I would give this place zero stars if I could. After the Wendy's on Baltimore Pike in Media closed, this became the closest location to me, and it has been consistently disappointing ever since. Almost every single order I've received from here has been incorrect or missing items. Almost every single time!!!! It's frustrating that something as basic as order accuracy is such a recurring issue. I've never experienced this level of inconsistency and lack of attention to detail at a fast food restaurant in my life. Not this bad. Not this egregious. When the main job is to get orders right, this place repeatedly falls shorter than a bad snap on a 4th down. I'm extremely dissatisfied with the awful service, employees, and management at this location. Anything above a one-star rating doesn't reflect reality and if you see a 4 or 5 star review on this place it's 100 million percent a LIE! read more

Customer Service was HORRIBLE!! We had taken the drive thru and they had messed up the order. We make a U-turn to correct our order. My mom tells me to go in and ask for our nuggets and fries and I go up to the cashier. I show her the receipt and ask for the nuggets and fries. Once I have the bag I start walking back to the car and look through the bag and realizes it was only the fries. I show my mom and we begin to walk back to the cashier. My mom explains that we only received the fries and that we need the nuggets. The cashier begins to say "she should've came to me and said that, she didn't ask for nuggets and you didn't need to bring your mom" with an attitude and I know for a fact I have. My mom tells her to lose the attitude because she did nothing to her. The cashier says "shut up" and proceeds to assault my mom by throwing nuggets at her and telling her to shut the f**k up! I don't recommend at all! read more

This place CAN'T SEEM TO GET TO GET ANY ORDERS RIGHT. Another disappointing visIt to the Wendy's drive thru. This place is dirty on the outside and their ordering screen is broken, wasn't even sure they were open until someone started talking as a started driving away. I backed up and placed a pretty simple order that I had to repeat 3 times. They told me to pull around without giving me the a total. The women at the window spoke very broken English. I had to ask her for the total. She mumbled 14 something. She handed me the bag and change. I had my son check the bag and he said there was a sandwich and his nuggets so I figured we were good. When we got home I opened the bag only to find they didn't give me my spicy chicken sandwich they put some awful processed crispy chicken sandwich in the bag. I paid for a spicy chicken! So disappointing...like their sandwich. CLEAN UP YOUR STORE and TRAIN YOUR EMPLOYEES!!! read more

Worst Wendy's ever!!!!!! This place has not had a good service in the last 10 years. Everything is slow and wrong. Just be one of the best places ever. I don't know what happened. Needs a complete overhaul, including workers and management. Please do better. read more

I purchased a cookie located in a cookie display at the front register. After a male WENDY'S employee rang up my order at the register, I paid $1.90 using my credit card. I noticed that the WENDY'S employee wasn't wearing gloves when he retrieved the cookie from the cookie display (immediately upon operating the cash register to ring up my order). He placed it into a cookie bag. After he retrieved and bagged my cookie, rather than hand it to me so I could leave, he immediately turned and walked away and disappeared out of sight into another room. As he was walking away with my cookie that I had already paid for, I firmly stated "Please give me my cookie, sir!". He ignored me and continued to walk away and disappeared. This WENDY'S employee's questionable actions made me feel very uneasy! Unsure as to why a WENDY'S restaurant employee would feel the need to disappear out of sight with a customer's food (after it had already been paid for), I felt that it would be best to exit the restaurant without my order. I notified WENDY'S corporate office via email. I did receive a short email response from a WENDY'S Area Director named Chimere Lynn telling me that it would be looked into. She also requested my credit card number so that she could issue a refund. I refused to provide her with my credit card information. (If cannot trust WENDY'S with my food, I'm certainly going to provide them with my credit card number!). Instead, I disputed the charge with my credit card company. I'm very disappointed with WENDY'S in BROOMALL, PA. They've lost me as a customer forever! read more

Great staff and food well prepared. The person ahead of me apparently ended up w part of my order by mistake in addition to their own it sounded like. They had me wait in a good place to make sure I could be serviced correctly. Maybe to have been comped more food would've been nice. I used the app to attempt two orders. No fault of the restaurant, the app only let me put in one order at a time. I tried to make two separate orders because I wanted to use two coupons. Even after the app closed the first order, it refused to let me apply a coupon to the second order. I was annoyed. I think the dining room is closed and maybe permanently and online doesn't seem to reflect that. I know that in the past they couldn't always get workers to service the drive thru hours posted either. Unfortunately this seems to be more of a trend these days rather than an exception. At least a paper sign saying sorry we are unable to stay open would be helpful when this scenario does happen. It didn't this time around but I did have it happen at this particular location like 6-9 months ago. Instead of having me circle around, the staffer was able to bring my second order to me as I waited in the same place off to the side. The food was reasonably fresh. read more

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One of the RUDEST staff member responses to asking for a single packet of salt in the drive-thru line. A very curt/terse "No!" and not even a polite reason for denying a simple request. Sadly, this has been typical customer service in the past, too. read more

Burn food. Horrible customer service. Rude drive through. Went on 8/30/2025 for their breakfast. The guy was abrupt and just horrible. Will never go again. You can't serve this burnt food Wendy's!! read more

Wendy's - Burgers Near Me - Broomall, Pennsylvania

took us after hour and real good food and best experience of my life the staff was the best or in other words goats

Went through the drive through one day early in October. While in line, I observed a mouse scurrying around by the back door. I like Wendy's, but this will be my last stop at this location. read more

Food was cold, they missed half our order, they were all stoned out of their minds and only one spoke English.

Worst Wendys experience at this location. Worker did not speak english. I placed a mobile order and received no pickles on my burger, no sauces that I asked for, and they didn't give me my Dr. pepper. We had to pull over and park for them to bring our food out and waited about 15 minutes for fast food. Both my boyfriend and I's orders were messed up even after a long wait and it ruined our whole night. read more

I ordered a Cobb Salad and found this fingernail in my lunch. Why are they not wearing gloves?? Press on nails do not belong in a food service business. I tried to call the location & their voice-mail will not allow any more messages. Disgusting..no stars read more

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The woman working at the drive through window this afternoon was possibly the most miserable person I ever met. She told me I didn't order a second order of fries, which I did. She was rude as hell. She looked pissed off to be there. When I paid in cash, she dropped the money out the window before I reached for it and it fell out and under the car. Even one of her coworkers looked at her shocked after seeing her interactions. Wendy's, what the hell? I'm not going back there. I'll drive further to avoid it. God awful. read more

Open until midnight but I guess the workers close shop at 9. Left me sitting in the drive through with zero customers in the building or in the line. Said give me a second and then ignored from there on. read more

Either bad communications technology, which I never experienced at this location, or poor English by way of the attendant, but not one word of my order was understood until I straightened it out at the pay window. I was then treated as if I said something that I didn't actually say at all, as if it was MY mistake, then sent on my way. Horrible service. Customer is not only wrong here, but treated horribly. Not shopping here again. read more

they forgot 2 of my nuggets i expect more from wendys as they are one of my favorite fast food places! I DEMAND A REFUND

NO SURPRISES is exactly what you should expect from a chain restaurant and that is exactly what I received today! I rolled in and stood at the counter for at most three minutes before I had my order. The guy was friendly and actually asked my name so customer service was solid. My medium Spicy Chicken combo meal was about $7. It was hot and the fries were crispy so no problems with the food. I observed that the place was clean and while I was there I saw folks working on keeping it that way. CONSISTENTCY is what I expected and I received it! read more

Wendy's - Hot and fresh and exactly as expected. - Burgers Near Me - Broomall, Pennsylvania

No one gives a flying F at this place.. they can't hear you in the drive-thru bc they're talking to the other employees.. All I heard was "huh!?" after each item I ordered. Then you pull up to the window they don't say one word & barely look at you. After I realized I was missing something I parked & went in only to encounter another employee leaning on the counter looking at her phone. Seemed as if I was interrupting this gem when I asked for the missing item she just snatched it up & handed it to me w/out any questions or apologies. Felt as if I was on candid camera read more

Website says that they offer Apple Pay but they do not. And they were rude when I didn't have another form of payment. Like got it together Wendy's read more

These reviews are all you need to see. This is a nice area, but this fanchise owner is not hiring from this neighborhood. The employees are most likely from the Chester area. All the employees have an attitude and are rude. The food is not fresh, do not eat here read more

Worse service ever. Dining room was closed at 7 pm No signs and five employees where laughing sitting at a table. The people in the drive thru were rude and food was cold. At some point you have to stop blaming Covid. Ridiculous !!! read more

If I could give 0 stars, I would I understand technical malfunctions, but this was a trip from hell. A few weeks ago I stopped out of extreme hunger before heading home. Easier than having to make something after spending all day on the road. Pulled to drive thru line, and one person was taking 10 minutes to order, so I went inside. The person in front of me orders and immediately the computers crash. So I go BACk to the drive thru. Where they take my order. I drive up to pay only for them to then tell me they can only take cash. So I wait for the computers. They hand me my food 20 minutes later and a credit card which is not mine. I immediately tell them, and they start yelling about charging th wrong person's card like it's my fault read more

I give this review two stars because the food was good and actually warm. As far as the service goes by the person working the drive thru window gets a negative 5. You could barely hear her at the order kiosk and I let her know but nothing changed. I get to the window and she gives me our food and one frosty when, and my son confirmed, "you clearly ordered two". When I told her she got all annoyed and rolled her eyes then whispered something I couldn't understand. I said I don't know what you said and she whispered it again. I think she was telling me the price so I just handed her a 5 dollar bill. If you hate your job that much go find a new one, but with her attitude I'm sure she won't be happy there either. She probably wants everything given to her by the government! read more

The staff is so so ignorant. There frosty is always melted. They never get the order correct But most of all it's the staff just completely rude read more

Every time I go to this Wendy's my order is wrong. The never remember the sauces, crackers or sour cream. When I asked for the missing sour cream today, the cashier at first said let me get someone to help you. Then the cashier asked someone else where he would find sour cream. So he must not have been trained properly, because he has no idea where to obtain it. If there was another Wendy's around I would definitely go there instead of this location. read more

Slow service. Lucky if they get the order right. Order a double cheeseburger and got a spicy chicken which isn't even close.

We have been going to this Wendy's for years. They no longer offer the nice thick grilled chicken sandwich but now offer only a paper thin overcooked fried chicken sandwich. My wife has been getting the pecan chicken salad with nice grilled chicken slices for years which now has small cubed chicken (?) on brown wilted lettuce. Chili only okay, meal at $18 was a ripoff. Won't be visiting this or any Wendy's again. read more

I would give this place zero stars if i could. We just went there and the person taking orders at the drive-thru, MALAYA, was very ignorant and unprofessional. Getting our order wrong and then not making any attempt to correct it when items were missing. Then she had the audacity to drop an F Bomb in front of our child. read more

Walked in today and with no one in line and took me 10 minutes to place my order of 2 Wendys Singles. Both Wendys Singles were missing the second slice of cheese on the bottom of the burger when I arrived home. read more

Well they must have gotten a lot of complaints because They brought in a new manager and she cleaned house. I must say service is MUCH better now lines move a little faster but hey there is labor shortage everywhere HELEN the new manager THANK you for cleaning house. read more

Where to start? Well when ordering drive through we were told that ketchup was not optional on a burger. That's not how ketchup works. If it is, "fresh never frozen" is an outright lie. 25 minutes and miles of attitude later, we got home with barely edible sandwiches and cold fries. Luckily, and the only real positive outcome, is that there was so little effort put into the mandatory condiments that my child did not notice the poorly applied topping. This is not Fast or Food, this is Looking through from the outside there are at most 2 people working at the location. The other 10 are apparently perpetually on break. We will never return. Chick-fil-a has 30x the hard working staff, 100% higher quality food, and actual customer service. Even on a Sunday. read more

I don't usually complain.... and I rather enjoy this Wendy's, More than I'd like to admit. My thing these days because I'm prego, is the 4 for $4. And I do this weird thing where I eat the pickles before the entire burger. Well this time while I was about to enjoy my ketchup covered pickles... this little friend was waiting for me. Womp Womp ...... Wendy please do better ! read more

Wendy's - Burgers Near Me - Broomall, Pennsylvania

This Wendy's is a disgrace! Everything i come here my order is wrong or missing an item, I always ha e to return. Some of the people, not all, working their are also rude when you tell them they messed up. Really hope they can fix this issue, its been going on for too long! read more

Fuck this Wendy's dead, this reviews needs to be 85 characters so here's the lyrics to my favorite song. Nevermind

Slowest and most unfriendly service I've ever experienced. Will never ever ever stop here again!

I'm not expecting Gordon Ramsey...just the basics. I don't like it when people pick out the problems but don't give constructive criticism. I will share with you the secret to 5 stars in my book. 1 Star- Be available. Thank you for being open late. You excel at meeting the mandate of your franchise. I appreciate that, genuinely. 2 Stars- Greet your customer when you stick your hand out for money and expect them to trust you with their credit card. Like you should from one human to another human, say something? Anything?? Please?!? 3 Stars- Talk to the customer if there's a mixup and simply apologize for any delay. It's ok to make mistakes. I promise, I don't bite. 4 Stars- Maybe take 3 seconds to thank the customer instead of barely poking your hand out of the window like I have ebola??? 5 Stars- I dare not say lest we touch the sun. Just kidding...How about just smile or at the very least, try to not look annoyed by the person giving you money? I understand I can be an annoying person, but you don't know that. You don't know me. After all, we haven't even said hello! I know it's not an easy job. I, myself, have worked years in the service industry for less pay and more aggravation. If not for the customer, do it for yourself. Be your own brand and represent yourself with pride. Your day will suck less, I promise. Finally, this review is more directed at shift supervisors and management who work side-by-side with line workers and permit poor service right in front of their face. You're not doing these kids any favors by not correcting these behaviors. If you don't care, they most certainly will not care. You have an opportunity to teach them an important skill they will keep for life. Be a mentor! read more

This location is seriously terrible. Takes forever whether you're in the drive thru or inside. No movement in the line for 10 minutes. I'm pregnant though and really want a cheeseburger. read more

Just wanted a sausage egg and cheese sandwich. Told me I had to have it on a biscuit or croissant. Big sign and picture of it on a bun. But they only offer biscuit and croissants. Very disappointed. Don't know why they have it on the sign and in their menu on the web if they don't offer it read more

This was the worst service i had ever seen. They had 4 cashiers and a line out the door and not 1 person could finish my order. I came in with 2 coupons and only 1 was used the manager just wanted me out of the line Never going back again. Yall suck! read more