trustee Sherry McGil went to purchase chicken for our event that was being held in SV Rockland for the Harvest House fire and we explained our event and could we get discount on our food or to do a good deed in the community BOTH managers were VERY rude they lacked sympathy and empathy and personally didn't care about servicing a good deed within their community. Food was terrible ordered barbecue chicken and was given chicken drumsticks with BBQ sauce drizzled on it.... I am no longer eating at this establishment ‼ read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Spring Valley, New York

They do not communicate. Ordered a turkey, they told us we pay when we pick up. They told us that they only had turkey for the paid orders. Then we called they had our order, but ran out of turkeys. read more

Ordered the 11 piece family meal special tonight at this location. Meal was fresh and the side orders were filled up to the top. Biscuits were fresh as well. The only issue, like every location when ordering at night for dinner is staffing issues. Location was out of spicy and wait time was 15 mins and only 1 employee who seemed overworked, was in the kitchen prepping all the orders. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Spring Valley, New York

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Menu is weak. I can see why the rating is so low. I can't find a simple chicken only order anywhere. Moving on.....

Stop by after a busy day. Craving for the cajun fries, I went in. I had the $5 surf and turf. Can't complain for a deal, I had 5 pieces of the spicy shrimp and 2 pieces spicy chicken. After reading the reviews I was worried about the wait time but I was in and out in five minutes. Host was super friendly and helpful. read more

Popeyes Louisiana Kitchen - $5 surf and turf with cajun fries and biscuit - Chicken Wings Near Me - Spring Valley, New York

This is THE WORST POPEYE'S in New York. I was there to purchase a shrimp tackle box meal for my elderly mother. The employee rang up shrimp ONLY and then tried to have me purchase French fries. When I refused, he took off his gloves and walked away from the register. He then said "I'm not putting up with you". The last time I looked, he was supposed to be providing customer service. After waiting another 5 minutes, (on top of the 15 I had already waited), the second guy came and called for the person behind me- some nerve!! I refused to move and demanded that the order be placed. I would have written their names in this review, but neither of the rude boys up front had a name tag on. No manager was on duty either. I have been in this place 3 times, because my mom requested it, and each time it gets WORSE!! I WILL NEVER STEP FOOT IN THIS PLACE AGAIN! read more

We had Popeyes we took it out $43 for 12 pieces of chicken and two sides they didn't even fill up one of the sides,the chicken was tasteless I think ShopRite fried chicken is better read more

Always! 10/10 times takes way too long. The workers are rude and act like they don't see you standing there. Even the pick up orders take forever. The manager told me they don't have any smalls in anything, making me pay for a large every time. Which is a waste of food and money. When doing a pick up order I wind up getting a small, and it turns out I was given a small. He's actually scamming. The customer service is terrible and their food preparation is poor. read more

I'm only doing a review for Popeyes because of the mayhem between Popeyes/ChickFila chicken sandwiches. Popeyes is so much better by a mile, but service wise Chick-fil-A wins by a mile. It's slow motion in here. The sandwich gets a 4.5/5 but the service here gets a 3. Especially that's it's only walk in here, you'd figure there'd be more of a sense of urgency with no drive thru. read more

Popeyes Louisiana Kitchen - #8 - Chicken Wings Near Me - Spring Valley, New York

Placed an order last night on the Mobile App at 6:25 pm, knowing that I wouldn't get there for about another 20 minutes. Once I got there, even with social distancing. There were 10 people waiting in the restaurant for their food to be ready. Then I had a rude interaction with an Uber driver who was trying to jump the line. Finally, my name was called 10 minutes later, at 6:55 that my food was ready. And there was no option for curbside pickup. I have been to this restaurant before. The food is always good and fresh. However, the service is extremely slow and the manager is the most rude, condescending person I have ever seen. I have personally seen him verbally dress down the staff in front of customers. read more

Every time I order and pay online, my food is never ready, and the people here act like they dont work in a fast food restaurant.....Slow as he// read more

I have been going to this popeyes for quite some time and I live about 20 minutes away so I always order on my phone so it's ready once I'm there. This time my order wasn't even made they thought someone picked it up already. My order was about 20 minutes late. The service was terrible but what really made me disappointed was the 1/4 lb of shrimp order. They filled the box with fries and just a few shrimp. I don't think I'll be coming back here as much as I love the food the service was terrible I was told sorry and that's all no refund or complimentary food or anything! Disappointed in the service :/ read more

Popeyes Louisiana Kitchen - 1/14pc Wicked Shrimp Combo - Chicken Wings Near Me - Spring Valley, New York

GM Uttam Saha at this Popeyes is very Rude. He was rude and made my family feel embarrassed upon presenting a coupon and telling us it was expired which it wasn't. Will not buy from this location ever again. read more

During the lockdown I opted to see which chicken was better. Popeyes or Chick fil-a. Popeyes loses this deal but they were not terrible, they were rather ok. My issue is that the chicken was more crispy batter than chicken. They are still going strong but, in my opinion, Chick fil-a is the real deal while Popeyes remains a distant second. read more

Constantly I try to give this place a chance obviously management does care. The supervisor/ manger with the glasses who ever he is, is very rude sometimes. Tonight my boyfriend went to Popeyes and waited 30 mins to order because the staff cut him off in mid order several times just to handle the Uber drivers that arrive after him & other customers. Some of the staff including the manger can be inconsistent with orders and hospitality. Service speed is very slow, and tend to forget what I ask for. Also from tonight service no apology, the soda machine stop working, and the staff seemed to not care the lack of service they gave to my boyfriend. read more

First time going to Popeye's in spring valley and wow it is absolutely disgusting inside. There is garbage all over the floor there are no napkins even the parking lot is full of trash. I hope the food tastes good at least. Should I expect different though? It is spring valley you know. But something has to change here. Does a manager work here? Anyone of authority? read more

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You can't go wrong with food from Popeyes. Across all the branches the taste is consistent. But this location completely sucks when it comes to customer service. When you place an order for pick up and have to wait another 40 mins to an hour after your order was supposed to be ready only for them to tell you that something you ordered is no longer available or that they don't have enough of something else there's a big problem. Not to mention the staff talk to you like they couldn't be bothered and they are doing you a favor read more

The best Popeyes chicken I have had in a long time. The biscuit was buttery and most, not dry and starchy. The Fries were hot and crispy. The chicken was fresh and moist. read more

Restaurant has giving me the incorrect order multiple times and forgets items. The staff is careless with orders.

Well where do we start with this Popeyes? The employees don't even know that they carry kids meals. Rule number 1 know your inventory and your duties. The food is extremely greasy. Lastly we get to payment I want to pay using debit and they request I pay cash because they don't know how to use the card reader. I replied debit is what I'm using and will not be using cash because debit is cash. They are extremely slow making the checkout process a whole lot longer. read more

ALWAYS an issue with the fkn fries for the past year. wonder who pays for my gas going back and forth for microwaved fries that freeze in a minute. such sh*t tasting fake potatoes and half the size a large used to be. all the deals are gone. honestly, I give up with Popeyes. they must be in debt if they're downsizing their food, not offering their original deals, and now only microwaving food. if I wanted to drive back and forth fast, I'd be at six flags all day enjoying myself, not feeling like driving my car into their store front. five stars of freshness went down to one. not interested in this chain anymore. all that's left on the menu that tastes good is the blackened ranch sauce. ..see me drinking their sauce. haha, such BAD food. read more

I came here on a whim tonight and ordered the five piece spicy tender combo. The gentleman at the register was extremely friendly and my order came out quick. When I started eating my food - maybe 15mins after leaving the store - I noticed it wasn't hot at all. In fact, my food was barely lukewarm at that point and some of the fries were cold. I also noticed that some of the tenders were spicier than others - not sure what that was about. Besides the barely lukewarm food, the taste of the food was fine and the customer service was good, which I why I'm giving this place 3 stars. read more

This is the cheapest ass place around. Want a glass of water with your meal? Too bad! They won't let you get a free water, you have to buy a bottled water. I'm pretty sure this is against company policy for franchises but who cares. Food is mediocre at best. Save your money and go somewhere else. read more

The food was fine. However, we are in the middle of a global pandemic and therefore everyone should be wearing a mask. So tell me why an employee walked in with a mask pulled down to her chin. Walked to the counter yelled for the bathroom key (bathrooms are closed to customers so it must have been an employee). She continued to walk to the back without a mask. I will not be returning to this Popeyes location ever again. read more

This Popeyes sucks ! The manager is rude and inattentive. They're lacking a leader with customer service skills. I always need to wait 20 mins for chicken regardless of the time. I stopped getting sides here because they fill them half way. Then after waiting forever, he still wants to charge 50 cents for 1 additional sauce, being that they only give you one. Things are always missing and there's always only 2 customers every time I go there. I went there tonight after placing and paying for my order online and they closed earlier due the virus, fine. So upon waiting for them to pick up the store phone, in my car, I see two dashers go to the door and he comes outside. I walk to the door to ask him how to get my money back and he cuts me off and says: "no more." After I finish asking my question he just tells me to go to the app and figure it out. read more

Slowest Popeyes of all U.S.A. I've been coming since it first opened and it has always been slow. Today was the worst. How does a fast food establishment have people waiting 30 minutes for chicken?! All you serve is chicken! You had one job... I could've went to the mall and back read more

The worst customer service experience ever!!!! Their food wasn't even worth my money or time. The owner was very disrespectful and abrasive with his tone towards me. I asked him for a refund and he refused to give me back my money. read more

Online order placed at 3:45p for PU @ 4:30p order wasn't ready, nor did they have the spicy chicken ready. The girl tried to put mild chicken in a box and I had to tell them the order was for spicy. I had to wait an add'l 30mins for them to cook chicken. The mgr told me they just received my order when I arrived which their order ticket shows 3:45p. As my order was being prepared I wanted to take a picture of their order ticket and I did. I then asked the mgr his name and he said his name was my name. I then asked the girl is that his name, she said "That's what he said his name was" with an attitude. I took the food and left. The mgr came to the door and was on the phone. He called the police on me the customer even though I waited quietly and patiently for 30mins. The police said just don't go back there... as I can see from other reviews this place is sad and horrible. I already contacted the head offices and await contact with them. The mgr is an idiot who wasted the police time and mine. Who calls the police over chicken and even worse, they were wrong for having a customer wait technically an hour for an online order. How stupid can people be apparently at this spot they all are. They gave me stale fries, hard biscuits and mostly old chicken that sat on the rack. Didn't take responsibility for my wait and essentially blamed the order not being ready on an internet delay. They never offered anything as a courtesy, not even a glass of water or a stale pie for waiting that long. The people at this location are POS for the way they treat people. Just a nasty place. Take heed and watch them closely if by chance you "have" no other choice but to go here, but I can clearly say I will never go to this location again and will most definitely share all information with their head office. read more

This place gets a 0.... they are horrible. Whenever you go there its only 2 people working and you have to wait for more than 20 minutes. They are always trying to hire people. This is the worst popeyes that I have been to. Then they take your order and make you wait longer. You should be able to select a zero rating because this place sucks!!!!! read more

I place an order through my phone . When I get there they keep me waiting until I say "excuse me ". When I get home , my spicy chicken sandwich is missing and I try to call back . No one answers...I will never go to this lactation again .. read more

This place is extremely slow and there sweet tea is always sour and when i told them the answer was we made it this morning ok well either the pot is dirty or they are lying when you have tea with that much sugar in it and let it sit out all day and warm it reads bacteria read more

So since when does a number 12 meal come with just 9 pieces of popcorn shrimp?? Are you kidding me??

Just had a great experience at Popeyes.Food was fresh,service was great,very clean and overall a great Popeye's location.

I've been here a few times and it has always satisfied my fried chicken cravings. The spicy version definitely has a kick to it. The food has always been reasonably moist inside, and very crispy on the outside. I never found it to be excessively greasy. I was there last Sunday and it was busy. It would have moved faster if the fellow taking the orders and payment wasn't also diverted to fulfill orders. But he was working hard and trying his best. read more

Ok, I would consider myself a very patient BUT this place tested it way passed its limits. If you're looking for "fast" food look elsewhere! I have sat down at restaurants that have taken less time. This place needs to be properly staffed and trained. I never expect much from fast food restaurants but expected better. read more

Since my very first visit to a Queens, NY Popeye's, they have been my very favorite. From location to location I've found the consistency of crispy fried chicken to be on point. This Spring Valley location is the outlier. Two visits to this location now have provided a greasy product that to me is more reminiscent of what Kentucky Fried Chicken produces. read more

This is probably my best experience at a Popeyes. The manager at the store was fantastic dishing out fresh, crispy chicken on order. Nothing sitting on the heating racks for too long. This location is clean, quick service and taste on point. read more