Yesterday I called in to make my follow up appointment and after the way Nancy, the owner, spoke to…read moreme, I decided enough is enough. After Nancy confirmed my appointment she harshly said, "and don't be late otherwise I won't be able to see you until 1:30 ". Her comment stunned me because I had not been late in many months. Over the years I thought Nancy did not like me because no matter how much I said hello, tried to make conversation and gave good tips she was very serious, hardly acknowledged me when I came in she never wished me a nice day or thanked me for a tip. She shows no basic customer service in politeness. I tried to give her the benefit of the doubt because I did like how my nails were done, but yesterday I read through other reviews where others were treated rudely by Nancy. Other customers also said Smile Nail employees would call them if they are even 1 minute late for their appointment threatening to give their appointment away. I had the same experience. Then I would walk in the salon and no one would even be there, they weren't even that busy. Frankly, those phone calls made me feel a bit harassed but I let it slide and tried to remain a loyal customer. Other times if I asked for my mani pedi to be done separate, Nancy would get upset and say, " I'already told you before, you have to request that ahead of time, as if its my fault for not keeping track of all her rules. " It's rude and I don't need to be chastised like a child, especially in front of other customers. I pay too much money and give nice tips to be treated so harshly. They are losing workers and recently I have noticed they only have one other guy still working with them. Lin is friendly and gives good pedicures. She recently complained to me that no one wants to work for them. Perhaps if they created a kinder environment others would want to continue working there. I ended up calling back a couple hours later and just cancelling my appointment. I will no longer be going to Smile Nails or recommending them. I hope they stop and read these comments and work harder on their attitude.

This was my first visit to Smile Nail Salon and I had a great salon pedicure by Lynne…read more Salon was clean, appointment was on time, relaxing, plenty of colours to choose from and lots of great information and laughter shared! Will definitely go back!

Been here a couple times. They do take reservations or you can just walk in if they have an…read moreavailable person to help you. They have a pretty clean and organized shop. The workers are fast and friendly. I've only gotten a pedicure done, but I've always left with soft feet and great looking nails. They open relatively early and have quite a large parking lot so finding parking isn't too difficult. As price it seems quite reasonable for Vancouver nowadays. Especially if you're just want a simple polish 10 /10 would go again.

I went in colour nails with my mom and got a regular pedicure and it was great! It is a smaller…read moresalon but we were able to get a spot despite it being busy. The workers were all super friendly and chatty once we started talking to them which made the experience even better. I thought the selection of colours wasn't bad for a regular pedicure but they defintelty have more colour options for a shellac pedicure. All in all, very good experience and my nails looked great in the end. No chipping or nail polish off which is great and its been roughly a week so far, which is awesome.

Was in the South Granville neighbourhood tonight and accidentally passed by Allure. I didn't even…read moreknow there was a nail and spa shop here and I passed by this block many times. I desperately needed a shellac pedicure and decided to take open the door and take a chance to see if they would take me as a walk-in. Luckily, Allure was able to take me immediately. May was the lady who took her time and provided the best foot/leg massage with my pedicure. May started with the usually foot soak, nail trim, salt scrub, treat calluses, massage (with hot stones and hot towels!) and moisturize. May spent a good 20 minutes with a good heavenly massage. Another lady stepped in to finish with the colour and polish protector. I appreciate the ladies taking the time for each customer and I never feel rushed to get out of the chair. I could certainly be back again. I think they did a fantastic job. My shellac pedicure was $48 plus another $5 to take off the old one, so competitive with other nail spas. The shop was clean and I noticed on the wall a posted indicating certain stalls for parking. But I also fine easy parking 1 to 2 block west and east of 7 and 8th Avenue.

I am very impressed with Debbie's work on my nails. I came to her with incredibly thin and breaking…read morenails and she fixed them right up for me. She had great attention to detail and did a fantastic job. Would recommend this place!

Sucha a great and cute place!! the ladies are super nice, the place is clean and you can see them…read morewiping and cleaning and sterilizing constantly. They also have a stamp card , every 5 services is $5 off. Great Idea! For a Gel polish mani + regular ped was $65 plus tax and was in and out in 70mins with 2 people working on me. I would definitely recommend.

I was going on a vacation in the sun and wanted to splurge and get a pedicure for the trip. I paid…read moreextra for the Gel and the actual appointment was fine. I left for my vacation two days later and to my shock the morning I flew out the entire gel polish fell off my nail.. it was one piece like it was fake. Within two days all of my other nails lost the polish except for one. When I returned I visited the shop and explained what happened and asked for a gift cert for a free pedicure and gel polish - wanting to give them another chance. At first I was refused and then finally the person I talked to pulled out a gift cert and said they would only repaint my nails. I explained that given I had to spend my vacation with polish on one nail and that I felt a complimentary pedicure and polish would go a long way for customer satisfaction, I was denied. So of course I left and said I would never go back. I am a business coach and they need a lot of coaching!

Vivid is very inviting and clean. It's great for spa parties as everything inside is so girly and…read moreluxurious! They have a large selection of nail colours, and a large TV to watch for customers. The nail techs are pretty quiet throughout the whole service so TV is there to entertain you. They do a decent job painting nails. My nail tech had acrylic nails on while doing my nails but she worked it like it was her own nails, which was fantastic! No cuts, no bleeding. Reasonable prices and quiet nail techs. Will come again.

Service is quick and salon is pleasant but they could not care less about the final product, just…read moremechanically do what they are asked. I had a colour change on my feet done and it looks very sub-standard. The nail polish bottle was dry and the technician had a hard time applying it. I could not see very well the final result. When I came outside I saw how un-even and choppy it looks and went back suggesting they apply another coat to even it out. The owner just said it's because your nail is not smooth and that was the end of it. No suggestion to correct or even sorry. Said next time use a different colour (not metallic). How is this helpful for this time? I won't be back.

The most cleanest nail spa i have come across. Maybe they were extra cautious after covid-19 but…read morehowever they were very minutely cleaning each and every thing after a cleint was done. Santize the chair om which the cleint sat, discard the disposable feetwash basin, desensitized each and every bottle and trolleys used, got rid of one time used cleaning equipments n desensitized the rest. Cleaned the window screens n table top. I mean everything as i was watching when they were busy doing my pedicure n manicure with beautiful chrome nailpaint on my original finger nails . I must say that my lady was detail Oriented and took her time to clean and paint my toe nails. Similarly manicure was done with care. The staff can speak good English even though they talk in their language. Clean washrooms and too many towels to be used after hands cleaning. Drinking water is available at request. The place didn't smell paint or anything like many other nail salon. So overall a lovely experience.

This is more a 3.5/5…read more Came here after work out of convenience. The salon is huge and nicely decorated, quite clean as well and spacious. Because of the location, prices were a bit high - I paid about $55 including tip for a gel mani and removal. Overall, it was a good experience, the manicurist was diligent although a bit slow. They don't use any electric tools for removing the polish or buffing your nails if you prefer that. She did a really good job shaping my nails but I think the polish application was so-so. She applied only two coats of the polish and didn't give me a chance to assess before doing the top coat - for my polish colour I would have preferred 3 coats as it's slightly see through and not as opaque as I'd like. The top coat application is what I'm least happy with - you can tell it wasn't smoothly applied, there are streaks on almost all the fingers and little dents where the top coat isn't smooth. They have a good color selection and possibility of being a good salon, but for the price and location, I feel like there's still a few things they need to work on!

this salon is amazing. it's a family run business and they create a very welcoming environment…read more I've been getting my nails done there for years and wouldn't go anywhere else

I've been going to this nail salon a few times now since I moved to this neighborhood recently. I…read morelike their services. Tina & Minh are awesome! They do a very thorough job. Love their massage chair while doing pedicure. And they're pretty friendly. I recommend this business anytime! Keep it up. Great job!

I walked past the salon today and thought it looked nice and clean, so I booked an appointment for…read morethe same day. While waiting, I decided to google it and saw some bad reviews that made me anxious about it. But fortunately, I had a great experience. I don't know the name of the woman who did my nails, but she was clearly a perfectionist, paying attention to every tiny detail and retouching every flaw without me even telling her anything. Besides, she was such a nice presence and I enjoyed talking to her. I've been there only once and I won't go again because I'm from Europe and traveling, so take that into account. But my one-time experience was definitely great!

Despite having negative first experience I have to admit that Amy, owner of the salon was…read moreprofessional and nice to solve the issue. They have fixed my nails and provided good service. Thank you