We've been using Aerobic (formerly Burgh) since we moved into our house. Been very happy with them, they are always quick to come out and service our system when we run into issues. Our most recent experience, Joseph, was great!! Called ahead, was very friendly, and explained everything really well. He even offered to show me the part that went bad when I asked about the life expectancy of these pumps, since we have paid for repair and replacement about every 3-4 years. You just have to know that these systems need regular maintenance and being that they run 24/7, parts go bad. In this case, a rubber flap called a diaphragm. read more

Received service today from Joseph Ware and can say that he exemplifies excellence in his attention to detail, professionalism and concern for a job well done. My impression of Aerobic Services in Bastrop, Texas is that they are a company with honest integrity! Cannot be more pleased! read more

Aerobic Services - Joseph Ware, Aerobic Services Technician - Septic Services Near Me - Canyon Lake, Texas

Aerobic Services provides me with excellent service caring for my septic system. They are timely and helpful with any issues. Their pricing is very reasonable and I will be using them from now on. read more

John did a great job! He was courteous, professional and went the extra mile to fill tank enough for us to be able to use the system before he left. We appreciate the good service! read more

Nyssa is the absolute best. Not only did she perform the needed duty, but went above and beyond to make sure I understood what she was doing and how to make it better. When a situation came up she didn't understand why it was happening she reached out to two different team make to ensure that I was being provided with best service. I called last night around 8 and she was here by 8am the next morning. My light was and alarm sounded..she was able to fix the issue. I hope she is my service person every time. read more

Please read on to understand why I am giving a rare 5-star rating. My one previous experience with septic service ~5 years ago was a disaster; that company simply decided to rip me off in every possible way. Last Thursday, the high water alarm on my 23-year old septic tank was activated for the first time in 5 years. So I was glad to know that it is actually working. I consulted with a few of my neighbors and discovered that each of them had a story about terrible service from one or more septic service providers. One of those neighbors had his share of awful stories, and then told me that Aerobic Services was the only one he would recommend, so I called them. Lisa took my call in the office. My system is ANaerobic, but she is very knowledgeable about all kinds of septic arrangements. I explained the situation, which is complicated by the fact that the subject property is used for short-term rentals and was booked on the very next afternoon. Even though they are backed up with service calls, just like everyone else, she told me she would consult with the owner about adding some extra manpower. The next morning her man Dakota arrived at the house. He replaced one of the two floats in the septic tank and then called me while he was still on-site. He was confident that the problem was solved and he had a couple of non-urgent suggestions to avoid future problems. He did not try to sell anything that was not necessary, and he was patient in answering all of my questions. In summary, I think I have finally found a septic service company that I can trust! read more

Marc Soderman came out to do our inspection and was very kind, professional and knowledgeable. We appreciate this company and its wonderful employees! read more

We needed service on our aerobic septic system. During an inspection, the technician identified and corrected problems. The technician was efficient and did the service in a professional manner. I was able to see and understand his work. He also corrected some problems from our prior company. read more

We were absolutely thrilled with Aerobic Services. We are new to the area, and already had a septic issue. I spoke with Belinda. She was great. Walked me through the process and explained county requirements. Ricky arrived not long after that. He quickly assessed the problem and explained, in a way I could understand, what the problem was, how much it would cost including labor, and fixed the problem immediately. The professional and friendly manner of everyone I spoke to was amazing. The fact that they immediately came out and fixed everything for far cheaper than we imagined says volumes about this company. We are life long customers! read more

Aerobic Services has always been reliable, friendly, and efficient. My septic systems alarm went off Thursday evening. I had a phone call and service the next day. Mark, the service technician, walked me through the process and worked in the crazy heat to get the problem resolved. They are always friendly on the phone and helpful. I do recommend this business!! read more

If you are looking for septic system maintenance look no further. Aerobic Services of South Texas is excellent; friendly, professional, responsive, and very knowledgeable. This is our third maintenance contractor for our septic service and by far the best. This business is not the cheapest maintenance service you can find in the Hill Country for septic but from our experience you get what you pay for. Our original installer who is no longer in business never once checked the system after install. The contract was transferred to another contractor that did a fine job in maintenance but was far from professional and as it turns out has continued to allow our system to operate incorrectly for years. After our initial service with Aerobic Services of South Texas they identified multiple issues from the original installation that was not done per specs and was the cause to our failure. They quoted repairs and resolved the issues within a week and gave a detailed explanation of how the system worked, what was repaired, and what was expected for future maintenance. The septic is not one of those things you often think about until it is broken. Give Aerobic Services of South Texas a call you will not be disappointed. I hat to sound like a commercial but when I truly find a great business with good customer service I want others to know. read more

We own a small business in the area, and Aerobic Services has been supporting our system for 3+ years. In summary, these guys are just great. The folks in the office are fabulous, and the onsite tech team is absolutely wonderful. Their customer service is second to none. Very responsive and knowledgeable team overall. We highly recommend Aerobic Services. read more

This is THE worst company I have ever encountered. They trick you into signing a contract which gets you NOTHING. They charge you for "extra trips" to maintain your septic tank. My new septic service provider has found numerous mistakes that have been made over the last several years. The owner is also a complete and utter jerk. Worst customer service ever. read more