Human hair cooked right into the chicken breading!!! DoorDash driver at this location texted to say she was 2 minutes away. So I go down to meet her so she doesnt have to walk up 3 flights of stairs to get to my apartment. After waiting another 20 minutes in the high heat and humidity in the Philadelhpia region, she texts me again to say she's picking up my order at the store. She told me 20 minutes ago she was 2 minutes away. Another 15 or so minutes go by and she finally arrives with my food, but refuses to get out of her car to deliver it. The manager at KFC told me I can come in and have the chicken replaced, which was nice. But when it comes to the refund, DoorDash is telling me to call KFC about it and KFC is telling to call DoorDash about it. I've had to call every day since then, and nobody wants to help, they just want to pass the buck. Today I was told a supervisor would call me back within 30-60 minutes. 75 miutes later I'm calling back to find out where tthat supervisor was. Was told they would call me back, but 2.5 hours later I'm calling in again. So, since they are giving me such a hard time about refunding the delivery fee($6.32 fee+ a little tax), I have no reason to not show a picture of the human hair baked right into the breading. Next I'll be filing a complaint with the local health department. Sad because I have legitimate reasons for requesting a refund. Never asked for a refund before and they are giving me a hard time and no accepting accountability. So save yourself the trouble and avoid this KFC, as well as Doordash delivery. When they screw up, they will make it so difficult to get help because they want you to give up and let them keep your money. Nah, I'll just go up to that location and show people pics of this health department violation. Can't believe the driver wos too lazy to even get out of her car. Avoid Taco Bell/KFC at 835 W. Sproul Rd unless you dont mind getting human hairs in your food. read more

Taco Bell - Human hair baked right into the breading. - Fast Food Near Me - Springfield, Pennsylvania

I usually like this place but they closed ealry. I was very hungry and I left Morrally disgusted. I saw the people in there I went 40 minutes before closing and they never came up to me at the window and the speaker read more

The people who are working there should lose their job. Today I got a crunch wrap and there was a tablespoon of meat. They put so much seasoning on my fries that it spilt out of the fry container all over my clothes and car. Absolute garbage. Here's a picture of some of the seasoning I shook out of the box. read more

Taco Bell - Over seasoned Nacho Fries. Seasoning was everywhere. - Fast Food Near Me - Springfield, Pennsylvania

Waited 20 minutes and this is what We got. $2 extra for 2 pieces of cold chicken. Awful read more

Taco Bell - Fast Food Near Me - Springfield, Pennsylvania

I love me some Taco Bell, but do not let the sign deceive you. You will be disappointed. No matter how many times I try, this place always messes up my order. Ordered 2 cravings deals, 1 with no sour cream on anything & 1 with a Large soda. Holy crap... make sure to check the pic because they messed it up bad. Not sure what else to say. People need to pay attention to what has been ordered. Is reading that difficult? Sad actually. Unfortunately the other times I've been back to this location haven't been much better. Very rarely do I write off a location but I've been burned too many times at this point. read more

i ordered a chicken quesadilla with extra sauce and guess what they gave me a chicken quesadilla with burnt chicken and charcoal tortilla and worst part i ordered extra sauce and you know what happens next they gave me no sauce! read more

DO NOT VISIT THIS LOCATION! SAVE YOURSELF! I will spare you most of the details but long story short is that I was there for an HOUR and I left with no food. Currently working with corporate to get my $43 refunded. This place is a disgrace and the workers are some of the worst humans I have ever encountered. I would have posted pictures of the food, but I did not end up getting any. Do yourself a favor and go elsewhere. I hardly ever feel compelled to write bad reviews. This place deserves 0 stars. read more

Nasty hood rat working window. All I asked for is a straw and my receipt. They never get the order right. Food is slop. Place should be closed forever. If you don't want the job stay home and get an Access Card . You are worthless as a human read more

Went to the Taco Bell 835 sproul rd Springfeild my order was two party packs of soft tacos whitch are supposed to have 12 taco's each but only received a total of 18 out of 24 none which were made properly some just lettuce some missing cheese some missing meat some all meat nothing else. the dining room was closed and when I tried to call they didn't answer when I tried to call again they picked up and hung up without answering I don't think I will return to this location read more

Taco Bell - Fast Food Near Me - Springfield, Pennsylvania

I just sat here for half an hour waiting to get my food.... I could have sat down at a restaurant and gotten my food quicker.

Super friendly staff, Roz and Tiffany are AWESOME! So sweet! I will definitely go out of my way to visit this location again! A++++

Whhhhhhhhhy???? Molded pintos and cheese. First? What is this? Since when do they put molded beans and nacho cheese together and serve it at Taco Bell? read more

Taco Bell - I have never in the history of going to Taco Bell experienced this disgusting happening. How about this is a pintos and cheese! - Fast Food Near Me - Springfield, Pennsylvania

Ordered food to go. Got home, half my order was missing! Drove back to get the rest, not one sorry from the manager. Never again!

This place is a joint KFC-Taco Bell. Decent staff, but really really slow service. Bathrooms are single-use, and sometimes locked by the employees. Trash cans are flooded with trash. Let's talk about the real stuff. I got the spicy tostada and the loaded taco burrito. You know that feeling when you are eating something you've eaten before and then you question after a bite or two whether they got your order right? This felt like that. While I know taco bell doesn't have the same consistency of a Starbucks, I consider that my goto menu items (e.g. spicy tostada) should taste the same. But I ask of the management here to re-evaluate this location. It is a dump. read more

This is a horrible place staff are rude and disrespectful and half the time don't even acknowledge that your talking to them it took them 45 minutes just to get my food ready and it was messed up and the food was mushy and raw never will come back again read more

Everytime I come here they are quick and always extremely polite. With a larger menu they handle it really well

15 mins at the drive through with 2 people infront if me?! Haven't been to Taco Bell in years and I now remember why. Over priced and garbage food/service. read more

Waited 20 min for my food my nachos were wrong they fixed it. I asked the guy for hot n mild sauce the guy hands me 5 packs. I said i have food for 5 people 12 tacos plus nachos can you spare some more so he hands me 5 more packs still not enough n he walks away. I looked at the sauce n noticed he gave me hot n fire sauce so i said to the cashier he gave me the wrong sauce can i please get some mild. The guy who gave me the 10 wrong packs says "damn how many fu#*in Bi$ch need". Wow just wow i was so angry i just left there were children there n i was beyond angry between their rude staff n waiting 20 min i will never go to taco bell again read more

Where do I start? I can't think of a single positive thing to say about this Taco Bell. The staff are condescending and rude, the restaurant itself is repulsively dirty on a constant basis, and I have never been there and received my order correctly. My most recent trip to this Taco Bell was by far the most disappointing. After placing my order at the drive-thru and being talked to very rudely in the process, I proceeded to wait in line for the better part of 20 minutes behind 2 cars. When I finally approached the window, the person working the drive-thru walked by the window and made eye contact with me multiple times over the span of the next 2 or 3 minutes but never offered a greeting before finally coming to take my card for payment. I then waited another 5 minutes at the window while the staff argued over whether or not the order for the person in front of me (who was asked to pull up to wait so they could help me) was finished. I ordered a Sierra Mist and the person who was working the drive-thru (who I later learned was a member of the management team) said "You wanted a Pepsi right?". Making eye contact with her I stated that I wanted a Sierra Mist. She gave me a look like I was bothering her and shoved a bag of food and a cup of soda out of the window. I was so irate that I took it and drove off without checking, which went against every instinct I had going into this entire Taco-centric endeavor. I finally got home and opened my bag, and to my complete shock(?) and surprise(?), before me sat not the 2 burritos, cheesy gordita crunch and Sierra Mist that I had asked for, but 8 taco supremes and a Pepsi. The only thing they had gotten right was the size of the drink. At this point I did something I never thought I would be able to do. I stormed out of my house and drove all the way back to the Taco Bell, went inside, and slammed my sad bag of now-soggy taco supremes on the counter. The staff made eye contact with me and continued standing around the kitchen area talking while one person was saying unacceptable things to the customer ordering at the drive-thru speaker. Finally one of them gave me a look that said "Is there a problem?" but did not actually speak words to me. I explained to them the situation and the person who had originally helped me at the drive-thru came and tried to explain to me that they were under new management (could have fooled me), and that they were in the process of hiring a new staff (again, could have fooled me), and that that was the reason for all of the confusion. Lots of excuses. They offered to let me keep the 8 taco supremes that I did not order (thanks for the sack of food I won't eat), and to re-make my original order but DOUBLE (wow, what a steal!). Being that this entire ordeal had left me completely drained, I reluctantly accepted and waited another 15 minutes. For Taco Bell. I waited 15 minutes for beef and cheese inside a flour tortilla. Now as I sit here, having eaten double the amount of Taco Bell that I originally wanted out of spite (not sure who I'm spiting, in hindsight), I have this to say: Close the store. Tear it down and salt the earth beneath it and let it lay barren until the end of time. That would be less of a scourge upon the earth than what stands there now. read more

Closed 20 mins early and employees were inside hanging out with their feet literally up on dining tables. I went out of my way to stop here. Had to go to Wendy's down the street - which was open and served me. Boycotting this location from now on since they don't feel like taking business during operation hours. read more

I must agree with everyone else this is the worst Taco Bell that I have ever been to. The staff is awful. The slowest service ever. If there is more than one car in the drive thru forget it. Minimum 20 minutes. read more

Never seen a more poorly run establishment. Six people standing around chatting and laughing while one makes the food. Don't know if there is no manager here or if they just don't care. Always huge lines because of the wait. read more

Wow. Worst Taco Bell ever. Can you imagine how bad that is? Soft taco supreme so soggy that the bottom of the bag fell out. It's like they wrapped up the fake meat and sprayed it with a hose. REALLY...do yourself a favor and go ANYWHERE ELSE. read more

I really hate this location. The place is filthy, the employees are extremely unprofessional and they never have their stuff together. It easily takes 20 minutes to get your order together. I come here more than I'd like to admit since it's so close to me but I don't think I'll come back anymore. This place sucks even for taco bells standards. read more

I hate this place. I cant believe how rude the cashiers are.i asked for 3 meals and the woman rang me up for 3 tscos and when i corrected her. She yelled at me and started talking to her co works about and calling me names. I hope taco can fix the attitudes of the cashiers,because right now im not coming back unless they make things right read more

I already knew this was the worst Taco Bell ever. But it reached new heights when he sold me a taco salad with out lettuce. They were out of lettuce, but weren't bothering to tell customers as they ordered . Just taking the orders and making a salad without lettuce. What the heck is that??? In addition the woman at the front register was unintelligible and kept saying the opposite of what I ordered. Ex. I want beans on the taco, and she said "no beans. ". Crazy!!! read more

This is probably the worst taco bell in the country. You're more likely to win the lottery than receive your drive through order without mistakes. If you're unlucky enough to find yourself at this Taco Bell, I got three words for you: check the bag. read more

Not even worth 1 star. This is the worst Taco Bell I have ever been to. Product consistency is nonexistent. Any sort of professionalism is totally out of the window. I actually saw an employee interrupt a customer talking with another employee, then argue with the other employee in front of the entire dining area. Their service time is atrocious. I have never seen a service time so bad. This review is not based on one incident. It is based on years of observations. I wish there was another/closer Taco Bell I could go to when I had the craving. ABSOLUTELY TERRIBLE!!!!! read more

I was going to write a detailed story, but its pretty much covered by everyone else. Really long drive through wait and forgot some of my order. This TB will never be more than one star. read more

This is the worst Taco Bell ever. We stop here due to convenience, but the order is ALWAYS wrong. Don't bother calling to complain or comment through their online system. They will ignore you. Lately the tacos are soggy. Soggy is not a good adjective to describe a taco. read more

I have been a regular at this taco bell for the past 8 years. The service has been consistently terrible. I wish I could adequately explain, just when you go be prepared to wait a long time for anything other than KFC. read more

I take my 8 year old here once a month for two (2) crunchy tacos. That's all I order. Minimum time I've waited is 17 min, whether it's drive thru or take out. Damn place is bad. The lady at the counter who begs for you to take the survey so she can get a raise puts the icing on the cake. Damn place ehhhhh. read more

Taco bell food is taco bell food, I don't expect much but i cant stop going. but the staff here is surprisingly amazing, friendly and ready for the stupid small talk that comes with a drive thru/ fast paced food service environment. As a fan of all taco bells I've had many bad experiences with other locations (Cough The one near West Chester university Cough) but this one has never disappointed with both accuracy and service read more

One of the worst Taco Bell's in the country. Wish I was exaggerating. Get the orders wrong 80% of the time, takes forever, and the food is never even warm when you get it. I would give it zero stars if I could. Please shut down or get under new ownership. read more

If I could give this no stars, I would. This Taco Bell / KFC is the worst one I've ever been to. My husband and I just moved to Springfield two months ago. We love Taco Bell and were excited that one was so close by (we sound like fatties, but we're not, I swear!). However - this is the WORST Taco Bell I've ever been to. The "service" (if you can call it that) is horrendous. The first time my husband went on moving day, he had to wait forever at the drive thru to get the order. He thought they were just having a busy day. Then on this past Friday, we tried to get a quick dinner before going out and someone briefly spoke on the drive thru speaker, we asked for a minute to look at the menu, and then no one ever came back! We waited for another 15 minutes and then drove by the window and no one was even at the window to take orders! We were concerned the place was being robbed or something... Then just last night I went to the drive thru at about 8pm to give it ONE more try. I placed my order fairly quickly at the drive thru speaker, but once I got to the window and paid, I had to wait 20 minutes for my food! It's supposed to be fast food. There was only one car behind me and it looked like only one customer in the restaurant...so who the heck knows what the hold up was. I was told "our taco guy is slow", "hold on just a little longer", and then received a blank stare from one employee asking why I was still there....So basically I interacted with 3 people that had no idea what they were doing. I had to repeat my order about 4 times - just for a few tacos! I don't know if they focus more on the KFC side at this location, but they need some people who know how to make tacos. I love tacos so much and am very sad that we can't eat here anymore. Please hire some new staff. I have worked in food service and I would never complain about slightly slow service or one mix-up, but this place is a joke and I just had to warn others. read more

I enjoy Taco Bell every now and then. Consistently this place is the worst experience; takes too much time to fulfill order whether you are going thru drive thru or inside; run out of certain things (nachos, sour cream for example); food is made the most sloppily I've seen and most of the time inaccurate- something missing (the supreme tacos were so flimsy and no sour cream was put on them); people don't seem to be trained. when we last ordered I talked about how I need to find a new taco place and ditch going there. Disappointing. read more

Food was good, service was awful. I ordered my food and stood there for 15 minutes while everyone in front of me was getting their food. Finally, one fine gentleman from the back came up to me and helped me out and got me my food read more

This location refused to honor the prices on the menu. I tried to order a very simple $5 KFC box combo and the person ringing me up added another .20 to my combo. When I brought up the discrepancy she said all they had was large cups and therefore were charging me for the upsizing. I'm told the manager is refusing to order anything other than large cups and wanted me to pay for the add'l charge without even telling me. The manager was finally called to the front and her only response to me was to remove the .20 and I wouldn't get a cup then, now my $5 combo doesn't have a drink? I think not. I said forget it and walked out. How many other people is she scamming out of .20 at a time simply because someone doesn't what to speak up. I will never go to that KFC/Taco Bell again. The manager should be fired. read more

If Hell, physically manifested on Earth, it would be this Taco Bell location. If you took the neon sign off the side of the building and just walked in, you'd probably think you were at the snack bar of the special Olympics. Come to think of it, that's rude, insulting and uncalled for. The handicap people at the Special Olympics don't deserve to be compared to these dum-dums. When placing your order at the counter, the Taco Bell/ KFC associate will give a look that may lead you to believe that instead of ordering a taco you in fact asked him or her to calculate the atomic weight of uranium. The cleanliness of the the entire property, inside and out could be compared to the interior of port-a-potty after being rolled down a large hill after being used for a week at state fair. How's the service you ask??? Well, I've seen monkeys at the zoo, throwing sh*t at each other that is more organized then these people. In closing, I say STAY AWAY!!!!! read more