I called on a Monday morning and was assured that a pump truck would be at my home by 10:30. The…read moretruck arrived at 10:15. The gentleman performing the work, Ray, was polite and courteous. Over the phone, David, speculated that my water pump may have failed. Ray confirmed that it had failed after eleven years in service, showing me the damage and explaining what he was doing during the repair, and why. There was a flat fee for the pumping, with no disingenuous charges for extra lengths of pump hose that I've experienced with other local companies. Ray completed the pumping and the pump replacement in about 2.5 hours. I will be a repeat customer.

We've been using Aerobic (formerly Burgh) since we moved into our house. Been very happy with them,…read morethey are always quick to come out and service our system when we run into issues. Our most recent experience, Joseph, was great!! Called ahead, was very friendly, and explained everything really well. He even offered to show me the part that went bad when I asked about the life expectancy of these pumps, since we have paid for repair and replacement about every 3-4 years. You just have to know that these systems need regular maintenance and being that they run 24/7, parts go bad. In this case, a rubber flap called a diaphragm.

Received service today from Joseph Ware and can say that he exemplifies excellence in his attention…read moreto detail, professionalism and concern for a job well done. My impression of Aerobic Services in Bastrop, Texas is that they are a company with honest integrity! Cannot be more pleased!

They are putting in a 2nd septic for us. We must like them! I highly recommend them!read more

I don't ever leave bad reviews, but it's taken them since November and our septic tank is still not…read moredone and it is almost February!! This is ridiculous!! we were told it was going to be 4 to 6 weeks till completion and it's been way past that!! Highly disappointed

We have had nothing but the best experience with A&R Construction over the past 2 1/2 years in our…read morenew home. Jill is always helpful, professional and is very knowledgeable in the trade. Service crews are great and get their work done quickly and efficiently. Highly recommended.

Very late post!!! Not the best experience! We replaced our old septic system with an aerobic…read moresystem back in May 2018. Fairly new to our home (less than a year) and not knowing about septics we provided the specs that were probably not the most recent. We started noticing a puddle accumulating it turns out there was another line from the kitchen/laundry that was attached further down the main. We called Tyler and his response was... I hooked up to the main as I was so supposed to it's not my problem that you had another line. We called him several times and offered to pay if he truly thought he was at no blame. He got out of control and was very unprofessional. You could hear him yelling out of the phone. We asked if he tested all the water outputs. He was very defensive and again repeated that he hooked up to the main. We mentioned we were going to get legal advice of course that made him worse and threatened he would get his lawyers and make us pay for his time. We learned our lesson as we are part to blame. Do your research and make sure to turn on ALL water faucets in your home before job is "complete". We were finally able to save $$$ to fix the issue and a year later were good!!! **I posted review on Google and there is now a response.. which now we are liars and making up stories. Not sure how he can sleep at night calling us liars.** M.Lopez

Richard at countryside is not only the most knowledgeable person when it comes to new septic tanks…read morebut also all the old ones. He even came out to help a man in a wheelchair service his tank. I will not use any other tech other than Richard!!!! Thank you sir !!

Highly recommend Counrtyside for your septic needs. Richard has been taking care of us for several…read moreyears now. He keeps us well informed on any issue we are having. They respond quickly, 24 hours or sooner.

I had my septic tank pumped. They did a good job, but they severely under-quoted me how much it…read morewould cost. I was quoted $425 plus a "possible $100 digging charge if they have to dig more than 12 inches down". So my family and I went out there and dug out one whole opening, about 11" down. Turns out they need 2 openings, plus they changed their digging charge policy. According to the receptionist, the policy just changed to "If they have to dig at all, it's $100". So just be aware. $100 to dig a few scoops of dirt SEEMS high to me, but what do I know. My average sized home has a 1,250 gal. tank, and apparently such a tank can hold 1500 gallons, because they charged me $150 more for 500 extra gallons pumped. So all in all, I paid $675 when I expected to pay $425. A bit of a sticker shock. Would I recommend them? Maybe, but just know that they under-quote you. I paid over 50% more than I expected. You WILL have to add the $100 digging fee, and unless you're living in a 1 bedroom trailer, your tank will be more than the $425 standard fee for "up to 1,000 gallons". I'm not going to be ridiculous and give them 1 star or some nonsense. They get 3 stars. They did a good job on the pumping. But I honestly think the owner(s) have a lot to learn about business, customer service, and human psychology. Who likes to pay more than they expected? If you need more than $425 for a pumping, just raise your price. But don't play games. $100 for a bit of digging is ridiculous. Don't hold out hope a person can escape that massive charge, if you want that $100 every time you come out. Just be up-front about how much you want for your service.

Scott came out right on time on a Sunday afternoon with his able bodied helper,his 7 yr old son…read more He did a quick thorough job for a fair price. I am very pleased with this company and highly recommend them.

Fair Friendly Honest. Septic Maintenance and Service installed a new septic pump at a very fair…read moreprice came out on a Saturday and seemed happy to do it. GREAT MAN AND HELPER Would recommend him to anyone.

This company has you come in for 2 days to train for about 10 hours each day, stated that you are…read morehired then the day before the start date they decide to advise that they will reach out to you and to not come in. A job was sacrificed to train for a not guaranteed position in the company after owners expressed to be hired. Joe and Micheal lied and set up false promises of a job! If you're looking for a reliable company that cares for people this is not on

Stephanie from MJ emailed me and offered a detailed explanation about the different types of tanks…read moreand the different reporting systems they use. She explained to me the error that the technicians did not report that my trash tank was buried, but that this is common and just wasn't accurately reflected in the reports. I appreciated her clarification and explanation, so I'm updating my review here. I was still dissatisfied with the treatment I received from the previous employees I interacted with, and as I explained to her, if anyone had offered me the same explanation and assistance when I first contacted them, it wouldn't have ever escalated to this.