Good service but my goodness depending upon the customers needs you can stand on line for up to 45…read moremins which is annoying.

This network is bull! All I needed was my transfer pin and they either hung up on us or kept us on…read morehold for 2+ hrs! Refusing to give us the pin. Insinuating my dad didnt take his medication and was crazy. A Zack Ahmed was with the one with the most bullshit. We have it on recorded line. So what we are going to do is report to FCC. Because this fucking carrier is legally required to give us our transfer pin and not withhold it. Optimum I still need my fucking transfer pin

Beware of bait and switch. JARED promised to lower our bill and promised we would not loose any…read morechannels. In fact we lost dozens of channels!! Customer service gave us the run around until they closed, and no one would help us and reverse the deceptive sales practice. Pitiful that a utility can treat us this way. I am calling the optimum cable company in the morning to switch. Run, do not trust Verizon!!!

Zero stars from me if I can but it wouldn't let me. I am a loyal multiple account holder of Verizon…read morethat was just denied using my $200 promotional credit because I missed the deadline by a few hours. I was busy moving and closing on my 2 houses and time got away from me. I called 2 days ago to update my Fios package and also to have my payments automatically taken out monthly. And they had the nerve to tell me I missed the promotion. I spoke to a supervisor named Ms. Brendon who was as rude as rude can be. I will be going back to optimum as soon as this contract is up. So upset with the customer service given by Fios I can scream. Never again will I recommend them. You guys just lost a good customer.

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

Horrible experience at this Verizon. I did not get the employee's name, but he was very unhelpful…read moreand gave incorrect information that Verizon does not have physical SIM cards to transfer to another phone when Verizon has to ship the phone for repair. He recommended me going to a side location which made no sense. I should've known from his lackluster attitude that he truly did not want to be there, and the customer service provided reflected it. I went to another Verizon location and was serviced appropriately, physical SIM card and all. He sat closest to the door on Saturday, January 3rd. Don't waste your time here. Definitely not a good reflection of this company

Mario was extremely knowledgeable and very helpful. He made what could have been a difficult…read moreprocess quite easy. His help was much appreciated.

I wanted to take a moment to recognize the amazing team at the Verizon Store @ 880 Old Country Road…read morein Garden City, Long Island - This is a Corporate Store; I needed to stop into this location to take care of a few hardware issues and to upgrade my Service Plan. I want to call attention to the Senior Manager: Ms. Chiliyah Leak and Store Representative - "Deleon" - I found Ms. Leak to be incredibly helpful, polite and knowledgeable; Ms. Leak was able to direct her Employee - "Deleon" to organize a quick and appropriate fix to my issues. Employees at this Verizon location are pleasant and eager to assist all customers that walk in the door. I was incredibly impressed with how knowledgeable these folks were and how willing they were to assist. Everyone at this location has a "Great Attitude" this is truly a rarity in this day and age - "The Post Covid" Era - Again, please extend my deepest and sincere thanks to Ms. Leak and her team.

I've been going to this Verizon store for years with my business account. While it was never a…read moregreat experience, today's experience in the store with Shayne Young was so negative that it will be my last.

T-Mobile has been my mobile carrier for many many years. T-Mobile Tuesdays is a program that thanks…read moreT-Mobile customers with free stuff, great deals, and exclusive offers every Tuesday--just for being a T-Mobile customer. This program launched in 2016. Now, the T-Mobile Tuesdays app got updated to the T Life app. The app is free to download. On some Tuesdays, T-Mobile offers free physical items for customers to redeem via the app and pick up in-store. Some of those items are reusable tote, winter blanket, socks in honor of Pride Month, a notebook in honor of Black History Month, Halloween "Trick-or-Treat" bucket, and so much more. On April 21st, T-Mobile stores were stocked with free reusable bags perfect for groceries, beach days, or everyday use for T-Mobile customers to redeem. The bags feature a rectangular design with a zipper up top and a grass design around the entire bag and a big T-Mobile 'T' logo. I visited this T-Mobile store on Old Country Road in Westbury, NY. There are a few parking spots up front. I clicked redeem on the perk and it started the timer of 5 minutes for redemption. Staff were friendly and helpful. Download the T Life app if you have T-Mobile and haven't done so already.

Stopped in to activate a new android phone for my wife. Only a couple of customers ahead of us…read more Very short wait. We received excellent service. Transferred her old number to her new phone and we were on our way. The only problem we had was trying to get into the building. There are no handicapped parking spaces and ne wheelchair accessibility ramps to get from the parking lot up the curb for any of the stores in this tiny strip mall. Unless this is addressed, we will not be returning to this location.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Horrible experience at this Verizon. I did not get the employee's name, but he was very unhelpful…read moreand gave incorrect information that Verizon does not have physical SIM cards to transfer to another phone when Verizon has to ship the phone for repair. He recommended me going to a side location which made no sense. I should've known from his lackluster attitude that he truly did not want to be there, and the customer service provided reflected it. I went to another Verizon location and was serviced appropriately, physical SIM card and all. He sat closest to the door on Saturday, January 3rd. Don't waste your time here. Definitely not a good reflection of this company

I went to pick up a phone i purchased online with Verizon. The staff there was having a hard time…read morefiguring out how to input the information in the system so he had to call a couple of ppl. The phone ended up not working fully. It can not receive calls even the customer service rep over the phone told him it may be a defective phone. He refused to provide his name because he started acting like a chick once he got on the phone with his boss saying I have an active phone so just come back at 8am and they can fix the problem. Meanwhile, I look on line now and they do not open until 10. Karma is real and he will realize it one day. I will post his name on the next review after we go back to that store with their broken phone.​