Missing item from order. Management doesn't make it easy to get refund. Experience sucks.

They don't be doing their jobs, they either need to be taught again or the place needs to be stricter my names vanessa and i always tell them my name and they are always rude about it read more

Never had an issue at this McDonald's, they're always super sweet and my food is always warm and tasty

[460] This McDonalds has a nice layout inside. They recently updated the drivethru to accommodate two order speakers. My order is made to order and the wait time is average. It's in a busy corner so I'll definitely be back. read more

I go here frequently and only every order via curbside order. So far I've never had an order mixup. Everything's been perfect, food is good, consistent and warm. Sometimes there's a little bit of a wait (5-10mins) when it's supposed to be quicker. I've only once waited 20 minutes for a Sundae in addition to my meal, so for those latenesses I'll have to drop a star. read more

Very rude woman in the drive-thru when I went. She had a yellow scully hat on and was very sarcastic and bossy. I don't know what type of night she was having, but she didn't need to be in the drive-thru at all. Overall this location has low a quality of service and, sadly, I expect it. read more

Horrible service it took us about 20 mins to just get to the pay window. the workers are very slow and don't know how to do their job apparently. very annoyed read more

Always a wait but that's standard for any McDonald's. You know what you are getting when coming here. Try to order a burger without something, so you have a chance they make it fresh for you. read more

McDonald's - Caramel Frap Gonna be a late night - Fast Food Near Me - Upper Darby, Pennsylvania

It's very frustrating, they get my something in order wrong almost every time I go and this time they got every single thing I got wrong so honestly at this point I won't be returning. There's a McDonald's on W Chester Pike not too far away and they always do an outstanding job so I'll be going there from now on, obviously it's the same business but you can tell by the food and service it's run much better. It's crazy to me that management styles can make such a drastic impact on the food but I guess it's true, so I'm sorry to say I would not recommend this MD location. read more

Good evening to my Yelp Family!! I have been patronizing this location for years. We stopped here because my brother wanted two quarter pounders with cheese and an apple pie. My mom also ordered her filet o-fish plain, ( no cheese, no tartar). When I arrived, the lady that waited on me, was waiting on another customer. The lady associate smiled when she saw me and asked me, May I take your order? I have heard and read many reviews saying how rude the staff is and how unprofessional the drive-thru staff are and I am happy to report that the lady associate that took my order was friendly and polite and the other staff were polite as well. I had no issues today, whatsoever with pleasantries. I stated my order and I walked away with my order in 5 minutes. My visit was short, brief and sweet. There is a staff member here who cracks me up with his comments about everything all day long. He always makes me smile!! Thank you Micky D's for a productive visit today!! Yelp Family, good night, til the next review!! read more

McDonald's - My Micky D's receipt. - Fast Food Near Me - Upper Darby, Pennsylvania

Oh! My those Fries! That is the best thing about this McDonald's . The fries were nice and hot and might I add fresh. I've been loving these fries since I was a kid. Everything else about this location makes me cringe. I just wanted a little snack for my drive home. It was after midnight, so perhaps the team was tired. I put my order in for ice-tea, half sweet and half unsweetened, fries no salt, chicken sandwiches and fruit punch. First time ever in my life the soda machine was down. Usually it is the milkshake machine that is down at McDonalds but not here...Hhmmmm. It makes you think I should have waited and went somewhere else. As I was getting my order the atmosphere seemed weird.The lady was gazing and moving in slow mode, she asked if I wanted my order as she leans over on her firearms and hands me the bag. I asked her for the drinks that I ordered. The lid was somewhat off one of the cups, 3/4 full. I asked if she could fill my drinks up. The guy standing behind her said just put ice in it. That is crazy. I was buying ice tea not ice. I had spent 10 minutes here and that was too long for supposed fast food. I tasted the tea and OMG! It tasted fermented and simply rotten. In my head I'm like I just paid $2 for a cold drink of purée garbage. I drove back around to return the tea and get money. He manager on duty mad me move to the next window and wait for my money. He did ask what was wrong. At this point I just wanted to leave. read more

Yeaaa never again. Ordered a large ice coffee and half way through the drink found mouse poop on my lid oh Jesus be a fence!!! read more

McDonald's - Mouse poop McDonald's lid - Fast Food Near Me - Upper Darby, Pennsylvania

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My husband and I came through the drive-thru a few weeks ago to grab a quick snack. Unfortunately, grabbing a quick snack was more like waiting in like for 20 minutes and rude customer service. This location is going through or has gone through renovations. Therefore, there were two drive-thru lanes. First of all, who thought that doing this was a good idea? This McDonald's is right in a major shipping center. Having 2 lanes in the drive-thru is going to cause an accident. Second of all, it's not any faster whatsoever. My husband and I waited in line to pay for at least 15 minutes. Then, we finally get to the first window to check out. My number one pet peeve is when the cashier at the window just takes your card/cash, doesn't say thank you, doesn't say have a great day, etc. I worked at McDonald's for 4 years and ALWAYS was polite to my customers. Why these kids were not trained properly by management is beyond me. To sum up. DO NOT COME HERE, especially the drive-thru. The drive-thru is meant to be quick and convenient. This location misses that completely AND you're going to get talked to extremely rudely as well. read more

I have been going to this locations since I was in middle school a long long time ago they use to be so on point good hot food & great customer service now..... food is cold, they don't want to fill the fries to the top of the container, awful customer service they don't even speak to you when you pull up to the window. Just one disappointment after another. Step it up .... read more

Waited in line for about 10 minutes. Heard a few teenage workers asking for people to join their tiktoks. Extremely unprofessional..

Given that this McDonalds is right down the street from one of the largest high schools in Pennsylvania, you shouldn't be surprised when the joint is inundated with teens at the fringes of the school day. As a person who lives nearby, I also know that it is the late-night teen kick-it spot in the summer with kids all over the parking lot, walking in-between cars in the drive-through. Not the best for customers there, yet the business does nothing to address this as far as I can tell, probably because the bottom line is that this younger population is its biggest source of income. It is what it is: an insanely busy location that suffers in quality because of quantity. read more

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I only eat McDonald's food MAYBE once a year because my opinion is it's pretty much garbage, but sometimes I get lucky and the food's ok. I ordered a crispy chicken meal from here a few days ago since a friend said the sandwiches were good. The fries and drink were ok just not my usual choice if I'm gonna eat fast food. The chicken sandwich was like rubber, like it had been microwaved waaaay too long or something. I was unable to chew through any part of it it so, yeah I wasted my money and I'm pretty sure I'll be leaving McDonald's alone for good, just not worth it at all. read more

So I arrived around 840ish and order some food for my daughter, HAPPY MEAL and a sweet tea, less 5 bux, ok so I pull up to pay, the lady doesn't take my money right away she seem like she was taking another order so I sat for another 2 minutes, ok pull up to the next window, not a single soul (customer) in the store, i actually waited 10 mins for until I got the meal, my bag was sitting on the counter for 10 mins, fast food my ass...or just ignorant employees??... read more

I ordered on Uber eats and it was the worst thing I could've done. I brought 2 frappes both of them were filled with plastic like wtf. I could've chocked off of that. What is in your machines. I will never order from this McDonald's again. Unless u want plastic frappes don't order from here. read more

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It is so bad because it is McDonald's. The first and only time I went here we got some stuff and the food was so disgusting that I couldn't even take one btw of the food and my brother ordered a burger and they messed up the order about three times and I wouldn't even be surprised if their water is just chemicals meant to poison you. read more

I waited in line for the drive though for about 30 minutes when I got to the window to get my food finally ( 1 20 piece chicken nuggets ) I was sent around the front where I waited 5 more minutes until I finally just left. Absolutely horrible service no urgency and really carefres read more

Just stopped here to grab an order of hot cakes and as soon as I pull up, the girl tells me they're only accepting cash, they only have breakfast and was so rude snot it all!! No welcome to McDonald's, nothing!! This girl has a serious attitude problem! I will Never go here again!!! read more

I've been coming here for years and it's usually a good place, but this past trip was terrible. I ordered a breakfast meal and was told they were waiting on Hashbrowns. I watched the cook make several meals, and 15 minutes later caught my eye and asked a co-worker, "y'all needed a hashbrown?" 15 minutes after my order was placed she got around to my hashbrown. They gave me an extra hash brown with a "Sorry about that." I don't care for extra food. At a 15 minute wait, with 8 customers coming and going in that time, refund my meal or give me a comp on the next. Terrible. read more

I just wanted to order an ice cream cone and it took like 20 minutes when I was at the front of the line. Anyways after ordering the ice cream I paid cash and the guy touched my money and didn't even wear gloves when he was touching my cone. Wow! I'm so done with McDonalds read more

My m&m mcflurry had a small layer of m and m's the rest was just ice cream. The chicken nuggets were very small and just meh

Came in on a Sunday. Things seemed very disorganized. Registers were crashing. Took forever to get our food. Definitely wouldn't consider it fast food. Definitely not a good experience. Hopefully things are better next time around read more

By far the WORST McDonald's I've been to since City Line Ave. They think they got fancy with the new place but they are slower than ever and just down right RUDE! They get an attitude when you tell them your food is wrong and argue with you. Management is just as bad. They are adults and have no idea how to run a place with teenagers. It's almost like they are scared to correct them. 26 minutes in the drive thru which 15 of those were spent waiting for my own food after paying! read more

my gf and i wanted food we walked 30 minutes and i called before we got there and they said they were open we get there and the guy says there not open how tf afe you hoing to say your open and when we get there your closed bullshit never going yhere agaun id give this a zero if it was possible read more

I love it here they have great deals and sometimes even free food also the workers are friendly and very funny they always make my day

Once again disappointed and ripped off by this particular McD franchise. It's my own fault for going back to this location after numerous similar experiences of being short changed. I went to the drive thru and ordered 2 of their Double Bacon Smokehouse burgers, 2 Big Macs, fries and a sundae. Minimal wait to order, they took my order accurately, minimal time to pay. When I pulled to pick-up window, the girl at the window barked at me to pull off to the side and wait. Waited over 10 minutes and when they brought the order out, the sundae was missing. I pointed this out and the girl reluctantly went back in and fetched one. When I got home and unpacked the order for everybody is when the fun really began. Instead of Double Bacon Smokehouse burgers, they gave us single versions. I double-checked the receipt, and the receipt says double. When the wife bit into a Big Mac, she noticed burger on the bottom, but not on the top. When she lifted the top bun, there was only half a burger there, like it had broken or been pulled in half and only part of the burger made it on to the sandwich. Past experience with this franchise told me it wasn't worth my time, effort and gas to return the order and be met with surly, unapologetic management and more time wasted waiting for food. At least corporate is running a customer satisfaction survey at this time, and I made sure to log on to the survey and report my experience. I avoided this franchise for many months. Hopefully now I've learned my lesson and won't go back. read more

Worst fast food experience of my life. Rude. Delayed. Disorganized. Of the myriad of things that went wrong during my dine in visit to this location, the blatant rudeness and disregard for basic customer service was by far the most appalling. DO NOT EAT AT THIS LOCATION. read more

So I went to McDonalds for a Mcflury at 12:50 AM today on a summer day, when I got there I was told by the person on the speaker to wait one second. The second turned to be 15 minutes of me waiting there with a bunch of cars honking at me. Once the person finally showed up she provided Horrible customer service.I have never experienced such a bad service from a McDonalds. Hopefully it was just the staff from the night shift and not everyone that works there. read more

This is a drive-thru review. Surprisingly, compared to the other reviews, I don't have a problem with this place. Staff always seems to be super friendly. Seriously. Don't even remember if I've really had a bad experience here. It gets a good rating. read more

It is ALWAYS crowded especially at 2:40 and after because a high school is next to it. And I remember one time I went in there and I saw a mouse. If I could give ANYTHING lower than one, then that is my actual review. read more

drive through for a sausage burrito and iced tea. they gave me an egg and cheese on a biscuit and a hot tea. what's wrong here?