Very friendly staff. Lots of selection. A bit pricey. Seems like that. Is the general rule for needlepoint these days.

Great canvasses, huge section of fibers, lots of supplies for your projects & most importantly, the nicest & most helpful staff.

The service and selection is second to none! Everyone is so helpful and the selection of fibers and canvases is plentiful.

I purchased a small needlepoint ornament kit at this shop in April 2023 to be given as a gift for a baby's first Christmas. The helpful & friendly staff told me the deadline for Christmas projects needing to be sent out to the shop's finisher for stuffing & cording was August. I brought the project to the shop in May 2023 for finishing-- three months before their August deadline. They accepted my deposit & assured me it would be completed well before Christmas 2023. Beginning in October, I called & emailed the shop regularly to inquire about the ornament. Several times I had to send multiple emails before they responded. When they did, they told me they were "still waiting for the finisher." I reminded them it was intended to be a Christmas gift, yet they never displayed any sense of urgency. They indicated they had no way of tracking the project or knowing when it might be finished, only that they "hoped it would be soon" as if it was not their problem or concern. Christmas 2023 came and went, yet still no ornament. It did not arrive back at the shop until mid-January 2024--nearly eight months after I brought it to them for finishing. Although they discounted the finishing price by 10%, no one from the shop ever apologized that the ornament was not completed until long after the promised timeframe. A terribly disappointing service experience. read more

The store itself is lovely. I appreciate it's homey feel and colors. The choices are exceptional. That being said, I would not come here again. I also was the only customer for a solid 10 mins before I had to ask someone for help as I had never been to a needlepoint store (I was getting a gift). I felt a little judged by the women who run the place (three older ladies) because i didn't come prepared knowing what I wanted and needed. I contemplated leaving when no one was looking but decided to stick it out. Finally one of the ladies helped me. She was very very kind and the least intimidating of the group. My only gripe is that she reeked of cigarettes (I saw her take a few smoke breaks while I was there) and it was distracting. As an ex smoker, I'm probably more sensitive than most. Besides the smell, this lady made me feel a lot better about my choices. For the cheapest canvas, wood frame, and thread, it totaled $135! I almost fell to the floor. Had I got my friend the size canvas she typically uses, I would have spent over $300 easily. Maybe I'm uninformed but spending that much on needlepoint doesn't make sense and, if that's how it is, I'd expect better service at that price and maybe a complementary bottle of water. read more

Great variety of fibers. Customer service needs improvement - varies by person. Beware of special orders - I got a canvas that looked like what I requested but without the designer name printed on it - realized later that this was NOT hand painted and was a copy. Of course I had paid the price of the designer one. When I questioned this, I was told they were the same. Beware! read more

I went to the store today to have a needlepoint canvas made into a tallis bag. I told the person behind the counter I had a project to finish and she smiled and was more than happy to help me until she saw the canvas. She stopped smiling, asked when I needed it. I needed it in June-more than 7 months from now. She said the finishers couldn't possibly finish it by then because they were working on Christmas items. SERIOUSLY????? read more

This is a beautiful well-appointed store. However, firstly I was not acknowledged when I walked in, and I then stood and waited for ten minutes till a salesperson concluded a number of sales transactions at the register and then, when I asked if she could help me, she told me she was busy teaching someone. Curiously she had not been too busy to ring up a few hundred dollars in sales. In addition, another salesperson was also ringing up special orders and taking deposits, and neither one could even be bothered to look up from the till. I am sure my business will not be missed - the place was busy and full of eager customers. But...not one I would return to. read more

Wonderful staff, more than willing to help all levels of stitchers. Great variety of stock, very willing to get you what you need. read more

I would like to give The Wellesley Needlepoint Collection a thumbs up. The shop has so many canvas selections. The staff is very helpful. It's a busy store so if you need help,give yourself time to wait your turn. There is a lot to look at while waiting. I also love their Stitch & Chat. I have learned so many different stitch's. I've never had a bad experience. read more

I stitch out of this shop. They are so helpful with picking fibers and stitches. You would be amazed at the selection and service

Fabulous needlepoint store. They have amazing canvases and will order anything you want. Friendly service, lots of different threads. Needlepoint items are generally expensive and this store is no exception. The women here are helpful and sweet. Love it!! read more

I dropped by today with a canvas and fibers I'd gotten at another shop, wanting to fill in some threads that I still needed. An older lady asked if she could help, and looked a little dubious when I explained, so I was worried that I might have the same experience as the other reviewer. But once it became obvious, I guess, that I knew what I was doing, she couldn't have been nicer or more helpful. I was in a bit of a rush, and she was very efficient, so I finished in record time. I'm sorry I didn't have time to explore more, but the canvases I saw were beautiful - I'll have to come back when I have more time and can explore. read more

Every time I go there the ladies are as friendly and helpful as can be. The store has a great selection of canvas and fibres. They offer helpful suggestions. They have special ordered things for me and their finishing is wonderful. I prefer this store to other similar stores I have been to read more

This store is filled with a variety of threads and canvases that can make your head spin. I was a complete beginner when I walked into this busy Wellesley store. The sales lady Sandy made me feel right at home and made me feel like I was her most important customer, all the while helping other more experienced shoppers and customers. She spent a lot of time explaining what I would need to start my first project. She took the time to help me pick out supplies and sent me on my way. I've since been back and received the same tremendous service. This store is filled with high quality items and a terrific selection for anyone that likes to needlepoint. read more

Went here today with a few friends and never in my life have I met people so rude! We drove 45 minutes to get there and no greeting, no asking if there is anything we were looking for, not even a smile. I worked retail for over 20 years and if I had ever been so rude I would've been written up. Would never go there and would never send potential customers there! As a teacher of crazy quilting with an extensive collection of fancy expensive fibers I have many students asking where to buy interesting threads. I will never recommend this shop which is really unfortunate because they had some really interesting fibers. read more

I've been coming here for years - the women are really friendly and have helped me pick canvases, pick thread colors, pick finishing options etc. I've even bought blank canvas and done my own designs. They have a huge assortment of canvas patterns and so many types of threads, as well as many colors in each type. I've had canvases made into pillows through them and they came out gorgeous, similar results for the amazing framer they use. read more

Heads up! If you make a purchase and later decide that you want to return the item, you will be told that returns are only for merchandise credit. This information is not posted on the sales receipt and the sales person does not tell you this when you are making the purchase. I found this out the hard way when I sent an email asking for a refund. I never received a response so I called and was told by a very curt woman about the return policy. I pointed out that there is no mention of the policy on the sales slip and even read the contents to her. Her response was that the policy is "well posted in the store." My friend and I did not see it. Maybe it is "well posted" or maybe it is in small print in a remote corner of the store. Buyer beware. read more