Let me start this review by absolutely praising the cuisine, as well as apologize in advance for the lengthiness of this review. The kitchen here is remarkable and I can honestly vouch for the Schnitzel as being the best I have ever had in Österreich (a now resident , and long time frequenter of this beautiful country). Now, onto the actual review ...
As previously mentioned, I have been living here in Austria for about a year and a half while playing soccer here. It was January 2nd when I actually happened to stumble upon "Weibels Wirtshaus". I had some very dear friends of mine visiting all the way from Texas and we were looking to pop into a restaurant to grab a snack and a beverage so that our lady friends could warm up a bit. Upon entering the restaurant I politely asked, in German, for a table for 4. I also prefaced to our initial server that we would not be long and only planned on having a snack and adult beverages. The middle aged manager came to take our order and we were delighted to oblige. Now this is where things began to teeter toward a negative experience. You see, I am a very modest man who is founded on proper behavior and great manners. It happens that I also carry a black card and fantastic cuisine is a sort of guilty pleasure for me. Upon ordering a round of soups as starters (while noticing many awards for their kitchen) we decided to order two main courses to split between the four of us. Upon completion, our server commented in english "so there are four of you and you are only ordering 2 courses"? I responded, "that is correct". It was obvious he was clearly perturbed by our actions and without another word gathered the menus and strutted off. Now having worked in the industry in my college days, I could understand his lack of excitement. After sometime the ladies wine glasses were empty and they fancied another glass. Our server briskly walked by our table a number of times in-route to the ONLY other table in the dining room. Finally my friend, in her sweetest voice, said "excuse me, can we please have another glass of wine". After repeating the order he was off again. By this point I was growing annoyed with his lack of effort or care. The only other server on hand, a younger man probably in his 20's delivered the food and was more than cordial. After finishing my soup and moving on to the main course I had emptied my beer. I placed my empty glass on the edge of the table in plain sight to reassure that I wasn't meagerly being biased. He walked by 7 times and not once did he ask if I would like another drink. It was clear that he was over us as patrons and desired to be ridded of us. After finishing our meal and maintaining the same thirst with no beverage I politely asked for the check. He brought the check with the total for everything. We were okay with that and offered two separate cards to split the bill in half. He refused to do the simple math and brought a pen instead. After discussing who wanted to pay what, given it was an odd number and we were wanting to include a very undeserving tip, he snatched the bill and wrote the cost in exactly half as if my accountant friends were incapable. This was infuriating. If I could speak the language better I would have had a few carefully constructed words with the individual but I open out.
In the end, it was hands down the worst dining experience I have ever experienced in all of my days, especially here in Austria. If I were the GM of this restaurant, he would be relieved of his title immediately. Completely unacceptable behavior. read more