You guys at Discount USA & Discount Hawaii car rental are the best and I need to tell you that…read more We bought our condo in KOA at the end of 2017 and travel there twice a year. The wife lived on Oahu for 15 years and her son and grandson still do so we hop over to see them regularly too. Since 2018 when I was told on a flight to check you out I don't think I've rented a car in KOA or HNL any other way and it's been dozens of rentals. Now I found Discount USA too so we'll use that app too. Anyway.... I just wanted to pass on how much we use your service and how pleased we are with the ease of shopping all rental companies in your website and app. I wouldn't shop any other way although I keep trying directly and bookings and car rental. Com and Costco but guess what? You guys are consistently the best so I figured I better pass that info on to you Thanks & Mahalo..... happy dancer |

I rented 2 days in advance as the prices were lowered. I requested a compact car listed at $80…read moreincluding tax for 2days. When I arrived at the hotel, the clerk assigned me a 4 door sedan. It didn't have the fuel efficiency if a compact car and it was much larger than I expected. The window visibility was lacking so I returned it. The clerk said my only other choice was a Kio with a boxy build. It was actually a compact SUV but I snatched it as it was better than the first car in many ways. Well, I can't complain too much since I only paid $40/ day but it wasn't fuel efficient.

You guys really deserve a 5/5 review!…read more Car quality 5/5 Service 5/5 Price for value 5/5 Oh man the van I rented, 5/5 got a Honda odyssey, super clean roomy and overall driving the van was just fantastic, my entire family loved the car and comfort, as we drove around town and to the countrysides. Your service was 5/5 because I went to your website and couldn't find the van so I decided to walk up and you got me what I needed and you and your staff was super informative, patient and choices of vehicles were plenty. Thank you. Overall value is 5/5 because you run a very unique rental business!!!!!!! You allow us to park it in your lot overnight, you waved me $60.00 per night for valet at my resort. U was able to walk there within minutes to get the car or drop it off. Just the perfect way to save us some $$ I will for sure come back next trip to rent from you!! This is a must try. Side note: uber/lyft round trip for us would have costed us the same price of the rental if not more, we were able to skip the valet fees at the resort, take the tour as long as we want and just loved this setup. Also if you go to places like dole plantation via uber, your return trip might be a long wait because I didn't see a lot of uber drivers available up that way. (I could be wrong) but this rental was just the perfect setup vs the waiting game.

Akamai Rentals is exactly what my boyfriend and I ordered for our trip to Oahu! It's situated on…read morethe west end of the Waikiki Strip and even offers free parking at night (if you can swing it). Just make sure to be accommodating of other customers and park accordingly! This was a big draw for us, since the valet parking options at the neighboring resorts can be pricy. Incredibly thankful for the kind and laid back people at Akamai. I'd highly recommend this spot going forward.

Wow, truly a breath of fresh air in the car rental business. Hands down one of the best I've…read moreexperienced. I have traveled a lot for work/pleasure and know how to navigate rental car agencies pretty well. Every once in a while they get one over me, especially recent with the electric vehicle push. I also almost always avoid off airport rentals as a rule. Given the price and the glowing reviews I thought I would give Lucky Owl a shot. I'm very glad I did. The pickup process was super easy, just walked across the street from the southwest baggage claim where the pickup spot #4 was designated. Made the call and they were there rather quick. At the counter there was no sales push or tactics, they just verified my ID and CC then handed me the keys. Their rules were clearly laid out next to the window. They took photos of the cars condition and encouraged me to do the same. I also received the exact car stated on my reservation. No issues with the car for the 2 weeks we were there. Someone mentioned you blend in with their cars as a local, I don't know how but it did feel that way, hahaha. I especially liked the rubber floor mats which made cleaning easy. My one recommendation would be a trunk/hatch rubber mat. I know they are much harder to come by, but it would help with sandy beach gear. Speaking of, they even offer to rent beach gear! My airbnb came with some, but its great to know for next time. Drop off was just as easy as pickup. Their rental terms mention excess sand has a fee and there is a Texaco close to their location with vacuums. I wasn't sure if we had reached the "excess" level but why not treat the car with respect and clean up after yourself since Lucky Owl treated us well. When I got back they took a couple photos of the condition just like the pickup and had the shuttle ready to take me to the airport. No question I will be renting from here again next time in Oahu! They also have some friendly cats to greet you.

We had a mishap with the key fob not working while we were at the beach on the east side of the…read moreisland. When we realized it wasn't working, we immediately opened up the fob and found old looking corrosion inside around the battery area. We put a new battery in it and left it open to dry out (if moisture had gotten in it). After troubleshooting to no avail, I called the company and they sent someone out charging a $75 "roadside assistance fee" where a representative brought out a spare key fob. Unfortunately, the replacement fob did not start the car (or even unlock/lock the car). The representative was friendly, but not knowledgeable on other troubleshooting steps to get us back on the road. With the replacement fob taken apart (to swap/replace the battery) the original fob eventually started the car. We even tested it further by turning off and on the car a few times to make sure the old fob was working again. We then drove the vehicle to our next destination, and when we went to leave the car wouldn't start again... we made the most of it and had dinner while further drying out the original fob to see if that would help. In the meantime the company sent a replacement vehicle (at no additional charge). When the rep went to start the original car, it stated right away. The following day, I received a voicemail to go over the additional replacement fob and roadside assistance charges. The voicemail said to reference the email and/or call back for questions. I never received the email after 10 minutes of checking, and then I got a large credit card notification; $350 for the damaged key and $75 for the roadside assistance. I didn't appreciate being charged without being talked to first. When I immediately called back to politely ask some clarifying questions, the person on the phone was very rude and raised his voice to me and my wife. Given that the original fob appeared to have prior water damage and the fact that it did start the car (after drying out, replacing the battery) it was disappointing to be charged $425 for something that may, or may not, have been our fault. And to then be yelled at for asking questions. At the end of the day, the whole ordeal cost us valuable vacation time, added stress, and drastically altered our plans. The car rental itself was affordable but the first car we ended up with was older and a little dingy.

We had a wonderful experience with Enterprise at Honolulu's airport! From check in to check out,…read morethis process was a BREEZE. The rental area is so close to the terminals and baggage claim, it was very easy to walk across the street and get checked in. Upstairs, we found the car ready and the AC running! Returning was just as easy, we refilled the gas, pulled in, and an agent was ready and waiting to get us checked out. I can't recommend this experience enough. Interestingly, we found the check in lines for Budget and Avis were MUCH longer at the airport; we got a terrific rate through Costco, so we were happy to have short lines and a great price!

Aloha Team Hawaii!! =)…read more Big location at the Honolulu airport. I had a reservation made online. We were picked up via Lyft from our hotel to the airport to pick up the vehicle. We met with agent-Chloe at the counter (I remembered her name as the perfume with same name was my favorite back in the late 80's/early 90's), she provided excellent service and provided us with the paperwork and information. We also met with one of the next agent in the parking garage (forgot her name sorry), she showed us to our vehicle and advised we could select our preferred vehicle. It was a swift 15 minute transaction from beginning to driving off. Upon returning the vehicle, met with an agent-Kayla (I remembered her name same as our daughter's). She was able to update and change the credit card for completing the payment transaction. Everyone was so very nice, happy and with beautiful smiles =) We would definitely use them again on our future trips.

Insgesamt gut, einziger Abzug war keine Einweisung und keine Informationen zum Auto erhalten. Das…read moreAuto hätte etwas sauberer sein können Innen, wie außen. Rückgabe war unkompliziert und schnell und waren mit allem trotzdem zufrieden. Thank you Alamo

We rented an intermediate SUV through Costco. Wait time to speak with a desk agent was less than 10…read moreminutes. Once we got to the garage, they had all the cars lined up and we just got to walk over to the car we wanted and drive out. It was great! We had a lot of luggage so we appreciated getting to pick which car we wanted. Returning the car was quick and easy. Would rent through again.

Its crazy to see the low ratings this rental car company has…read more We had an amazing experience with them. We booked the cheapest option through costco and when we got here, we asked if we could possibly upgrade to a Jeep, they stated we absolutely could and since we booked through costco it would only be a $20.00 a day upcharge, they usually would charge $50 a day. We were so happy with this news! Once we did the signing and paid the deposit which was super fast, they sent us to the 4th floor to pick up the Jeep, we got a super nice one, clean and we were out of there quick! We will use budget again thanks alone to this experience. Returning the car was just as easy. We gave ourselves an hour to return it before getting to the airport, and it literally took us 5 minutes to return. Before we even landed the deposit was back in my credit card.

Booked almost a month in advance, for about $219. After the trip I had $200 in extra charges, they…read moreadded about $150 for a loss damage waiver insurance ($30/day) and said the tank wasn't full when it had been filled three times that day to ensure the tank was as full as possible upon return. I just used them in March on Kauai and my experience was fantastic, but Honolulu's Budget sucks. Don't use them unless you want to be overcharged. I've been told Budget has been getting a lot of complaints lately, so they've lost a customer.

I think I found my new Rental Car joint, whenever I need to take out a rental car when my company…read morevehicle is in the shop for repairs....... My low mileage piece of crap Dodge Grand Caravan crapped out on me again, as motor oil started to leak out of the rear main seal. For work, I'm basically on the road the whole day, so anytime my company vehicle goes into the shop, automatically we are instructed to take out a rental. Normally, I've been going to the ilikai hotel to take out a rental, but I've had numerous issues with the service that I got from that rental car company, so luckily for me, I found Enterprise Rent-A-Car just a block away from the Ala Moana Shopping Center. Not only is this rental car much closer to the Cutter Dodge dealership, but the service was OUTSTANDING!!!! Upon walking into the rental car agency, the friendly clerk greeted me & processed my rental within 5 minutes. I was totally stunned at how efficient she did this, and upon having me sign a few electronic papers, she then told me to go into an elevator & head up to the "L' floor of the garage. Upon heading up to the "L" floor (or top floor of the garage), another clerk had my vehicle ready, and upon doing a quick look around the vehicle, I just jumped in, and took off. Easy peasy my friends!!! When I returned the rental today, I didn't even need to go into the Enterprise office, as the clerk who processed my eental vehicle return in the garage, did all of the closing of the tab. To top it off, the staff even gave me a ride back to the Cutter Dodge dealership! There's something to be said of great service.........that's how you keep loyal customers! The other rental car business at the ilikai hotel could learn a thing or two about what great service is!

Fast, easy, and convenient car rental. During this visit to…read moreOahu, we rented a jeep from this Enterprise location only due to the fact that they open at 7:30am instead of 8 like the location at our hotel. We needed our car early for an excursion that we needed to get to. When we picked up our car, the service was fast and friendly. We got the car we reserved, and it was clean with a full tank of gas. Another plus to renting from this Enterprise location is that it was about $100 cheaper than renting from the one at our hotel.

Needed a last minute one day van rental. Shopped around with the usual corporates and wow! Buku…read morebucks! Checked out One's rates and they were much more reasonable. This review is specifically for the Ala Moana location. Their office is located in the lobby of the Ala Moana Hotel. They seem to be an all Japanese staff. Very courteous, and very accommodating. Easy pick up and return. Their cars are on the lower level of Ala Moana Center. They will escort you to the car when you pick up. At drop off, park at the designated parking spots, take the keys to the office and they will check the car out while you wait in the office. Definitely using them again!

I called One's Rent A Car last minute for same day rental and they completely exceeded my…read moreexpectations! I got a reservation right then and there. They were waiting patiently for me to arrive and made me feel welcome right away mentioning they were expecting me. Definitely ask for Hajime -- he was incredibly accommodating, kind, generous, and beyond helpful throughout the entire process. The entire team was in fact! I got a newer Prius that was super clean, smooth, and honestly made me want to get the same kind of car for myself in the future -- both personally and for rentals. The service was fast, professional, and the pricing was great. They even offer free shuttle to the airport if you rent more than three days. I'll definitely be coming back and highly recommend them to anyone needing a reliable rental experience!

We landed, found the shuttle for the car rental places and went straight to the fourth floor where…read morethe sixt office is...or so we thought. At that office we were directed to go back down to the escalator to the third floor, where the office actually is so that we could get our contract and QR code for the rental. That is the only reason that I'm subtracting one star. The signage in the airport for Sixt could be better so that people hauling luggage don't waste time going up and down escalators/elevators before you can get your rental. After this minor frustration, the rental process was very easy. We brought the QR code back to the 4th floor and were given our rental vehicle. We reserved the manager's special. Of course, they did not have any car in that class, so we got a free upgrade. We ended up getting a Ford equinox SUV. We drove all over the island in this SUV and had the rental for four days. It was a good experience. Even returning the car was quite easy. I have no complaints and will probably rent from Sixt again.

I'm giving a rental car agency five starts, it's true!…read more I booked online, I did pre check-in before pickup and I was able to go straight to the top floor of the garage to the kiosk, check in with the agent and pick up my at no-charge upgraded BMW. While there was no wait, due to no one else being there, I also found no up-charging, no shady sales deals... just friendly service and reasonable prices. The car was clean and full of gas and upon return they were just as kind and efficient. PS: there is also a very clean bathroom right at the elevators by the Sixt kiosk making it even more convenient! I'd 100% use them again.

I have rented automobiles through Enterprise three times, all in conjunction with repairs to my own…read morevehicles. My insurance company set up the rental authorizations and I have never had any problems during the rental process. The first time I rented, my Hyundai was being repaired out in Waipio. My Enterprise rental car was waiting for me at the repair shop when I arrived to drop off my car, and the agent had me sign papers there, so it was very convenient. Upon return, they told me to just leave the car at the Tony Hyundai Collision Center when I picked up my repaired vehicle. How great is that !! The second time, another vehicle was repaired at Nakamura Body in Moiliili and I got picked up and taken to the 1221 Kapiolani Blvd Enterprise location. This was my least favorite Enterprise branch because although in a convenient location near Ala Moana Center, the actual return spot is on the 7th or 8th floor of the Blackfield Building parking structure. As I drove up in the long oval lot, I realized I had forgotten to refill the gas tank so had to go back down, fill up, and then drive all the way up again to return the car. During my last rental through Enterprise, I was driven from Unibody on Mapunapuna St. to the Enterprise branch on Nimitz Hwy. when I went to return the rental car, I was driven back to Unibody to pick up my repaired Tesla. Each time I rented a vehicle, the Enterprise agent maxed out what my insurance carrier was providing as a daily credit, which I appreciated. The drivers who picked me up and dropped me off were prompt and efficient. Enterprise agents were also thorough and efficient in getting the paperwork done. Five star service !!

Good: Clean office, friendly staff, picked me up and dropped me off at the body shop…read more Bad: got charged for 2 days when I had the car for 26 hours. I get that the clock started on an extra day but that was financially rough paying an extra day when I really only had it for one.