Horrible place came here with my basketball team and as we were walking in the employee looked at us then shut of the lights. We then tryed to walk through the drive through and the manager yelled at us. We waited 30 minutes, had our order in then they told us to leave. They closed at 9:00 when it's supposed to be closing very late. The manager was very rude. All I wanted was a snickerdoodle frosty....... Horrible place would not recommend I am very mad. read more

Stay away. went at 9:15 on a Friday night and they ran to door and locked when we had 6 girls in a bus. manager was out in her car sitting there saying they are to shoTy staffed. absolutely pathetic read more

Terrible experience for a road trip. My mom got a second-degree burn from grease that was all over her chicken sandwich. The staff only gave us a sorry and a few dollars back. Unbelievable, would not go again. read more

OPEN TILL 2 AM MY ASS. It's currently 11:03 and after the most terrible awful no good very bad day I wanted some good french fries. So I arrive at my favorite fast food chain, Wendy's, and ITS CLOSED. CLOSED I TELL YA. I will be telling everyone I know about this and will not be returning (until they have bacon pub fries again) read more

I went to Wendy's one day after spending 8 torturous hours at the emergency room, all I wanted was a good hamburger. So I decided to go to Wendy's because it would be quick. I ordered a single meal #1 6 pc saucy spicy bbq nuggets and 2 biggie bags. 1st was their soda machine in dining area said just about every flavor was unavailable. I got my food and left. When I got home the cheeseburger I was dying for all day wasn't in there. So I called. The person whom answered the phone said she was a manager and refused to give me her name or the home office phone number. Was very unhelpful and really pissed me off. These incompetent people make $15+ an hour to NOT put the food I PAID for in the f*ng bag. Will NEVER go there again- read more

Horrible Customer service in the drive through, they cut you off mid sentence to offer their own opinion on what you should order, then mess up your initial order. Not to mention the stale after lunch leftovers they serve, I ordered a 10 piece nuggets and they tasted like they sat out for hours. They have no recipes so they can mess up your oder. read more

Wendy's - Old ass nuggets - Fast Food Near Me - Fredonia, New York

Holy f*** this is the worst experience I've ever had. Not even kidding. The dude at the counter was an idiot sandwich. I think he was high as hell because he didn't say anything. This old guy behind me asked if I was in line I said I think the kid at the register is playing with himself he's a useless Pos dude with blonde hair in a bun I'm talking about you. I waited 15 mins for a sandwich and fries the soda machine didn't have ice the soda came out piss warm. Very unorganized get a new manager or get your shit together. read more

I want a ice at 10pm so they were sign says they were only close to 2 AM. They were tech. I was a frosty.

Listen. Wendy's is always good. There food usually isn't bad at all. My sandwich was good, my fries were cold and my sugar cookie was as hard as a rock. It is FREEZING in this restaurant and there was no where to sit due to all of the tables being dirty. I had to wipe one down myself. Really mad about my cookie mostly. And the fact that I can't feel my fingers right now. read more

Wendy's - a chicken sandwich with cheese and lettuce - Fast Food Near Me - Fredonia, New York

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My food was cold, this was my third time, same poor service , same cold food. Why someone would eat there is be one me

Made me pay 81 cents for extra s'awesome sauce for my nuggets. Actually insane I've never paid before at any fast food restaurant read more

Wendy's - S'awesome - Fast Food Near Me - Fredonia, New York

Horrendous service and disgusting bathrooms. Bathrooms are dirty and not stocked with toilet paper. Absolutely gross especially during the pandemic. There were 8-10 people working when we visited, but my family and I were completely ignored. We had to wait forever for our food once we finally had our order taken 20-30 minutes even though so many people were working there. The food was nasty and had no flavor not even worth the long wait. DO NOT VISIT. Pick another Wendy's or another fast food place read more

Yep. I am a Wendy's Fan. But the dining rooms and bathrooms are usually messy. Five people working hard out back. Not much attention to making the dining room cleaned up! Drive thru is the best way to enjoy the Fredonia chain hamburger joint. (Folks are always nice and shift management always answers my questions.) read more

Found in very clean. Greeted politely and quickly. It's a newer building. Close to I90 thruway. read more

Even after spending - I'm sure - a ton of money on the re-build - I was less than impressed! The new building looks great - even though I'm not into that new type of décor - it looks better than it did! However, right now - and that could change - everything is new and clean! The selection seems a bit different than before, but it's been ages since I was in there. The pricing certainly is good - for fast food, but my goodness - the staff - including the manager on duty all need A TON more training. The girl taking our order seemed very new and didn't really understand whatever process they have - the girl filling our order was a bit distracted and uncertain what to do next and the manager was playing unsuccessfully with the ice cream machine and my food ended up getting cold before the order was finished. They all seem to be clueless about customer service and I am VERY much looking forward to the day the best fast food comes to our area - CFL! read more

I walked here from the car dealership next door to get some breakfast. I ran into a few issues: 1. Door was locked. I called, and had to request to be let in. 2. As I was deciding what to order, the cashier kept rushing me to finish... as soon as I said something she would give me my total then I'd ask to add something then my total... this happened twice. No one was in line, not even in the drive through. 3. Food was cold. 4. Cashier touched the INSIDE of my cup.... The ONLY good thing was I got to not sit at the car dealership. Don't go unless you have too. read more

Steven is great! He got my picky order spot on and didn't cheap out on giving me ketchup when I asked for it. Only getting 1-3 ketchups from mcdonalds when i ask for A LOT of ketchup makes me really mad. Steven actually gave me 7 when I asked for them. Yay wendys! Fast accurate drive-through. Will return. read more

Megan is fantastic! Our order was messed up at a different location and we called to see if they would be able to fix it since we were in a rush to get our kids and didn't have time to go back to the Wendy's we originally went to.. she replaced our ice coffees and orange juice and by doing so has now made us customers for life! Every time we pass through Fredonia we will be sure to stop by Wendy's as well. Thank you Megan! read more

The food is fairly good here. The problem is the staff. They are horrible !!! I waited at the drive-thru speaker for 5 minutes before a totally rude guy said whenever you're ready you can go ahead and order !! No hello... no can I help you ....no friendly greeting.... nothing And when I arrived to the food window he was even worse !! He was tall and wide and took up the whole window and he would not even look at me when he was handing me what I ordered !!! It was like he could absolutely not be bothered !! It's funny because as I was driving I said should I go to McDonald's or should I go to Wendy's and I said okay I will go to Wendy's... see how it is I will definitely not be making this mistake again !!! Horrible. read more

The girl with the glasses is gorgeous and is an amazing worker. She is very fast and has great customer service

i was having a bad day and decided to get myself a frosty to feel better. the girl that took my order was so nice and got me my order quickly. she complimented my hair and that made my day. read more

Ordered a 4 for $4 but unfortunatly they didn't give me the 4 items I ordered. Food was ok, but not what I wanted so ** for service.

First of all I would like to say it's not the food or and drink it's the employees don't not go there late a night because you'll be waiting 15 for your food and drink because of the people working there don't know how to handle anything fast pace but just say the food was great just the employees are not good at all read more

Steven k took my order efficiently and quickly. Burgers were cooked to perfection. And my burger were special orders, they had absolutely no problem executing the order. One of the best experiences I've had at this franchise. read more

I was told it would be a 4 minute wait for my fish sandwich...I waited 11 minutes. The quality of the fish was terrible! I will never eat there again! read more

So I went to Wendy's tonight. I realized I had a small issue with my order. I brought it to the staffs attention and they were absolutely wonderful and took care of it right away! I think the supervisor was named Courtney...this girl deserves a raise for awesome service and excellent people skills. I don't write reviews on fast food ever but the staff tonight was just so nice I had to say something nice!! read more

Walked out after waiting ridiculously long time in line. Overheard staff worried about drive thru time. Bath room out of order

I had a great experience at this Wendy's. The fries were hot, my spicy chicken sandwich with cheese was hot and fresh, and the iced tea was, well, icey. Really exceeded my fast-food expectations! I'll probably try to resist stopping here on my way by, but won't be sorry when I do. read more

Has to be the dirtiest fast food place I've ever been. Spilled drinks on the floor not being mopped up, sticky counter and tables, and I felt dirtier walking out of the restroom than walking in. Didn't really look busy, but nothing was clean or being cleaned. read more