You guys at Discount USA & Discount Hawaii car rental are the best and I need to tell you that…read more We bought our condo in KOA at the end of 2017 and travel there twice a year. The wife lived on Oahu for 15 years and her son and grandson still do so we hop over to see them regularly too. Since 2018 when I was told on a flight to check you out I don't think I've rented a car in KOA or HNL any other way and it's been dozens of rentals. Now I found Discount USA too so we'll use that app too. Anyway.... I just wanted to pass on how much we use your service and how pleased we are with the ease of shopping all rental companies in your website and app. I wouldn't shop any other way although I keep trying directly and bookings and car rental. Com and Costco but guess what? You guys are consistently the best so I figured I better pass that info on to you Thanks & Mahalo..... happy dancer |

I rented 2 days in advance as the prices were lowered. I requested a compact car listed at $80…read moreincluding tax for 2days. When I arrived at the hotel, the clerk assigned me a 4 door sedan. It didn't have the fuel efficiency if a compact car and it was much larger than I expected. The window visibility was lacking so I returned it. The clerk said my only other choice was a Kio with a boxy build. It was actually a compact SUV but I snatched it as it was better than the first car in many ways. Well, I can't complain too much since I only paid $40/ day but it wasn't fuel efficient.

I had a great experience renting a car for 2 weeks from this location. They offered the cheapest…read moreprice as they are located off the airport (but very close). We were serviced immediately...no long wait like at airport locations. No hard sell on insurance or upgrade. Returning was also very easy. I would definitely rent from them again next time in Oahu.

I had recently had a trip to the Islands and pre booked a car here for my trip. I checked in 1 day…read morebefore my pick up and had everything squared away for my compact car. We had an upgrade and got a sedan/coup upon pick up. I was able to change the drop off location, since I was staying in Waikiki; and it was more convenient to drop off near the hotel. The Gal at counter in the Airport was super nice, and the Mobile app made it a breeze to pick up the car. Returning the car was a little confusing since I did not know where the office inside the Marriott was. I was able to ask the concierge where the drop off box was since they were closed on the weekend. Overall great experience from start to finish from booking and returning the car rental.

Remember the name is Thrifty (partnered with Dollar at this location) so you are not going to get…read morewhite glove service. We waited about 45 minutes in line to get our car since there were only 4 desks staffed of the 9 or so that were available. Staff was fine and provided information and options as expected. Once we were done at the counter we went downstairs to get our vehicle and waited another 15 minutes there. I would recommend that you plan about 2 hours after flight landing time to be driving out of this airport. I am sure other rental companies might be faster but for me the value was worth the additional waiting time. Just plan accordingly and you won't have any problems. My car was clean and in good shape and had no issues for the week I was on the island.

Just entered the rental office and I walked into 25-30 people waiting in line with only 2…read moreassociates working the counters. I total understand the island life considering I grew up in the South Pacific, but this is ridiculous. Bad customer experience and so much pressure for the 2 associates to have all eyes on them who does not own the responsibility of staffing appropriately. Where's the management presence? Last time using Thrifty Car Rental.

Kudos to SIXT Rent A Car! Upon arrival I was told they didn't have the vehicle I had originally…read morebooked through Booking.com. The lady said not to worry, she had other vehicles available at no additional charge. I ended up getting an upgrade- BMW X5! Not to shabby! Overall, I had a great experience! I was in and out of SIXT rental within 15 minutes from arriving! Staff were friendly, quick and efficient, not to mention accommodating! It's located upstairs in the parking garage adjacent to the airport (very convenient). The car itself was in mint condition, clean and practically smelled brand new! Plenty of legroom and luggage space. We definitely felt like we were driving in style around the island! So thankful to SIXT and their staff for kickstarting our vacation on a happy note! It's true what they say, having your own set of wheels eliminates the stress of waiting for rideshares or adhering to rigid public transit schedules- Mahalo SIXT!

The "manager" Andrew, accused me of aggressing an employee by saying the word "crap". I did not say…read morethat, I was not even angry or frustrated. He came out of nowhere to tell me, aggressively, why they need to check an id that had been scanned multiple times previously. I don't understand what even happened! Because I was confused and upset about being wrongfully attacked, I asked him to clarify his accusation. He escalated by repeatedly telling me, "you can't even admit that you said it" and I said, yes, because I don't ! He would not engage with me or my husband in coming to a meaningful understanding. My husband and two teenage children both said they did not hear me say this and came to my defense. He would not admit he could have misheard. He shut me down and repeated that I was denying it and that I couldn't admit that I "cursed" at his employee. He ended with sarcastically saying, "why don't you leave and enjoy your vacation." I don't say the word crap, because it's a crap curse word. I use better, more adult curse words. If I was frustrated, the room would know. What manager is trained to escalate? This person should not be in a front facing position. I'm kinda floored that he chooses to be in customer service, because if he is starting g a fight with a not that annoyed middle aged lady, how does he handle an enraged man? I doubt he would have had this interaction with a man. I wasn't even mad, it came out of nowhere I think he must have heard my kids or another customer say something 'cause it's not what happened and my whole family was witness. I'm sure everything is recorded - check the footage. You're an angry man, Andrew, shame on you. Sixt has been made aware of the situation and I do really hope they watch the security footage. Also, Andrew, crap isn't considered a curse word by any means (even though I didn't even say that!) Get your crap together - I can say that even on yelp and it's not considered offensive. Unless you don't have your crap together and then yes, you should take offense.

10/10 customer service from Kyle, Jamie and Kevin for being so thoughtful and nice to me when I…read morelost my keys. Will make you smile and just good people.

This location has gotten really bad. As a President's Circle member, I have rented 3 times in the…read morepast month here and each time was worse than the other. -On 2 of the 3 pickups, they only had 2 cars available in the Presidents circle section and one of them one night was broken. -The cars are overall very dirty. I had to go to a gas station andclean all the windows right after I picked it up. -One car was missing side paneling. -One car showed Full when rented. I drove 3 miles and it was suddenly below full but they expect you to return it full to the top. -I have had good service from both a larger and older gentleman there. However, there is one young black NIkki Minaj wanna be girl who works there who has the biggest attitude problem that you've ever seen. She is hostile, rude and unfriendly. She walks around chomping on her gum while yelling at everyone. She checked me out one night and it was the most hostile experience ever. She wasn't paying attention but then would snap at us. She needs to be let go immediately because she is costing you customers. However, it's not our fault that she wasn't attractive enough to be a stripper and had to work there instead.

Saturday, August 15 in the year of 2026:…read more I had a great experience renting a car with Alamo. It's a very short shuttle bus ride from the airport or a 5-6 minute walk if you're up for it. Alamo did not have a line when I got there and I had a very pleasant time with Lexi. She and the other staff were friendly, bright, and all around a hoot to talk to and check-in with, they made the experience great. Checking-in was easy! Their screen is touchscreen so you can sign with your finger. The car: we went up the escalators and we were able to choose between a 4Runner and a Volkswagen. We chose the 4Runner for more trunk space. Car was spacious and we got out of the garage easily. The car came with a full tank of gas. I did not pump gas prior to returning the car due to lack of time and poor planning on my part. We were close to almost a half tank when I returned it. Alamo charged me $44 for the gas which I found fair. I would definitely book with Alamo again the next time I want to get a car rental in Oahu!

Got the lowest rate compared to others. Pretty easy to get the car, I really liked that they just…read moreget me to a section and say pick any color you like. Most of time you get a really ugly color they stuck with for days. Returning car was fast and painless, Michelle was helping and courteous.

Background On Visit: Needed transportation to get around Oahu. So decided to rent a car for 5 days…read morethough Costco Travel. Location: Located on the other side of the airport. There's a free shuttle that takes you there. The driver will assist you in bringing your luggage up and down of the shuttle. Service: Service was alright, but were kinda aggressive in trying to sell us on insurance and to upgrade our car to a jeep. Car Type/Experience: Rented a Kia K5. Condition of the car wasn't bad. Just what we needed to get by for 5 days. Loved the miles to gallon. Only had to fill up half a tank on the day we left to get to the airport.

DO NOT RENT A CAR FROM BUDGET RENT A CAR, HONOLULU, OAHU…read more We signed up to rent a car through Budget in Lihue, Kauai. When we entered the Budget office at the airport I was asked about additional insurance for our car. I at first said YES, but when I questioned the agent exactly what that covered, I realized my own insurance would suffice, so I said NO - no additional insurance was needed. BUT....I was billed an additional $280 on my MasterCard bill. When I called to contest it I was told I could get back half my money, but that was it. I asked to talk to supervisors, dept. heads, etc.... - ALL GAVE THE SAME ROTE ANSWER - YOU CAN HAVE HALF YOUR MONEY BACK. After a few weeks of fighting it, I gave in and just paid the extra $140. From Hawaii we flew to Seattle to visit a friend. My friend's daughter told me the exact thing happened to her at the exact same Budget car rental at the airport in Lihue, Kauai. SO BUYER BEWARE.... BUDGET DOESN'T GIVE A DAM ABOUT FAIRNESS - OR DOING WHAT'S RIGHT... SO DO NOT RENT FROM BUDGET IN LIHUE, KAUAI..... LEARN FROM OTHER'S MISTAKES. Stephanie Laybourne, Cincinnati, OH

MEH! It could have been a lot better. I really don't understand why 1) we preregister on line…read more 2) why we have to wait over 1 hour in a line to fill out paper work and 3) why we're still waiting over another hour in the pick up the car line. Enough said. I'm sure its pretty much like that for all the rental places but i will say the new, to me new, the car pickup thing is much more centrally located vs taking a wiki wiki bus to off premise car places.

Beetlejuice Car Rental Purgatory at HNL…read more Very disappointed with my Dollar/Thrifty rental car experience at the HNL CONRAC. I had a reservation for April 20 with a 12:00 PM pickup and had already checked in online the night before, but that did not seem to help at all. After picking up my luggage, I got in line at the Dollar counter around 12:30 PM, with at least 60 people ahead of me. It took about two hours just to reach the service counter. After that, I was given a card and told to go downstairs to the first-level pickup area, where I had to wait another hour before the car was ready. The whole process felt like Beetlejuice car rental purgatory -- slow, surreal, and completely uncaring. Dollar/Thrifty may be cheaper compared to other rental companies, but be prepared to be ignored and stand in a mind-numbing line for three hours or eternity, whichever ends first. No apology, no explanation, and no sense of urgency from the staff at any point. Others before and after me were clearly going through the same painful experience. Meanwhile, I did not see the same long lines or wait times at other rental counters in the HNL CONRAC. Someday we may all have to wait in line at purgatory... so you might as well start practicing your patience at the Dollar HNL CONRAC. This was a terrible and frustrating way to start a visit to Honolulu.

WORST EXPERIENCE EVER! No Cars available for "Aisle"…read morecustomers. When I asked for an upgrade to a larger vehicle for better visablity, I was told they don't have any available, and that it was my responsibility to check the website to monitor this. Why would I check this if I already had a reservation? When pressed further, they offered a slightly larger vehicle (Toyota Rav 4 over a Chevy Trailblazer) but wanted to double my rental cost to $2K for the ten day rental. When I let them know how disgusting this is business practice is, I was threatened with cancelling my reservation leaving us without a car for a vacation booked over six months ago. Here's the best part...we had an accident in this rental car due to poor visability! NEVER AGAIN, National Car Rental!!!!

Efficient, fast, friendly, great service. Easy pick to find a car based on your level. This…read morelocation was great w ceiling fans, Clean garage, 3-5 min walk from baggage claim from Terminal 1. When you return the car you can take a shuttle that takes 5 min to get to Terminal 2. But you can walk to both.

Easy to find rental Pleasant people with Aloha…read moreFast and easy check out Reasonable price

Absolute LIARS…read more I've rented cars many times and this was my first experience with Avis, which I booked through Costco Travel. The first car they gave me was a Dodge Durango. Three of the seat belts were DEFECTIVE (belt could be pulled but very slowly retract), rendering it completely unsafe. We exchanged the car the following day and were given a Chrysler Pacifica. The van was TRASH when we received it. Dents, scratches all the way around. A leftover empty plastic water bottle was still in the back. There was sand in the car. I'm not sure how this even passed "servicing." They said it was the only van they had left, so we went with it and got through the rest of our trip just fine. At return, while we're still going through the terminal, we receive a damage claim. What a joke. Their car already had all of these damages before we even left the parking lot. The mileage they claimed wasn't even correct. On their report, they claimed we drove 13,412 MILES during the NINE days we had the car. That is how many miles I put into my car over a WHOLE YEAR. For the record, our actual mileage driven was 248 miles. Thankfully, I have photos of the car documenting the damage already present when we received the car.