This place has gotten way better in recent years, management has changed and overall the store has just improved significantly. Don't let these bad reviews from years ago steer you away. Very clean atmosphere, and very friendly staff. I come here atleast once a week and rarely ever have an issue with my order. Foods hot and fresh every time. Monica, the general manager is a very nice younger lady. read more

Service should be less than one star. The cashier had an attitude just because I asked for a receipt and then the lady at the serving window didn't give us the full order. When I tried to get the missing items the cashier yelled to me that I have to go inside to ask for what was missing. What is the point of going through the drive through if you have to get out of your vehicle with children so you can get the items that they forgot. I did try to contact the manager at the email address on the receipt but the manager didn't answer. read more

Food is good. Although every time you walk in to the register to order. Every employee looks at you but never comes to actually take your order. It always takes forever. I just ordered on DoorDash a 10 piece nugget meal the fries were soggy. And they gave me no straw for my drink. They also forgot my cookies and I still have not received a refund. read more

McDonald's - Burgers Near Me - Havertown, Pennsylvania

We ordered breakfast at 10:05 and arrived at 10:35 to pick it up, but were told that we ordered too late, but we ordered before the 10:30 cut off. They continued to tell us how we were in the wrong, but no notification was sent on our end. Horrible service and just rude comments. read more

The food here is good. Surrounding is nice and beautiful. Service is awful! Before opening I realize all of them were the same. I opened two of them proving they were the same. I asked the about it, they said it was randomized. The chances of getting all the same is 1/10000. I spent 6 dollars on getting two extra toys. Then my family decided to ask for different ones. The lady in the front was kind and said sure. But the manager came, and lied to us. She said these words. "We only getting one type of toy a day." We know they don't. Our other families got different ones in one day. Who are you lying to? Awful experience. Fix your management read more

McDonald's - Burgers Near Me - Havertown, Pennsylvania

Decided to grab a shamrock shake and was very disgusted due to having to drink it with a paper straw. Straw is soggy within 5 minutes. Nobody likes paper and or soggy paper in their mouth. #BRINGBACKPLASTICSTRAWS read more

McDonald's - Soggy straw - Burgers Near Me - Havertown, Pennsylvania

[796] I usually visit this McDonalds if I'm headed to 476. The drive thru moves pretty quick. The in/out of this lot is awkward as I can only go one direction on the road. The food is prepared as expected. The staff is nice. Plenty of inside room and clean bathrooms. I'll be back. read more

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I've been to this store several times and found that the staff there are very rude! Just now I bought an Oreo McFlurry, and when I drove away a few minutes later I found that I was not given a spoon, but a straw. But it didn't matter, I drove back to get it. The woman told me to go to the second window in a tough manner, and after giving me the spoon, she didn't even say sorry, and just slammed the window and left! I want to say that I'm just a customer who came back to get a spoon, and I don't owe you anything! read more

This place is trashville. Very disgusting, just check the pics. Also my buns were stale. That's a big no no for me. Gotta have fresh buns for the sammy read more

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The service and quality is always on point when mobile ordering- the staff are very accommodating.

I have a friend that divides restaurants into four categories; Fuel, Food, Dining and Cuisine. MickyD's is fuel. They are beloved by millions and reviled by millions more. This one gets the job done but just barely. It's not always clean and the fuel (food) is not always hot. Like most McDonalds it has a drive-thru. If you are in the mood for some fun, here are some hilarious little twists to the typical drive-thru experience. 1. Drive through the drive-thru in reverse and let your passenger order. 2. Order a cup of water and two napkins. That's it. 3. When they hand you your food, hand them a bag with the trash from your car in it. 4. When asked if they can take your order, say you are just window-shopping and drive on. 5. When asked if they can take your order say, "Why, can I take yours?" Try #1 and #2 together. The employees will be talking about it for weeks! read more

McDonald's - Establishment t - Burgers Near Me - Havertown, Pennsylvania

I asked for a milkshake and they said the machine was broken. get ur arse up and make a milkshake because that is what the customer is asking for, i find this ridiculous, especially because it happens very often read more

It's a pretty ok location. There are times when I get lukewarm fries, and that would earn this place 5 stars. But the soda itself has the signature mcdonalds crisp bubbles, and food is quick. read more

The staff there is Terrible Better get new people Slow, dirty, takes too long. Going down quick. Come on Macdonalds. read more

I ordered lunch at the McDonalds drive through in Havertown yesterday. What a nice experience! The order was taken by a nice friendly person. the payment was easy, and the pick-up was exceptionally fast. Every employee was friendly, professional and nice. I think they deserve a shout out and a big thank you!!! The food was good and the fries were hot and delicious! read more

I work really close so I probably come here once a week for breakfast/lunch, they have never gotten my order wrong, and all of the employees are extremely friendly. This is probably the best McDonald's I've ever been to. read more

The worst ever. 2 fish fillet sandwiches, bun not soft , fillet dry & cold, never going back. Rude staff. Took 1 bite & thew it away, my wife looked @ hers & threw it away. Failure in every way possible, this location should be closed down read more

Every time I go here I place a normal order like a 10 piece nuggets meal or quarter pounder with cheese meal and they always make me pull forward and wait! It's not like I'm placing some crazy order with all sorts of customizations! And this is after waiting in the drive thru for a half an hour. And then you get home and the order is incorrect 90% of the time. Time to start going to the one at Township and Burmont!! read more

Hello to my Yelp Family!!!! Yes I visited this location today, Friday, December 27th, 2019, to pick up some lunch for the family. Parking is plentiful here. I didn't use the restroom so I cannot comment on that. Was running errands all day and decided to pick up the family's favorites from here. My mom enjoys filet of fish. So I ordered the meal with fries. My mom likes her fish (Plain) (As in no cheese, no tartar)and a Sprite. I also ordered a quarter pounder meal with fries with a drink. I have not had any issues with this location. The staff is usually quite nice. I decided not to use the self-serve kiosk because sometimes I screw it up (the orders). I decided to order at the counter and the young lady was kind and warm. She smiled and took my order. This was a carry-out order. My order did not take long at all. It was ready in record time. I proceeded to obtain all my items such as ketchup in the packet, straws and napkins. Micky D's has come a long way Baby!!! The way they have revamped this establishment is nothing short of amazing!!!The curbside service and the dine-in experience where staff actually brings you your meal at the dining table. I am also impressed with the customer service. There was a time when you could go to a Micky D's and no one says nothing to you, no smile or no may I help you? It looks like those days are yesteryear. Granted, some Micky D's may still have one or two irate and sarcastic employees, but in general the staff is quite friendly, attentive and polite. My hat is off to Corporate for instituting these changes and it looks like it is working!!! You go Micky D's!!!!!!! read more

McDonald's - My Micky D's receipt. - Burgers Near Me - Havertown, Pennsylvania

It used to be you get screwed at the drive thru but her you get screwed inside. The messed up my order and it took 20 minutes for me to get the food. The staff is lackadaisical and really didn't seem to care. read more

This place sucks. Sign says open till 11. Go there at 10:20 to a locked door. Ok cool. Go to the drive through. 15 minute wait. At a McDonald's. Best believe I didn't eat McDonald's tonight. Sick. read more

The food and service is terrible and unprofessional. I went thru the drive thru at this location, ordered 2 Crispy Chicken sandwich meals and 1 deluxe crispy chicken sandwich meal. The Deluxe Crispy Chicken sandwich was served in a Quarter Pounder box so I checked it. It appeared to be a burger so I go into the store to state that I asked for chicken. The rude, immature, ignorant young lady states that my sandwich was chicken... this "chicken" was so overcooked and burnt that it looked like beef. I asked her for another chicken sandwich that was not over cooked, and she responded by saying "All of the chicken looks over cooked because the grease is old". I asked her if she would eat something that looked like that and she stated she doesn't eat the food there. Hmm I wonder why. Anyway, I asked for the manager, who was just as unprofessional and immature as her staff, and was offered a refund. I asked for a burger instead. I get home and my burger was pink in the middle. I didn't get a chance to get a picture of the burnt overcooked chicken but i did capture a picture of my Quarter Pounder. I am disgusted and disappointed not only by the food that I was served, but more-so by the lack of professionalism, ignorance, rudeness, & immaturity by the staff. Not one person even apologized or offered anything else to show that they even cared or were concerned about serving the public food cooked in "old grease" especially when my other two sandwiches were fine. read more

McDonald's - The Quarter Pounder with Cheese given to me to replace the burnt, overcooked Deluxe Crispy Chicken Sandwich - Burgers Near Me - Havertown, Pennsylvania

This seems like a pretty good McDonald's. I don't go there often, but the few times that I have stopped in, I didn't have any issues with anything. read more

Horrible experience. The girl at the register was so beyond miserable. I even gave her a 50% tip and she didn't even say thank you. I had to say "your welcome" for her to even realize that she was ungrateful. Will never go back here. The McDonald's on lansdowne avenue has way nicer workers. read more

I always do the mobile order, my orders have always been ready fast and correctly. But gosh they are so unfriendly it's like you're bothering them I never see anyone smile or use any customer service read more

McDonald's food is the same everywhere, so there's no issue with that (aside from the fact that I eat it at all, that is). The restaurant itself is awkward and disgustingly poorly maintained. I still shudder at the thought that my kid actually played in that Playland out front (the one with the Alcatraz bars and the lovely view/sounds/aroma of West Chester Pike) when she was younger. But the main issue with Havertown's McDonald's is the sheer incompetence of the staff. We generally try to avoid McDonald'ses, but every once in awhile the day gets away from us, it's late, and we're too tired and/or lazy to prepare actual FOOD and too hungry to wait for delivery of anything decent. So, despite knowing better, we find ourselves making the short trip to this McDonald's. I'd conservatively estimate that about 60%-70% of our visits to this McDonald's involve at least one (and often all three) of the following: (1) Employees getting order wrong (2) Getting to the second window of the drive-through and being told to "just pull up there while we finish your order..." (the "there" in question is just ahead of the drive-through lane, immediately to the right of the squalid Playland [circa 1970--uncleaned and unupdated since 1970], and perilously close to any traffic leaving the back parking lot and/or the drive-through) (3) Employees giving wrong change For the most part, the employees seem to be high school kids--some of them are friendly, at least, and a good deal more of them have the smart-ass, can't-be-bothered thing going on (which is fine--we've all been there). But, seriously, even given that this is a McDonald's we're talking about, the level of incompetence is startling. Really, it's almost IMPRESSIVE how consistently awful the service here is. You'd think that random chance alone would let these guys achieve a higher rate of getting orders right... read more

Pretty disappointed with this "new" location. Bathroom is filthy, suspicious red stains on the toilet and no toilet paper....most frustrating when your bladder is filled to capacity! The interior is lovely, and the place was pretty much empty but seating was limited due to the dirty tables, meanwhile A staff spends all this time cleaning the windows! Staff are friendly but slow.....ordered at 1:21PM, still waiting at 1:37 as I write this review.....1:40, food still pending........how the hell are people walking in after me getting their food!!!! I finally got up to confront them at 1:42, got my food at 1:43, cold fries further my disappointment. read more

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This place was the worst! I had my three year old in the car with me and Every employee including the manger was using profanity at the drive thru. When I saw that the manager was using profanity also there was than no reason to ask to speak with her. I will not be back to this location ever such a disgrace!! read more

By far the WORST McDonalds around your order is never what you order, the staff is horrendous, ignorant, unfriendly everything you would expect from a fast food employee I guess...it's to the point where it is worth it for me to drive 10 minutes further down the road to then next McDonald's where they repeat your order back to you to make sure it is correct. Save your self the aggravation and go to a different fast food place...side note it baffles me when they say cert isn't items may take a few minuets to make... Maybe it's just me expecting too much all around read more

McDonald's - Their milk shake machine hasn't worked in months - Burgers Near Me - Havertown, Pennsylvania

The staff at this McDonald's is absolute pure trash. I was in a rush between sports games with my four kids and only had a small window to get a quick lunch. Pull in, see the drive through line is very long, ok no big deal so we go inside to eat. I ordered 4 happy meals and a burger meal for myself. 10 mins go by, 15 mins, 20 mins I ask if my food is almost ready to which i get an attitude from the lady behind the counter. So she says yea Let me check. I watch her walk away and start dancing with the other employee, looks at me and starts laughing and says "oh shit my bad yo let me see where your order at" comes back and says it will be right here..30 MINUTES LATER, I still hadn't recieved my food. I asked for my money back, the manager came out I told her its been literally 30 minutes since I ordered and even showed her my receipt with the time I ordered. As I said this other people standing there started saying their orders were taking way too long also. Her response "yea I dont blame you Id be mad too" as she is giving me my refund my order came out, she asked if I still wanted it I said hell no, took my kids and left. Never will I ever go back to this McDonalds. read more

Okay I live around the corner from this damn McDonald's. I go here all the time I'm lovin' it...the food that is. Service is utterly terrible. Many of the employees are disrespectful, rude, and tend to have continuous attitude no matter how polite I am. I am angry and they tend to take advantage of my niceness because I am young. Drive through is mostly pleasant but don't bother eating in. I came here with my younger brother, he got got no chocolate milk. Came here with my friend, she got no smoothie. Came here by myself got no fries. But you know what I always get some dirty looks and attitude from the employees no matter how polite I am. This is disappointing no wonder why this place has two stars. THE SERVICE IS TRASHand I-oop. Don't expect me lovin' the service here or smiling again...I'm not havin it sorry not sorry. Keep on laughing while your cooking those chicken nuggets. read more

Seems fine. I'm a drive-thru guy so I can't really comment on inside. The drive/they has gotten better over the years. Haven't had any real mix ups often enough to care. People are friendly. I think I had a birthday party here when I was a kid. What's not to like? Oh, that drive lane in the front of the building is super tight. I always feel like I'm gonna hit something. Other than that, this place is fine. read more

Great service. They are very caring. I take my child there once a week and he is so excited to see all the employees and play in the playground. The service is fast and the food is alway above expectation. The other day my son dropped his hamburger on the floor and be gain crying the manager (a young male) was so kind to give him a new burger. read more

Not only was one of our quarter pounders uncooked, but the other has a hair shoved in it. Nasty is not even the word. Not to mention the service was awful. I understand it's fast food, but there's no excuse for any of that, regardless. read more

Nasty inside. Ketchup thing never works. Workers are weird. Hopefully they knock it down and rebuild and modernize it some. Hopefully.

11AM Sunday morning, when lunch starts I ordered 2 cheeseburgers in the drive thru. They told me they didn't have cheeseburgers... I parked and went inside and ordered 2 cheese burgers... After standing there for 5 minutes I asked for the manager and said, "all I ordered was 2 cheese burgers" she gave me attitude and said they weren't ready yet... Funny how for 30 years McDonald's always gave you a problem for ordering breakfast after 11AM, and ironically I couldn't get lunch after 11AM... I stood there another 5 minutes still no cheeseburgers. The manager didn't care, and I knew at that point they just were not going to give me my order. Finally the poor girl at the register gave me a bag and I stormed out... When I sat down in my car and opened it was a Big Mac! I had to laugh. In the event anyone ever reads this , it was in November 2015 and was a Sunday... And the manager, well she was a jerk. read more

I've never actually left in the middle of the drive thru line, without my food, and then opened Yelp. This is THE slowest fast food joint I've been to. All i wanted was a hamburger at the end of the day. It wasn't anything crazy: medium number one (hamburger) with a sprite. That's it. There were 2 cars in front of me and I assumed that it was taking awhile because maybe the customers in front of me had a big order. Nope - i saw one bag and one drink go out the window each. I pulled up to the window and had mine rolled down, and their window was open as well. I was continuously ignored, they were walking around and blasting insanely profane music. I've worked in fast food, I know how it gets around 10pm when all you want to do is go home and dick around with your friends on your shift. That being said, you still have to maintain a level of professionalism. I waited in line at the window for 7 minutes (can't believe I counted), and in that 7 minutes I saw one employee walk to the counter and back and never saw anyone again. I eventually pulled away. Absolutely ridiculous. How many stupid reviews til something is done? read more

this is the worst mcdonald's i've ever came too. i placed an order for 2 PLAIN cheese burgers and a 10 piece nuggets and the cheese burgers i received had pickles and mustard and ketchup. i came back out of my way to get the correct order and proceeded to wait 37 minuets for 2 CHEESE BURGERS. this is absurd. i am appalled and never will be returning. read more

Fast "food" served at a turtles pace. They need to get someone who works the drive thru who can speak English properly.

there was a manged rat running around the restaurant as the employs said "That's not my job" when told about it. When were eating our meal the female worker kept yelling at us to clean up our mess when we were clearly minding our own business. This place is gross, and workers are rude. Wendy's is the move. read more