I had a pretty frustrating experience here. I placed a mobile order ahead of time, expecting it to be quick and easy, but that wasn't the case at all. When I got there, I went inside and stood at the counter. The employee at the drive-thru area looked at me but didn't acknowledge me or say anything. I ended up standing there for about 5-10 minutes with no help, while I could clearly see my order just sitting there ready. It felt like they were prioritizing drive-thru orders over customers who had already placed and paid for their orders ahead of time. A simple acknowledgment or handing me my food would have made a big difference. Overall, really poor customer service and not what you expect when using mobile ordering. read more

I ordered 6 items and somehow only came back with 4. God forbid we didn't take everything out and do an item count while we were there. We placed the mobile order and drove up to the drive thru. We had to wait about 5 minutes - they told us it was a "large order"... anyways now we're 2 burgers short and we're too tired to trek back there from the hotel. I'm going to complain to their support tomorrow because apparently that is closed right now. What a joke! read more

Wendy's - My order - Fast Food Near Me - Murrieta, California

Stopped in for some lunch and a visit with a family member from out of town and it was a delightful time. We always have a tradition where we go to Wendy's when in town and we had never been to this location before. Although our order did get messed up, they were kind and quick to fix the issue. They even offered complimentary cookies for each of us which was so nice. I got the crunchy chicken wrap and it was amazing and the thin mint frosty was a hit. read more

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Fast friendly service, Matthew was pleasant. We stooped here in our mini road trip to Big Bear. We got the chicken nugget kid meals. They only have a four piece option for the kid nugget meal. They have several options for fountain drinks. The restaurant was big and clean inside. Plenty of parking. read more

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Pulled up to Wendy's early morning to try out their breakfast for the first time ever. I only paid $3 for this muffin and the potatoes. The muffin had a bunch of grease, which was weird but the flavor on the sausage, cheese and egg was actually pretty appetizing. It would be even more solid without the grease. The potatoes were seasoned well and had a peppery taste to them, decent addition to the muffin. Sausage egg and cheese muffin: 6.9 Seasoned potatoes: 7.3 read more

Wendy's - Sausage & Cheese English Muffin - Fast Food Near Me - Murrieta, California

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Only went because the kids wanted the memon toys. My mistake was we walked in, instead of the drive thru.( ignorance is bliss ) this store was so dirty. young employees just standing around talking. floor had trash everywhere, kitchen was a mess. Dinning room had a safety cone in front of spilled ice cream, that looked like it had been there for awhile due to its dryness. not a clean table in sight. a couple employees were just sitting in the corner of the dining room, I assume they were on a break, or off duty. but never addressed the dining room issue to anyone. Needless to say I left with crying kids, with no food. Do better Wendy's read more

First time ever leaving a bad review anywhere. I just had a C Section over here at the hospital across the street, my husband ran over here to Wendy's to get me a meal and he literally called me to tell me how rude they were and he NEVER does that. I get that it's fast food but some people really do not deserve to have even the lamest of jobs read more

The staff at this location is always friendly, so no issues there. However, the food is ALWAYS cold. I've even been asked to pull in front and wait (15+ minutes mind you), and they assure me the food is hot, and it still comes out cold. It's happened too many times to count, and unfortunately we will not return. I'd rather starve than spend another penny on mediocre food. So disappointing... read more

I'm literally on my period, emotional, starving, and all I wanted was my Wendy's comfort meal just for them to forget my fries AND give me a burnt soggy chicken sandwich like actually devastating. This was supposed to heal me emotionally and instead it ruined my entire night read more

Initially, we wanted to go to the Hat. However, they were closed so we ended up eating next door at Wendy's since they closed at 11. Got there at 10 after the football game and there were a good amount of people in the dining room (people from the game). We waited 20 minutes for our food which was ok since there were a lot of people ahead of us waiting for their food too. Idk if it's a cost savings thing, but the chili was extremely watered down and not as thick and hearty as it used to be. Yeah... just super watery!!! The beans in it were also hard. It wasn't as good as I remember it to be... that was disappointing. The Spicy Nuggets were good but their "ghost pepper" sauce was not even spicy at all. It was the type of "spicy" for lightweights, something a 2-year old would be able to tolerate. Burgers are always good. We got the Dave's Triple, Baconator, Krabby Patty, and the Pretzel Burger. Service was good, guy at the counter was very nice and friendly. read more

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Yuck. Did a mobile order that took 45 minutes to receive due to the incompetence of this location. It honestly blows my mind that they get paid so much and can't provide the service to back it up. Even with multiple managers on shift, we didn't receive any compensation nor even an apology. The food was awful, all our kids complained or didn't eat it, they have jacked up their prices while giving you servings at a fraction of the size it used to be. Their biggie deal is basically a kids meal, their frosty sizes are ridiculous and our large fries was only half filled. Pretty sure the kid at the window and the one who brought our food out had ringworm AND I'm positive I got food poisoning. Avoid this hot mess at all costs! read more

Wendy's - Jalapeo Popper Salad - Fast Food Near Me - Murrieta, California

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Asked for a simple breakfast baconator meal. Every time I come here they miss a side or something but this time they just missed the whole sausage patty that is supposed to be on the sandwich. Drive thru window worker was rude and their service was so slow. Save the trip and DO NOT GO HERE read more

Wendy's - Breakfast Baconator missing whole patty - Fast Food Near Me - Murrieta, California

Friday 11/21 at 1:15PM. Went through the drive thru and ordered 2 kids cheeseburger meals. Went to the window to pay, but their POS was down. The guy handed us the food, explained the situation that their systems were down and wished us a great day. You made our day bud! Wish I caught your name. EXCELLENT service because you were nice and took care of the customer. read more

Wendy's - 2 kids cheeseburger meals - Fast Food Near Me - Murrieta, California

Online order wasn't ready for pick up. Shakes took longer to make, long enough for food to get cold. Not worth the value and time. read more

By far the worst Wendy's I've been to. Standing waiting to order for 5 mins then another 10 mins for my food all while watching them pack up 4 online orders for people who aren't even there to pickup their order. At what point do we start taking care of the in person customers instead of making online order priority read more

I don't know but something about this Wendy's they act cheap !!! someone pays for an order, Make sure it's in the bag filled. Your manager on duty or supervisor needs to do better. You didn't even have anybody in line how sad and tell corporate to give better lunch deals, you guys are terrible now read more

Christopher Ramos a supervisor on the night shift gave me excellent excellent service 2 nights in a row. Misunderstanding about size of one of my drinks that he corrected quickly and happily and professionally the first night. Explained patiently the 2nd night that I had ordered at the wrong Wendy's restaurant. I wanted to give him props so I cancelled my mistaken address order and replaced it with a larger one at the Murrieta Hot Springs location he's at. Absolutely happy and will keep coming back here ! read more

Ordered a chicken sandwich w/ cheese, I got no cheese. The chicken patty was overwhelmingly salty- not edible! Also, ordered a regular coke w/ my meal and got DIET! read more

Ate here tonight with the kids before their piano lesson. I was skeptical because of some negative reviews - but honestly it was good! Hadn't been to a Wendy's in a moment ... the young man Dylan(it was on my receipt) who took my order was professional , kind, and actually present. My expectations on fast food are safely LOW but that young and the actually good meal was a pleasant surprise. When my kiddos meal inadvertently came without the toy there was no questions but a genuine apology, as he handed me the missing toy. Happy kids - happy Dad. read more

Such an underrated food chain. Everything was super tasty and came out really quick! We used the app to claim our rewards and everything went really smoothly. Usually there's always a problem when using a rewards system for other food places, but this one was easy. The restaurant itself was really clean and spacious. There were so many seats and the interior was very nice. The worker was nice and the restroom was also clean -- which is RARE. I'm really surprised by the terrible rating, but I think it's because people forget it's a fast-food restaurant and act like they're supposed to receive a Michelin Star restaurant experience. We got such a good value for our meal and are so happy with everything! We'll definitely be coming back! read more

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Ordered a 10 pc nuggets, jr bacon cheeseburger, and a medium fry. They said I could only have two sauces or it would cost extra. I couldn't even get one sauce per item? Lol. Most people use a couple just for a 10 pc. Cmon now. This is why I don't frequent here. I typically avoid it because the food is somehow always cold and hard. But this sauce guarding was weird and the employee at the drive thru seemed very annoyed. read more

they gave me raw chicken nuggets...how tf you gunna give a raw nugget. terrible place don't go here!

Super slow service. Sitting in the drive-thru for over 20 minutes before having to go to work myself. So I would not recommend stopping here if you have engagements to attend to. read more

This is was honestly the nicest looking burger I've ever gotten at any Wendy's, in all my years of getting Wendy's. The burger was steaming hot, the bread was fluffy, the cheese was perfectly melted, the burger was not oily or messy. The burger was "perfect". read more

Wendy's - Fast Food Near Me - Murrieta, California

this wendys should not have the rating it does. sierra was helpful and offered a frosty as our meal was a bit lagged because of this pickup lady whose order consisted of the whole menu. 5 star. amazing customer service. food was great and hot. and the fries burnt my tongue hahaha read more

I've been here several times I buy the combo w a baked potato on the side problem is they never have a potato after 9pm I've been charged several times for combo's and end up leaving w just my nuggets and drink since they never seem to have a potato and still get charged the full price since I use my app to order ahead of time. This has happen to me 4-5 times already read more

Once again, ordered from this location because it's close to home and my fiancé wanted Wendy's, and not only did the dumb cashier charge me for a medium drink that I never asked for, she also put my food on a tray AFTER I told her that it was TO GO! Why is this place even open? WORST customer service ever! And I asked for one of the freestyle drinks and they didn't even know what it was, never even heard of it. Service is ALWAYS slow, and the employees are dumb, horrible! No wonder this place has 2 stars on Yelp. Boycott this location and go to Jefferson, the one off Jefferson has NEVER messed up my order or charged me for something I never asked for. read more

Wendy's - Fast Food Near Me - Murrieta, California

If you get a large fry it doesn't come with a dipping sauce you have to pay extra $.50? Food is usually good at Wendy's but not at this one

Recently visited to this Wendy's and actually had a good experience. I must have caught them on a good day compared to the reviews posted here. My husband and I did mobile orders for both of us. Orders came out quickly, food came out hot and the employee assisting us was nice. There was an issue with an app though I would not dock them on that as that was a part of the app and not on their side. For the most part the restaurant, we have a decent visit when we come here from time to time and will continue to come here. read more

Get your Soundsystem speaker system fixed for the drive-through! I'm not going to take offense to the girl telling me with an attitude that she couldn't hear me. I understand I've been there when the speaker system is not working. But then I pull up to the window and I should've said that I was going to do that. But then they just tell me how much I owe them and it was for the order behind me. So you guys are just completely oblivious. Once again not really a big deal as much as if they had a working speaker system Then you could assess the location and the true attitudes of the workers. I really wanted to try this location out because I haven't had Wendy's in a long time. Yeah I'm good. Unfortunate because I know Wendy's is trying to push for more business right now. They've got some work to do for this location. There's no excuse for them to not have a working speaker system for the drive-through. Management if you message me when you get your workers a new speaker system I will be happy to come by and update my review. read more

If I could give zero I would. Waited 30 mins for a small order with terrible customer service.

10/10 service there was a young man there named Christoper who was so kind although he looked like he was running around by himself he definitely needs a raise read more

So tell me this when I get Wendy's, I opened up my burger. It was triple wrapped. Then I opened it up and I opened up the buns and I see no chicken in my chicken sandwich so where's my chicken Wendy's? read more

Wendy's - Just buns no chicken - Fast Food Near Me - Murrieta, California

We hadn't been here in eons. I was tempted to go back by the hot crispy fries commercials, which are supposed to be better than MacD's but were not, in my opinion. I got the junior size combo $5 box which came with a double stack cheeseburger, tasty for smaller appetites. It came with fries, drink and small bag of spicy nuggets. Just right for me. I wasn't stuffed but satisfied. Followed it up with the junior size strawberry frosty ice cream cup. One of the best lunches I've had lately for about $6. Will be back for sure to try a salad. read more

Wendy's - The $5. Box Dave's Combo - Fast Food Near Me - Murrieta, California

Service was not good. People were laughing over the mic, the lady couldn't hear my order. Fine that you are having fun at work, I'm all about that. But know the right time. Food, as always, par. When the hell did two, not very good combo meals become 26 buck!!! I almost fell out my car. I will say this, I probably won't be eating fast food anytime soon. Not that my review or anyone's review really matters, but something needs to change. People need to stop paying these obnoxious prices. read more

I usually don't review fast food restaurants but I am finally doing it for the first time because this has to be the worst customer service for a fast food for a few reasons: 1. There's always a wait to order by the ordering machine 2. The service here is so slow on the drive thru. 3. They have messed up some orders read more

This place deserves negative stars. Got the Dave's ComboThe fries were so salty I trashed them. Now for the burger. It was so dried out I choked on it and it had zero flavor. It ended up in the trash can with the fries. Hopefully the frosty it better. Keep you money and go to McDonalds read more

I don't have an issue with the slow service. i completely understand the high demand I can patiently wait the 10 minutes for my food but, when i'm given attitude at the window about missing an item it's a whole different story. the lady that took our order misheard my order and told me i was in the wrong when i know i stated my order correctly. just put the fries in the bag read more

This has to do with the staff being unable to process the rewards app in store. I asked the cashier to scan my QR code so I may order and apply the discount. She had me order through the mobile order app. When I specifically came into the store to order at the counter. The process made it more inconvenient. Please train your staff on how to utilize all forms of technology for efficiency. read more

Literally the worst service the last 3 times I've ordered here. First time I simply ordered 3 things, two of them were missing. This was after a 12 hour work day. I called and asked to speak to a manager who (I promise I'm not prejudice or racist) did not understand a word I was saying, I was simply asking for them to fix their mistakes and she just said "Ok?" The whole freaking time. I called back and told a crew member it was the lousiest damn service I've ever experienced and that their manager was disrespectful and lazy. Don't let me get started on the past 2 doordash/ and Uber eats where I'm missing half of my orders. IM DONE. DO BETTER. Does this look like a damn potato to you? read more

Wendy's - Spicy Chicken Sandwich - Fast Food Near Me - Murrieta, California