The fries were like bricks... everything else was good. I really left a 1 star because when I went back around to the drive thru... the guy said he seen me eating them... n what? I damn near just asked for a refund... I'm not eating those hard fries. They're wrong for even giving those to anybody. I through them in the parking lot, because y'all deserve to go clean it up. Not even edible. This is one location I won't be visiting again.... Cuz who y'all playing with, not this one. read more

I ordered and paid via Wendy's app. The app states to pull up to the drive-thru and provide my name but in the app it states Order Name: "my initials.mobile." I tell the drive-thru speaker that I have a mobile order and provide my first name. The employee states that he "we do not have your mobile order." I tell him my Order Name in the app and he states "Sir, we do not have a mobile order for you!" I try to confirm the Wendy's address with him of this location but he decides to go mute on me and leaves me sitting at the drive-thru. Finally he tells me "just pull around!" I am now frustrated by his perceived attitude and lack of professional communication. I then wait several minutes for the 2 cars in front of me and finally reach his window. I show the screen of my phone with my mobile order details. He states "I found your order as an inside order pickup." I tell him I did not select an inside pickup on the app and I showed him my phone again with instructions to pull up to the drive-thru. He continues to disagree with me. I told him that I was right twice and he was wrong twice. He tells me "I'm not trying to be right!" He does not look for a solution but instead wants to argue and have an attitude with a paying customer. His lack of professionalism and inability to make it right was astonishing. The female manager(?) in a different uniform came by the window and I asked her "why does he have an attitude." She shrugged her shoulders and said "I don't know, what's your order?" Again, no one wants to properly communicate or make the customer feel valued. I finally received my order after an extended wait without a thank you or any appreciation from the staff. My iced coffee was UN-drinkable. Disgusting! It was not right so I tossed it out. I don't know what ingredients or additives he used but it was not consumable. I am requesting a full refund and an apology from this location. This was an unacceptable experience, wait time, attitude and terrible product. read more

Wendy's - January 2024 - Fast Food Near Me - Mandeville, Louisiana

Service is not Okay! Nor is it by any means professional! Multiple times have been there to simply get dinner after work. And have had childish attitudes thrown at me for simply asking for utensils. Something that is PART of their job. And tonight is the deal breaker. Been working a 12 hour shift since 1 pm . I get home order food and at 12:45 my door dasher is there waiting to pick up. Employee inside ignores my doordasher as if she was not there waiting. I decide to call the telephone once again before 1 am closing. Of course unprofessional as always . No answer after 4 calls. My doordasher said this happened to her the other day At this rate the place seems to be "getting by" due to people simply being hungry and wanting food . Not for good customer service or mannerism. Is there even management at that location?. I'm an assistant manager at another company and surprised based on let alone reviews that this place is allowed to even employ people with such bad attitudes and work ethic. If the manager allows it she must act the same. read more

When I was trying to get a refill the employee didn't allow me to although the machine was working fine.

"I hate my job"x3 is what the drive through person said, as they gave me a small sprite and small frosty when I asked for a large. I wasn't able to check the receipt because "the paper ran out" to see if I was charged for a large. The frosty I got also wasn't chocolate, "cuz we out". If you hate your job so much go work somewhere else. read more

Of all the Wendy's I've been to, this might be the worst. I've had my bad experiences with too many for me to ever eat at one again in the state of LA. This one by far the absolute worst. I've been here twice and both times the service was absolutely terrible. I have ordered very simple orders both times. Baconator plain just bacon meat and cheese. I could've killed a cow and pig faster and made my own faster than these people could realize they still haven't made mine. It took 15 minutes when the store was empty BOTH TIMES to get my food. And just to make matters even better as soon I get my food the order is wrong. First time was NO BACON on my baconator smothered in mayo and ketchup. Second time it was just smothered in ketchup. Next time you think "hey Wendy's sounds good", No it doesn't. You can start a family before you get your order that probably won't even be what you want. Almost forgot if you have any requests they make sure to not do it . I literally heard the words come out of the bum managers mouth "don't change anything the orders come how they come" heaven forbid someone have an allergy with a topping. I could say so much more but I would get canceled immediately. read more

Okay let's be real ! This place SUCKS.. only on Florida street do I have this problem. Writing this reviews as I sit here waiting on my order. I've been here 30 minutes now. RIDICULOUS!! Also that staff is just not it read more

ordered breakfast online to be picked up this morning, got order confirmation and money was taken from my account. I pull up 30 min before lunch starts and Im told "sorry we are starting lunch at this time" I said "thats fine but i just have to pick up an online order" and she says "we don't have breakfast." (keep in mind usually if there was an issue with not having the food at the location I wouldn't be able to PURCHASE it on the app) the staff CLEARLY show that they don't want to work or be there at all. Out 15$ because people don't want to make food and completely wasted my time before I have to go to work. read more

Used to love this wendy's but the past couple years it has gotten exponentially worse. It's now the worst fast food restaurant i've ever been to. Extremely long waits, terrible food quality, staff is rude and close early half the time. They need to just gut this whole restaurant, it's cancerous. read more

Today, I went to Wendy's on my lunch break. The employee at the window didn't give me a receipt for my order, my food was cold, I asked for barbecue sauce at the drive through while ordering, and when my food was handed to me. The employee was adamant that the sauce was in the bag, and it was not. The bun was funky looking! The bread looked stale, and old. I understand Wendy's is short staffed, but I paid my hard earned money for horrible service, and food that I didn't enjoy. What a shame!!! read more

Wendy's - Fries & Jr. Bacon Cheeseburger - Fast Food Near Me - Mandeville, Louisiana

As Wendy's go, this one is great. The staff is very friendly and professional. They move people through the line quickly and efficiently. I have never been to another fast food place that treated its customers this well. read more

Wendy's - a sign for a restaurant - Fast Food Near Me - Mandeville, Louisiana

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If I could give this Wendy's 0 stars I would. I have been to this Wendy's twice now. They in fact do not understand the term "fast food". The first time I went was on an hour lunch break. It took them literally 35 minutes from the time I ordered until the time I received my food. I am not counting the 10 minutes I waited to order. There were hardly any people in the restaurant or in the drive thru and it seemed the manager could've cared less. I admit, once I did receive my food it was fresh which was nice. This 2nd time is the last straw for me. I walked in and there were only 2 people waiting for food. I stood there for 20 minutes......literally 20 minutes!!! No acknowledgement whatsoever. Not even a "we'll be right with you" or a "hi, how are you". Literally nothing was said to me. Again, the manager standing up front gave the impression that she could care less. After 20 minutes I walked up to the counter and sarcastically thanked the guy behind the counter for acknowledging that I was there and left. His response "Yeah". Nothing else, just "yeah". If you have an hour for lunch I would highly advise you to keep driving past this Wendy's. If you're just looking for something to eat because you don't feel like cooking, which was my case in the 2nd trip, I would highly advise you to keep driving past this Wendy's. Spend your money somewhere else because apparently this one could care less about it. read more

Visited Wendy's in many States and not only is the customer service the worst I ever seen the management team is horrible at this location. They have a older male manager that is not polite at all, directional to the customers but not his staff. read more

This location usually provides me with a pleasurable visit. Employees are courteous and polite. The food has always been prepared fresh and hot. I have been here a few time in the middle of lunch and have received fast service inside. The line in the drive-thru can get pretty long. Nothing amazingly great about their menu, it's the same as all Wendy's locations. My favorite meal is a Jr. Bacon Cheeseburger, fries and a drink. On cold days, I like to chow down on their chili. This location has a couple of tables out front for outside dining when the weather is bearable. read more

Wendy's - a chicken sandwich and fries on a tray - Fast Food Near Me - Mandeville, Louisiana

If there was a negative rating I could give I would. Never knew you could only have one order per car. Gave my coupon code and was still charged full price, manager was VERY VERY DISRESPECTFUL when I called and asked why I was calling during her work day. NEVER AGAIN read more

This location has a lot of problems. Obviously management is bad because no one wants to work there. There are never enough employees and the service is beyond belief slow. read more

If you hate your job as much as the drive thru lady does on 10/23/2022 at 2:00 pm, don't work there. You don't get a receipt and they don't tell your order back to you like they are trained and suppose to do. So you'd know I ordered 3 medium chocolate frostys instead of 2 small like you claimed you heard. read more

I went to this location and they had 4 cars in the drive thru. I waited 10 minutes and no one moved. I went across the street and got McDonald's - when I left McDonald's the same cars still were sitting in drive thruc at Wendy's. Slow, poorly run, low quality food, poor service - the list goes on read more

This is the worst Wendy's I have ever experienced.... workers were extremely rude. Out of stock on several menu items. They also wouldn't take cash? read more

How is this place even still open?? Worse customer service ever! Haven't been to this location In months and today finally wanted to give it another try , ordered a breakfast combo I get there , no one answers the speaker or at the window! Get Someone at the window finally , and they asked me to pull over and say their computers are down to look at a order.Waited ten mins at least or more just for my order ! I was the first one in line everyone else behind me are leaving and getting their ordered first .Very slow and very rude ! Even curse in front of your Customers! How unprofessional is that.they need to shut this place down! read more

Would give 0, horrible service, rude workers. After dealing with one worker because she was told the wrong thing for my order and had to walk to bring it to me. That was not my fault. And then refused to give me a receipt. Not coming back to this location. read more

The Mandeville, LA location may be the worst fast food restaurant in the world. Service is always slow and they some how figured out a way to forget something every time we go. Just got home with my order. We ordered 2 - 4 for 4 combos, large fry and large chili. Guess what was in the bag?? 2 small fries 1 large fry 2 nuggets 1 large chili No burgers!! How do you forget 2 items ?? And no sauce?? Why ask what sauce we want with nuggets if you don't give them!? If this was my business I would be ashamed. read more

This is the slowest fast food place on Earth. Dont come here with kids. Also, they always find a way to screw up my order...

I have banned this Wendy's. Tonight was the third chance I have given them. I sat in the drive thru for 23 minutes before finally getting my food. I ordered a deluxe cheeseburger and a chicken sandwich. They do not toast their buns here which I hadn't really noticed until tonight. Both sandwiches where soggy, doughy messes. The burger was cold. I mean, you have a cold bun, cold lettuce, cold tomato and a cold slice of cheese thrown on. How could you possibly have a hot burger when the meat wasn't even hot? Just gross. I ate a couple bites of my chicken sandwich which was better but I ended up feeding the rest to the dogs. read more

This is the SLOWEST fast food establishment in the entire world. Also, if you order fries, always expect it to be half full, or empty, depending on how you look at things. Unfortunately, no fast food in mandeville is even remotely adequate. read more

This place is such a joke.. I can't even rate it without giving it a star .. that it does not deserve .. I do not ever eat in these nasty fast food places ... unless I am having a absolute meltdown and starving and don't have time to go sit down .. fast food has ruined the health of lower income families..the main cause of obesity, factory farming and our planet .. no difference between cigarette companies ... and fast food .. they will both kill you.. But I was desperate.. I broke down and did the drive Thru 5 months ago while moving.. the burger was so nasty it scared me .. threw it in the trash, ate the fries... no napkin.. This time I was waiting to see what the new surprise would be .. the fries were limp & cold like they just came out of the fridge... got the burger bag open.. super sad .. 2 patties of paper thin meat that wouldn't even be considered one patty.. lol. One sad little pc of lettuce a slimy skinny pc of tomato and a translucent sliver of onion.. no sign of my xtra pickles .. I ordered.. All on a little kiddy size cold bun .. I said no ketchup.. there was no condiment at all!! Again no napkin.. I stared at it.. it stared back at me.. I wolfed it down in 2 bites and shot a large chilada to wash it down .. no flavor what so ever.. at least these places could serve a fake burger w meat flavor sauce or something similar to a burger taste.. threw the fries in the dogs bowl.. I swear that was my last time there.. if that was my franchise .. I would b kicking some ass in that kitchen .. how do u fuck up the only thing u make.. Wendy must have died .. cuz nobody is in charge of any quality control in this Wendy's ... just close.. this type of chain is so over .. just sell good healthy salads ..that's easy and the animals will love it too.. with a napkin please.. read more

No one come here for quality food. It is what it is. They have revamped this Wendy's and honestly it looks good on the inside and on the outside. The outside tables are a nice touch and there is also bike parking now. read more

Wendy's - New outside tables. - Fast Food Near Me - Mandeville, Louisiana

This is the worst fast food restaurant in the history of fast food restaurants. Workers are extremely rude. Service is snail slow. Always out of something. Ridiculous. Fire everybody and start new. read more

This is quite possible the slowest Wendy's on the planet and not to mention the just couldn't seem to get my order right. Both times I have been here that has been my experience. So two times and I am done! read more

The absolute worst! Rarely takes orders after 11pm even though their hours say they are open until midnight. Most, not all, workers have horrible attitudes. They do not take order when the truck in there are after. Latest experience was they are not accepting cash! I do not understand how they get worst with each experience. Official done with this location read more

My son ordered a frosty. He was told, "the frosty machine is working, but to be honest, I don't want to make one. ".

wendy's has pretty good quality meat especially chicken and good flavor but this one is just disappointing? always out of something, doesn't even seem to assemble the food with what's supposed to come on it, and worst of all? 10 cars in line? expect a 20-30 minute wait. you think fast food & you don't expect great quality, but fuckin hell you expect better than this. and at least fast!!! read more

Literally took 20 Minutes for a burger and salad. The crew stood around yappy, doing one order at a time, not doing anything to get ahead. It was the most inefficient thing I've ever seen. Mind you there was only 2 people in front of us. AWFUL read more

Everyone was courteous, friendly, and polite! Food was hot. It was nice to go to a drive through where everyone was so friendly.

Worst damn Wendy's ever,slow and nobody knows what's going on they all stand around with fingers up there asses

This Wendy's is slower than molasses going uphill. Everytime I come here it seems like there's only one person that knows how to run the register and everyone else was just standing around with their thumbs up their asses and watching why a line starts forming outside the door. Way too slow for fast food. never coming here again. read more

The food at this location is usually good, however the service is terrible. I will NEVER be going to this location again. The drive through staff are extreme rude, unaccommodating, and lie. Absolutely terrible! read more

Do not come here. Went to the drive through, was told to pull up and wait... waited, waited, waited. Decided to pull around and see what the hold up was... after listening to two other people complain about service, I finally get tor talk to someone only to find out they don't have my meals. They gave it to the people after us because they didn't know the girl told me to pull.... waited 35 minutes to get "fast food" and still had to drive back across the causeway.... avoid this place like the plague. read more

Two stars because at one time, this Wendy's had such awesome customer service that we called into their corporate office to relay what a great job was consistently being done. Fast forward two(ish) years... Downward spiral. We have gone twice this weekend and a bad experience each time. Breakfast on Saturday: we usually get the honey butter chicken biscuits, and noticed the biscuits were dry and border line burned. To top that off there was a GIANT hair fried to one of the breakfast potato wedges. Of course you're thinking at this point, what kind of goofball goes back within a 48 hour time span of finding fried hair in their food. It's fast food, I try to be fair in the thought that three years into this Wendy's, it's the first time I've seen something nasty like that. Still very gross, but mistakes happen. So tonight, we made it a fast food night. Our order was fairly easy, one child chicken nugget meal, one ten piece nugget meal large, two four for fours. So if you do the math, that's a LOT of nuggets. So to give me order, I'm first cut off during the large ckn nugget order with "we're out of large". I was a bit confused and didn't understand so they specified and said they were out of large cups. This meal alone came up to $9.74 (it's under $6 on the menu usually). I questioned was it entered twice and they responded with "no, you wanted large didn't you?" (Even though they were "our of large"). We proceed on, to the remainder of our order and that goes decent looking past the rushed order. There was a little guidance needed since no one asked what drinks or sauce was needed, so I took it upon myself to tell them. We pay and move along, and when I pick up the food I start to check the bag, no sauce. Ask for BBQ, in consistent fashion, they're out of BBQ. So I ask what do you have, honey mustard and ranch, so I say that's fine give me that. They take the bag back and place their sauces in it and hand it back to me. So realistically this is like... 25? Nuggets in an order? And four sauces. This is not even mentioning the girl in the background yelling at a co-worker. May have to stop going here like we did McDonalds a few years back . read more

This Wendy's is absolute trash. The broad at the window on 5-17-17 around noon to 1 pm was rude and would not let me finish my order and then completely ignore me when I tried to continue my order. This store has always messed up orders. I've had to wait for nuggets ( ordered 6 spicy) not only did I have to wait, they tried to give me half regular and half spicy. I'd rather drive to Covington thru traffic. Fuck this Wendy's in Mandeville Louisiana read more