Well Experts were so easy to work with, from quote to completion. The installers on the new windows, well replacement and well covers were hard working and did a great job. They cleaned up after themselves and kept us up to date with scheduling. Jackie us the office was so good to deal with and answered all our questions. I would highly recommend this team if you are in need of their services. read more

I highly recommend WellExperts! They did an amazing job. They were professional, I got a great price and I love the way they look! Andrew did a wonderful job with the installation. I'm very happy with them! read more

Very nice sounding people, but they don't know what they are doing. I had them remove a glass block window and install an escape window. They cut the existing brick past the window lintel and did not extend the lintel. Without the lintel there is nothing supporting the brick above the window. As soon as the is a heavy weight on the roof (snow fall) the bricks will creep down on the window and eventually crush it. I've left many messages asking how they plan to fix it with no response. They charged my credit card without asking me, maybe I can contest the charges. My only option real is to get the security bond they put with the city permitting office and hopefully it is enough to cover another contractor fixing the job correctly. read more

Well Expert - Steel lintel is short by 2 inches, should extend past the brick and support weight of bricks above. Not good. - Windows Installation Near Me - East Dundee, Illinois

Very happy with my purchase. I was able to send measurements and the cover was installed perfectly. Very happy with the process from start to finish. read more

Well Expert - Windows Installation Near Me - East Dundee, Illinois

We are very happy with Well Expert. We needed our "buck framed" basement windows replaced. 7 windows and an escape hatch. We called, they came out and gave us a quote that day. 5 weeks later the project was complete with very little change to the original quote. We've had others out to quote this job and none of them wanted to replace these frames, but rather "wrap" them. No thanks! The team does very good work and they're very conscious about cleaning up everyday. The project took 2 1/2 days. We are very pleased. read more

Randomly found WellExpert through an Instagram ad. They were amazing. Within 10 minutes I had a quote and an install date for a window well cover - all through text message with one of their reps - David. The work was done by our installer - Ryan - quickly, professionally, reasonably priced, and they followed up. I didn't even need to be home for the install! If, like me, you've been putting off window wells for too long, just do it through WellExpert and get it off your to do list. Easiest 5 star review I've ever given. read more

Well Expert - After. Cover with additional window guard - Windows Installation Near Me - East Dundee, Illinois

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I had three basement well covers made and installed. The whole process was very well handled and the cost was very reasonable. The installer, Connor, did a great job - on time and very polite. The window wells look great! Tom R. Crystal Lake IL read more

Maybe would have been a good service if they actually came and did the job. Service rep sent my husband an estimate on 7/10/25. Told us they do come to our area and put us down on the schedule just to cancel a month and half later on 8/25/25. I seen this company on an add online and after filling out a form they spammed me with dozens of text and phone calls while I talked to my husband about the product. Felt very misleading to tell us they come to our area after we told them our location and set up a contract for their work. read more

I was very happy with the agent assigned to our job. He used his professional skills to make needed adjustments around our deck. It proved to be very successful. read more

The installer very professional and friendly. I'm very happy with my cover. It's perfect! Highly recommend! I wish I would have found them sooner. read more

Well Expert - Windows Installation Near Me - East Dundee, Illinois

Found them via FB. I have odd shaped window wells that force me to buy larger sizes and brace them Down on my own. Spent a ton in replacements over the years. Tech arrived and did 3 custom fit items in less than an hour and they are perfect. No more animals falling in! read more

Excellent customer service, great price, very happy with my window cover! Highly recommend! read more

Well Expert - Windows Installation Near Me - East Dundee, Illinois

Great company with a wonderful product. It was easy and cost efficient to work this group. Being out of state was no cause for problems and the follow up was excellent. read more

After some stumbles, (the initial representative no longer worked there) I called and got a woman that found the original information and scheduled me for three days later. Mark came out and installed the basement windows in a couple hours. He was happy, courteous, and very efficient. The windows look great! He was great! Thank you WellExperts. read more

This company gave me a quote to come out to my home and I specifically told the rep - Cody, not to schedule me on a weekday and he did. Well I had to cancel now he says he is going to charge me $75 for canceling my well appointment and another $75 for canceling my window appointment which I told him I was not going to buy until I saw the window. Who buys something without even seeing what you're going to purchase - these people are insane! Do not make any appointments with this company, talk about bad business dealings go to another company that is more forthcoming. read more

Great service and competitive pricing. The installation took about an hour. The installer was efficient and professional. I highly recommend this company. Dennis C read more

When it was time to get new window wells I called a number of places. Chris from Well Expert was terrific. This is a highly competitive product and Chris did not give me a price to have me call back, etc. Chris gave me the lowest price from the get go, also sent me a quick link to see how the covers are installed and answered all my questions. The other companies are newer to the window well cover business and gave me higher prices but then kept calling me back to try to get me to sign up with them at lower prices, still higher though than Well Expert. When the person came to install he was friendly and did a great job. I would recommend these guys for sure, ask for Chris. read more

I have never conducted business on fb however, I needed window well covers and I googled and of course I started seeing advertisement on fb. I in boxed this company and I got a reply within minutes. Chatted for a few minutes , I uploaded pictures of the 2 window wells and received an estimate, got an appointment within minutes and because I am military I received an additional discount. I was thanked for my service to this nation which made me feel good. The installer came within the window and he was fast. He made no noise he even cleaned the leaves and spider webs out of the wells. (Yayyyy )They look amazing. I did my research on the company prior to contacting them and they are long time, family owned and do AWESOME work. I am very happy and 100 percent recommend their service. Thank you! read more

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I really wanted to give them four stars but I here are the main reasons for my two star review. I had a great experience with the initial sales rep - Jake. He explained the process, worked with me on pricing for two different homes (Mine and my Father in law's) On the day of the scheduled installation, people showed up at my FIL's home, who is 80 some years old, without knocking on the door and letting him know who they were, or what they were about to do. He heard banging on the side of his house and was shocked to find a well expert individual working on the window wells. When I spoke to Jake and the owner of Well Expert (Debbie) they mentioned this Standard operating procedure. For most of us I guess this is ok, but elders like my FIL were not ok with that. The individual that showed up to work on the installation on our homes was incredibly rude. He told us that he is not required to talk to us or explain anything to us. He was going to perform his job and leave and all issues need to be communicated back to the corp via phone calls. I found this to be confusing because it required three phone calls to get basic answers while some one is drilling holes and installing things on your property. This individual was clearly having a bad day and gave him the benefit of the doubt and agreed with Debbie (the owner of weel expert) that this happens and its not under their control. She offered to reduce the cost of the overall install and I had agree with that. The straw that broke the camels back is that we order locked window wells and due to covid they cant go into your house and lock them for you. They simply leave a bag at he bottom of the well on one of the window wells that you are to find and lock them your self. I assured Well expert several times via phone calls and emails that we did not receive the locks for one of the homes. I am waiting two and half weeks now since the install to receive my locks in the mail with no end in sight. Overall bad experience and if you are looking for a peace of mind, this is not the company for you. read more

The Well Expert did a fantastic job installing my basement well covers. The materials used and craftsmanship to make the covers were excellent. I was also amazed at the pricing. I'm pretty handy when it comes to designing and making covers like this. I had already done some research on making these covers. Their pricing was in line with what I found. No more dragging the Shop-Vac out and vacuuming the leaves out of these basement wells, in the fall. Great company to partner with on your next job. read more

I was overcharged by $120 from original estimate. During installation I wasn't told anything. Found out next day on my bank statement. Very unprofessional. Not recommending!!! read more

I'm so glad I stumbled upon this company. In a day and age where service seems to be slowly, but surely becoming a thing of yesteryear, this entire transaction was a breath of fresh air. And no, I'm not some 70 year old coot saying this, I'm a 34 year old father of 2 who simply realizes that customer service is not what it used to be! From the time I put in an online inquiry, to the time my phone rang from a pleasantly warm and welcome rep from Well Expert (Chris) was no more than 2 or 3 hours. To put this in to perspective, some of the other companies I reached out to still haven't called me back and Well Expert has already finished the job! So, what did I have done? I have a single window well which serves as the access point to my crawl space on my small ranch home. Chris and his crew installed a Lexan well cover that is rated to withstand up to 800 lbs. and comes with a lifetime warranty. I won't call out specific pricing here because I happened to get this done while they were running a promotion, but all I can say is that the price was MORE than fair. While one company in the area told me something along the lines of "we'll put you on a list and give you a call when we're in the area" (really?), Chris told me on a Wednesday at 5:00 pm, "we can be there Monday morning!" Of course, we pulled the trigger without hesitation. The finished product is a perfect fit. They measure on site and then cut the material right there using a template as a guide. They have the appropriate hardware to affix to the well, regardless of the material and it honestly looks like it's a part of the home that has been there all along. I honestly can't say enough good about how positive a transaction this whole process was. I paid over the phone, but they didn't charge my card until I had time to review the work and confirm that all looked good. Really, the whole process was just an absolute home run. I'll happily recommend this company to any of my friends or neighbors who are looking to have nice, contemporary covers put on their unsightly window wells. Keep up the great work, Well Expert! Oh and for what it's worth, Chris' level of professionalism, courtesy and warmth should seriously merit a raise. I don't know what this guy gets paid to do his job, but I can assure you it's not enough. read more

I sent a photo to Adam the sales consultant for an estimate. I just recently bought the house and explained that I have never had window wells before. He quoted me a price based off a picture and measurement. Never did he say to open the well and take paictures. The covers were in bad shape and could not be seen through. He never asked if there were grates underneath, nor did he explain if there were grates underneath that the job would have been done differently. when the installer came , he did not mention the grates would not be put back on, so after he installed them, he did not include the grates and when i wanted them added back on he had to add more holes to the cover, which i was not happy about, and the installer himself said the covers needed to be re done but he did not have any more material in his truck. I also wanted to add locks to the covers which he said they would send the longer pins as he did not have them with him (which i was sent shorter pins and they had to have another installer come out with longer pins. Also the holes he made for the pins were covered with the grate so the new installer had to drill through the grate to allow the pins to drop through. I spoke with Danielle at the front desk and told her that all the extra holes were unacceptable and was told they would not be fixing them. I ended up speaking with debbie (the owner) who was the most abrasive, arrogant, for a better term BITCH to deal with. She said she could care less if i bought new covers, left the same cover, but threatened to put a lien on my house if I did not pay the bill, she could care less that the customer was not happy. Absolutely poor customer service and horrible company. I explained that her sales people should have asked about grates and if i wanted it left on there, which she in turn told me to take accountability that it was my fault about the grates. They are the professionals and when I explained I never had window wells, and that is the reason I was calling her company. ABSOLUTELY would NEVER recommend or use this company again. They could care less about customer service. read more

I bought a house and knew at some point we'd have to do something about our window wells. One year in and our window was leaking. I called well experts who came out and told me to replace my covers. Sold me over $1,000 for window well covers. Well less than 2 years later I'm downstairs and notice water coming in. I called customer service a few times and they never got back. I had other experts who came out and said it's a drainage problem. Note: Well Experts did not tell me it's a drainage problem. I finally get ahold of someone by calling for an estimate. They quote me $3,000. When I explain it's their work in question they offer me $200 off. They also explain that they didn't offer replacement wells at the time. So essentially when they came to assess my problem they sold me something that cost a lot of money and did not actually solve my problem. I also posted a review elsewhere and have been badgered by the owner about the inaccuracies in my review as he's highlighted they didn't offer replacement wells. I think that that is even worse because he's basically admitting that they sold me a useless solution because they didn't offer what would have honestly fixed it. I would have expected "we don't offer that, but you need that to be replaced". Instead I got "here you go, you need these custom covers! And for $2,700 more 2 years later-we can come and really fix your problem!" read more

12/2021 5* The team here is amazing! Great help with all my questions and how to pick the right product for my installation. We did 4 basement windows. One was an emergency escape window. So they suggested to put the locking pins in place. I believe it is called the SmartLock System. Great ideas. They gave me the pins to install myself as it is in my house, so they can't do it. Easy enough to install. The only thing I would say to improve it is to upsell the little key chain flags I put on myself. They are in my pictures. Can get many colors, but ordered them off Amazon. They say "Remove before flight". Made for Remote Control airplanes. I used them to help someone in the dark or an emergency situation, when people are not always thinking clearly. I attached them to the cotter pins so anyone could find them by reaching around even in the dark. Just give a yank now, and the pins would come out. Easier to find and pull than if only the pins themselves. That would be my only suggestion. Otherwise, they were very courteous and easy to work with. Cleaned up after they were done. And the product seems pretty good so far. read more

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One of the window well don't attach properly and it's been weeks since they were notified and they will not come out to do the repairs. This is not a reputable company. read more

We live in a Monterey model home in Hanover Park that had three original basement hopper style windows. I initially thought it would be hard to find replacements that would be an exact fit for the poured in place steel foundation window frames. After speaking with Chris he quoted me a very fair price when comparing to several of the other quotes we had received. Not only do they stock the exact size replacement windows Geronimo had everything installed in a little under two hours. We've already noticed a substantial energy savings and can't thank the professionals at Well Expert enough. We will definitely be calling them back over when it comes time for some window well cover replacements. read more

I am glad I opened the value pack coupon booklet I received in the mail. I decided to inquire and call about redoing my basement windows and spoke with Chris Chibucos the sales representative who not only was courteous on the phone but, actually took the time to send me information and explain the process of the window / cover installation. Chris was the main reason I chose this company he just made it a fun and not once did he pressure me to commit. We had two 50 year old windows that were hard to remove and even look at and he said his technician has 10 years in the business and that made me feel at ease. They sent Geronimo & Jesse A++++ both on time, friendly, very clean and finished very quickly. They did an outstanding job and we appreciate it. The product as described is 100% durable and makes the home 100 times nicer ( see pics ) thank you to everyone and I recommend this company read more

Well Expert - Windows Installation Near Me - East Dundee, Illinois

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Very reliable company. They came out to see the window well first and then called to schedule the fitting. Arrived on time and they were done within 20 minutes. Very satisfied. Cover is fitted well and very sturdy. Perfect! Highly recommended! read more

Well Expert - My new window well cover! - Windows Installation Near Me - East Dundee, Illinois

I called Well Expert with a challenge: I had a window well that measured 18 ft long and required a custom cover. They were forthright and professional from the get-go, explaining the process, double-checking measurements, and detailing the schedule (this long well required extra time to custom cut). Their quote was also $700 LESS than another competing company. I am thrilled with the final product and the professionalism of this great company. They took this 18 ft window well challenge and exceeded expectations all around. I highly recommend. read more

Well Expert - 18 ft long window well with custom cover from Well Expert. - Windows Installation Near Me - East Dundee, Illinois

Exceptional service and a great price! When I first called and explained what I was looking for, I received a competitive quote right over the phone. We had just moved into a new house and -- with three little ones -- having safe and sturdy window well covers was a top priority. Once I accepted the quote, I was eager for the install to happen as soon as possible. Though they were already booked solid for the week, Chris found someone who would work a longer day just so he could come do our install two days later. The installer was on-time, extremely courteous and efficient. He was done in no time and the well covers looked great. He even stood on one of them just to show me how strong they were. Also, I cannot believe what an incredible difference the transparent window well covers made in our basement! It's significantly lighter and brighter down there now. It is just so wonderful having safe, strong window well covers, and WellExperts did it for a great price with phenomenal customer service!! read more

Water recesses on the custom covers they installed a little over a year ago. When asked about it they offered to charge me an additional $200 to add 2" risers. Adding a slight pitch to window well covers is common sense, but they didn't do it during the original install. Also, the larger egress cover is warped. For the price they charge, I would expect a better product and service. When I asked them to stand behind their product and install the risers under warranty, they went silent on me. read more

These guys rock! Juan installed the well covers around the house and Geronimo replaced one of our broken windows. They did excellent work! Hoping to work with them again in the near future to replace my 4 remaining windows! read more

This company is fantastic. Chris the scheduler certainly knows his stuff. He was able to answer all my questions. He even emailed me a quote which was the best price from the get-go. No hidden fees. It was easy to book an appt. for window well covers with him. No stress! On install day, our installer, Tyler, was right on time. He was so courteous and did a fantastic install job. I couldn't have been more impressed from start to finish. Two thumbs way up from me. Thanks Well Experts! read more

What a great experience! Wish I could give 6 stars! Chris was my first point of contact and was extremely knowledgeable and helpful in helping me determine what I would need and what it would cost. I appreciated that he didn't try to up-sell me, either, even though they appear to have LOTS of other things they can provide besides just window well covers and windows. I thought the price was very reasonable for what I was getting. The installer, Geronimo, was fantastic. He was courteous, worked fast and cleaned up after himself. Oh, and the well covers and the windows look great, too ;) I would highly recommend Well Experts to anyone. read more

Fantastic experience from start to finish! Received a return call with an estimate within 24 hours of requesting online. Installer was fast and efficient and my window well covers look fantastic!! Highly recommend!! read more

Worked with Chris to set up a well cover neighborhood install day! He was very friendly and helped to get us the biggest discount available for signing up many houses. The overall service was perfect! The install day went smooth and the neighbors (including myself) are all very happy with the covers. We will definitely recommend Well Expert to others :) read more

I strongly recommend Well Expert for window well covers. I found this company via a flyer in the mail. I contacted them for a free quote via e-mail. Chris responded to me within 1 day to go over some other questions to provide me an accurate quote. The price they quoted was $10 cheaper than a "standard" window well cover from Home Depot. The customer window well Chris quoted me was custom sized to our exact window well size, included a vertical adapter to cover the window portion which rose above the well, a lifetime warranty, holds 800 lbs, and included installation! The "standard" cover did none of those things. I submitted the request for quote Wednesday, heard back from Chris on Thursday, finished details over the phone on Friday and had my new window well cover installed on Monday! I can't believe how easy, professional and great this company was to work with. read more

I had a very good experience with Well Expert. I was shopping for the best price for custom window well covers for my subdivision, and out six contractors they had the best price by far. We contracted for 18 covers, all to be installed on the same day. Each owner made their own payment arrangement with Well Expert. Everything went as planned, and I have not heard any complaints. On the basis of this experience I would recommend Debbie Scaletta and her crew at Well Expert. read more

I called and requested a quote by phone. My wells were damaged and not only did they put great looking, strong well covers back on but they customized the fit! They were curious, professional and followed up afterwards. They can also fix without having someone to be home. They were very easy to work with and my well covers look Great!! read more