Worst pharmacy ever for a NUMBER of reasons (and I say this as a fellow pharmacist). Avoid them at all costs.

Great pharmacy! Friendly staff and always willing to help patients. Nobody is a stranger at Webster's Pharmacy.

Full disclosure: I haven't actually been to Webster's in the last three years after they really burned me. Webster's is a series of little stores on Lake that is much beloved by Altadena. It's the oldest or second oldest continuous business in this small proud town. There's a liquor store, pharmacy, post office, shipping, office supply, video, scrap booking, and Hallmark. I really, really want to use them. Altadena needs to support local businesses like this, but family-owned businesses like this need to compete on customer service, and that's their weakness, in my opinion. I used a lot of their services until I got burned and generally found the staff to be under trained. They must have a high turnover, because it seemed as if I was always dealing with someone new who didn't know where things were. On *three* occasions, I pre-ordered balloons in the Hallmark. Not once were the balloons ready when I got there or even started. I realized that pre-ordering balloons simply means pre-paying with no benefits. How did I get burned? I changed insurance companies and gave the updated info with a new prescription, but they filled the prescription against my old insurance. Four months later my old insurance sent me a collection notice. Realizing the mistake, I called the insurance company and they said I simply had to go to the Pharmacy and they could take the prescription off my old insurance and apply it to my new insurance as long as it was within 6 months. BUT, and this is the annoying part, Webster's wouldn't do it because their own policy is that they don't after three months. I spoke to 3 different people who all stared blankly and shrugged their shoulders. So they made a mistake which they could correct, but wouldn't, and that resulted in a collection agency calling me. The amount was less than $20, I think, but on principle I didn't pay and gave the collection agency the pharmacy's number. Rite Aid two blocks North has an excellent pharmacy with a great staff. They've served me well since then. read more

I love what the new owners Mike and Meredith Miller have done with this place. Everytime I go there the staff is smiling and helpful. They have tons of cute gifts that I can't find any where else! Love it! read more

Well, I wrote an honest review, and they "hid" it. So, I guess instead of having people read about this bad review, I will use my voice and start telling people about my friends experience here. It's a shame that people can't see the honest reviews and that a place has a way to "hide" the truth. What's the point Yelp? Here's my review: Well, a friend of mine was shopping there, and when her phone rang, she picked up and was QUIETLY talking to her daughter, when a staff menber came up, tapped her on the shoulder, and told her there was a "no cell phone" policy in the store. Now my friend is reasonable, and thought the staff person should have waited until she got off the phone to tell her. She also didn't appreciate the fact that this was done to her in front of two other customers. Now, I don't personally have anything against Websters, but my friend didn't think we should YELP about this, and I think we should. She said that she would never go back there because of the incident. She did call the owner, and after the person defended their position gave her sad little "sorry". Not cool at all. Isn't the customer always right? What happened to those days of customer service? Even though I will go in there, my friend never will because of the way the was handled. Sorry Websters, 2 stars! read more

Webster's pharmacy is awesome! They are so fast and friendly. They have good prices and accept most insurances. Pharmacist Gloria is very knowledgeable, friendly, and sweet! She gave me a flu shot and a vaccine that was painless. I will be going back for all my medication needs. read more

Despite doing my best to support local Altadena business for the 22 years in this great town, I just can't take Websters any more. The pharmacy staff (hidden behind the tall counter) is arrogant, unfriendly and inefficient. The Websters we knew from the past has gone way down hill. Goodbye old friend. I'm moving on. read more

It's the nicest pharmacy I've been to on a Sunday. And they have the more obscure stationary items that you can't find in Office Depot or Staples. They are OK in my book. read more

About a year ago I had written a review about what I considered price gouging by Webster's. It was around the time Covid came into our lives. I swore I would never go to that store again but several months back I was desperate to find a digital thermometer so I stopped by. I went in and asked if they had one. They did but they charged over $100.00 for it! I questioned the price and was told that that is the price they get it for. Now that is hard to believe! I went on Amazon and found similar digital thermometers for $29.00 - $59.00. I even found that super markets sold them in that price range as well! Tell me that's not price gouging! Also, it's interesting that there are very few up-to-date reviews of this place. And my first review, though about a year old, is gone. This is not the Webster's I used to frequent. From the street the store windows look awful - things are all clustered together. Years ago Webster's took more pride in their store. I'm not sure that the present owners do. And they certainly do not seem to care about the customers. read more

I only use the pharmacy here and it is an unusual experience. When I approach the counter I am greeted by name and my prescriptions are produced in a flash. If there is a line it moves very quickly. All in all I save time compared to every other pharmacy I have tried. It is a nice plus that the people behind the counter as well as the pharmacists are familiar with my prescriptions. Also, there is high quality help and low turnover which speaks to good management. There is also a first rate candy counter which even carries my fave semi-obscure ginger candies. I occasionally use the liquor department to buy lottery tickets or the Racing Form, which can be hard to find. I should use the post office. The gift department looks like fun I just have never bought anything there. It is a tough time for local pharmacies against the chains and mail order I sure hope these people succeed. read more

I LOVE Webster's!!! I had never been until about the fall of 2014, so I've been shopping there for about a year and 3 months now. I know there's a big history to the store, but I missed that. The new owners used to own the Fair Oaks Pharmacy in South Pasadena which was a fabulous store when they owned it. (Still a cute store) But I LOVE Webster's and was delighted to find that they are the same owners!!!! They are a pharmacy, but also a fabulous post office, card shop, and boutique!!!! I do all my mailing at the post office here, the service is great every time and I have rarely have had to wait in line, maybe behind one person only. They always decorate super cutely for the seasons, right now, it's Valentines day decor-- "Love Shack." They have super cute things for Valentines day. They had the cutest things for Christmas and they had the most fun Christmas party with everything on sale 20% off! I got some super cute Christmas decorations. I also won in their raffle! They carry great candles, (Voluspa) Crabtree & Evelyn lotion, really cute stationery items. I LOVED how they decorated for Halloween--Dia de los Muertos style. I bought a beautiful day of the dead crown! I loved what they had for Mother's day last year too. GREAT STORE!!!!! The people who work there are super nice, friendly, and helpful. Even my kids LOVE to come to Webster's! They have Hello Kitty stuff, Star Wars stuff, and more! Easy parking too!!!!! PS I also love Meredith next door which is owned by the same owners. :) Seems like both stores are always having a party too! Cookies all the time! :) read more

This is a competent, home-grown business that I like frequenting. The pharmacy does a good job with medications and the pharmacists (including Michael, the owner) are always available to answer questions or advise. Yes, I pay more for my medications than I would through the mail order approach, but the extra cost is worth the personal service that I receive. This community pharmacy offers other advantages as well. The in-house US post office is a definite plus. I use it all the time. And Michael's wife, Meredith, fills up a lot of the store space with a variety of gift items and greeting cards. While I don't buy much merchandise there, I know people who do. As for me, while I'm waiting to have a prescription filled, I have lots to look at. read more

I love Webster's. I have used their services with several of my patients and have always gotten wonderful service. Their delivery service is a wonderful advantage and the staff is always been friendly. read more

NEVER EVER will I use this place. I'm all about supporting the local non corporate run businesses, however the people who run this place are not helpful, are condescending morons. Not one ounce of compassion for someone who just moved to the area and need a prescription filled. I will never be A customer and I will never recommend them! read more

A few years ago I bought a large bottle of castor oil from them for $32, I thought this was expensive but had never purchased it before. I brought it home, the next day I was at Whole foods and they were selling the same size for $16. I had not opened it so I brought my receipt and returned to Websters. They asked me how were they suppose to know if I had opened it or not! Nice to be called a liar and a thief. I think by pricing we know who the thief is. Last week I was very much in need of a rib belt, (cracked my rib) I looked everywhere and finally caved and went to Websters they said they could definetly order it and have it for me the following day. I gave them my number to call when it was there. It was getting close to their closing time, I just went there. They said the was no way they would have granted this delivery. That's twice I've been called a liar there. Never again. Amazon delivered by the next day to my door and it was cheaper even with overnight delivery. read more

Not what it used to be. Purchased from the Webster family by the owners of the old Cal-Oaks Pharmacy. What was a wonderful stationer's (Lamy pen refills!) was sub-divided out of the complex and became rather blah (Hallmark cards and doodads). The wine selection in the liquor store's cellar has gone very much downhill (though they still have a great beer selection). The pharmacy is still one of the better ones around though, with a friendly staff and very good service. read more

Today I went to Webster's Pharmacy to find out about the Shingles Vaccination. My physician informed that I just needed to go there, since that is where I usually get my prescriptions filled, they would check to see if it is covered and if so they would give me the vaccination on the spot. Not so easy at Webster's The pharmacist, I think her name was Wanda, anyway she has red hair, was too engrossed in filling the delivery orders. She stated I needed a prescription for a vaccination and I could go home and check my own benefits. Well, needless to say I drove up the street to Rite Aid, they checked my benefits for me, the vaccine is covered 100% by medical insurance policy however Rite Aid didn't have the vaccine. I'm a nurse and I have participated in giving vaccinations at clinics and we did not require a prescription. I was talking to a lady who stated she had noticed an overall decline in customer service at many places and I daresay Webster's Pharmacy in Altadena is a leading pioneer in this journey. read more

My first writeup on Yelp but felt very compelled to do so. My son was very sick the other day and my wife had to go in to fill a prescription. This evening we received a follow up call from the pharmacist asking about all of his various symptoms. Quite frankly we were pleasantly surprised they remembered them all. This is just another example of the great customer service they provide. If you live in Alatadena and clamor for local businesses that care about the community then shop there. read more

Loooong post office line. Rather go to the actual post office down the street. Plus, not a friendly staff. Oh well, I tried. Won't be back. read more

Love this place! They deliver for $5. I was sick last week, and my doctor called in a prescription -- then I told the pharmacy what else I wanted, and it all arrived on my doorstep within hours. FANTASTIC. They also have a post office which is very convenient. read more

I enjoy the convenience and atmosphere of this old time pharmacy. They have reasonable hours and have always had my prescriptions ready on time with no insurance hassle. read more

Old fashion service with a smile at Websters Pharmacy. They deliver, which rite aid does not do...this is life saving for some sick and/or elderly patients. read more

I've been going to Websters for over 2 decades and ALWAYS had a pleasant experience. Parking is easy access. It's super convenient to pay utilities and their post office is readily available. The staff is friendly and knowledgeable. I'm always happy to support local small businesses. I do miss the Friday night food trucks during the summer. read more

This review is abut the Webster pharmacy. I live nearby, and I try hard to support the local, independent stores. I've filled my prescriptions and bought my over-the-counter medicine at Websters for the last two years, but I feel no longer compelled to do so in the future. The Pharmacy's staff is a mixture of incompetent to rude, I myself have experienced sheer unwillingness to help find medications, and I've witnessed quite a few other frustrated customers whose pre-ordered prescriptions were not filled. What really topped it off though was my experience today: I brought in a half-empty bottle of antibiotics that I had left (bought at Websters!). I wanted this to get disposed of in an orderly fashion so as not to contaminate our water. The reaction from the staff: "you can just flush it down the toilet" - wow, really? When I then told them that this is a bad idea they looked at me like they had just discovered Santa Claus is not real. But they also didn't care about it, made no effort whatsoever. I know that they are not required by law to take things back, but I expect more from a independent store that should be flexibile. The boss just talked on his phone all the while and hoped the problem (me) would go away if he waits long enough. Well, that worked, but I won't come back, and I suggest that people try out alternatives in the area. read more