I don't have an issue with the slow service. i completely understand the high demand I can patiently wait the 10 minutes for my food but, when i'm given attitude at the window about missing an item it's a whole different story. the lady that took our order misheard my order and told me i was in the wrong when i know i stated my order correctly. just put the fries in the bag read more

This has to do with the staff being unable to process the rewards app in store. I asked the cashier to scan my QR code so I may order and apply the discount. She had me order through the mobile order app. When I specifically came into the store to order at the counter. The process made it more inconvenient. Please train your staff on how to utilize all forms of technology for efficiency. read more

Literally the worst service the last 3 times I've ordered here. First time I simply ordered 3 things, two of them were missing. This was after a 12 hour work day. I called and asked to speak to a manager who (I promise I'm not prejudice or racist) did not understand a word I was saying, I was simply asking for them to fix their mistakes and she just said "Ok?" The whole freaking time. I called back and told a crew member it was the lousiest damn service I've ever experienced and that their manager was disrespectful and lazy. Don't let me get started on the past 2 doordash/ and Uber eats where I'm missing half of my orders. IM DONE. DO BETTER. Does this look like a damn potato to you? read more

Wendy's - Spicy Chicken Sandwich - Fast Food Near Me - Murrieta, California

Carlos just changed my mind about this place. He was super nice and professional. Moving in the right direction

The service we received was not satisfactory. The individual who provided us with our food displayed rudeness when I politely requested additional ketchup. read more

Food was cold. Fries were cold. The ice machine was not working. All the sodas were out except Coke and Sprite. They were out of toys for the kids meals. All the tables were dirty. The floor was sticky and full of food with mold. There was a puddle of suspected urine on the floor near the bathroom. Trash everywhere inside the bathroom. This place needs to be shut down, or change of ownership needs to happen. read more

This review is for the service only. I went through the drive thru, and when I got to the window, the guy there didn't say anything. Didn't smile. Just stared at me. Gave him my card for payment, he have me my drink, and my card back, still not a word. I put my card away in my wallet, and when I turned back to the window, the guy was holding my bag, with his arm reached right into my car window, still just staring at me. I took the bag and said thanks. Still not a word, no smile, just his glare at me. I didn't see his name, but he was a younger guy, glasses, dark hair, a little bit overweight. This was at 1pm on 3/22/22. I understand that fast food isn't a glorious job. I myself worked fast food when I was younger. I get that maybe he's not happy. But he's being paid to do a job, and should at the very LEAST, acknowledge his customers with more than a dead-eyed stare. read more

Disappointed. Ordered: sour cream baked potato... no sour cream 2 orders of nuggets... asked for bbq and ghost pepper sauce... none given Ordered small fries.... Not in the bag No straws given... This was all to go and of course we get home and all of that is missing.. am I gonna go back.. not anymore read more

Went here recently and everything has improved from years ago. Not sure if they got new management, but it seems like the culture has changed overall. Dined in, and the food came out fresh. Didn't take long either, I waited maybe 3 minutes tops. The employees are very friendly as well. The dining area looked clean for the most part. I'm not sure who the new leadership is here, but they have done a wonderful job changing things for the better. I will be happy to return! read more

I'm usually a big fan of Wendy's, but this location is horrible. Drive through took over 20 minutes, supervisor has a horrible attitude and left mid-rush to smoke right in front of the long drive through line. Didn't wash her hands when coming back in and started handling food. Better off just closing this Wendy's for night time service if these are the standards you're going to have read more

Interesting place. The kids and I like Wendy's burgers but without fail, the service is poor and the food is subpar. I made the mistake of ordering a cob salad and what I received was wilted lettuce, slimy tomatoes and some sort of overcooked chicken like substance. Poor performing locations are usually because of the franchise owner. Bummer, Murrieta deserves better out of this location. read more

Atrocious. Waited 20 minutes to have my order taken, all the staff was yelling. Not because they needed to be but because they were blasting earbleeding music really loudly. Pro tip, if you want people to hear you and you want to hear them, TURN YOUR MUSIC DOWN. I don't care if you wanna listen to music on the job but don't blare it so darn loud. Staff was goofing around, and it took forever despite the line being short. My food was also cold. I always forget why I don't get Wendy's more often and it's because this one is the only accessible one and it sucks. read more

Well I stopped in to get a lemonade, went to the restroom and noticed the men's room does not have a soap dispenser. Where the soap dispenser use to be is nothing but an imprint on the wall. I wonder how much fecal matter is rubbing off on your burgers. read more

Wendy's - Fast Food Near Me - Murrieta, California

This is got to be the slowest Wendy's I've ever been to in my entire life. I got in line at exactly 1111 it is now 1149 and I'm still sitting at the drive-through window with a car still in front of me. It's absolutely ridiculous. I had to repeat my order over 10 times in order for them to hear me. The girl at the window has absolutely no idea what she's doing and cannot take an order correctly. I cannot believe it would take this long to get a fast food order I think this place needs to get their stuff together or Management needs to step in read more

Never come, we came around 9pm, there was no one in line, they had us wait in front of the building going through drive thru, waited 15 minutes for what? For food that was cold and stale. Looked through our bags got our order wrong, no napkins no straws no sauce when we had asked for. And they are such in a rush for who exactly if no one's is there. read more

*UPDATE* Just visited this location again October 14th. WOW!! They've done a remodel. All new seating! A tv has been added, a fire place, couch like seating by fire place. A large tall table for large parties. The drink machine is now out front!! No more waiting to get a refill. Just awesome! Great changes. You've got 5 stars!! This location is clean, the seats could use a refresh. The booth seats have no padding left and When you sit you feel the framework right behind your knee on your through. The food is good, hot and fresh. You have to get in line and wait for drink refills as they do it behind the counter. Their fast at getting your order done. We dine in haven't tried the drive thru. I gave 4 stars due to drink refills and outdated worn out furniture. read more

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Every time I've been here i've had great customer service. Each employee has greeted me in a friendly manner, my order is always correct. Even when I get home, I am still satisfied. Food is good for being fast food and all. On some occasions the fries have tasted soggy or old, it can be a win or lose situation. read more

Qe went through the drive through at 630p and all of the lights on the menus were not working. We pulled up and asked if they could illuminate the menu lights. The girl on the other end had no clue what to say aside from what is your order. We could not see prices or items. We ended up ordering the only 2 things we remember chickens nuggets and Dave singles. $34 for 2 burger. 2 nuggets and 2 fries. We got to the window and were not presented with a receipt for purchase instead a hand written note in our bad that says "please give us a good survey" and the name of three associates? One named Karla? Well we never got a receipt to even fill out a survey. Unprofessional all around. read more

The worst Wendy's I've ever been to. The workers here don't put any effort in what they do. I ordered a chili and they didn't put the lid on and the entire spilled in my car and clothes. read more

We ordered for 4 people and we only received food for 2 people, not the food we ordered just some food , we had a full day and we just wanted something fast , Wendy's ain't it ! read more

Slowest Wendy's I have ever been to. Also it would be nice if one could hear the woman on the Intercom.

Horrible customer service! Lady at the drive thru taking orders is very rude. She had an attitude and very impatient. Kept rushing me to order when I had a large order. I told her to please give me a second and she still kept on what did you want to drink? Hello what did you want? So rude. She worked at 830p tonight 8/17/20. If she doesn't like servicing ppl, look for another job. Won't be going back to that location. Also, she pulled down her mask while servicing inside which is a safety violation. Do better read more

So my kids and I needed a quick place to get lunch and the kids wanted to try Wendy's. Since we've never been here before, we thought it was "fast food". Haha, boy were we wrong!! We got stuck in the drive though for 28minutes!!!! We were in the curbed off section that once a car is behind you, you're trapped. So there we sat for 28 freaking minutes. We were already planning on NEVER coming back because of that. THEN, there's the food. I ordered some spicy chicken sandwich and asked them to not put mayo on, because I hate mayo more than covid. And, of course it was too much to ask. The sandwich was chicken and mayo ONLY!!! . Kids hated their crap sandwiches. We will never go to a Wendy's again read more

You would think that the staff and management would want customers to come inside the restaurant to relax and enjoy a meal. Nope they have the donning room blocked off and they say it's COVID we can't have anyone eating in. However you can order inside and take it to go. The rest of restaurants in Murrieta are open dinning and enjoy their food. When I went to order the staff was all standing around talking and looking at me like I was crazy for coming inside. When I stepped up to the counter the person walked away and the drive thru person yelled what do you want. Service and to sit down and relax. Thank you Jack in the box for your service read more

Wendy's - Jack in the box - Fast Food Near Me - Murrieta, California

Negative stars if I could. I don't ever get Wendy's but when I do, it's alright. Tonight, I bit into a piece of plastic in my chili. F*ckin gross. Won't come back to this location. read more

Wendy's - Fast Food Near Me - Murrieta, California

*******GIVEN A HALF EATEN NUGGET********* We ordered 2 of the 10 count chicken nuggets. When my son was eating he discovered one of the nuggets had a bite taken out of it. Disgusting!!! I tried calling and phone just rang and rang. Drove back and the door was locked even before they were closed. I knocked on the door. The girl that came to the door yelled "I can't let you in". I yelled back, "I don't need to go in. I need to speak to a manager". She walked away and never came back. I knocked again with no answer. Their phone is now off the hook. Just beeps and doesn't ring. This has to do with my child...angry doesn't even begin to describe it! I emailed corporate and will also be calling tomorrow. If 0 stars was an option that is what I would have chosen. Disgusting!! read more

Wendy's - Served a chicken nugget with a bite already taken out of it! - Fast Food Near Me - Murrieta, California

Had to wait to order and then my sandwich was not that hot. Place was not busy. I ordered a la cart and then realized it was cheaper to order a combo. Would have been nice if the person behind the counter would have explained that to me. Food was overall good but chicken sandwich not worth the price. A lot of other fast food restaurants in the vicinity with better prices read more

Does anyone know why this place doesn't open their doors for sit down eating? Their drive thur is the slowest ever. waited 25 minutes just to order. McDonald's is faster. then i ordered and my order was wrong. cant go to the door to tell them so i just gave up. the worst ever. read more

Worst food. Worst service. Always end up sick to my stomach after eating here. This is the closest Wendy's and we purposely drive to a further one to avoid this one at all costs. read more

Wish I could leave 0 stars this is by far the worst Wendy's location in the IE the staff of beyond disrespectful. They constantly mess up the orders & refuse to give you contact to their gm save yourself the disappointment and go to the one off Jefferson read more

I don't know what this Wendy's has done to their chili preparation, but the last two times I've ordered it the beans are undercooked. It's so hard to eat with crunchy beans. Yuck. My husband sat for 25 minutes in the drive through and then none of the condiments he requested were in the bag (no ketchup for fries or crackers for the chili). We'll be avoiding this Wendy's from here on out. read more

Wendy's - Seriously undercooked beans in the chili. - Fast Food Near Me - Murrieta, California

I give the guy working 2 stars for saying orders at the counter are taking forever. Customers were leaving right and left. Yep we're in the pandemic. Two years now and you haven't figured it out yet. This place sucks. They should rage a page from in and out burgers. Very efficient operation. Guess I'm heading there to get my burgers. read more

sat in line for literally 20+ minutes. how is that even possible? like are u guys in there watching youtube?

Hi I just went here and had to leave a review because the workers at the drive through were the most pleasant and friendly workers I've ever experienced at a drive through ever!!! It's a big deal to be treated with kindness these days and really does make someone's day! So I just want to give and shoutout and say thank you to the people who treated me and my grey miniature poodle at the drive thru today! You made my whole week! read more

Got some cold chicken nuggets .. that's always great! Such a bummer because the chicken nuggets are always my fav!!! what a waste of time and money .. thanks. Oh and the one star was for the hot fries.. those were good. read more

These guys are alright. Last couple of visits have been good. Not really a one star anymore.

Weirdest experience ever. There was a huge line in the drive thru so I went inside to order. Two people were waiting for food inside so I walked up to the register. With only a few employees working and a huge line in the drive thru, everyone was moving at a pace that I can only describe as a snail on Ambien. Three separate employees walked past me without ever acknowledging me in any way, and so there I stood for an awkward and uncomfortable amount of time. Eventually one of the guys waiting on food must've been there a while because he just threw his hands up, exclaimed "F--- This!" And walked out without his food. I took this as a sign and left without ever ordering or even being acknowledged by anyone. Weirdest fast food experience ever. read more

Whole staff working right now should be fired. Over 20 mins just to take our order. Order came out completely wrong. No toilet paper, paper towels or soap in the bath room and limited on the available drink options. Unbelievable. Doesn't even deserve one star. This is my daughter favorite spot and we will never be coming back. read more

TERRIBLE. I understand its fast food but it wasn't even the food it's the employees!! I decided to go through the empty drive-thru and what an experience.. I was cut off while ordering THE ENTIRE TIME , like the gentleman taking my order wouldn't let me get two words out before cutting me off!! Worst part was at the end of it I asked him to repeat the order for me so I didn't miss anything he said "yea sure I guess" with the rudest sigh possible ! I understand it's fast food I really do but you don't have to be rude to customers; there's no excuse for that. read more

First time eating at Wendys, would not return. I ordered thru mobile and wanted to add a jr frosty because my coworker gave me a 2023 free jr frosty keychain tag but the lady would not let me redeem it. She said "the system won't let her" even though I purchased a whole meal. She was really going to refuse me this $1 item. Left a sour taste in my mouth, I won't waste my money at place like this. read more