Still awaiting an explanation from Van Delden Wastewater on the enormous amount of styrofoam noted…read morein the attached photos. They are not replying because they know there is no plausible explanation I have recently learned a 4'x4'x10' sheet of styrofoam was used to fill space on top of my system. I even know it was purchased at "Foam Products of San Antonio" Still wanna say I'm fabricating details Chad? You forget I have what was the lead installer on my side now BEWARE BEWARE BEWARE UPDATE #2. Because I refuse to let Van Delden simply deny accountability and my claim that there are neighbors dealing with the same issue the map below shows 2 houses circled that have the same fiberglass unit buried even deeper than mine. The homeowners are currently working with Highland Homes to "find a resolution" to fix these ticking time bombs. Highland is asking for their patience as they come up with a solution. They are having to try to engineer something to reinforce it and prevent collapse without having to replace the entire system with a concrete system like I had to and which should have been placed from the beginning due to the depth of the plumbing coming out of the house. UPDATE. since they still are not interested in taking any accountability let me describe with more detail. First of all the photos speak for themselves! The styrofoam has no business being there. What on earth could explain its need to be there? Van Delden and Highland Homes both try to blame the other. Van Delden tries to say they "have written documentation from Highland Homes that they further raised the grade after project completion! That may be the case but that still doesn't explain the styrofoam. A picture is worth a thousand words. I think these speak very very loudly Let me add a couple more including a stack of risers and some specs from the Clearstream website I can assure you there was a suit filed, lawyers were involved and that Clearstream (manufacturer of the septic system itself), nor Highland Homes were too happy with my photos, videos, or firsthand inspections We ended up having to pay $18,300 for a full replacement with a different company. Highland Homes paid us this plus a small bit more (which barely covered my lawyers fees plus the 1700 sq fr of sod that had to be replaced (4 pallets at $270/ pallet) And I do know for a fact that two of my next-door neighbors systems are buried every bit as deep or deeper than mine and Highland Homes is currently seeking to find an engineering workaround to avoid having to replace the whole system When this first happened I would have settled being out a few thousand dollars of my own money if you all would have just done what was right and owned it. Instead you want to continue to deny accountability Wish I could give a half star. My fiberglass system which is not supposed to be buried any deeper than 18" was knowingly buried just short of 4' deep due to the plumber placing main line too deep. Rather than installing a concrete system which would be capable of supporting the weight of that much soil on top they opted to install the fiberglass system and put a MASSIVE amount of styrofoam on top to fill some of the space but not weigh as much as soil would (as if that was ever going to work long term). It worked for about 3 yrs before it completely gave way and collapsed revealing their deceit. Upon reaching out to them they simply wanted to fall back on their "2 yr warranty" and because it was 3 yrs they declined any and all accountability. I live in Timberwood Park in a pocket of 19 homes built 3-5 yrs ago and already multiple homes have had similar failures and two of my neighbors have fiberglass systems buried as deep or deeper (we can measure down the clean out pipe to the T fitting as well as see how many risers were used when the septic lid is removed. I had to get a lawyer involved and we won that case without a problem. I have tons of photos and videos showing how much blatant disregard went into my installation. They are known for being price gougers. Now you can add sketchy and deceitful to their name!!!!!!!!!

Our alarm went off on Friday called for service they came out on Monday took care of problem. Their…read moreprices are very reasonable. Peter and another service guy came out. Peter was very informative and friendly. We have been with Van Delden for 5 years and are very pleased with them. Customer service is always helpful and friendly when we make a call for any questions or issues. Highly recommend Van Delden.

always on the level septic maintenance is a long time company and has been fair with their pricing…read morealways, the always make things right and it shows true connection with its customers

Leif spent a ton of time with me on the phone walking me through all things septic. I had many…read morequestions and he was always available and friendly. I'm very appreciative of all the advice. Would use this company going forward if I have any septic needs.

Needed my septic pumped & called Bulldog after finding their company on Yelp. I read a negative…read morepost about them charging more from the phone quote to the in-person price because they had to dig septic tank cover off. I clearly described access to my tank and they were able to quote the same over the telephone & in-person price. I found the 2 techs friendly & they provided good info on system maintenance. They neatly put back the little bit of grass around the tank lid they had to remove to access the lid. Also...I would ignore that other guy with the negative review about price change. If your tank lid is buried, & significant effort has to go into just accessing the lid before any pump out work can be done & you don't tell Bulldog that, then charging more for the time & to dig it out is reasonable. I will use Bulldog for my future septic pump out needs.

I had my septic tank pumped. They did a good job, but they severely under-quoted me how much it…read morewould cost. I was quoted $425 plus a "possible $100 digging charge if they have to dig more than 12 inches down". So my family and I went out there and dug out one whole opening, about 11" down. Turns out they need 2 openings, plus they changed their digging charge policy. According to the receptionist, the policy just changed to "If they have to dig at all, it's $100". So just be aware. $100 to dig a few scoops of dirt SEEMS high to me, but what do I know. My average sized home has a 1,250 gal. tank, and apparently such a tank can hold 1500 gallons, because they charged me $150 more for 500 extra gallons pumped. So all in all, I paid $675 when I expected to pay $425. A bit of a sticker shock. Would I recommend them? Maybe, but just know that they under-quote you. I paid over 50% more than I expected. You WILL have to add the $100 digging fee, and unless you're living in a 1 bedroom trailer, your tank will be more than the $425 standard fee for "up to 1,000 gallons". I'm not going to be ridiculous and give them 1 star or some nonsense. They get 3 stars. They did a good job on the pumping. But I honestly think the owner(s) have a lot to learn about business, customer service, and human psychology. Who likes to pay more than they expected? If you need more than $425 for a pumping, just raise your price. But don't play games. $100 for a bit of digging is ridiculous. Don't hold out hope a person can escape that massive charge, if you want that $100 every time you come out. Just be up-front about how much you want for your service.

had the pleasure of working with Tony and his daughter. When I reached out to inquire about having…read moremy septic pumped, Tony responded promptly and was incredibly helpful throughout the process. He took the time to answer all my questions and kept me informed at every step, which I really appreciated. He also provided valuable suggestions for future maintenance. The entire experience was smooth, and I couldn't have asked for better service. Thank you for your professionalism and friendliness!

Im completely at a loss for words. Tony just helped me with a massive clog in my septic OVER THE…read morePHONE on Sunday afternoon. I was in a panic with water overflowing using a wet vac to avoid massive water damage. He spent 30 whole minutes on the phone with me to fix it and even tried not to charge me. This guys out here doing gods work. Completely incredible.

This business is very helpful, timely, excellent customer service! After many futile attempts to…read morefind this type of service in the area I was fortunate to find Busy B Septic. They will always be my first call and I highly recommend them!!! With appreciation, John and diane

came out quick on a Saturday-pumped out all my tanks did a great job great bussinessread more

You know what's not great? Needing an entire septic system replaced in an older home. Know what's…read moreeven worse? Having to get bids from a bunch of companies to come out and return astronomical bids over the phone and (when you can actually get them to show up) at your home. That changed when I called MJ Septic and received an actual realistic bid for a turn key anaerobic system. They work by email, which I prefer so that there is a paper trail of contact, which it turns out I didn't need. I worked with Stephanie who was awesome! She coordinated with me and the Engineer during the permit process, she set realistic and accurate expectations concerning the time table to have those permits approved and when the install day came, the crew moved with lightning speed. From the initial ground breaking to the final electrical install and test the process took one week. ONE WEEK! My neighbor (with a similarly aged home as mine) called me to ensure his eyes didn't deceive him; "There is NO WAY they are already done with that install..." LOL, yep! I was blown away by their efficiency and clockwork adherence to the schedule which is something you don't find too often in this industry. I was kept in the loop as far as what to expect and when to expect it, it was an all around 5 star experience. Look, no one wants to be in this situation, but if you find yourself needing a new septic system, or repair of an older one, and are reading this review to make an informed decision regarding whom to call, I am here to tell you, this outfit has the expertise to get the job done, and the customer service to keep you informed while doing so. I highly recommend MJ Septic and will continue to do so by name whenever I hear anyone in the market for this service.

MJ Septic just left our house after hundreds of dollars of recommended septic maintenance and the…read morewhole house now stinks! Whereas it never did before. They have no way to get ahold of them on a weekend of after hours so we are now stuck with it. AVOID

We've been using Aerobic (formerly Burgh) since we moved into our house. Been very happy with them,…read morethey are always quick to come out and service our system when we run into issues. Our most recent experience, Joseph, was great!! Called ahead, was very friendly, and explained everything really well. He even offered to show me the part that went bad when I asked about the life expectancy of these pumps, since we have paid for repair and replacement about every 3-4 years. You just have to know that these systems need regular maintenance and being that they run 24/7, parts go bad. In this case, a rubber flap called a diaphragm.

Received service today from Joseph Ware and can say that he exemplifies excellence in his attention…read moreto detail, professionalism and concern for a job well done. My impression of Aerobic Services in Bastrop, Texas is that they are a company with honest integrity! Cannot be more pleased!

They were on time, communicated immediately, knowledgeable about what they needed to do and…read morecompetitively priced for pump out of my septic system. Left everything in perfect shape. Great multi generational family run business. Highly recommend this business. And they are local to Boerne!

Edward and his sons did a great job. They were prompt, stuck to price quoted, and cleaned up after…read morethe job. I highly recommend their services.

Kris came out on time and checked to see if I needed a pump out. Can you believe he told me I did…read moreNOT need pumping out. I signed up for a 2 year contract to have San Aerobic do my maintenance. On time, great honest service and economical.....what else can one ask for??? RG, River Chase New Braunfels

Camille came out last week to inspect our septic system an informed mi esposa that we had a lot of…read moreroots growing into the tanks. He recommended having them pumped (see my separate review for RW Septic Service) after which he would return. He was very punctual both times. The second visit, he was very thorough and removed all roots from inside the tanks. He also went around the perimeter of the tank system to break up additional roots and poured out some Zep® Root Kill to prevent future root growth. He was very friendly and helpful, and educated me about our septic system. He recommended flushing one container of Zep® Root Kill down the toilet nearest the septic system to prevent growth of roots inside the tank, should they find their way in there. He also recommended pumping the tanks every three years, to prevent any problems, such as requiring that he suit up and have to enter the tank (which is very expensive). His price was as estimated: $250. HIGHLY RECOMMENDED!