Do I have to put a star? To be blunt, this place sucks. The inmates run the prison. The manager is one of the guys and not a manager. They mess around with patrons. Just absolutely awful if not criminal. Last time there, the drive thru teller kept giving the wrong order as to almost see how many times they could get away with it. Once asked to see the manager, the manager had the correct order for n his hand as if he was in on it. If they're that ballsy with customers, who knows what they're doing to the food. It's a shame because I love Wendy's. Want to get fired up? Go to this Wendy's drive thru. I'd say you have a 50/50 chance. Hope it shuts down. read more

Well they must have gotten a lot of complaints because They brought in a new manager and she cleaned house. I must say service is MUCH better now lines move a little faster but hey there is labor shortage everywhere HELEN the new manager THANK you for cleaning house. read more

Despite the fact that there was no toilet paper in the woman's bathroom, this place was exactly what we needed before heading to PPL Park for a game. It's off a main road, and the place was pretty empty. They should just get to stocking up on toilet paper, that's all I'm saying. read more

Absolutely Ridiculous the amount of time it takes to get a order from the drive thru. Do not waste your time, the woman that works at night is also extremely rude. No fast food place should take over 30 minutes to get an order out. Pay your employees more so you can open the inside. read more

Being a Wendys stock holder, I care. Love the flatbread sandwich. Everytime I go to this Wendys the coffee is COLD. If you bring it back the Manager Oct 25 6pm will tell you new pot on and will be done in 7 minutes. In 7 minutes I will be done my meal. I like HOT coffee with my meal. If you say 7 minutes, he looks at you like WHAT? If I wait but then the meal gets cold because it is always 60 degrees in this Wendys. There are NO second doors in any entrance. So when the door opens you get the cold wind no matter where you sit. In the summer it's 40 degrees in side so you kind of like the door opening because it warms you up. The lighting is depressing. The place always looks like they are getting ready to close. It's best to get the food to take out and forget the coffee....get it a WaWa down the street. Also you may want to put the food under you automobile heater to warm it up. It is NEVER HOT. read more

How is this place still open?! Terrible service and product! Spend a couple extra bucks and go to Freddy's up the street. read more

I've worked in food business for years so I don't typically complain. But seriously, this place doesn't even deserve a star. Whenever i go here the line and service are slow as molasses. I think a snail could run this business better and faster honestly LOL. The cashiers have no idea how to ring orders in and the whole staff literally does not know what they're doing. They constantly mess up every part of my order when we go. The people working are just so careless it's almost humorous. Took me 20 min one time just to get our burger to cook. Just please don't go here lmao there is so many better places for fast food read more

Horrible service. Don't even bother going! You'll sit in the drive-thru line without being helped.. At all. If you pull around to the front window, you'll see everyone just hanging out and not doing their job??? No greeting, no accommodation, no service. And on the off chance that you are serviced and served, you will be treated without acknowledgement or kindness what so ever. If you use a coupon, it won't be applied to your order eventhough they said it would be. Seriously, they need a manager or something here read more

New spicy jalapeño sandwich was good, but the service was awful. Rolled up to the order mic, "help you" was all that came over the speaker. Staff was very rude. Ordered 2 frosty's, got straws with them. Went to ask for a spoon, and the woman at the window gave me a look rolled her eyes at me, when I told her they forgot them. I love Wendy's food, but I am seriously dissatisfied with their staff. Lastly, if you have signs on the door stating to wear a mask inside, unlock the doors. I don't understand why they don't unlock the doors, so people don't have to walk up to the drive thru window, to get a damn spoon read more

Incredibly incompetent service. Won't take your order until the car I front of you has ordered, paid and been given their food. Then it's your turn. This isn't fast food. Do yourself a favor and get McDonald's instead. read more

Has messed up orders on numerous occasions with horrendous wait time for a declining quality of food.

25 minutes from ordering to getting food. Order was tossed into my hands and wrong. Ordered you meals and got three. Had to wait to get the cashier's attention to tell him and then way for the additional meal. By the time I got home everything was cold. read more

I can't believe I'm reviewing a fast food place, but this location is ridiculous. In the suburbs, your options for late night food are this and Wawa. Working until late night, i pretty regularly swing by for a snack in my way home. I don't remember the last time I've had even like-warm fries, much less hot ones. They never give the right number of chicken nuggets- I'm not talking about a 20 piece or something- I'm talking about a four piece. Today, I got two. And the frosty machine hasn't been working for about three months. I can't believe that- I think the staff is just too lazy to make me one. Just horrible. read more

Always have an attitude with me and tell me to be quite, can't do something to a specific order, etc., got food poisoning from a frosty due to what the ER said. Will never go there again. read more

Their drive through sucks and they can't take online orders well. Half the workers just sit there and do nothing. When we got to the drive through window we were told to wait longer while the people behind us got their food we were forced to wait. In conclusion they suck on little balls. read more

me and my mom tried to walk inside. no signs were posted saying their dining room was closed. when we entered we were greeted RUDELY buy a staff member saying their dining room was closed. when ordering through the drive through the person was rude and treated us like we were stupid. they need to serve a side of fixing that attitude!!! read more

Absolutely horrible service this evening! Couldn't believe how rude the girl was operating the drive-thru! Mocked me on the intercom, & all I needed was a spoon for my chili that I had ordered a few minutes prior. I used to eat lunch/dinner here 3-5 times a week. They just lost a customer. read more

I like OTHER Wendy's locations, but will never go back to this one again. I have probably ate at this location 5-6 times over past year and each time I experienced greater than 10 minute waits for food with the dining area always in disarray. On 4/7/2019 Sunday at 6:38PM I finally reached my last straw after I ordered a salad and 2 kids meals. At 7:11 I sat down at the least filthy table I could find to eat. The most infuriating thing about this particular visit was the complete lack of concern from the staff. While I myself didn't complain. Those that did seemed to get preferential treatment only making the rest of us that much more irate. It also seemed that the staff circumvented the timers on the orders by calling them complete 10's of minutes before they are actually filled. (If I were to speculate it's so they don't look as incompetent to higher ups.) This practice only added to the confusion as they lost track of ALL orders and resorted to asking to see customer receipts to fill them. Incidentally, I never got my receipt back which makes it difficult to use Wendy's comment/complaint section. If Wendy's truly valued customer concerns they shouldn't make it so difficult to file a complaint! ( I don't use 800 numbers to remain anonymous and I don't need any further conversation with Wendy's) Problems with my final visit: 1) Exorbitant wait as a result of failed supervision and planning. 2) Staff lacked ANY sense of urgency and were indifferent almost belligerent to numerous customer complaints. 3) They didn't have any Ketchup!!!, I requested unsweetened tea and had to settle for warm sweet tea with no ice. Avocado on my salad was spoiled to the point of being criminally bad. Bottom line is I won't be going back as they have earned my distrust. I don't have to put up with it and neither should you! read more

This location used to be my favorite fast food restaurant in the area, but now it is full of people who don't care about your food. My order has been wrong the last 5-6 visits over the past year, and I've stopped going back to complain because I have been berated, asked "am I sure I know what I ordered?", and always given a hard time when I ask for the items to be corrected. I have no plans to return to this location. read more

9-22-18 visit. Got the Double Burger combo. The burger was good but the French fries were cold. Literally cold. How does that even happen?? My beverage was Coke and it did not taste like Coke. It was watery and tasteless. The men's room lock is broken. Shame, this used to be a really good Wendy's at one time many years ago. read more

Waited in drive thru for about 10 minutes with no one taking my order. once they got there they were short sentenced and in the back at at least 5-7 ppl working. Having one person doing drive thru is no good. Always take long to get order even just nuggets and fries which they usually have prepared. Very unpleased. read more

Disturbingly incompetent. Long slow line. Crew all yelling at each other. Orders all wrong and cold. Dont waste your time money or calories stopping here. read more

extremely slow service, do better. Cashier does not seem to even know what a smile is.

Well first I order a large meal they charge me for it but say there out of large cups. The soda they poured had soda spilled all out side of the cup they handed to me. On top of that after I ate it I ended up getting food poising from this food causing me to get very sick . read more

service is slow and food is not fresh. Worst French fries from a restaurant that usually provides the best. Who is the owner? Why does this continue? Sad. read more

0 stars. Worst wendys location hands down. Always 20+ minute wait whether in drive thru or inside even with no other customers. Your order is bound to be wrong then you get additude from the workers if you say something. If by some miracle they do get your order right- it is guarenteed to be cold. I am not expecting superb service- just the basic service you would get at any other fast food place in the area. read more

As I work the 3rd shift, I have not had to deal with anyone from the day shift. EVERY ORDER that is handled by the late shift, is either WRONG, or takes 20 minutes to process when you are the only car in the place. And their attitude is: why are you upset? Tonight was my last visit to this location. I have spent far too many lunch periods in line waiting to be served or have an order corrected. I Am A BIG Fan Of Wendy's......BUT this Location Need To Either Close Down Completely.......or Shut Down The late Shift. Giving an Otherwise Good Company A VERY BAD NAME & REPUTATION!!! read more

It does not deserve one star!!! This Wendy's use to be a good one to stop into for a lunch on the run. NOT anymore!!! I have now stopped by 3 times since August and it is always SLOW. AND no one seems to care!!! I agree with other Yelp reviews... The staff has changed for the worse and no one smiles... Rather frowns!!! French fries as the worse. Soft and barley warm. The chicken sandwich had what they consider a slice of tomatoe... but it was yellow, green and a rim of pink!!! NOT RED!!! This is the last time I stop in on the go!!! WENDY'S Corporate should really look into this place... read more

I'm a fan because I love frosty's! :D I remember growing up on Wendy's superbars. After the superbars, I satisfied my cravings with their dollar menu items through middle school and high school. I was happy to later find a Wendy's at my college student center. I moved during my years at college but this Wendy's is still close enough for me to satisfy my midnight cravings. Thank you Wendy's for opening late night! :D read more

Dirty tables, staff unorganized, and orders constantly messed up. Cleanliness is a big issue here. It took forever for the kitchen to get my order correct. It appears the staff just doesn't care. Will find another location from now on. read more

I honestly do not write reviews however Wendy's in Broomall has boiled my blood for the last time... I will drive 30 minutes in the future to another Wendy's before i go back to this one if i chose to eat there ever again. I know people make mistakes at work sometimes however the last 3 times i have gone- have made me so disgusted! It is not that hard to be friendly #1... I have pulled up and someone has said "Yeah" twice now. "yeah" that's just rude... The one guy who took my money thought the window closed and made a comment about my piercings " damn look how many piercings this bitch has in her ear" -- totally unprofessional and i do have a lot of piercings but that is my business . They always forget something i order, this time they forgot 3 things and sauces that i asked for twice ... i am sorry but i work in customer service and i am the type of person who helps someone and double checks things and sometimes triple check things... i guess my work ethic and what i expect from others is to high anymore. You wait forever in line, wait to get the food and by the time you get it, it is cold- the fries are ALWAYS cold- it is not hard to make some damn hot fries i used to make them in high school working at my dads restaurant, takes all of 3 minutes - id wait the extra few moments for some actual warm food! I am venting, sorry... if anyone likes Wendy's try a different location you hopefully will get better service and food. They do not even deserve a full star.. read more

I have never had such a shitty experience at any Wendy's. I was in the drive through line for 25 minutes! Then they FINALLY managed to get me my dry spicy chicken sandwich, and said pull up bc my baked potato wasn't ready. Okay... I wait 10 more minutes at the very front, watching as other cars drove away with their food. I eventually went inside and said can I just have my money back if it's not ready yet. She said it was ready now yet I continued to wait for 5 min!! Then some guy saw me and said oh it's gonna be a few more minutes bc the cheese isn't ready yet. Do they have a freaking cow back there that they need to milk for the goddamn cheese? They handed me money, which wasn't even equal to the price of the potato. I got outta there... what a waste. 40 minutes for a sandwich. The point was to have something fast so I could go home to wrap presents. Will never go back here... the staff looked clueless and confused and young and it smelled like weed. The place was unorganized and dirty. Literally this place just made me believe in abortion. I know that's terrible but that's how bad the experience was. Don't waste your time... literally. read more

The girl behind the counter was so rude, got my order wrong, and was all stank looking.

Did drive thru last weekend. The clerk did not speak very loudly, so I had to repeatedly ask for him to speak up. He was more interested in having a conversation with his coworkers than taking my order. When I got my order home, the cheeseburger was completely wrong, when I had specifically requested it a particular way. Then, the number to call on the receipt to call to complain was a fax number. Great way not to get complaints. read more

This location doesn't deserve even the one star given. We drive up to window tonight 3/22/14 and get what you want not welcome to Wendy's or any formality. We mention 2x we have a coupon for asiago bacon chick sandwich . Fast forward we go to pay they open the window hand is out total is mentioned the lady turns and talks to coworkers with the hand still out . She fails to acknowledge the payment is in the hand waiting for her to pay attention. Finally sees it and goes y'all had a coupon slams the window with credit card in hand. A few mins go by and new total is read. No apology given. We get food and its all wrong and cold. ASIAGO AND BACON WERE MISSING FROM MY ASAIGO BACON SANDWICH. Wtf ! Seriously. Were eating in parking lot thinking of driving around again but figured this crew seemed like they couldn't give a Fawk . Fast food or not its still a hospitality industry. They won't see us again. read more

I went to Wendys a week ago, and it was well, OK. Average Fast food with workers messing up your orders.I asked for a plain hamburger, and guess what they gave me, A cheese burger with ketchup! YAY! It was exactly what I (didn't ) ask for! When I came up to the counter, the employee did not understand my situation, and it took me a few minutes to get through to her. I've experienced Much better wendys'. I probably won't be coming back read more